Spring Lake Village

Licensing Program Analyst Leibert arrived unannounced for the purpose of investigating this complaint. LPA met with the Administrator and privately with the residents of the apartment which is the subject of this complaint. The following determinations are made: An anonymous Complainant has alleged that staff have not ensured that facility is free from mold; Resident (R1) first noticed possible mold in apartment, located in the independent section of the facility, and notified management on 1/26/2025; Management responded on 1/27 with a maintenance team and remediation group assessed the situation and determined there was mold in the bathroom and laundry room of the apartment; repairs were began immediately; R1 states that the facility management responded to R1's report quickly and that there has been ongoing repairs made to the areas where mold was found; R1 has stated satisfaction with the facility's response and indicates the response was timely. Based upon observations and statemeRead the full finding— CDSS inspection report, February 7, 2025 · control 21-AS-20250130111931

At approximately 8:20AM, Licensing Program Analyst (LPA) Felias arrived unannounced to continue a Complaint Investigation regarding the above allegation and met with Executive Director, Bill Keck and Health Care Administrator, Dan Skillman. During the course of the investigation, the Department requested and reviewed documents, and made observations. There is an allegation that “Staff refused to administer medication to resident.” Complainant alleges that facility did not provide medication to Resident 1 (R1) on 12/17/2023, 12/18/2023, 12/19/2023, 12/20/2023, 12/21/2023, and 12/22/2023. Complainant alleged that Morphine was not provided to R1 on the following dates, 12/20/2023, 12/21/2023, and 12/22/2023 when R1’s private caregivers requested it, and that facility did not provide Lorazepam (Ativan) to R1. Complainant stated that R1’s private caregivers had documentation on when medication was requested and when medication was refused to be given. Attempts to obtain private caregiver coRead the full finding— CDSS inspection report, May 10, 2024 · control 21-AS-20231222163620

Christina Hadley investigated the allegations into possible violations of contuning care statutes. During the course of the investiation it was determined that the facility experienced a glitch in their electronic billing system. This matter has since been addressed and affected residents have either been credited for overcharges, or billed additionally for charges that should have been billed but had not. Although this glitch caused an inconvenience to some residents, there is no proof that this incident was done with ill intent or malice. As of this date, the Executive Director attests to the fact that the system is working properly and that the community has had no new complaints/concerns from residents about being billed multiple times for services. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that alleged abuse occurred. UnsubstantiatedRead the full finding— CDSS inspection report, May 10, 2024 · control 21-AS-20240202174028

Christina Hadley investigated the allegations into possible violations of contuning care statutes. During the course of the investiation it was determined that the facility experienced a glitch in their electronic billing system. This matter has since been addressed and affected residents have either been credited for overcharges, or billed additionally for charges that should have been billed but had not. Although this glitch caused an inconvenience to some residents, there is no proof that this incident was done with ill intent or malice. As of this date, the Executive Director attests to the fact that the system is working properly and that the community has had no new complaints/concerns from residents about being billed multiple times for services. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that alleged abuse occurred. UnsubstantiatedRead the full finding— CDSS inspection report, April 26, 2024 · control 21-AS-20240202174028

Licensing Program Analyst (LPA) Erik Gonzalez Campos arrived unnanounced to open a complaint investigation regarding the above allegation. LPA met with Skilled Nursing Administrator, Dan Skillman. There is an allegation that facility is not allowing indoor visitations. Upon entering the facility LPA was screened for COVID and required to perform a rapid test before being granted access indoors. LPA conducted interviews and toured the facility. Per Dan Skillman current policy is to require visitors to test before entering. Unvaccinated visitors are not being allowed to visit indoors even with a negative COVID test. Facility has reported cases of COVID to Community Care Licensing since 04/29/2022. Per interview assisted living/memory care had their second round of negative testing on 6/16/2022, prior to this, this section of the facility had been under quarantine guidelines as directed by local public health (LPH). Continued on LIC 9099C UnfoundedRead the full finding— CDSS inspection report, June 24, 2022 · control 21-AS-20220621142438