Eleonor's Place 4 is a residential care home for the elderly (RCFE) in Mission Viejo, Orange County, California — state license #306005927, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 10 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated July 8, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 13 times and filed 10 documents. The most recent is a complaint investigation report, dated July 8, 2026.
The state's published file for this home includes 4 documents with transcribed findings, dated March 18, 2024 to December 23, 2025. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (3). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jul 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2025Unsubstantiated
Allegation investigated: Staff locked resident out of the facility. Staff spoke to resident in an inappropriate manner. Staff did not respect resident’s right to privacy.
Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegations. LPA met with Administrator (Admin) Mark Cruz and stated the reason for the visit. During the course of the investigation, LPA successfully interviewed two out of five residents and three out of four staff. LPA also obtained the following records for review: Resident Roster, Personnel Report Summary, Face Sheets, Physician's Reports, Admission Agreement, and care plans. The investigation revealed the following: Regarding the allegation, Staff locked resident out of facility, it is alleged that Resident #1 (R1) was locked out of the facility by Staff #1 (S1) on November 18, 2025 approximately 12:00am. Based on the observation of the exterior perimeter of the facility, there are no surveillance cameras and on the front door to verify said incident. One out of two residents confirmed the allegation while none of the three staff were prethe state’s words, verbatim · CDSS document, Dec 23, 2025 · control 22-AS-20251217161706
Jun 13, 2025Substantiated
Allegation investigated: Licensee did not maintain facility in good repair.
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the allegations listed above. LPA was greeted and granted entry by facility caregiving staff after introducing himself and stating the purpose of the visit. Administrator Mark Ryan Cruz was notified of the visit and arrived later to assist. During the facility visit, LPA accompanied by staff conducted a tour of the physical plant and inspected the facility's shared bathroom. Resident records were requested and reviewed on site and copies obtained. Multiple resident interviews and three staff interviews were conducted while on the premises. CONTINUED ON FORM LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jun 13, 2025 · control 22-AS-20250609144753
Jun 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 22, 2025Unsubstantiated
Allegation investigated: Staff did not ensure that resident was transported to medical appointments.
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the allegation listed above. LPA was greeted and granted entry by facility caregiving staff after introducing himself and stating the purpose of the visit. Administrator Mark Ryan Cruz was notified of the visit via telephone and arrived later to assist. During the present visit, LPA accompanied by staff conducted a tour of the facility's physical plant. Records for all six currently admitted residents were requested and obtained. One staff interview, three resident interviews and an additional witness interview were conducted during the visit. Regarding the allegation that Staff did not ensure that resident was transported to medical appointments, the following has been concluded: Based on records reviewed and interviews conducted, a majority of statements made denied any issues in meeting resident health needs due to athe state’s words, verbatim · CDSS document, Apr 22, 2025 · control 22-AS-20250414153002
Mar 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 18, 2024Unsubstantiated
Allegation investigated: Staff did not ensure the back gate self-latches Facility is in disrepair
On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation and deliver findings into the investigation of the two allegations listed above. LPA was greeted and granted entry by caregiving staff after stating the reason for the visit. Administrator Mark Cruz was notified and arrived later to assist with the visit. LPA accompanied by administrator conducted a tour of the facility's physical plant, both indoor and outdoors. Administrator demonstrated the current operation of the gate located on the evacuation route on the left side of the house. CONTINUED ON FORM LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 18, 2024 · control 22-AS-20240311121916
Mar 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
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Is Eleonor's Place 4 licensed?
Yes — Eleonor's Place 4 is a licensed residential care home for the elderly (RCFE) in Mission Viejo (Orange County): California license #306005927, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 10 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated July 8, 2026, appears in the inspection record on this page.
Can Eleonor's Place 4 care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Eleonor's Place 4 with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER 6 AMBULATORY, OF WHICH 6 MAY BE NON-AMBULATORY. HOSPICE WAIVER FOR 4.
How much does Eleonor's Place 4 cost?
California's public licensing record does not include Eleonor's Place 4's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Orange County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Eleonor's Place 4 accept Medi-Cal or the Assisted Living Waiver?
Yes — Medi-Cal can help pay for care at Eleonor's Place 4 through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.
Medi-Cal / ALW homes in Orange County →Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on December 23, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Eleonor's Place 4?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 13 state visits and 10 dated documents since 2022 for Eleonor's Place 4; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated December 23, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 13 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Eleonor's Place 4?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Eleonors Place, Inc., who operates 3 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(949) 547-5377Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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