Poway Gardens Senior Living - Mountain Vistas

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced Required Annual Inspection. The facility file was reviewed prior to the visit. LPA Domingo was welcomed by, identified herself to, and discussed the purpose of the visit with Executive Director (ED) Melissa Watkins. According to the facility’s license, the facility serves thirty two (32) elderly residents age sixty (60) and above; twenty (28) of whom may be ambulatory and four (4) bedridden residents. There are delayed egress and secured perimeters. During today’s inspection, there were a total of eleven (11) clients in care. LPA, accompanied by licensee’s staff, toured the interior and exterior of the facility, and inspected each room. The facility was clean, sanitary, and in good repair. Pathways were free of obstruction and slip hazards. Client bedrooms contained the required furnishings. Doors, windows and screens, toilets, and showers were in working order. Extra linens and hygiene supplies were present, as well as Personal Protective Equipment. The facility had sufficient space and equipment to facilitate dining, laundry, visitation, meetings, and client activities. Call box was available in each resident unit and were tested for functionality. Resident's room temperatures were within a comfortable range. The facility’s ambient internal temperature was 76 F. Hot water temperature at taps accessible to clients were all compliant: Kitchen sink was 112 F, Bathroom #1 sink was 112 F. Refrigerator temperature was 35 F and freezer temperature was 0 F. There was at least 2 days of perishable food, and at least 7 days non-perishable food present, all safely stored. Cooking/dining equipment and utensils were present. There were no sharp objects, toxic chemicals/poisons, fireplaces, or open-faced heaters accessible to clients. Medications were labeled, as required, and stored in locked areas. [CONTINUED ON LIC 809C] [CONTINUED FROM LIC 809] No pools or bodies of water were observed on the premises. Per the licensee's staff, no firearms or ammunition are kept at the facility. Smoke alarms, carbon monoxide detectors, emergency lighting, and facility telephone were all working. Fire extinguisher(s) were serviced within the last 12 months. First aid kit(s) were complete and readily accessible. Required licensing postings were observed in visible areas of the facility. LPAs interviewed multiple staff and clients. LPA reviewed multiple staff and client records/files. The interviews did not raise any significant licensing concerns. LPA observed that residents were being treated with dignity by staff, and there were sufficient staff on duty to meet resident’s needs. The reviewed files contained required documents. Confidential records were stored in locked areas. No deficiencies were observed or cited during today's annual inspection. An exit interview was conducted with ED Melissa Watkins, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided during the visit.the state’s words, verbatim · CDSS document, May 30, 2026

Allegation investigated: Staff unlawfully evicted a resident.

Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to conclude a complaint investigation. Upon arrival, LPA was greeted by Executive Director (ED) Melissa Watkins, identified herself, and explained the purpose of the visit. The Department’s investigation included staff interviews, a review of facility and resident records, and a review of the facility file. On November 4, 2025, the Department received a complaint alleging an unlawful eviction of Resident 1 (R1) due to non-payment. On June 25, 2025, the ED issued a 30-day eviction notice to R1, their Power of Attorney (POA), the Long-Term Care Ombudsman (LTCO), and Community Care Licensing (CCL). A review of facility records showed R1’s last payment was received on November 8, 2023. Unfounded The ED reported that multiple attempts were made over the past two years to contact the POA, who resides out of state, with no success. Facility records show several reports of suspected elder financial abuse and abandonment by the POA were submitted to appropriate agencies. The ED also notified relevant outside agencies of the eviction. Due to R1’s cognitive condition, staff and outside sources confirmed R1 is unable to make informed decisions regarding their care or housing. The facility has been unable to locate current contact information for R1’s POA or family. On September 25, 2025, the ED pursued legal action and filed a Notice to Quit. On November 7, 2025, the Sheriff’s Department issued a notice to vacate, and further attempts were made to notify the POA. Based on interviews and record reviews, the facility followed proper procedures in accordance with California Code of Regulations (CCR), Title 22, Division 6, Chapter 8, and continued to provide care and supervision to R1. Therefore, the allegation is unfounded. An exit interview was conducted, and a copy of this report and the Licensee Appeal Rights (LIC 9058) was provided to ED Watkins. Her signature on this report acknowledges receipt of both documents.the state’s words, verbatim · CDSS document, Nov 13, 2025 · control 08-AS-20251104102056

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Debbie Correia conducted a Pre-licensing and Component III visit to observe the physical plant for compliance per Title 22, Division 6 of the CA Code of Regulations and Health & Safety codes. LPA Correia was met by Executive Director (ED) Donelle Williams, identified herself, and was granted entry into the facility. LPA Correia conducted a resident and staff facility records reviews and accompanied by ED Williams, a tour of the interior and exterior of the facility's physical plant. LPA Correia observed resident accommodations including required furnishings and linens. The resident bathrooms were equipped with non-skid flooring and grab bars, the water temperature read with in regulation, at approximately 105 F in bathroom faucets, a secure location for administrative records was observed; as well as a locked rooms for medication and toxins. All sharps are kept in a locked cabinet. A first aid kit and manual were present. LPA observed an adequate amount of Personal Protective Equipment (PPE) gear. Fire extinguishers are affixed with current tags. Facility staff conducted their last disaster drill on February 26, 2024; smoke and carbon monoxide detectors are present and operable; facility posting requirements were present in a common area and the facility administrators certification is current until June 22, 2024. Staff and resident records were complete. LPA observed 7 days of non-perishable and 2 days of perishable food. The facility employs a Resident Activities Director. The ED provided a copy of the monthly calendar with scheduled activities, the facility also employs a dietician and provided copy of the monthly menu. LPA observed shaded outdoor areas, and a large common room for resident activities. Per ED Williams there are no firearms or weapons on the premises. Fire clearance has been received and approved. The facility is ready for licensure once reviewed and approved by the program manager. An exit interview was conducted with ED Williams, and a copy of this report and Licensee Appeal Rights (LIC 9058) were given for facility records.the state’s words, verbatim · CDSS document, Mar 8, 2024