Privacy Notice

What we collect

Covelight Care collects contact information that you voluntarily provide to us (such as your name, phone number, and email address) when you ask us to check homes for you. This site asks for contact information only in forms you choose to fill in.

Care needs you tell us about. If you use the matching wizard or ask us to check availability, you may tell us about the care a person needs — for example memory care, mobility, hospice, or help with daily living. We store what you tell us, because it is what makes a match honest rather than a guess.

Public records. The facility information displayed on this site is drawn from California Department of Social Services public records.

How the site is used. To improve the site, we count which pages are opened, how long they’re open and how far they’re scrolled. We also note your country and state, your device and browser type, and the kind of site that sent you. Your visits are linked by a random number your browser keeps for us, never by a cookie; it is forgotten after a year without a visit. When you send us a request, we link your visits from that browser to it, and we note when the links we send you about it are opened. Otherwise a visit is not linked to your name, unless it starts from a link in one of our emails (see “Emails we send” below).

When you agree to something. When you agree to be contacted or to get our texts, we keep proof of it. The proof is the exact words, the time, any number they name, and your device’s internet address and browser. When an AI assistant prepared your request, the proof also names the assistant and where we sent your link: the last four digits of your mobile, or your email with most of the part before the @ hidden. It keeps that even if you answer no. Like the rest of that proof, we plan to delete it 5 years after you agree.

If you run a care home. When you sign in, we keep your name, email, phone, the homes you manage and your changes to them. For each device you sign in on, we keep its browser, city and internet address, to keep your account secure.

Emails we send. We email some people at their work address, such as staff at care homes and professionals who help families. We find those addresses in public directories, state licensing records and the businesses’ own websites.

Clicking the link in one of our emails records the click and ties your visit to that email and your address. That record holds:

• which email you clicked, and when
• the site or app that sent you to us, such as your email service
• the pages you viewed, how long you stayed on each and how far you scrolled
• what you did on them, such as tapping a phone number, saving a home or sending us a request
• your type of device, browser and operating system, and how fast the pages loaded
• your country and state, and a coded form of your internet network that we keep instead of your IP address

We record this on our own site, not through an outside tracking service. Our emails have no hidden tracking image, and we do not record whether you open them.

Who receives your information

We disclose your information only to these:

• The homes you ask us to check. When we ask a home for you, by message or by phone, we tell it what your request shows under “each home hears”: whether the care is for a woman or a man, the care and timing you told us about, and how the stay would be paid. We do not give it your name or number unless you ask it to contact you.
• A home you ask to contact you. If you tap a button that names a home, such as “Yes, have them call me” or “Send them my number”, or give that answer through an AI assistant, we give that home your first name, your number and the care and timing you told us about, so it can contact you directly. Only the homes you name get them, and only after your yes. To stop a home contacting you, tell it, or tell us and we pass it on within one business day.
• Companies that do work for us. They host this site, deliver our emails and texts, and provide other tools we use to run Covelight. They may use your information only to do that work.
• When the law requires it. We disclose information when a law, a court order or a subpoena requires us to.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We do not sell your personal information.

Signing up for our texts never sends your number to anyone, and no home can text you through Covelight’s numbers.

Text messages

Covelight Care texts you only if you sign up for texts. Care homes get notifications about their home and its page; families get updates about their requests.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out, or email hello@covelightcare.com.

Your text-message opt-in and consent are never shared with any third party.

Examples of each text, and how to sign up: Text messages from Covelight Care.

Introductions to larger homes

When a community of more than 15 beds accepts your details under its agreement with us, we keep your first name and the last four digits of your number with that introduction for 180 days plus 4 years, the time a written contract can be enforced, then delete them — and if you tell us you moved in, we may ask that community to confirm it.

How long we keep it

• A request to homes. We keep it while it is open. 90 days after it closes, we delete your name, contact and care details, notes and texts about it from our records. While it is open, tapping “Delete my details” on your request page does that at once. Emails, texts and call logs about your request stay in our email and phone accounts. To delete those too, write to privacy@covelightcare.com.
• Proof of what you agreed to. We keep it, and do not yet delete it on a schedule. We plan to delete it 5 years after you agree. It stays after your request is deleted, because it shows what you agreed to and when.
• If you text STOP. We keep your number on our stop list, so we never text it again. Texting START takes it off.
• Lists you keep. Homes you save stay on your device until you choose to keep a list on our site. A kept list stays, with its notes and any names or email on it, until you delete it.
• How the site is used. We do not yet delete these counts on a schedule. We plan to delete them after 400 days.
• Care home accounts. We keep an account and its sign-in history until you ask us to close it, at privacy@covelightcare.com. Changes it made to public pages stay in those pages’ history.
• Signed-in devices. A device is signed out after 60 days without a visit, and its record is deleted after that. You can sign out any device in your account settings.
• Limits on codes and links. To stop misuse of the codes and request links we send, we keep a scrambled copy of where each went and of who asked, for 90 days.
• Backups and logs. Our database provider keeps 7 days of history, so we can undo a mistake. Our host keeps its request logs for 1 day. Companies that deliver our emails and texts keep their own records under their own policies.

AI assistants and our API

You can search Covelight Care from an AI assistant such as ChatGPT or Claude, and developers can use our API. Both answer from the same records and guides as this site.

When you ask, the assistant sends us only what the search needs. That might be a town or ZIP code, care needs, a budget, the names of homes or a question about care. Our tools do not take your conversation. Only one asks for your name, email or phone number: the one that sends your request, below.

A call also names the assistant, and ChatGPT adds an anonymous id. We use that id to limit how often one person can call. We save it only as a scrambled copy beside a link we send for your request, to limit those sends.

For each tool call we keep one count: the tool, the assistant, how many homes, the result and when, never what was asked. We plan to delete these counts after 400 days. In ChatGPT and Claude, calls reach us from those companies’ servers, not from your device.

An assistant can also give you a link to reach the homes you chose. The link carries only those homes’ license numbers, the assistant’s name and an expiry date. Opening it tells no home about you, and we only count that it was opened.

Only you can agree to be contacted. On our page you see which homes would hear from you, and you agree with your own tap.

You can also ask the assistant to have us ask the homes for you. It sends us your first name and email, and your mobile number only if you want the link by text or a home to call you. If you said, it also sends who the care is for, when, the room and how it will be paid. It never sends care details.

Nothing goes to a home from the chat. When you say so, we text or email you a link to a page on our site. There you read the words you agree to, exactly as we wrote them, and tap one of two answers. Only that tap sends your request.

We keep your number only if you tap “Yes, have them call me”. The assistant can never sign you up for our texts.

Our record of your answer is the record of your tap on our site. It also names the assistant and says whether the link went to your phone or your email. We email you a receipt with the link to your request page. We keep and delete that request as we do one sent on our site.

What the assistant does with your conversation is covered by its own privacy policy, not this one. Apart from a request you send through it, nothing we keep from an assistant identifies you.

Our API works the same way: we keep one count per check, with the product name the developer gives. We use a caller’s internet address only to limit how often it can call, and we never save it ourselves.

California residents (CCPA)

California residents may submit privacy rights requests — including requests to know, delete, or opt out of sale — by contacting us. CCPA contact: privacy@covelightcare.com.

Facility operators

If you are a facility operator and your information appears on this site, it is drawn from California DSS public licensing records. Email hello@covelightcare.com with questions.

Changes to this notice

If we change this notice, we post the new version on this page and change the “Last updated” date at the top.