Friends House

Licensing Program Analyst (LPA) Christi Coppo arrived at this facility deliver complaint findings on the above allegations. LPA met with Administrator Robert Rubio. Complaint alleges facility is not ensuring resident’s incontinence needs are met. During investigation, LPA conducted interviews with staff and asked if facility has a written incontinence procedure. Facility unable to provide LPA with their written incontinence care protocols. Five [5] out of five [5] staff interviewed indicated that there is nothing in writing but that they get trained to check every 2 hours, by asking the residents verbally if they need to be changed. If a resident refuses, then they keep on asking, sometimes switching up the specific staff that asks, until the resident agrees. One staff indicated facility wants the residents to use their pendant to request incontinent care. Five [5] out of five [5] indicated they do get training from Relias but not specifically on incontinence care. All staff indicatedRead the full finding— CDSS inspection report, June 17, 2025 · control 21-AS-20250428125354

Licensing Program Analyst (LPA) Christi Coppo arrived unannounced at the facility and met with Korina Weatherson, Sales Manager to deliver findings regarding the complaint allegation above. Administrator Robert Rubio was not able to come to the facility, but was present via telephone and gave authorization for Korina Weatherson, Sales Manager to sign the report. Staff are not preventing resident from smoking in the facility--It is alleged by Reporting Party that staff are not preventing resident from smoking in the facility. Reporting party reported knowledge of a resident smoking in unauthorized areas adding that the facility is a non-smoking facility. Per LPA conversation with Administrator, they have done the following to address smoking at the facility: • Conduct Care conference with resident and spouse to address allegations of smoking • Provided an alternative location away from residences for resident to smoke that is more than 25 feet away from any residence, as required by theRead the full finding— CDSS inspection report, February 6, 2024 · control 21-AS-20231215094751

Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Friends House for the purpose of delivering complaint findings. LPA was greeted at the door by Prospective Administrator, Robert Rubio, and was granted access into the facility. During the course of the investigation, LPA Sarangi reviewed facility records, interviewed staff a resident and various outside parties. Complaint alleges that Staff do not possess a current first aide certificate. Based on an observation of the facility records conducted on April 12, 2023, LPA learned that 2 out of 5 staff members does not have a valid First Aid/CPR card on file. Furthermore, LPA educated the Administrator on April 12, 2023 on the importance of having valid First Aid/CPR for staff members that care for residents. (Report continued on LIC 9099C) SubstantiatedRead the full finding— CDSS inspection report, April 28, 2023 · control 21-AS-20230410094256