Ivy Park Of Monterey

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are inappropriately charging resident unnecessary fees Staff are threatening resident

On 02/24/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility to deliver findings to complaint investigation. LPA introduced self and met with health services director. LPA stated purpose of the visit and was allowed entry. During this complaint investigation LPA toured the facility conducting health and safety checks, reviewed facility records, and interviewed administrator, staff, and resident. Allegations: Staff are inappropriately charging resident unnecessary fees and Staff are threatening resident. Although the alleged violations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations occur, therefore the allegations are Unsubstantiated. Exit interview conducted, report signed and copy of this report provided to health services director for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 24, 2026 · control 24-AS-20260108091256

Allegation investigated: Staff do not tend to the residents bathing needs Staff do not respond to resident's calls for assistance in a timely manner Staff do not ensure that residents are eating their meals Staff leave resident on the floor after falls for a prolonged period of time

On 02/05/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility to deliver findings to complaint investigation. LPA introduced self and met by administrator. LPA stated purpose of the visit and was allowed entry. During this complaint investigation LPA toured the facility conducting health and safety checks, reviewed records, and interviewed administrator and staff. Allegations: Staff do not tend to the residents bathing needs, Staff do not ensure that residents are eating their meals. Based on staff interviews and records review, each resident's offered baths according to contract. Refused showers/ baths documented and followed up on. Regarding meals, Residents consuming meals in dinning area or in private room, residents assisted by staff with meals set up. Baths and meals intake documented in facility records. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2026 · control 24-AS-20251205145348

Allegation investigated: Staff do not treat resident with respect

On 02/05/2026 Licensing Program Analyst (LPA) Gorban unannounced visited the facility to commence complaint investigation. LPA introduced self and met by Administrator, LPA stated purpose of the visit and was allowed entry. During the complaint investigation LPA toured the facility conducting health and safety checks, reviewed records, and interviewed administrator, staff, and resident. Allegation: Staff do not treat resident with respect. Based on observation and facility personnel interviews no concern reported and observed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. Exit interview conducted, report signed and copy of this report provided for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 5, 2026 · control 24-AS-20260202105103

Allegation investigated: Staff confiscated residents' personal belongings.

On 12/02/2025, Licensing Program Analyst (LPA) V. Gorban arrived unannounced to deliver findings on a complaint investigation. LPA explained the purpose of the visit to administrator Andrea Ramirez and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. The Department has investigated the allegation: Staff confiscated residents' personal belongings. Based on interviews and record reviews, staff notified residents on October 1st, 2025 of removing name plaques and shadow boxes off the front wall due to privacy concerns. Residents offered to keep items removed inside the apartments and maintenance personnel will assist to hang them up correctly per residents request. Although the allegation may have happened or valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of ththe state’s words, verbatim · CDSS document, Dec 2, 2025 · control 24-AS-20251022102603

Allegation investigated: Staff do not provide adequate laundry services. Staff are not meeting residents' hygiene needs.

On 09/25/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced 10-day complaint investigation. LPA explained the purpose of visit to administrator Andrea Ramirez. The Department has investigated the allegations: Staff do not provide adequate laundry services. Based on observations during facility visits and records review, the laundry services provided to residents on the same day as shower scheduled day. Per staff interviews no reports of incompleted laundry documented. Regarding, Staff are not meeting residents' hygiene needs. Based on records reviews and interviews, hygiene provided to residents on regular basis, in the morning and after meals, hygiene refusal documented, reported to lead staff and re attempted once more on different shift. Although the allegations may have happened or valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited durithe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 24-AS-20250917090319

Allegation investigated: Staff did not timely address the residents change in medical condition Staff are not meeting the residents bathing needs

On 09/16/2025, Licensing Program Analyst (LPA) V. Gorban arrived unannounced to deliver findings on a complaint investigation. LPA explained the purpose of the visit to administrator Andrea Ramirez and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. The Department has investigated the allegations: Staff did not timely address the residents change in medical conditions. Based on interviews and record reviews, resident (R1) was provided medication for rush once resident skin was evaluated during shower time. The residents was provided with cream per prescription. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 16, 2025 · control 24-AS-20250908120257

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not ensure resident's room is in good repair

On 08/21/2025, Licensing Program Analyst (LPA) V. Gorban conducted an initial complaint inspection. LPA met with administrator Andrea Ramirez and stated the purpose of the visit. LPA delivered findings after conducted an inspection of the facility. Based on LPA’s observations, toured of the facility, and the interviews conducted, room 108 of the facility had water damage from a leak from the upper floor. The allegation that staff do not ensure resident’s room is in good repair is Substantiated. Deficiency is cited on the attached 9099-D. Appeal rights were provided and exit interview was conducted with administrator. Substantiatedthe state’s words, verbatim · CDSS document, Aug 21, 2025 · control 24-AS-20250811234827

Allegation investigated: Staff do not keep the facility clean and sanitary Staff do not manage care of pets in the facility

On 08/21/2025, Licensing Program Analyst (LPA) V. Gorban conducted an initial complaint inspection. LPA met with administrator Andrea Ramirez and stated the purpose of the visit. LPA delivered findings after conducted an inspection of the facility. Based on LPA’s observations, toured of the facility, and the interviews conducted, LPA did not observe stains or urine on the floor in the common areas and rooms toured. Based on interviews conducted, residents at the facility are allowed pets in the facility provided that the resident is able to care for the pet. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. Exit interview was conducted, report signed and copy of this report provided to administrator for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 21, 2025 · control 24-AS-20250812153320

Allegation investigated: Staff are not adequately trained Inadequate staffing affecting resident care

On 07/01/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced complaint investigation visit. LPA explained the purpose of visit to Resident Care Coordinator Karina Ramirez . During the course of the investigation, LPA conducted a facility conducted a facility tour, interviewed residents, and reviewed records. The Department has investigated the allegations: Staff are not adequately trained and Inadequate staffing affecting resident care. Based on observations during facility visits, staff interviews, and records review, staff training completed on monthly bases. Regarding inadequate staffing, records reviews and staff interviews reveal no interruptions while providing residents care. Although the allegations may have happened or valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No deficiencies were cited during this visit. Exit interview conducted. Report signed on-sithe state’s words, verbatim · CDSS document, Jul 1, 2025 · control 24-AS-20250624092008

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff are not meeting the residents showering needs Staff are not meeting the residents laundry needs

On 05/28/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings. LPA explained the purpose of visit to administrator Andrea Ramirez. During the course of the investigation, LPA conducted a facility conducted a facility tour, interviewed residents, and reviewed records. The Department has investigated the allegations: Staff are not meeting the residents showering needs. Staff are not meeting the residents laundry needs. Based on observations during facility visits and records review, the residents missed their showers due to refusal with additional attempt made later in a day. No missed laundry reported based on records review and residents and staff interviews. Although the allegations may have happened or valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited during this visit. Exit interviewthe state’s words, verbatim · CDSS document, May 28, 2025 · control 24-AS-20250505141921

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff behavior posed as risk to the residents

On 02/05/2025, Licensing Program Analyst (LPA) V. Gorban visited the facility to deliver complaint investigation findings. During this visit LPA met with facility administrator Christopher Schuster and stated the purpose of the visit. During this visit LPA toured the facility inside and out, performing safety checks and observed residents in care. Allegation: Staff behavior posed as risk to the residents. Based on observation during both facility visits on November 27th and February fifth, records reviews and staff interviews the facility administrator was notified of staff (S1) in possession and consumption of alcoholic beverage while on the clock, S1 was immediately pulled out of shift, interviewed by administrator and dismissed from facility property at 8:40 PM. Facility called uber to provide transportation to C1 for safety purposes. No deficiency was observed or cited during this visit. Exit interview conducted, report signed and copy of this report provide for facility records. Uthe state’s words, verbatim · CDSS document, Feb 5, 2025 · control 24-AS-20241125121432

Allegation investigated: Facility staff are not maintaining facility in good repair

On 11/27/2024, Licensing Program Analyst (LPA) V. Gorban visited the facility to commence complaint investigation. During this visit LPA met with facility administrator Christoph Schuster and stated the purpose of the visit. During this visit LPA toured the facility inside and out, performing safety checks and observed clients in care. Allegation: Facility staff are not maintaining facility in good repair. Based on records review and staff interviews the facility had power generator turn in on November 5th, 2024. Residents and staff stated that besides power generator, alternative power source was provided to residents that utilize oxygen equipment. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of this report with appeal rights provided to administrator for facility records. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 27, 2024 · control 24-AS-20241122101351

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Staff did not provide adequate food service to resident in care.

On 6/13/2024, Licensng Program Analyst (LPA) D. Ayers arrived unannounced to conduct an initial complaint inspection. LPA met with Executive Director Kellie Shearer and announced the purpose of the visit. During the visit, LPA toured the facility, conducted staff and resident interviews, and reviewed records. Allegation: Staff did not provide adequate food service to resident in care. During resident interviews, multiple facility residents stated that the food service is adequate. During inspection, facility perishable and nonperishable foodstuffs appeared to be adequately stored and prepared. The facility had menus priominently displayed for residents. Facility staff provide alternate meal options for every meal. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director, and a copy of the reportthe state’s words, verbatim · CDSS document, Jun 13, 2024 · control 24-AS-20240611095935