We Care Senior Living

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced required visit to the facility for the purpose of conducting the required annual inspection. LPA Rodriguez explained reason for visit and was greeted and granted entry by staff on duty. During the visit, staff on duty contacted facility administrator (AD) Cherryl Sansano about visit. For this visit, there are 3 staff members on duty, of which are background cleared and associated. The PUB475 "See Something, Say Something" poster was observed to be located at the entrance of the facility. Per CDSS administrators certification website, the administrator's certificate for Cherryl Sansano renewal application has been received as of 8/23/2025 and is still pending. LPA toured the interior and exterior portions of the facility with AD Sansano. The facility is a two-level structure and is licensed for 6 residents, of which 6 may be non-ambulatory, 1 may be bedridden (to only be located in bedroom #3) and 4 may be on hospice. For this visit, there are a total of 6 residents in care, of which 1 is on hospice. On the first floor, there are a total of 4 resident bedrooms, of which 2 are private resident rooms, and 2 are shared resident rooms. LPA toured each bedroom in the facility and observed that bedrooms were provided with furniture in good repair, clean linens, adequate storage space, and kept free of tripping hazards. Smoke and carbon monoxide detector and auditory exit alarms were tested and operational. On the first floor, there are a total of 2 restrooms designated for resident use. Restrooms were observed to be in good repair, toilets were operational, and grab bars and non-skid floor mats were provided. On the second floor, there are 2 bedrooms and 1 bathroom, of which is only designated for staff use. LPA observed that there are no residents or resident belongings residing on the second floor. Water temperature in restrooms were measured to be at 114.9 degrees Fahrenheit. Facility met the minimum two-day perishable and seven-day non-perishable food supplies. Sharp items and knives were locked and inaccessible to residents in care. Fire extinguisher was charged, mounted and located in the kitchen. Fire extinguishers were dated and tagged for the date of 2025. LPA observed the emergency disaster and evacuation plan, which is posted in the hallway. Facility had back-up emergency food and water supply, located in the garage. LPA also observed that the garage is used as a lounge, of which is only designated for staff use. LPA observed that First Aid Kit had all the required components. Medications and toxins were also observed to be locked and inaccessible to residents in care. For the exterior portion, LPA observed patio furniture under shading, and the grounds were free of any hazards. There are 2 gates in the backyard, which were self-closing and self-latching. No bodies of water were observed. For today's visit no deficiencies were issued per Title 22 Division 6 of the California Code of Regulations. No citations were issued. An exit interview was conducted with AD Sansano. A copy of this report was provided and explained.the state’s words, verbatim · CDSS document, Sep 9, 2025

Type of visit: Required - 1 Year

Licensing Program Analysts (LPAs) Kevin Saborit-Guasch and William Vanegas made an unannounced visit for the purpose of conducting a Required/Annual Inspection. LPA was greeted and granted entry by Individual Benidict Estrella. LPA met with Administrator (AD) Cherryl Sansano and explained the purpose of the inspection. LPA reviewed list of Guardian roster for facility and all staff members present were listed and background cleared. During the inspection, LPA and AD conducted a tour of the inside and outside of the facility, common areas, resident rooms, kitchen, garage and observed the following: This is a two-story home with the upstairs area only used by live in staff and is inaccessible to residents. The home has four resident bedrooms, two shared and two private with two staff bedrooms located on the second level. The home has two bathrooms, one shared and one within a shared room. The home has an attached two-car garage. All resident bedrooms had the required furnishings. LPA observed all resident beds had linens and blankets. LPA observed all windows were screened. The backyard has a shaded sitting area. LPA observed residents watching television in the living room and resting in their respective bedrooms. Bathrooms were observed to be free of debris and mildew, faucets and toilets were operational. Water temperature tested at 115.0 degrees Fahrenheit. LPA observed the facility has a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulations. Smoke detectors and carbon monoxide detectors tested operational. Fire extinguisher was observed to be fully charged with up-to-date maintenance. Gas stove, microwave, washer, and dryer appear to be operable. Toxic chemicals, cleaning solutions, and disinfectants were observed to be inaccessible to residents in the bathroom and laundry room. Medication cabinet was observed to be locked; however, medication is being pre-poured into a plastic weekly medication organizer and in cups for each resident; a Deficiency was cited on this date on the attached form LIC809-D CONTINUED ON FORM LIC809-C CONTINUED FROM FORM LIC809 LPAs reviewed five resident files and three staff files. One out of the three staff files was observed not consisting of required staff documents such as TB test, Personnel record, CPR training, and 20 hours of required training. LPAs provided a Technical Advisory Note for the staff record not being present in the facility at the time of the visit. AD advised that she has the staff members files, but at another facility. Three of three resident files were complete and consisted of all required documentation for residents residing in the facility. LPAs interviewed one resident and one staff member. Based on the observations made during today’s inspection, two type B deficiencies are being cited per Title 22 Division 6 of the California Code of Regulations as well as two Technical Violation and three Technical Advisory Notes. An exit interview was conducted, and a copy of this report and appeal rights was left at the facility.the state’s words, verbatim · CDSS document, Sep 19, 2024

The state marks this report as 8 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

Allegation investigated: Facility failed to issue a refund

Licensing Program Analyst (LPA) Celine De Perio conducted an unannounced 10-day visit to the facility for the complaint received on 11/06/2023, and to deliver the findings. LPA De Perio explained the purpose of today's visit, was greeted, and granted entry by staff on duty, and met with facility administrator (AD) Cherryl Sansano. During the investigation, LPA De Perio toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed. It was alleged that facility failed to issue a refund. On November 1, 2023, AD sent a refunded check with the amount of $1,693.55, after the resident (R1) passed away on October 13, 2023. It was revealed in the interviews conducted with staff that from October 13, 2023, to October 17, 2023, the hospice bed in R1’s room was still present, and that hospice had picked it up on October 17, 2023. Unsubstantiated LPA contacted Valley Oaks hospice agency, who stated that an agreement was made between R1’s family and hospice, that hospice would reimburse R1’s family for the dates of October 16, 2023 and October 17, 2023 due to not picking up the hospital bed, hoyer lift, oxygen and side table which was provided by hospice, from October 13, 2023 to October 17, 2023. It was verified by hospice that a reimbursement check for the amount of $350.00 was mailed to R1’s family on November 14, 2023. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with AD Sansano. A copy of this report was explained and provided.the state’s words, verbatim · CDSS document, Nov 15, 2023 · control 22-AS-20231106105621

Allegation investigated: Facility failed to safeguard resident's belonging

Licensing Program Analyst (LPA) Celine De Perio conducted an unannounced visit to the facility to deliver the findings for the complaint received on 10/17/23. LPA De Perio explained the purpose of today's visit, was greeted, and granted entry by staff on duty. For this visit, LPA met with facility administrator (AD) Cherryl Sansano. It was alleged that facility failed to safeguard resident's belongings. LPA De Perio conducted a total of 5 interviews that consisted of staff and residents, and all 5 interviews did not corroborate with the allegation. The 3 resident interviews confirmed that there were no safety concerns regarding safeguarding belongings. LPA De Perio conducted an interview with the assigned sheriff from the Orange County Sheriff's Office who was assigned to investigate the case after the facility reported that the resident’s belongings were missing, to which the sheriff stated that the investigation findings were inconclusive due to the contradicting evidence that was provided by the reporting party and the facility. Unsubstantiated Per document review, LPA observed that the facility completes a checklist per resident of the belongings each resident has prior to moving into the facility. LPA conducted an audit review of resident 1 through resident 4 (R1, R2, R3, and R4’s) checklist and toured all four rooms. LPA observed that the noted items for R1, R2, R3, and R4 were observed to be in the resident’s possessions. Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with AD Sansano A copy of this report was provided and explained.the state’s words, verbatim · CDSS document, Nov 2, 2023 · control 22-AS-20231017090538