Del Monte Care is a residential care home for the elderly (RCFE) in Pacific Grove, Monterey County, California — state license #277209399, licensed for 65 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated March 20, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 8 times and filed 8 documents. The most recent — a complaint investigation report on March 20, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated December 18, 2024 to March 20, 2026. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Mar 20, 2026Unsubstantiated
Allegation investigated: Staff is not ensuring that resident's privacy is protected
On 03/20/2026, Licensing Program Analyst (LPA) V. Gorban arrived commence complaint investigation to allegation stated above. LPA explained the purpose of the visit to house manager Victoria Montoya and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. Allegation: Staff is not ensuring that resident's privacy is protected. Based on interviews and records reviews no violation of title 22 observed that would jeopardize resident's privacy. Although the allegation may have happened or valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore above allegation is UNSUBSTANTIATED. No deficiencies issued. Exit interview conducted. Report signed on-site. A copy of this report provided to the facility representative. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 20, 2026 · control 24-AS-20260311094340
Mar 20, 2026Unsubstantiated
Allegation investigated: Resident’s room is not kept in clean and sanitary condition. Staff did not ensure resident was provided with clean linen and or bedding Staff do not ensure resident has access to a telephone
On 03/20/2026, Licensing Program Analyst (LPA) V. Gorban arrived commence complaint investigation t oallegations stated above. LPA explained the purpose of the visit to house manager Victoria Montoya and was allowed entry. During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records. The Department has investigated the allegations: Resident’s room is not kept in clean and sanitary condition and Staff did not ensure resident was provided with clean linen and or bedding. Based on observation during facility tour LPA toured random rooms and observed trash cans empty and rooms appear clean with clean linen on beds. Based on interviews and record reviews, beding linen available and replaced by staff either on residents shower days or sooner if requested. Facility staff provide light cleaning daily and twice a week provide deep cleaning to each residents rooms. Although the allegations may have happened or are valid, there is not a prepondthe state’s words, verbatim · CDSS document, Mar 20, 2026 · control 24-AS-20260319101112
Sep 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 18, 2024Unsubstantiated
Allegation investigated: Facility staff yelled at resident Facility staff spoke inappropriately to resident Facility staff did not ensure resident had drinking water Facility staff did not ensure resident had a clean mattress Facility staff did not maintain passageway free of obstruction
On 12/18/2024, Licensing Program Analyst (LPA) V. Gorban visited the facility to deliver findings. During this visit LPA met with facility manager Victoria Montoya. Administrator (AD) Kay Cabuco was notified of Licensing visit. During this visit LPA toured the facility inside and out, performing safety checks and observed residents in care. Allegation: Facility staff yelled at resident. Based on observation one out of 5 residents interviewed appear to speak very loudly and requested LPA to speak clear and loud as well. Based observations and residents interviewed no reports of being yelled at. During files review no concerns from residents observed or reported. Allegation: Facility staff spoke inappropriately to resident. During the visits on 8/18,9/10 and 12/06 LPA observed residents and care. During this visit LPA observed interactions of staff with residents. During facility visit staff and residents interviewed, both parties responded no to staff speaking inappropriately. Report cothe state’s words, verbatim · CDSS document, Dec 18, 2024 · control 24-AS-20240815140436
Sep 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 30, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 17, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Del Monte Care licensed?
Yes — Del Monte Care is a licensed residential care home for the elderly (RCFE) in Pacific Grove (Monterey County): California license #277209399, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 65 residents. State records list 8 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated March 20, 2026, was marked “Unsubstantiated” by the state.
Can Del Monte Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Del Monte Care with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FIRE CLEARANCE FOR SIXTY-FIVE(65) NON-AMBULATORY, OF WHICH THIRTY-TWO(32) MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR TWENTY(20) HOSPICE RESIDENTS.
How much does Del Monte Care cost?
California's public licensing record does not include Del Monte Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Monterey County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Del Monte Care accept Medi-Cal or the Assisted Living Waiver?
Del Monte Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
41 of 65 beds occupied (63%) when the state visited on March 20, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Del Monte Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 8 dated documents since 2023 for Del Monte Care; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated March 20, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(919) 439-8488Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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