Poway Gardens Senior Living - The Palms is a residential care home for the elderly (RCFE) in Poway, San Diego County, California — state license #374604645, licensed for 24 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 4 dated inspection and complaint documents on file for this home going back to 2024, the most recent dated May 31, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2024, the state has visited this home 4 times and filed 4 documents. The most recent is a facility evaluation report, dated May 31, 2026.
The state's published file for this home includes 2 documents with transcribed findings, dated August 7, 2025 to September 9, 2025. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
May 31, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 9, 2025Unsubstantiated
Allegation investigated: Licensee is not addressing mold at the facility. Licensee does not ensure that required posters are posted at facility.
Licensing Program Analyst (LPA) Correia conducted an unannounced visit to commence and conclude a complaint investigation. LPA Correia was met by Executive Director (ED) Melissa Watkins, identified herself, and explained the purpose of the visit. The Department's investigation included staff and outside source interviews, a facility record review, and a facility tour. On September 3, 2025, the Department received a complaint alleging the Licensee did not address mold at the facility and the facility is not displaying the required postings. An interview conducted with Outside Source1 (OS1) revealed there was a leak at the facility that affected the area under the kitchen sink, in the facility laundry room, and the hair salon that resulted in mold at the facility. [Continued on LIC 9099C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 9, 2025 · control 08-AS-20250909091101
Aug 7, 2025Unsubstantiated
Allegation investigated: Staff did not treat the resident with dignity.
Licensing Program Analyst (LPA) Correia conducted an unannounced visit to commence and conclude a complaint investigation. LPA Correia was met by Executive Director (ED) Melissa Watkins, identified herself, and explained the purpose of the visit. The Department's investigation included Staff and outside source interviews, and staff and resident records reviews. On August 4, 2025, the Department received a complaint that alleged facility staff did not treat Resident 1 (R1) with dignity. A review of R1’s facility records revealed they were admitted to the facility on July 8, 2025, with several diagnoses including but not limited to cognitive communication deficit, Dementia, Depression, and Anxiety. Records also revealed R1 was non-ambulatory and required transfer assistance in and out of bed, assistance with ambulating throughout the facility and dressing. [Continued on LIC 9099C] Unsubstantiatedthe state’s words, verbatim · CDSS document, Aug 7, 2025 · control 08-AS-20250807140225
Apr 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Poway Gardens Senior Living - The Palms licensed?
Yes — Poway Gardens Senior Living - The Palms is a licensed residential care home for the elderly (RCFE) in Poway (San Diego County): California license #374604645, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 24 residents. State records list 4 inspection and complaint documents since 2024; the most recent, a facility evaluation report dated May 31, 2026, appears in the inspection record on this page.
Can Poway Gardens Senior Living - The Palms care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Poway Gardens Senior Living - The Palms with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 24 NON-AMBULATORY, OF WHICH 4 MAY BE BEDRIDDEN. APPROVED FOR DELAYED EGRESS. WAIVER/GRANTED FOR HOSPICE CARE FOR (6). NEW MGMT. CO, POWAY GARDENS MEMORY CARE, LLC, EFFECTIVE 6-1-2026.
How much does Poway Gardens Senior Living - The Palms cost?
California's public licensing record does not include Poway Gardens Senior Living - The Palms's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Poway Gardens Senior Living - The Palms accept Medi-Cal or the Assisted Living Waiver?
Poway Gardens Senior Living - The Palms is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
13 of 24 beds occupied (54%) when the state visited on September 9, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Poway Gardens Senior Living - The Palms?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 4 state visits and 4 dated documents since 2024 for Poway Gardens Senior Living - The Palms; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 9, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 4 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(858) 674-1255Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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