Pacific Grove Senior Living is a continuing-care retirement community in Pacific Grove, Monterey County, California — state license #277209241, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 53 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 58 times and filed 53 documents. The most recent is a facility evaluation report, dated June 4, 2026.
The state's published file for this home includes 25 documents with transcribed findings, dated April 25, 2023 to May 30, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (10), “Unfounded” (4), “Unsubstantiated” (11). 25 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 23, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 20, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Aug 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 30, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 10, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 5, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 30, 2025Substantiated
Allegation investigated: Unlawful Eviction Facility changed its Plan of Operation without Department Approval
On 5/30/25 at 2:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Jessica Sanchez. The Department conducted interviews and reviewed records. The records reviewed included the resident’s Admission Agreement and Eviction Notice that was issued to the residents. The Eviction Notice was not submitted to the Department and there was no proof that it was submitted. The facility is operating under a plan that was not approved by the Department. The above allegations are Substantiated according to Title 22 Regulations and are cited on the attached 9099-D. An exit interview was conducted and Appeal rights were provided. Substantiatedthe state’s words, verbatim · CDSS document, May 30, 2025 · control 24-AS-20250529135712
May 28, 2025Substantiated
Allegation investigated: Facility staff are interfering with residents receiving facility notifications in their mailboxes
On 05/08/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings. LPA explained the purpose of visit to sales director Jonathan Monroe. During the course of the investigation, LPA conducted a facility conducted a facility tour, interviewed residents, and reviewed records. The Department has investigated the allegation: Facility staff are interfering with resident receiving facility notification in their mailboxes. Through interviews conducted with residents, it was discovered that facility staff interfered by removing mail correspondence, from resident mailboxes. The removed correspondence included a notice regarding an activity that was scheduled to take place on 05/19/2025. Based on interviews and records review, the preponderance of evidence standard has been met therefore the allegation: Facility staff are interfering with resident receiving facility notification in their mailboxes is SUBSTANTIATED. Report contthe state’s words, verbatim · CDSS document, May 28, 2025 · control 24-AS-20250523105346
Apr 10, 2025Substantiated
Allegation investigated: garbage not being picked up inadequate emergency lighting in the hallways plumbing issues throughout the facility residents reported that the construction has lasted over a year, with workers allegedly starting work before 7 AM, playing loud music and smoking marijuana facility is not conducting quarterly fire/emergency drills as required
On 04/10/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings. LPA explained the purpose of visit to Sale Director Jonathan Monroe. Administrator, Jessica Sanchez was notified of visit via phone. Allegation: Garbage not being picked up. The Department received and viewed photos of waste on the premises. During this inspection, LPA toured the facility and conducted interviews. During an interview with the Administrator, the Administrator stated that the facility garbage was not picked up by waste services on 1/27/25 due to nonpayment. On 1/29/25, the Administrator acquired a U-Haul truck, and facility staff loaded the garbage onto the U-Haul to remove the garbage from the facility. Based on interviews and records review, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. A deficiency is being cited in accordance with California Code of Regulations, Tthe state’s words, verbatim · CDSS document, Apr 10, 2025 · control 24-AS-20250220095235
Apr 9, 2025Unsubstantiated
Allegation investigated: Staff did not ensure the automatic front door was functioning properly
On 04/09/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings on the above allegation. LPA met with Administrator Jessica Sanchez. The Department investigated the allegation: Staff did not ensure the automatic front door was functioning properly. It was found that on 01/29/2025, the main door stopped operating and needed repair. Interviews revealed that a call for service was made, and a service company responded to repair the door. The service company shipped the door out of state to be repaired, due to the service company not having the parts to repair the door. On 03/03/2025, the door was replaced and is now operational. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report continues on attached LIC9099-A Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 9, 2025 · control 24-AS-20250211124158
Apr 9, 2025Substantiated
Allegation investigated: ELEVATOR NOT WORKING PROPERLY ELEVATOR NOT SERVICED SINCE 2022 FACILITY DOES NOT HAVE SUFFICIENT STAFF TO RESPOND TO RESIDENT’S CALLS FOR ASSISTANCE
On 04/09/2025, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced subsequent complaint investigation to deliver findings on the above allegations. LPA explained the purpose Administrator Jessica Sanchez and toured the facility conducting safety checks. During the course of the investigation, LPA conducted a facility tour, reviewed records, and conducted interviews. The Department investigated the allegation: Elevator not working properly. It was found that on 02/16/2025, the facility elevator “broke down” with a resident inside, and became stuck between floor levels preventing residents from leaving. Based on record review and interviews, the preponderance of evidence standard has been met, therefore the allegation: Elevator not working properly is found to be SUBSTANTIATED. A deficiency is being cited in accordance with California Code of Regulations, Title 22, on the attached 9099-D. Report continues on attached LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Apr 9, 2025 · control 24-AS-20250220144909
Apr 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 21, 2025Substantiated
Allegation investigated: The elevator was reportedly not working for an extended period, leaving residents trapped on the upper floor Some parts of the facility do not have heat, and the facility is utilizing space heaters. Emergency disaster plan is not sufficient
On 01/21/2025, Manager Brenda White, Licensing Program Manager (LPM) See Moua, and Licensing Program Analyst (LPA) V. Gorban conducted an unannounced complaint commencement visit. Licensing Program personnel explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegation: The elevator was reportedly not working for an extended period, leaving residents trapped on the upper floor. During complaint investigation department staff interviewed administrator in regards to not working elevator. Based on information provided the facility elevator was not operational no 11/20/24 and became operational 12/13/24, during that incident no residents were stuck in elevator. Based on LPAs observations and interviews which were conducted and record review the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulathe state’s words, verbatim · CDSS document, Jan 21, 2025 · control 24-AS-20250117115034
Dec 30, 2024Unfounded
Allegation investigated: Staff did not prevent resident from creating a hostile environment for other residents in care
On 12/30/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Staff did not prevent resident from creating a hostile environment for other residents in care During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these finding, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unfoundedthe state’s words, verbatim · CDSS document, Dec 30, 2024 · control 24-AS-20241226081531
Dec 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 4, 2024Unsubstantiated
Allegation investigated: Staff do not ensure facility is free from pests
On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegation: Staff do not ensure facility is free from pests. Based on records review and interviews conducted, it was determined that the facility had a problem with vermin however through review of records facility is maintaining and increased records to twice a week pest control service to resolve issue. Based on interviews and records review, this agency has investigated the complaint alleging staff did not ensure the facility was free from pests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, report signed and copy of thisrpeort provide fothe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20240924084135
Dec 4, 2024Unsubstantiated
Allegation investigated: Facility retaliates against residents for complaints made Facility serves food that is not of good quality
On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Facility retaliates against residents for complaints made. During this investigation department toured the facility and interviewed residens with diverse admission agreement arrangements. Based on observations and interviews on 10/22/24 no concerns from residents reported. Allegation: Facility serves food that is not of good quality. Based on observations, administrator and staff interviews, food arrives at the facility twice a week, no expired food observed during the facility tour. Food kept refrigerated till prepared and serviced to residents according to its instructions. Report continues on attached LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20241016164531
Dec 4, 2024Unfounded
Allegation investigated: Facility did not adhere to resident's Admission Agreement. Licensee is not ensuring that facility is free from mold. Facility is in disrepair. Staff did not accord dignity to resident in care.
On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Facility did not adhere to resident's Admission Agreement. Licensee is not ensuring that facility is free from mold. Facility is in disrepair. Staff did not accord dignity to resident in care. During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these findings, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unfoundedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20241126141511
Dec 4, 2024Unfounded
Allegation investigated: Staff are not providing a comfortable environment for residents
On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Staff are not providing comfortable environment for residents. During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these findings, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unfoundedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20241126150237
Dec 4, 2024Unfounded
Allegation investigated: Facility heater is in disrepair. Facility elevator is in disrepair. Staff not available to assist residents.
On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records. Allegations: Facility heater is in disrepair. Facility elevator is in disrepair. Staff not available to assist residents. During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these findings, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, report signed and copy of this report provided to Administrator for facility records. Unfoundedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20241202121000
Nov 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 24, 2024Substantiated
Allegation investigated: Staff made significant changes to the facility's plan of operation without proper approval
On 10/24/2024 at 3:25 PM, Licensing Program Analyst (LPA) B. Miranda conducted a subsequent visit and met with Executive Director/ Administrator, Jessica Sanchez to deliver findings of above allegation. LPA explained the purpose of the visit with Administrator. Allegation: Staff made significant changes to the facility's plan of operation without proper approval. Finding: Substantiated LIC9099-C Continued... Substantiatedthe state’s words, verbatim · CDSS document, Oct 24, 2024 · control 24-AS-20240520161700
Oct 18, 2024Substantiated
Allegation investigated: Facility has no hot water or heat for the residents
On 10/18/2024, Licensing Program Manager (LPM) Brenda Chan and Licensing Program Analyst (LPA) V Gorban arrived at the facility unannounced to conduct a subsequent visit and met with Business Office Manager (BOM) Melissa Arango to deliver findings of above allegation. LPA explained the purpose of the visit. Allegation: Facility has no hot water or heat for the residents. Based on observations, interviews, and records reviews residents did not have access to hot water on 10/14 (98 degrees F), 10/15 (98 degrees F) and 10/17 (97 degrees F) in South Wing Building due to boiler stops hearting water and has to be reset mannualy by staff. The facility's broiler igniter is not working properly, and the facility has been intermittently without hot water in the South Wing Building. Based on interviews conducted, observation, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations beingthe state’s words, verbatim · CDSS document, Oct 18, 2024 · control 24-AS-20241015104513
Oct 15, 2024Substantiated
Allegation investigated: Staff unlawfully evicted a resident Staff is not abiding to admission agreement
Licensing Program Analyst (LPA) V Gorban arrived at the facility unannounced to conduct a subsequent visit and met with Administrator Jessica Sanchez to deliver findings of above allegation. LPA explained the purpose of the visit with administrstor. During the course of the investigation, the Department conducted interviews and reviewed records. With regards to the allegation, Staff unlawfully evicted a resident. The Provider issued a three-day eviction notice to the resident on August 16,2024. The department has obtained a copy of the notice. Based on the interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099-D. Report continues on attached LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 24-AS-20240822133921
Jun 10, 2024Substantiated
Allegation investigated: Facility is without hot water Facility is without heat
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to conduct a complaint on the allegations listed above. LPA met with Facility Executive Director, Jessica Sanchez, and explained the purpose of today's visit. Regarding the allegation, Facility is without hot water. The facilities broiler igniter is not working properly, and the facility has been intermittently without heating, and hot water in facility south wing since 05/25/24. The facility is in the process of repairing the boiler igniter, and putting a plan in place for residents to have warm water in a vacant room inside the facility. Resident 1 stated they did have to take a cold shower recently, and was not aware there was a separate room made available for residents to have a warm shower. LPA measured the water temperature in several rooms in south wing of the facility and it measured to be 92 degrees. Based on LPA interviews conducted, observation, and records reviewed, the preponderance of evidthe state’s words, verbatim · CDSS document, Jun 10, 2024 · control 24-AS-20240529114424
Apr 11, 2024Unsubstantiated
Allegation investigated: Resident's ceiling is leaking water.
On 4/11/2024, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to conduct an initial 10-day complaint inspection. LPA met with Executive Director Jessica Sanchez and announced the purpose of the inspection. 1) Resident's ceiling is leaking water: During the visit, LPA conducted interviews and inspected the facility. LPA toured the bedroom and bathroom of Resident 1 (R1). R1 stated that there had been a leak in their bathroom ceiling, but it was repaired by facility staff. According to facility staff, the leak was repaired on 3/31/2024, and had been leaking for a few days. LPA observed two patches in the ceiling that appeared to be repaired and painted. There were no active leaks in residents' bedrooms at the time of inspection. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were cited. A copy othe state’s words, verbatim · CDSS document, Apr 11, 2024 · control 24-AS-20240404163037
Mar 14, 2024Unsubstantiated
Allegation investigated: Staff did not assist resident with obtaining prescription for OTC medications. Staff are not assisting resident with mobility issues. Staff are not following resident’s modified diet plan.
On 3/14/2024, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Executive Director Jessica Sanchez and announced the purpose of the inspection. The purpose of this visit is to deliver the finding of the investigation completed by the Department. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegations have been determined to be Unsubstantiated. 1. Staff did not assist resident with obtaining prescription for OTC medications. In September of 2023, Resident 1 (R1) returned to the facility from a skilled nursing facility. R1 returned with a new physician's report which indicated she was unable to manage her own medications. Facility staff informed R1 they must keep her medications centrally stored. R1 has since been given doctor's orders to keep some of her own medications, and has been assisted by facility staff in obtaining her prescriptions. Unsthe state’s words, verbatim · CDSS document, Mar 14, 2024 · control 24-AS-20230907161406
Feb 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 15, 2024Unsubstantiated
Allegation investigated: Facility staff are not providing services agreed to in the Admissions Agreement. Facility staff are not adhering to food service requirements.
On 2/15/2024, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Executive Director Jessica Sanchez and announced the purpose of the inspection. The purpose of this visit is to deliver the finding of the investigation completed by the Department. LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegations have been determined to be Unsubstantiated. 1. Facility staff are not providing services agreed to in the Admissions Agreement. Based on records review and interviews, facility staff have been providing the services which have been agreed upon in the admissions agreement. "24 hours emergency response with Nurse oversight" was provided to the residents in the assisted living section of the facility, per ththe state’s words, verbatim · CDSS document, Feb 15, 2024 · control 24-AS-20230824132408
Feb 15, 2024Unsubstantiated
Allegation investigated: Facility is without running water.
On 2/15/2024, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Executive Director Jessica Sanchez and announced the purpose of the inspection. The purpose of this visit is to deliver the finding of the investigation completed by the Department. LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegations have been determined to be Unsubstantiated. 1. Facility is without running water - Although the facility was without running water in the independent "cottages" for approximately 10 hours, 12/5/2023-12/6/1023, facility staff responded to the issue and had the plumbing fixed. Residents and staff in the assisted living section did not experience the lack of running water. Although the allegation may have hathe state’s words, verbatim · CDSS document, Feb 15, 2024 · control 24-AS-20231206114146
Jan 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 21, 2023Substantiated
Allegation investigated: Facility in disrepair.
On 12/21/2023, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Billy Mitchell and announced the purpose of the inspection. The purpose of this visit is to deliver the finding of the investigation completed by the Department. LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegations have been determined to be Substantiated: Facility in Disrepair - During an inspection on 5/31/2023, LPA observed an active leak from water pipes which were running along the ceiling of the underground resident parking garage. LPA observed a puddle which had formed as a reulat of the leak, approximately 20 feet by 10 feet in size, and over an inch deep at its deepest point. At the time of inspection, the body of water had nthe state’s words, verbatim · CDSS document, Dec 21, 2023 · control 24-AS-20230525162743
Dec 21, 2023Unsubstantiated
Allegation investigated: Resident developed pressure sores due to staff negligence. Resident sustained skin lacerations due to staff negligence. Staff handled resident in a rough manner causing bruising. Staff spoke inappropriately to resident.
On 12/21/2023, Licensing Program Analyst (LPA) D. Ayers conducted an unannounced complaint inspection. LPA met with Billy Mitchell and announced the purpose of the inspection. The purpose of this visit is to deliver the finding of the investigation completed by the Department. LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. During the course of the investigation, the department inspected the facility, conducted interviews, and reviewed records. The following allegations have been determined to be Unsubstantiated. 1. Resident developed pressure sores due to staff negligence. Resident 1 (R1) began receiving hospice care on 6/13/2023. On 4/18/2023, R1 was prescribed with orders from the hospice physician for wound care, which was to be completed 3 times per week, for a wound developing on R1’s right ankle. R1 was seen in the emergency room on 7/7/2023, where it was identified by the attendingthe state’s words, verbatim · CDSS document, Dec 21, 2023 · control 24-AS-20230721114455
Dec 21, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Pacific Grove Senior Living licensed?
Yes — Pacific Grove Senior Living is a licensed continuing-care retirement community in Pacific Grove (Monterey County): California license #277209241, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 53 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 4, 2026, appears in the inspection record on this page.
Can Pacific Grove Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pacific Grove Senior Living with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 98 AMBULATORY AND 52 NON-AMBULATORY. GROUND FLOOR OF SOUTH WING APPROVED FOR NON-AMBULATORY. HOSPICE WAIVER FOR 6.
How much does Pacific Grove Senior Living cost?
California's public licensing record does not include Pacific Grove Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Monterey County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pacific Grove Senior Living accept Medi-Cal or the Assisted Living Waiver?
Pacific Grove Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
76 of 150 beds occupied (51%) when the state visited on May 30, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pacific Grove Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 58 state visits and 53 dated documents since 2022 for Pacific Grove Senior Living; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 30, 2025, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 58 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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