Text messages from Covelight Care

We text two groups of people, only after they ask: care homes about their own page, and families about their own request. Saying yes is never required, and email works instead.

Care home check-ins

This sign-up isn’t open yet.

From Covelight Care

Covelight Care: You're set for a once-a-month opening check by text. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

When you sign up

Covelight Care: Is there an opening at your home this month? Reply 1 for yes or 2 for no. Reply STOP to stop these texts.

Once a month

Covelight Care: Thanks. Your page now shows an opening, reported today. To add details or change anything else: covelightcare.com/u/c/[code]

When you answer

Who gets them
The person who runs a licensed care home and manages its page on Covelight, if they choose texts.
How often
One question a month, a thank-you when you answer it, and one text to confirm your sign-up.
How to sign up
In your Covelight account, after you prove the home’s phone number with a code, tick the box and choose Text me. You can choose email instead. Your page works the same either way.

What the sign-up looks like

Captured from the screen itself, with an example number and email.

The choice, after the home has proved its number with a code. The box starts unticked. Shown with an example home and number.
The choice, after the home has proved its number with a code. The box starts unticked.
After the home chooses Text me. Shown with an example home and number.
After the home chooses Text me.

Family request updates

This sign-up isn’t open yet.

From Covelight Care

Covelight Care: Hi [First name] - we're asking [Home name] for you. First update by 4 pm today. Your page: https://covelightcare.com/ask/[code] Msg frequency varies. Msg & data rates may apply. Reply STOP to end texts, HELP for help.

When you send your request

Covelight Care: [Home name] answered. Opening: they said yes. Care needs: they would do an assessment first. What's next: https://covelightcare.com/ask/[code]

When a home answers

Who gets them
A family who asks Covelight to check homes for them and ticks the box for texts.
How often
Only while your request is open: one when you send it, then updates as the homes answer. If a home got your number, up to 3 questions in the 3 months after, asking whether a move happened.
How to sign up
On the request form, tick the box under your phone number. It is never ticked for you. Your request goes through without it, and updates come by email.

What the sign-up looks like

Captured from the screen itself, with an example number and email.

Under the phone field on the request form. The box starts unticked, and the request sends without it. Shown with an example home and number.
Under the phone field on the request form. The box starts unticked, and the request sends without it.
Ticked: she has asked for texts about this request. Shown with an example home and number.
Ticked: she has asked for texts about this request.

Stop or get help

To stop
Reply STOP to any text, and our texts end.
For help
Reply HELP, or email hello@covelightcare.com. There is no phone line.
Costs
Message and data rates may apply. Message frequency varies.
Your sign-up
Your text sign-up applies only to Covelight Care. We never pass it to a care home, and we never share, sell, rent or transfer it to anyone else. No care home can text you through Covelight’s numbers.
One-time codes
When you sign in or verify a number, we text or call you a code you asked for. A code never signs you up for either program.

Texts come from Covelight Care LLC. The full terms: Terms of Use and Privacy Notice.