Park Lane, The

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Due to lack of staffing, resident are not receiving adequate laundry services. Due to lack of staffing, residents do not receive medication on time.

On 06/18/2025, Licensing Program Analyst (LPA) V. Gorban arrived unannounced to commence a complaint investigation. LPA explained the purpose of the visit to Business Manager Sonia Garcia and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. The Department has investigated the allegations: Due to lack of staffing, residents are not receiving adequate laundry services and do not receive medication on time. Interviews were conducted with residents and facility staff. Based on the information obtained during the interview, there is not enough evidence to prove residents are not receiving adequate laundry service. Residents reported that their laundry is completed timely. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 18, 2025 · control 24-AS-20250611154815

Allegation investigated: Staff does not ensure residents' pendants are in good repair.

On 04/24/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings. LPA explained the purpose of visit to Regional director Aaron Windbigler. The Department has investigated the allegation: Staff does not ensure residents' pendants are in good repair. On 04/24/2025, LPA call systems not operational. Based on records review no incident report provide to licensing office. It was found that whole facility call system was not operational since 4/10/25, and prior to that date, system would not receive half of the calls. Based on observations, interviews conducted, and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A deficiency is being issued in accordance with California Code of Regulations, Title 22, on the attached 9099-D. Exit interview conducted. Report signed on-site. A copy of this report and appeal rights were discussed and providedthe state’s words, verbatim · CDSS document, Apr 24, 2025 · control 24-AS-20250414162715

Allegation investigated: Allegation: Staff did not transport resident to a medical appointment. Allegation: Facility is not following the menu that is provided to residents in care.

On 04/03/2025, Licensing Program Analyst (LPA) V. Gorban conducted subsequent unannounced complaint visit to deliver allegation findings. LPA explained the purpose of the visit to Jessica Sanchez and was allowed facility entry. Allegation: Staff did not transport resident to a medical appointment. Allegation: Staff did not transport resident to a medical appointment. During complaint investigation, LPA interviewed facility staff and residents on 1/16/25. Based on staff interview, no complaint received from residents regarding transportation to medical appointment. Based on residents’ interviews, no one addressed concerns regarding transportation to medical appointments. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 24-AS-20250113094804

Allegation investigated: Staff did not keep facility free of vermin Staff did not prevent the facility elevators from being malodorous. Staff did not provide lighting for residents in care. Staff did not ensure that residents had access to water Staff did not repair facility microwave in a timely manner

On 04/03/2025, Licensing Program Analyst (LPA) V. Gorban conducted subsequent unannounced complaint visit to deliver allegation findings. LPA explained the purpose of visit to IED (interim executive director) Jessica Sanchez and was allowed facility entry. Allegation: Staff did not keep facility free of vermin. Based on staff interviews and record review, the facility maintains the account with both pest control companies. AD (Administrator) responded that pest control comes twice a week: on Wednesday they treat from rats, and Thursday they treat from roaches. AD stated that to resolve continuous issue they added another pest control company that started on 1/13/25 that comes daily to treat roaches and rats. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 3, 2025 · control 24-AS-20250113094804

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff did not seek timely medical attention for resident Facility staff did not provide refund to resident's responsible person Facility staff did not follow admissions agreement

Licensing Program Analyst (LPA) Sarah Hurt arrived unannounced to deliver findings on the allegations listed above. LPA met with Aaron Windbigler, and explained the purpose of todays visit. Regarding the allegation Facility staff did not seek timely medical attention for resident. Resident fell on 01/14/2024 early morning between 5 a.m., and 6:45 a.m. did not complain of pain. Resident 1's Responsible Party was contacted but was not available. Resident 1 was showing signs of pain in right foot and knee around 10:27 a.m. on 01/14/24 and was “unable to stand and bear weight on leg/foot.” Resident 1 was taken to the hospital by Responsible Party at 8 p.m. on 01/14/2024. Responsible Party stated Resident 1 was in a wheelchair upon arrival and in visible pain. Based on LPA's interviews conducted, and records reviewed the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Substantiatedthe state’s words, verbatim · CDSS document, Nov 20, 2024 · control 24-AS-20240626094201

Allegation investigated: Staff left resident in soiled diapers resulting in a rash. Resident sustained pressure sore while in care.

On 11/14/2024 Licensing Program Analyst (LPA) V Gorban arrived to complete an unannounced complaint visit to deliver findings. LPA met with RSD Eva Reiter. Administrator was contacted and notified. LPA discussed reason for visit and was permitted entry into facility. LPA completed a health and safety check on residents in care. Residents observed in common areas and in rooms. Allegation: Staff left resident in soiled diapers resulting in a rash. During this investigation department requested and reviewed records. During staff interview no statements or records of residents left in soiled diapers available and /or provided by facility. During resident interview no dates when resident being left in wet diaper provided. The records provided stated residents was attended every couple hours throughout the day. Records review revealed the door note not to bother during night time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allthe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 24-AS-20240812163914

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility tested positive for black mold and asbestos

This is an amended report. On 02/11/2025, Licensing Program Analyst (LPA) V Gorban unannounced visited facility stated above to commence a complaint investigation, stated the purpose of the visit, and was allowed entry into the facility by staff. Resident services Director Eva Reiter, administrator Natasha Prunty was notified of Licensing visit and was able to attend the visit. Allegation: Facility tested positive for black mold and asbestos. During this visit LPA toured the facility performing safety checks, also LPA interviewed staff, Administrator, and residents. Department also requested and obtained facility documents. Based on documents review mold and asbestos was observed and tested positive on the first floor, section of facility administrative offices. Repair of the affected area completed. Based on staff interviews mold was observed in offices in June of 2024 and mold remediation and asbestos abatement began in September of 2024. The preponderance of evidence standard has bethe state’s words, verbatim · CDSS document, Oct 29, 2024 · control 24-AS-20241025161754

Allegation investigated: Resident developed multiple pressure injuries while in care Staff do not ensure the facility is kept free of mal odors Staff do not ensure dental care needs of resident are being met Staff do not ensure rooms are kept at comfortable temperatures for residents in care

On 09/10/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct subsequent complaint visit and deliver findings for the above complaint allegations. LPA introduced self, stated the purpose of the visit and requested to meet with Administrator. LPA met with Memory Care Director Donna Lao who stated Administrator Eva Reiter is unavailable to attend meeting. During the course of complaint investigation, the department toured the facility, reviewed records, and conducted interviews. R1 is under the care of Hospice with no notes indicating pressure injuries and wounds. The facility was observed free of odors and comfortable temperature with tower fans observed in the resident's room. Resident’s teeth are being brush daily by staff and the resident have been seen by a dentist. Based on observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. Exit interthe state’s words, verbatim · CDSS document, Sep 10, 2024 · control 24-AS-20240718113028

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility staff is retaliating due to complaint that was filed against facility

On 08/15/2024, Licensing Program Analyst (LPA) V Gorban unannounced visited facility stated above to commence a complaint investigation, stated the purpose of the visit and was allowed entry into the facility by staff. Resident Services Director Eva Reitler was notified of Licensing visit and was able to attend the visit. During this visit LPA toured the facility performing safety checks, also LPA interviewed staff, Administrator, and residents. After the tour LPA discussed the findings with the RSD. Allegation: Facility staff is retaliating due to complaint that was filed against facility. During this visit LPA interviewed Administrator, staff and residents. Based on observation and interviews no retaliation against staff was revealed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated Exit interview conducted and copy of this report provided tothe state’s words, verbatim · CDSS document, Aug 15, 2024 · control 24-AS-20240813154344

Allegation investigated: Staff did not ensure roof was fixed timely

On 7/1/2024, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Resident Services Director Eva Reiter and Memory Care Director Donna Lao and announced the purpose of the inspection. The purpose of this visit was to deliver the finding of the investigation completed by the Department. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegation has been determined to be Unsubstantiated: 1) Staff did not ensure roof was fixed timely: Based on observations and record review, the licensed portion of the facility was not in need of repairs to the roof. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A copy of the report was provided to the licensee vial email. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jul 1, 2024 · control 24-AS-20240422111901

Allegation investigated: Staff did not ensure that facility has adequate food for the residents. Staff did not ensure that facility has hot water for the residents. Staff did not respond to the residents' pendants when asking for help.

Licensing Program Analyst (LPA) Sarah Hurt arrived unannounced to deliver findings on the allegations listed above. LPA met with Administrator, Billy Mitchell, and explained the purpose of today's visit. Regarding the allegation Staff did not ensure that facility has adequate food for the residents. LPA interviewed five facility residents who stated the facility does provide three meals day, and there has never been a day where the facility has not supplied food. Resident 1 stated there was a few weeks recently when the kitchen would run out of items but it was usually small side items, and full meals were always provided. Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 29, 2024 · control 24-AS-20240212083924

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.