Claremont Manor

Type of visit: Required - 1 Year

Licensing Program Analyst Gabriela Castro conducted an annual inspection on 06/30/2025. LPA met with Minerva Naranjo,Director of Health Services and Tanya Madrid, Director of Resident Services and discussed the purpose of today’s visit. The community is licensed to serve (252) ambulatory residents and (108) non-ambulatory of which (18) may be bedridden. There was (1) bedridden residents receiving care during annual inspection. May retain 25 hospice residents. There are fifteen (15) residents under hospice care, during annual inspection. Summer House Dementia Unit II is approved for (5) non-ambulatory residents with secured perimeter, locked gate and locked doors. There are currently twenty-two (22) residents in Summer House Memory Care. Personal Rights postings (LIC 613C and Ombudsman), Complaint Poster (PUB 475), and nondiscrimination notice were observed in a common area. Required “Oxygen in Use” signage was posted in visible locations throughout the facility in accordance with safety requirements. LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following: Physical Plant and Environment safety: The community is composed of several residential buildings that provide independent living, assisted living, and memory care services. Summer House Memory Care consists of three homes, each containing resident restrooms that were observed to be following applicable licensing requirements. The Lodge building was also observed to contain resident restrooms that met licensing regulations, as well as an activities room and a dining hall available for residents' use. During the facility tour, LPA observed a variety of sensory items and activity areas designed to promote resident engagement, including a dedicated sensory room that provides residents with varying sensory experiences and scenery. LPA also observed that the community swimming pool was enclosed by a secured gate, making it inaccessible to residents and in compliance with applicable licensing requirements. (continued on 809C) LPA inspected a total of ten (10) resident bedrooms, including five (5) rooms located in the Summer House Memory Care building and five (5) rooms located in The Lodge building. All resident bedrooms contained the required furnishings, clean linens, adequate lighting, and sufficient storage space for residents' personal belongings. Water temperatures in all resident grooming and bathing areas were measured and found to be within the required range of 105°F to 120°F. LPA observed postings in resident restrooms promoting proper hand-washing practices. Grab bars were installed adjacent to toilets and inside resident showers to promote resident safety. LPA tested the emergency call system in Room #224 at 10:25 a.m., and staff responded at 10:27 a.m. . Evacuation chairs were positioned in the facility stairwells for emergency evacuation purposes. Disinfectants, cleaning solutions, poisons, and other hazardous items were observed to be stored in a manner that made them inaccessible to residents. During record review, LPA obtained and reviewed the community's Annual Fire Alarm Inspection and Testing Report dated 05/20/2026, documenting that a comprehensive inspection and testing of the fire alarm system had been completed throughout the entire community. LPA also observed smoke alarms and carbon monoxide detectors installed throughout the hallways. Food Service LPA’s observed sufficient supply of nonperishables for one week and perishable foods for a minimum of two days in the facility kitchen area. Soaps, detergents, and cleaning compounds were observed to be stored away from food supplies. Freezers and refrigerators were observed to be clean and within temperatures of 0 degree F (-17.7 degree C), and refrigerators with a maximum temperature of 40-degree F. (4 degree C). LPA’s observed facility weekly and daily menu, which is approved by the facility certified dietary manager. LPA’s observed kitchen staff preparing for lunch while wearing hair nets and gloves LPA observed a newly remodeled dining area that created a spacious and welcoming environment for residents. LPA observed several dining room servers disinfecting tables and counters while wearing gloves and hair nets. The dining area appeared clean, well-maintained, and organized. Planned Activities: LPA’s observed a calendar for June of 2026 with various activities and outings for residents. LPA’s observed sufficient outdoor space in both assisted living and memory care. Disaster Preparedness: Last documented emergency drills were conducted on June 15, 2026, for Summer House and Lodge staff. LPA observed facility sketches with exits and emergency exits routes throughout various locations of the facility. LPA observed emergency food supply. Resident Records: Ten (10) residents files were reviewed and contained current required documents Admissions Agreements, Pre-Placement Appraisals, Consents, Needs/Service Plans, Physician’s Reports with TB/ambulatory status and Rights acknowledgments. Health Related Services: Medications were reviewed and observed to be centrally stored in a designated medication room. The medication cabinets were secured and locked, making medications inaccessible to residents. Medication Administration Records (MARs) were reviewed and found to be current and accurately maintained. Personnel Records & Training: Seven (7) staff files were reviewed and included criminal record clearances, CPR/First Aid, required training and TB screenings. Administrator Certificate for Robert Barton was valid through November 2, 2027. An exit interview was conducted with Robert Barton, Executiver Director and Minerva Naranjo, Director of Health Services. During the inspection, the facility was observed to be following Title 22, Division 6 regulations. No deficiencies were cited at this time. A copy of the report was provided.the state’s words, verbatim · CDSS document, Jun 30, 2026

Allegation investigated: Staff do not meet a resident's incontinence needs

***This report supersedes the report dated 02/03/26. The superseded report was created to update staff, residents and witness identifiers. The findings remain unchanged*** Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 02/03/2026 to deliver findings related to the above allegation. LPA met with Tanya Madrid, Director of Resident Services and explained the purpose of the visit. The investigation included a review of the resident roster, staff roster, resident face sheet, R1 Physician’s Report, R1 hospice care plans, copies of signage posted in R1’s room, R1 incontinence schedules, R1’s call pendant logs, and R1’s caregiver notes. Additionally, LPA conducted interviews with five (5) staff members (S1–S5), two (2) witness (W1-W2) and eight (8) residents (R1–R8). (Continued on 9099C) Unsubstantiated Allegation: Staff do not meet a resident's incontinence needs It is alleged that the facility does not change R1’s diapers frequently enough, which is causing R1 to get urinary tract infections. During staff interviews, staff consistently stated that they assist R1 with ADLs, including grooming, showers, and incontinence care, and that residents requiring increased incontinence care are checked regularly. Staff stated that care provided is documented, including toileting and brief changes, and that staff respond to R1’s requests for assistance as promptly as possible. Staff stated that care plans and hospice plans are available and followed, and that care is individualized based on R1’s preferences and needs. Staff denied concerns of neglect and stated that R1 has not complained about incontinent care. During the resident interview, R1 stated that the facility provides her with everything she needs and that staff treat her well. R1 expressed satisfaction with her living environment and stated that her overall health is good. R1 stated she does not like hospice services and would prefer to return to her prior routine. R1 acknowledged the history of UTIs and reported she is currently taking antibiotics. During resident interviews, residents R2–R8 stated they are satisfied with the care being provided and reported no concerns regarding incontinence care. During W1 interview, W1 stated that R1 has resided at the facility for over eight years and expressed no concerns regarding the services provided. W1 reported regular communication with the hospice nurse and stated that a new incontinence care plan was developed to help reduce recurrent UTIs, noting that UTIs can be common with aging. W1 stated they will continue to communicate with hospice and facility staff and reported no additional concerns. During W2 interview, W2 stated their duties include assessing the resident, conducting regular check-ins, and coordinating care to support the resident’s comfort and well-being. W1 stated that R1 prefers care to be provided in a specific manner and that a care plan was developed between W2, R1 and W1. W2 stated that R1 has a history of recurring UTIs and that R1 reports feeling hot and experiencing burning sensations in the mornings. W2 stated that reminder signages are posted in R1’s room for caregivers to see and that care is adjusted to meet R1’s preferences. W2 described R1 as articulate, active in facility activities, and having vision impairment that causes occasional frustration. W2 stated their role is oversight and care coordination, with caregivers providing direct incontinence care per the care plan. W2 stated that they do not believe the facility neglects residents and would feel comfortable having their own family reside at the facility. Based on the investigation conducted, including interviews with staff, witnesses and residents and review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Feb 9, 2026 · control 28-AS-20260130100706

Allegation investigated: Staff do not meet a resident's incontinence needs

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 02/03/2026 to deliver findings related to the above allegation. LPA met with Tanya Madrid, Director of Resident Services and explained the purpose of the visit. The investigation included a review of the resident roster, staff roster, resident face sheet, R1 Physician’s Report, R1 hospice care plans, copies of signage posted in R1’s room, R1 incontinence schedules, call pendant logs, and caregiver notes. Additionally, LPA conducted interviews with six (6) staff members (S1–S6), one (2) witness (W2) and seven (7) residents (R1–R7). (Continued on 9099C) Unsubstantiated Allegation: Staff do not meet a resident's incontinence needs It is alleged that the facility does not change R1’s diapers frequently enough, which is causing R1 to get urinary tract infections. During staff interviews, staff consistently stated that they assist R1 with ADLs, including grooming, showers, and incontinence care, and that residents requiring increased incontinence care are checked regularly. Staff stated that care provided is documented, including toileting and brief changes, and that staff respond to R1’s requests for assistance as promptly as possible. Staff stated that care plans and hospice plans are available and followed, and that care is individualized based on R1’s preferences and needs. Staff denied concerns of neglect and stated that R1 has not complained about incontinent care. During the resident interview, R1 stated that the facility provides her with everything she needs and that staff treat her well. R1 expressed satisfaction with her living environment and stated that her overall health is good. R1 stated she does not like hospice services and would prefer to return to her prior routine. R1 acknowledged the history of UTIs and reported she is currently taking antibiotics. During resident interviews, residents R2–R7 stated they are satisfied with the care being provided and reported no concerns regarding incontinence care. During W1 interview, W1 stated that R1 has resided at the facility for over eight years and expressed no concerns regarding the services provided. W1 reported regular communication with the hospice nurse and stated that a new incontinence care plan was developed to help reduce recurrent UTIs, noting that UTIs can be common with aging. W1 stated they will continue to communicate with hospice and facility staff and reported no additional concerns. Based on the investigation conducted, including interviews with staff, witness and residents and review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Feb 3, 2026 · control 28-AS-20260130100706

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced Case Management visit as a follow-up to a reported gas leak at the facility. The LPA met with Tanya Madrid, Director of Resident Services, and discussed the purpose of the visit. During the visit, the following documents and information were obtained and reviewed staff/resident roster, a map of the campus identifying the affected areas, plumbing work orders, a DigAlert invoice from the contractor to verify that planned drillings are being conducted safely, photos of drilling areas and the facility’s Emergency/Disaster Plan. During a case management visit, Steve Megyes, Director of Environmental Services and Tanya Madrid , Director of Resident Services provided the Licensing Program Analyst (LPA) with a tour of the affected areas related to the gas leak, including the Garden Apartments and East Way units. During the visit, the LPA observed that drilling activities had commenced, and the facility reported having a timeline for repairs to be completed by Friday, January 16, 2026. The LPA conducted interviews with two residents residing in the affected areas. Both residents appeared in good spirits and reported being minimally impacted by the gas leak. Residents stated that their units are equipped with heat pumps that allow for continued heating, and the units also have electric stoves, which remain functional. Residents reported being aware of the accommodation available to them, including temporary relocation options. One resident chose to temporarily relocate to another unit, though that resident also had access to a built-in pump for heating. The facility reported that it continues to monitor the repair process, conducts regular check-ins with affected residents, and address any additional concerns as they arise. The facility further stated that it will remain in contact with Community Care Licensing and provide ongoing updates regarding the status of repairs. There are no deficiencies observed during today’s visit. An exit interview was conducted and a copy of this report was provided.the state’s words, verbatim · CDSS document, Jan 12, 2026

Allegation investigated: Staff neglected to report concern regarding resident.

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit to deliver findings regarding the above allegation. LPA met with Tanya Madrid and explained the purpose of the visit. The investigation consisted on the following on 12/30/2025, LPA obtained copies of the client roster and staff roster, resident face sheet, and Physician’s Report. LPA also reviewed Unusual Incident Reports (LIC 602), SOC 341, and written staff statements. Additionally, LPA conducted interviews with three staff members (S1–S3), one witness (W1), and one resident (R1). (continued on 9099C) Unsubstantiated Allegation: Staff neglected to report concern regarding resident The investigation revealed the following: It is alleged that facility staff failed to report a concern regarding R1. The complaint alleges that staff were aware of statements made by R1 indicating emotional distress and possible self-harm and did not take appropriate action to report. During staff interviews, staff reported that concerns regarding R1’s emotional well-being were first communicated by a private caregiver and were addressed once received. Staff stated the alleged self-harm statements were said to have occurred approximately two weeks earlier but were not reported by the private caregiver at that time. Staff reported that upon notification, supervisory and administrative staff were informed, R1’s safety was assessed, additional supervision was implemented, and R1 was referred for a mental health evaluation. Staff denied failing to report concerns and stated appropriate action was taken once the information was brought to the facility’s attention. During the resident interview, R1 stated she was feeling okay, expressed remorse for prior statements, denied any self-harm intent or behavior, and indicated she wished for the matter to be resolved. During the witness interview, the witness stated they have no concerns regarding the facility or the care provided to R1 and believed the facility responded appropriately to ensure R1’s safety. Community Care Licensing office received the self-harm report, and the facility submitted a detailed Special Incident Report (SIR) on 11/14/2025. Based on the investigation conducted, including interviews with staff, witness and resident and review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Dec 30, 2025 · control 28-AS-20251222090239

Allegation investigated: Staff did not ensure that resident received medical treatment in a timely manner.

Licensing Program Analyst (LPA) Elizabeth Irra conducted an investigation to investigate the above allegation. LPA met with Tanya Madrid and discussed the purpose of today's visit. During today's visit, LPA obtained copies of the staff and resident rosters, interviewed Staff #1 (S-1) through Staff #3 (S-3), interviewed Resident #1 (R-1) through Resident #4 (R-4), interviewed R-1's Physical Therapist, reviewed R-1's file and obtained relevant documentation. LPA also called R-1's Power of Attorney (POA) and left a message for a return call. All interviewed residents are residing in the memory care unit (where allegation allegedly occurred) and the census for the memory care unit is (21). LPA was unable to interview additional residents from this unit. Refer to LIC 9099C for the continuation of this report. Unsubstantiated Allegation: Staff did not ensure that resident received medical treatment in a timely manner. It has been alleged that R-1 has not received physical therapy since sustaining an injury a few months ago. Staff interviews revealed that R-1 sustained an injury on 07/01/25 which resulted in R-1 requiring physical therapy services. Interviewed staff indicated that R-1 was sent to the hospital on 07/01/25 for treatment and was discharged on 07/05/25 to the on-site Skilled Nursing Facility (SNF) for rehabilitation. Per interviews (including interview with R-1’s Physical Therapist), R-1 received therapy during their stay at the SNF. Per interviews, R-1 was discharged back to this facility on 07/31/25 under hospice care. Per interviews, due to hospice care being in place, there was a delay with obtaining billing authorization for R-1 to receive physical therapy services. Per interviews, R-1’s POA was aware of the pending authorization for therapy services (meeting was held with R-1’s POA on 08/07/25). Per R-1’s Physical Therapist interview, R-1 began receiving therapy on 08/27/25 at this facility (once the authorization request was approved). Per interviews, the delay for physical therapy services for R-1 was due to the pending authorization approval and not due to staff not ensuring R-1 received medical treatment in a timely manner. Resident interviews revealed that they receive medical treatment in a timely manner and that they do not have any concerns. Interviews and documentation reviewed do not corroborate this allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, a copy of the report and appeal rights were provided to Minerva Naranjothe state’s words, verbatim · CDSS document, Oct 7, 2025 · control 28-AS-20250930085547

Type of visit: Case Management - Annual Continuation

Licensing Program Analyst (LPA) Kimberly Ramirez conducted subsequent annual inspection on 8/01/2025. LPA Ramirez identified herself and was greeted by Director of Health Services- Minerva Naranjo and explained the purpose of the visit. LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following: Operational Requirements: The fire clearance is approved for (252) ambulatory residents and (108) non-ambulatory of which (18) may be bedridden. This facility may retain no more than twenty (20) hospice residents. There were seventeen (17) residents under hospice care during time of inspection. LPA Ramirez reviewed facility liability insurance and auto registration for three (3) facility vehicles. Infection Control: There are using appropriate hand hygiene and wearing gloves while assisting clients. Staff are cleaning and disinfecting often for high touched surfaces. Facility has an Infection Control Plan in place. Personnel Records Training: Staff files are maintained at the facility. LPA Ramirez observed the required annual training for staff and staff working with dementia residents. LPA Ramirez reviewed food handler certificates for kitchen staff. Staffing: Administrator Certificate for Robert Barton (7033961740) expires 11/02/2025. See 809-C for continuation. Health Related Services/Incidental Medical Services: The medications are centrally stored in the medication rooms and in bubble packs and/or original containers. The facility uses the Medication Administration Record (MAR) electronic log to document medications given. The facility provides incidental medical services. Resident Records/Incident Reports: LPA Ramirez reviewed Resident files for Resident #1 (R-1) through Resident #6 (R-6). Resident files are maintained at the facility. Admission Agreement, Physician's Report (including T.B and Ambulatory Status), Consent for Medical Treatment, Preplacement Appraisal Information, Resident Pre-Appraisal, Care Plan/Appraisal/Needs and Services Plan, Resident Rights were observed. No violations were cited during this inspection visit. Exit interview was conducted. A copy of this report was provided.the state’s words, verbatim · CDSS document, Aug 1, 2025

Type of visit: Required - 1 Year

Licensing Program Analyst’s (LPAs) Kimberly Ramirez, Blanca Gonzalez, and Sakinah Madyun conducted an annual inspection on 07/08/2025. LPAs met with Minerva Naranjo (Director of Health Services) and discussed the purpose of today’s visit. This facility is licensed to serve (252) ambulatory residents and (108) non-ambulatory of which (18) may be bedridden. There were two (2) bedridden residents receiving care during annual inspection. This facility may retain no more than twenty (20) hospice residents. There are fourteen (14) residents under hospice care, during annual inspection. Summer House Dementia Unit II is approved for (5) non-ambulatory residents with secured perimeter, locked gate and locked doors. There are currently twenty-two (22) residents in the Summer House Memory Care. The total number of residents at this facility is two-hundred and thirty-nine (239). See 809-C for continued report. LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following: Physical Plant and Environment safety: Disinfectants, cleaning solutions, poisons and other items that could pose a danger if readily available to residents, were observed to be inaccessible to residents. LPA’s observed carbon monoxide detectors and smoke alarms in hallways. Smoke alarms and carbon monoxide detectors were tested and observed to be operational. LPA’s inspected ten (10) rooms; of which five (5) in Summer House Memory Care and five (5) in The Lodge building of the facility. During inspection of Summer House Memory Care, LPA’s observed, combination locks on kitchenette refrigerators. Per Director of Health Services- Minerva Naranjo, resident#1 (R1) has a behavior of removing food or snacks from the refrigerator and placing the food item in random locations. LPA Ramirez will issue one (1) Technical Violation based on this observation. Director of Health Services- Minerva Naranjo instructed staff to remove all combination locks from Summer House Memory Care refrigerators. All resident bedrooms contained the required furniture, linens and lighting. Water temperatures in all grooming and bathing areas were measured to be with 105 – 120 degrees F. Facility maintains a monthly waterlog to record water temperature throughout the facility. LPA Ramirez observed postings encouraging proper hand washing etiquette in restrooms. LPA Ramirez observed grab bars near toilets and inside showers. LPA Ramirez tested emergency pull cord in room#103 at 10:59am, and staff arrived at 11:01am. LPA’s observed evacuation chairs in stairways. Food Service: LPA’s observed sufficient supply of nonperishables for one week and perishable foods for a minimum of two days in the facility kitchen area. Soaps, detergents, and cleaning compounds were observed to be stored away from food supplies. Freezers and refrigerators were observed to be clean and within temperatures of 0 degree F (-17.7 degree C), and refrigerators with a maximum temperature of 40-degree F. (4 degree C). LPA’s observed facility weekly and daily menu, which is approved by the facility certified dietary manager. LPA’s observed kitchen staff preparing for lunch while wearing hair nets and gloves. LPA’s observed several dining room servers disinfecting tables and counters while wearing gloves and hair nets. SEE 809-C for continued report. Planned Activities: LPA’s observed a calendar for July of 2025 with various activities and outings for residents. LPA’s observed sufficient outdoor space in both assisted living section and in memory care. Residents Rights-Information: LPA’s observed the following postings in common areas throughout the facility: Complaint Poster (PUB 475), personal rights, and nondiscrimination notice. LPA Ramirez observed facility computers with internet access and a facility land line. Disaster Preparedness: The facility has the Emergency Disaster Plan (LIC610D/9 pages) in place. LPA Ramirez observed evacuation chair in stairway. Last documented emergency drills were conducted on 7/01/25 during the AM, PM and NOC shifts. LPA Ramirez observed facility sketches with exits and emergency exits routes throughout various locations of the facility. LPA Ramirez emergency food supply. Residents with Special Needs: Facility pool was observed to be inaccessible to residents with physical and mental disabilities. LPA’s observed signs posted indicating “No smoking - Oxygen in Use” in various locations of the facility. LPA’s observed several oxygen tanks in resident rooms secured in stands. Knives, sharps or other items that could pose a danger to residents with dementia, were observed to be inaccessible. Auditory devices and delay egress perimeters were observed to be in working order. Due to time constraints, LPA Ramirez will return at a later time to complete record review and interviews; required for annual inspection. No deficiencies were cited at this time. The Exit interview was conducted with Minerva Naranjo (Director of Health Services) and Administrator Robert Barton. A copy of this report was provided via email.the state’s words, verbatim · CDSS document, Jul 8, 2025

The state marks this report as 5 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Kimberly Ramirez and LPA Gabriela Castro conducted an unannounced Case Management Visit-Incident on 05/20/2025, stemming from incident report received on 05/02/2025. LPAs were greeted by Director of Health Services-Minerva Naranjo and explained the purpose of the visit. Case Management findings: On 05/02/2025, LPA Ramirez received an Unusual Incident/Injury Report (LIC 624) regarding medication error that occurred on 05/01/2025. Per Unusual Incident/Injury Report (LIC 624) dated 05/01/2025, staff#1 (S1) erroneously dispensed another resident’s scheduled medication to resident#1 (R1). Staff immediately notified R1’s responsible party and R1’s primary care physician of the medication error. R1’s primary physician ordered facility staff to monitor R1’s blood pressure, report any abnormal results and skip AM medications till 05/02/2025. Facility staff later reported R1’s blood pressure to R1’s primary care physician and R1’s primary care physician deemed those results were normal. Facility staff reported R1 did not have any adverse reactions throughout 05/01/2025. According to Unusual Incident/Injury Report (LIC 624), S1 would be receiving in-service re-training on medication administration. On 05/20/2025, LPAs requested to review S1’s in-service training on medication administration completed after 05/01/2025. LPA’s reviewed completed in-service re-training for S1 with a final completion date of 05/07/2025. No deficiencies were cited today. Exit interview was conducted. A copy of this report was provided via email.the state’s words, verbatim · CDSS document, May 20, 2025

Type of visit: Case Management - Incident

Licensing Program Analyst (LPA) Kimberly Ramirez conducted a Case Management Visit-Incident on 03/18/2025, stemming from incident report received on 2/11/2025. LPA was greeted by Administrator Robert Barton, Director of Health Services-Minerva Naranjo, Director of Resident Services-Tanya Madrid and explained the purpose of the visit. Case Management-Incident findings: On 2/11/25, LPA Ramirez received an Unusual Incident Report (LIC 624) indicating the immediate closure of the facility kitchen by the Los Angeles County Department of Public Health (DPH) on 2/11/2025. The facility kitchen was closed due to cockroach infestation. Facility kitchen remained closed from 2/11/25 through 2/15/25, for repairs and extermination of roaches. Facility staff provided meals to residents that came from a local facility. All meals were individually boxed and in disposable containers. On 2/15/2025, the DPH returned and conducted another re-inspection. The DPH found the facility eliminated the cockroach infestation and the facility public health permit was reinstated. On 3/18/25, LPA Ramirez conducted a tour of facility kitchen and observed repairs made to kitchen walls. Interview with Administrator Barton revealed the facility changed pest control company and has an updated pest elimination service contract. LPA Ramirez obtained copies of ECOLAB pest elimination services agreement, DPH official inspection reports, and facility kitchen staff re-training. Based on records reviewed and interviews conducted, LPA Ramirez will issue one (1) type A deficiency for violation of Title 22, Division 6, Chapter 8, Article 10. Food Services- 87555(b)(27) General Food Service Requirements- (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects. Exit interview was conducted. A copy of this report, 809-D and appeals rights was provided via email.the state’s words, verbatim · CDSS document, Mar 18, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555(b)(27) · Plan of correction due date: Mar 19, 2025

General Food Service Requirements- (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects.This requirement was not met as evidenced by: On 2/11/25, facility kitchen was closed down for 5 days due to roach infestation.the state’s words, verbatim · CDSS document, Mar 18, 2025

Plan of correction: Licensee made kitchen repairs, conducted kitchen staff retraining and updated their pest control services. *NO FURTHER ACTION IS REQUIRED*

Type of visit: Case Management - Annual Continuation

Licensing Program Analyst (LPA) Kimberly Ramirez conducted subsequent annual inspection on 6/15/2024. LPA Ramirez was greeted by Rafael Constantini (Sales and Marketing Manager) and LPA explained purpose of today’s visit. Tanya Madrid (Director of Human Services) arrived within the hour to assist with inspection. LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following: Operational Requirements: The fire clearance is approved for (252) ambulatory residents and (108) non-ambulatory of which (18) may be bedridden. This facility may retain no more than (15) hospice residents. There are (11) residents under hospice care. LPA Ramirez reviewed facility liability insurance and auto registration for three (3) facility vehicles. Infection Control: There are using appropriate hand hygiene and wearing gloves while assisting clients. Staff are cleaning and disinfecting often for high touched surfaces. Facility has an Infection Control Plan in place. Personnel Records Training: Staff files are maintained at the facility. LPA Ramirez and staff present during inspection were unable to gain access to staff files. LPA Ramirez observed required annual training only for eight (8) out of the ten (10) staff files requested. LPA Ramirez reviewed required annual training for staff working with dementia residents. LPA Ramirez was unable to review the following: CPR and First Aid, TB testing results, Health screening, fingerprint clearance, and job application. LPA Ramirez reviewed food handler certificates for kitchen staff. LPA Ramirez will issue Type B deficiency for not gaining access to staff files. Staffing: Administrator Certificate for Robert Barton (7033961740) expires 11/02/2025. Health Related Services/Incidental Medical Services: The medications are centrally stored in the medication rooms and in bubble packs and/or original containers. The facility uses the Medication Administration Record (MAR) electronic log to document medications given. The facility provides incidental medical services. See 809-C for continuation. Resident Records/Incident Reports: LPA Ramirez reviewed Resident files for Resident #1 (R-1) through Resident #10 (R-10). Resident files are maintained at the facility. Admission Agreement, Physician's Report (including T.B and Ambulatory Status), Consent for Medical Treatment, Preplacement Appraisal Information, Resident Pre-Appraisal, Care Plan/Appraisal/Needs and Services Plan, Resident Rights were observed. One deficiency was observed during this inspection. Exit interview was conducted. A copy of this report, 809-D and appeals rights was provided.the state’s words, verbatim · CDSS document, Jun 15, 2024

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Kimberly Ramirez conducted required annual inspection. LPA met with Minerva Naranjo (Director of Health Services), Tanya Madrid (Director of Resident Services) and Susan DeGange (Q&A Coordinator) and discussed the purpose of today’s visit. This facility is licensed to serve (252) ambulatory residents and (108) non-ambulatory of which (18) may be bedridden. There are eighty-two (82) residents under Assisted Living. There are zero (0) bedridden residents at this time. This facility may retain no more than fifteen (15) hospice residents. There are eleven (11) residents under hospice care. Summer House Dementia Unit II is approved for (5) non-ambulatory residents with secured perimeter, locked gate and locked doors. There are currently twenty-two (22) residents in the Summer House Dementia Unit. The total number of residents at this facility is 212. LPA utilized the Compliance and Regulatory Enforcement (CARE) tools for the visit today and observed the following: Physical Plant and Environment safety: Disinfectants, cleaning solutions, poisons and other items that could pose a danger if readily available to residents, were observed to be inaccessible to residents. LPA Ramirez observed carbon monoxide detectors and smoke alarms in hallways. LPA Ramirez inspected ten (10) rooms; of which five (5) in Summer House Memory Care and five (5) in The Lodge building of the facility. All resident bedrooms contained required furniture, linens and lighting. Water temperatures in all grooming and bathing areas were measured to be with 105 – 120 degrees F. Facility maintains a monthly waterlog to record water temperature throughout the facility. LPA Ramirez observe postings encouraging proper hand washing etiquette in restrooms. LPA Ramirez observed grab bars near toilets and inside showers. LPA Ramirez tested emergency pull cord in room#119. Staff responded 2 minutes later to assist. LPA Ramirez observed evacuation chairs in stairways. See 809-C for continuation. Food Service: LPA Ramirez observed sufficient supply of nonperishables for one week and perishable foods for a minimum of two days in the facility kitchen area. Soaps, detergents, and cleaning compounds were observed to be stored away from food supplies. Freezers and refrigerators were observed to be clean and within temperatures of 0 degree F (-17.7 degree C), and refrigerators with maximum temperature of 40 degree F. (4 degree C). LPA Ramirez observed facility weekly and daily menu, which is approved by the facility certified dietary manager. LPA Ramirez observed kitchen staff preparing for lunch while wearing hair nets and gloves. LPA Ramirez observed several dinning room servers disinfecting tables and counters while wearing gloves and hair nets. Planned Activities: LPA Ramirez observed twelve (12) residents participating in a staff led seated exercise class in the Lodge Lounge room of the facility. LPA Ramirez observed a calendar for June of 2024 with various activities and outings for residents. LPA Ramirez observed sufficient outdoor space in both assisted living section and in memory care. Residents Rights-Information: LPA Ramirez observed the following postings in common areas throughout the facility: Complaint Poster (PUB 475), personal rights, and nondiscrimination notice. LPA Ramirez observed facility computers with internet access and a facility land line. Disaster Preparedness: The facility has the Emergency Disaster Plan (LIC610D/9 pages) in place. LPA Ramirez observed evacuation chair in stairway. Last documented emergency drills were conducted on 5/3/24, 3/12,24, and on 02/27/24 during the AM, PM and NOC shifts. LPA Ramirez observed facility sketches with exits and emergency exits routes throughout various locations of the facility. LPA Ramirez emergency food supply. Residents with Special Needs: Facility pool was observed to be inaccessible to residents with physical and mental disabilities. LPA Ramirez observed signs posted indicating “No smoking - Oxygen in Use” in various locations of the facility. LPA Ramirez observed several oxygen tanks in resident rooms secured in stands. Knives, sharps or other items that could pose a danger to residents with dementia, were observed to be inaccessible. Auditory devices and delay egress perimeters were observed to be in working order. Due to time constraints, LPA Ramirez will return at a later time to complete annual inspection. No deficiencies were cited at this time. Exit interview was conducted with Minerva Naranjo (Director of Health Services), Tanya Madrid (Director of Resident Services) and Susan DeGange (Q&A Coordinator). A copy of this report was provided.the state’s words, verbatim · CDSS document, Jun 6, 2024

Allegation investigated: Staff do not provide a safe environment for residents

Licensing Program Analyst (LPA) Nune Margaryan conducted an unannounced complaint visit to the facility. LPA met with Director of Resident Services, Tanya Madrid who assist with the visit. Reason for the visit was explained. The investigation consisted of the following: Interviews were conducted with 5 staff members and 10 residents from Residential Living Unit. LPA conducted the tour of the Residential Unit which included the administrative building with the main dining room. LPA obtained residents roster and staff roster. Continue 9099C Unsubstantiated The investigation revealed the following: Staff do not provide a safe environment for residents. It was alleged that residents leave their walkers in the aisles and between tables in the dining room, thus creating safety hazards for other residents and servers. Interviewed nine (9) residents (R2 - R10) denied the allegation and stated that not seeing any residents leave their walkers in the aisles and between tables in the dining room. There are always staff in the dining room to monitor and ensure that residents walkers not blocking residents or servers way and they can navigate in the aisles and between tables. They stated that they didn't hear any complaints from the residents or staff about this matter. One (1) resident (R1) stated that they do not use the walker, just cane and in the dining room they put cane near the entrance wall. R1 stated they worry about others. R1 stated that staff made some arrangements in the dining room. They rearranged the tables in the dining room and now there are more empty spaces for residents to park their walkers. R1 will bring on Administrator's attention again if there will be any issues about this matter. Interviewed staff stated that there are always enough staff in the dining room to monitor residents. They stated they will ask residents and will move / rearrange walkers ensuring the walkways remain clear. During today's visit, LPA toured the dining room while residents were having lunch and observed the following: Residents walkers were observed parked outside of the dining room, next to the wall (near the dining area). Walkers were observed parked inside the dining area near the entrance wall and near the window wall, away from traffic. Multiple residents were observed having lunch while sitting in their wheelchairs, but this did not present a concern of blocking the walkways as there was ample space for the staff and residents to walk around. There was plenty of space for residents with walkers to navigate through. During today's visit, LPA did not observe walkers or wheelchairs obstructing the walkways inside the dining room and creating safety hazards for the staff and residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the Executive Director.the state’s words, verbatim · CDSS document, Feb 2, 2024 · control 28-AS-20240123162718

Allegation investigated: Staff handled resident in a rough manner causing injury Staff speaks inappropriately to residents Staff put resident's mattress on the floor

Licensing Program Analyst (LPA) Kimberly Ramirez made an unannounced subsequent complaint investigation visit on 01/18/2024 to deliver findings and on 12/29/23, LPA Ramirez conducted unannounced subsequent complaint investigation, and on 12/26/2023, unannounced Health and Safety check conducted by LPA Maldonado. LPA met with Executive Director, Robert Barton, and explained the purpose for the visit. LPA Ramirez requested and obatined copies of Staff# 1-9 (S1-S9): Application for Employment, eight (8) documented interviews conducted facility staff, copies of recent Physician's Report for Residents# 1-3 (R1-R3), Unusual Incident/Injury Report for R1 dated 11/06/23, 12/21/23, Hopsice Physician Order dated 12/11/23 for R1, nursing clinical note for R1 dated 12/17/23, and physical plant tour of memory care. LPA Ramirez interviewed staff and residents. See 9099-C Unsubstantiated The investigation revealed the following. Regarding Allegation(s): Staff handled resident in a rough manner causing injury- It is alleged staff handled resident#1 (R1) in a rough manner causing injury. Five (5) out of the six (6) staff interviewed denied this allegation. Three (3) out of the three (3) residents interviewed denied this allegation. LPA Ramirez reviewed facility staff notes that indicated on 12/10/2023, R1 sustained an injury to R1’s hands and the injury was treated by staff. LPA Ramirez did observe other SIRs indicating R1 having injuries due to unwitnessed falls. LPA Ramirez reviewed nine (9) staff records. LPA Ramirez did observe facility policy on “Adult Abuse” for all staff in staff records. On 12/29/2023, LPA Ramirez received a letter from the facility stating an internal investigation conducted by the facility management did not substantiate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Staff speaks inappropriately to residents- It is alleged staff speak inappropriately to residents. Five (5) out of the six (6) staff interviewed denied this allegation. Three (3) out of the three (3) residents interviewed denied this allegation. Facility tour conducted by LPA Ramirez on 12/29/2023, did not reveal staff speaking inappropriately to residents. On 12/29/2023, LPA Ramirez received a letter from the facility stating an internal investigation conducted by the facility management did not substantiate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Staff put resident's mattress on the floor- It is alleged staff put R1’s mattress on the floor. Five (5) out of the six (6) staff interviewed denied this allegation. Three (3) out of the three (3) residents interviewed denied this allegation. On 12/29/2023, LPA Ramirez conducted a tour of R1’s room and upon entry observed R1 sleeping in hospital grade bed. LPA Ramirez observed a large blue fall pad on floor near R1’s bed. LPA Ramirez was told by staff that R1 has that fall pad placed on the floor due to R1 being a fall risk. Fall pad is being used to prevent further injury should R1 have another fall. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. A copy of this report was provided.the state’s words, verbatim · CDSS document, Jan 18, 2024 · control 28-AS-20231222125803

Allegation investigated: Staff threatened resident with eviction.

Licensing Program Analyst (LPA) Tao conducted an unannounced 10 day complaint visit to this facility. Upon arriving at the facility, LPA met with Robert. LPA explained the purpose of today’s visit and discussed the above-mentioned allegation. The investigation consisted of resident interviews, staff interviews, facility tours, and review of facility records. LPA obtained resident roster, staff roster, and residents’ facility files. The investigation revealed the following: In regard to the allegation, “staff threatened resident with eviction," it was alleged that a resident was given a letter threatening to evict for writing articles about residents and published the articles. Per resident interviews, seven (7) out of ten (10) residents interviewed could not corroborate the allegation. Two (2) out of ten (10) residents were attempted but failed to be interviewed. One (1) out of ten (10) stated resident was threatened with eviction warning after writing about other residents. (-continued in LIC 9099C-) Unsubstantiated Resident interviews revealed that staff did not threaten residents for eviction. All seven (7) staff interviewed could not corroborate the allegation. Staff interviews revealed that staff did not threaten resident. File review revealed staff had policy that staff was not allowed to threaten residents. LPA reviewed resident’s letter dated 09/22/23 which resident claimed that letter was threatening to evict resident. The letter stated resident had violated facility policy about disclosing resident privacy in articles and published those in the newspaper without having residents' consent. Administrator attempted to stop resident from publishing articles of other residents without getting their permissions. The consequences of violating residents rights could be eviction per facility policy and resident's agreements. Therefore, staff did not threaten resident with eviction. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with the Administrator. A hard copy of the report and appeal rights were provided.the state’s words, verbatim · CDSS document, Oct 13, 2023 · control 28-AS-20231006162147