Large community · Licensed for 185 · Victorville
Sterling Inn
17738 Francesca Road, Victorville, CA 92392Licensed since 2007
Overview
No openings reported
- Approved by the state: Wheelchair · HospiceState licensing record · October 26, 2026
- Languages spoken: Spanish and EnglishReported on A Place for Mom · September 9, 2026
- Ways to pay: Private payReported on Caring.com · September 9, 2026
Ask this home
Free for families. A home gets your number only if you say yes.
Care and support
- Wheelchairup to 185 residents
- Hospiceup to 15 residents
Not on file: dementia and bedridden approvals.
Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
185 NON-AMBULATORY RESIDENTS AND HOSPICE WAIVER FOR 15.
935 - ELDERLY
CDSS record, verbatim · October 26, 2026
Care services
These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.
Assisted living
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Help with bathing or showering
Reported on Caring.com · seen September 9, 2026.
Assistance with transfers
Reported on Caring.com · seen September 9, 2026.
Medication management
Reported on A Place for Mom · seen September 9, 2026.
Diabetic / carbohydrate-controlled diet
Reported on Caring.com · seen September 9, 2026.
Incontinence care
Reported on A Place for Mom · seen September 9, 2026.
Independent living
Reported on A Place for Mom · seen September 9, 2026.
Help with dressing and grooming
Reported on Caring.com · seen September 9, 2026.
Diabetes care
Reported on A Place for Mom · seen September 9, 2026.
Toileting assistance
Reported on Caring.com · seen September 9, 2026.
Respite / short-term stays
Reported on A Place for Mom · seen September 9, 2026.
Staff escort to meals, activities and the bathroom
Reported on Caring.com · seen September 9, 2026.
Mechanical lift (Hoyer / sit-to-stand) availableReported no
Reported on Caring.com · seen September 9, 2026.
Works with hospice
Reported on Caring.com · seen September 9, 2026.
Help with oral and denture care
Reported on Caring.com · seen September 9, 2026.
Staff walk with residents / ambulation support
Reported on Caring.com · seen September 9, 2026.
Activities of daily living the home lists help withPersonal care · Mealtime Reminders
Personal care — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Mealtime Reminders — reported on Caring.com · seen September 9, 2026.
Building is wheelchair accessible
Reported on A Place for Mom · seen September 9, 2026.
Hands-on help or cueingDiscreet support is always nearby for those needing help with activities of daily living
Reported on koelschseniorcommunities.com · seen October 27, 2026.
24-hour supervision claimed
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Staff background checksEvery licensed home in California must do this.
Reported on Caring.com · seen September 9, 2026.
Training topics namedSafetyDuring associate meetings.
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Security system
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
As needs change
Two-person transfers or a lift
Accepts residents needing a two-person transfer — reported yes
Caring.com · September 9, 2026
Staying through hospice
Hospice waiver on file · covers up to 15 — care may continue at the end of life
State licensing record · October 26, 2026
We’ll ask for you. Not on file for Sterling Inn: who is awake overnight, help with medicines and care if memory loss develops. When we check availability, we ask about these too.
Check availabilityWhat it costs here
This home’s starting rate
$2,500a month to start
Listed by the home on A Place for Mom · September 9, 2026
Costs & moving in
Payment methodsCredit card · Check
Reported on Caring.com · seen September 9, 2026.
Private pay
Reported on Caring.com · seen September 9, 2026.
VA benefits
Reported on Caring.com · seen September 9, 2026.
Monthly cost breakdownWith a studio and basic help · room, care and fees$2,500likely a month
Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.
Starting monthly rate$2,500this home
The home lists this starting rate on A Place for Mom, seen September 9, 2026.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,500one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $2,500–$3,100
- $2,500
- First monthWith a one-time move-in fee · likely $2,500–$6,650
- $5,000
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
Rates at nearby homes24 nearby homes publish starting rates of $1,500 to $7,630
24 homes like this within 38 miles publish starting rates mostly between $3,000–$5,200.
- Whispering Winds of Apple Valley Assisted LivingApple Valley · 2.1 mi · Large community$3,850Listed on Seniorly · assisted living studio · seen September 9, 2026
- Sierra VistaVictorville · 2.5 mi · Large community$3,800Listed on A Place for Mom · seen September 9, 2026
- Villas at San BernardinoSan Bernardino · 23 mi · Large community$2,495Listed on A Place for Mom · seen September 9, 2026
- Brightwater Senior Living of Highland (DBA)Highland · 25 mi · Large community$4,675Listed on A Place for Mom · seen September 9, 2026
- Regency Palms ColtonColton · 28 mi · Large community$3,095Listed on A Place for Mom · seen September 9, 2026
- Brookdale Loma LindaLoma Linda · 29 mi · Large community$3,800Listed on Seniorly · seen September 9, 2026
- Merrill Gardens at Rancho CucamongaRancho Cucamonga · 29 mi · Large community$4,200Listed on Seniorly · seen September 9, 2026
- Summerfield of RedlandsRedlands · 30 mi · Large community$5,195Listed on its own website · memory care apartments, starting price · seen October 5, 2026. We don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
- Allara Senior LivingRancho Cucamonga · 30 mi · Large community$4,995Listed on Seniorly · seen September 9, 2026
- Cadence at Rancho CucamongaRancho Cucamonga · 30 mi · Large community$4,945Listed on Seniorly · seen September 9, 2026
- Oakmont of San Antonio HeightsUpland · 31 mi · Large community$5,395Listed on Seniorly · seen September 9, 2026
- Atria Del ReyRancho Cucamonga · 31 mi · Large community$3,495Listed on Seniorly · assisted living studio · seen September 9, 2026
- Braswells Yucaipa Leisure ManorYucaipa · 33 mi · Large community$2,450Listed on A Place for Mom · seen September 9, 2026
- Wildwood Canyon VillaYucaipa · 34 mi · Large community$5,295Listed on its own website · assisted living studio, starting at · seen October 27, 2026
- Brookdale North EuclidOntario · 35 mi · Large community$3,205Listed on Seniorly · seen September 9, 2026
- Ivy Park at ClaremontClaremont · 36 mi · Large community$4,395Listed on its own website · private studio & companion suites available floor plans · seen October 27, 2026
- Sunrise at Canyon CrestRiverside · 36 mi · Large community$5,600Listed on its own website · seen October 27, 2026
- Cottages at RiversideRiverside · 36 mi · Large community$3,700Listed on Seniorly · seen September 9, 2026
- Aqua Ridge of MontclairMontclair · 36 mi · Large community$3,800Listed on its own website · studio · seen October 5, 2026
- Montclair Royale Senior LivingMontclair · 36 mi · Large community$1,500Listed on its own website · shared room · seen October 5, 2026
- Mount San Antonio GardensPomona · 37 mi · Large community$7,630Listed on its own website · assisted living monthly care and service fees, as low as · seen October 5, 2026
- Claremont PlaceClaremont · 37 mi · Large community$5,140Listed on its own website · shared · seen October 5, 2026
- Discovery Commons RaincrossRiverside · 37 mi · Large community$3,750Listed on A Place for Mom · seen September 9, 2026
- Citrus PlaceRiverside · 38 mi · Large community$3,000Listed on Seniorly · seen September 9, 2026
How this estimate worksWhere this price comes from
The home lists this starting rate on A Place for Mom, seen September 9, 2026.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
An estimate for planning, not a quote. A home sets the price after hearing about the care needed.
Daily life
Rooms, meals, activities and house rules, in the home’s own words. Open any detail to see where it came from.
Rooms & the spaces they will use (24)Shared / companion rooms · Single story · Wifi
Shared / companion rooms
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Single storyReported no
Reported on Caring.com · seen September 9, 2026.
Wifi
Reported on A Place for Mom · seen September 9, 2026.
Private bathroom
Reported on A Place for Mom · seen September 9, 2026.
Outdoor spaceFully-contained courtyard · Garden of flowers · Sun-filled verandas · Lush garden terraces · Veranda
Fully-contained courtyard · Garden of flowers · Sun-filled verandas · Lush garden terraces — reported on koelschseniorcommunities.com · seen October 27, 2026.
Veranda — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Monitoring technologyNotifiers and sensors throughout resident living spaces detect when a resident is unsafe and alert care staff · Window sensors notify staff around the clock of changes and are tied to the call center · Window sensors notify staff around the clock of changes · Motion sensors alert staff when there is movement at any hour · Window sensor notifications connected to a call center for quick response · Motion sensors alert 24/7 staff to movement · and 1 more
Notifiers and sensors throughout resident living spaces detect when a resident is unsafe and alert care staff · Window sensors notify staff around the clock of changes and are tied to the call center — reported on koelschseniorcommunities.com · seen October 27, 2026.
Window sensors notify staff around the clock of changes · Motion sensors alert staff when there is movement at any hour — reported on koelschseniorcommunities.com · seen October 27, 2026.
Window sensor notifications connected to a call center for quick response · Motion sensors alert 24/7 staff to movement · Pull Cord — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Room typesOne Bedroom with Den · One Bedroom · Private suite with visitor seating area · Private suites have the same amenities and level of care as neighboring suites. · Shared Suite · Private Suite (Some of our more reserved ladies and gentlemen prefer a private suite.) · and 3 more
One Bedroom with Den · One Bedroom — reported on koelschseniorcommunities.com · source dated September 20, 2023.
Private suite with visitor seating area · Private suites have the same amenities and level of care as neighboring suites. · Shared Suite · Private Suite — reported on koelschseniorcommunities.com · seen October 27, 2026.
Apartments — reported on koelschseniorcommunities.com · seen October 27, 2026.
Spacious suites · Suites — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Common areasLiving room · Parlour · Club Room · Resident Service Desk · Common areas · Theater · and 14 more
Living room · Resident Service Desk — reported on koelschseniorcommunities.com · seen October 27, 2026.
Parlour · Club Room — reported on koelschseniorcommunities.com · seen October 27, 2026.
Common areas · Theater — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Computer room · Entertainment venue · TV lounge with cable/satellite · Communal kitchen · Learning facilities · Performance venue · Recreational amenities · Shared common areas · Fitness and wellness facilities · Communal dining room · Game room · Business center · Conference room · Meeting room — reported on Caring.com · seen September 9, 2026.
Rooms come furnishedReported no
Reported on Caring.com · seen September 9, 2026.
Private space for family visits
Reported on Caring.com · seen September 9, 2026.
Roll-in / accessible shower
Reported on A Place for Mom · seen September 9, 2026.
LaundryDone by staff
Reported on A Place for Mom · seen September 9, 2026.
The room opens directly onto a patio, porch or garden
Reported on A Place for Mom · seen September 9, 2026.
Visitor parking
Reported on A Place for Mom · seen September 9, 2026.
Wifi in resident rooms
Reported on Caring.com · seen September 9, 2026.
AmenitiesVeranda · Extra-wide hallways · Multiple dining experiences · Sun-filled verandas · Garden terraces · Secured curio cabinets · and 25 more
Veranda — reported on koelschseniorcommunities.com · seen October 27, 2026.
Extra-wide hallways · Multiple dining experiences · Sun-filled verandas · Garden terraces · Secured curio cabinets · Shadow boxes outside suites · Community garden beds · Vegetable and flower gardening — reported on koelschseniorcommunities.com · seen October 27, 2026.
Fitness center — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Special Dining Programs · Fireplaces · Garden View · Covered Parking · Piano or Organ · Billiards Lounge · Arts and Crafts Center · Ballroom · Game Room · Beautician — reported on A Place for Mom · seen September 9, 2026.
Mailboxes · Beverages provided · Copying services · Fax services · Closet Space In Unit · Individual climate controls in unit · Premium Amenities In Unit · Premium Finishes In Unit · Telephone hookup in unit · Convenient location · Scenic views — reported on Caring.com · seen September 9, 2026.
Air conditioning in the room
Reported on A Place for Mom · seen September 9, 2026.
Housekeeping
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Call system typePull cord
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Salon or barber
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Cable or satellite TV
Reported on A Place for Mom · seen September 9, 2026.
Kitchenette in the unit
Reported on A Place for Mom · seen September 9, 2026.
Bath tubs
Reported on A Place for Mom · seen September 9, 2026.
Ground-floor units
Reported on A Place for Mom · seen September 9, 2026.
Meals, preferences & familiar food (18)Dining style · Texture-modified diets · Meals are cooked in the home's own kitchen
Dining styleRestaurant style
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Texture-modified dietsPureed
Reported on A Place for Mom · seen September 9, 2026.
Meals are cooked in the home's own kitchen
Reported on Caring.com · seen September 9, 2026.
Vegetarian or vegan optionsVegetarian · Vegan
Reported on A Place for Mom · seen September 9, 2026.
Meals provided per day3
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Cultural cuisine regularly servedInternational
Reported on A Place for Mom · seen September 9, 2026.
Snacks available
Reported on Caring.com · seen September 9, 2026.
Residents choose between options at each meal
Reported on Caring.com · seen September 9, 2026.
Residents have input into the menu
Reported on Caring.com · seen September 9, 2026.
Dishes the home names, on a published menu or in its own description of its foodMade-from-scratch meals
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Meal timesBreakfast · Lunch · Dinner · Balanced breakfast · Light lunch · Hearty dinner · and 1 more
Breakfast · Lunch · Dinner · Balanced breakfast · Light lunch · Hearty dinner — reported on koelschseniorcommunities.com · seen October 27, 2026.
Flexible dining times — reported on Caring.com · seen September 9, 2026.
Meals served in the room
Reported on A Place for Mom · seen September 9, 2026.
Family may eat with the resident
Reported on A Place for Mom · seen September 9, 2026.
Meals provided
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Professional chef
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Places to eat on siteVeranda · Rose · Ivy · The Rose · The Ivy · Monticello restaurant · and 2 more
Veranda — reported on koelschseniorcommunities.com · seen October 27, 2026.
Rose · Ivy · The Rose · The Ivy — reported on koelschseniorcommunities.com · seen October 27, 2026.
Monticello restaurant · Intimate private dining · The Monticello restaurant — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Residents can cook in their own unit
Reported on A Place for Mom · seen September 9, 2026.
Dining atmosphereWorld-class dining curated by a Royal Chef
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Activities & the rhythm of a day (9)The shape of an ordinary day, as the home describes it · Activity types offered · Exercise or fitness program
The shape of an ordinary day, as the home describes itDaily activities aim to help residents experience joy and connection and live with purpose.
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Activity types offeredVisits to rescued cats and dogs at Hesperia Animal Shelter · Lunch at Richie's Real American Diner · Shopping at Goodwill · Social activities · Visit Goodwill · Hands-on gardening · and 37 more
Visits to rescued cats and dogs at Hesperia Animal Shelter · Lunch at Richie's Real American Diner · Shopping at Goodwill · Social activities · Visit Goodwill · Social engagements · Excursions · Playing bridge · Socializing with friends · Watching movies · Playing bridge in the parlour · Sharing a drink with a friend around the coffee table in the Club Room · Taking in a movie while enjoying buttery-popcorn with a Coke — reported on koelschseniorcommunities.com · seen October 27, 2026.
Hands-on gardening · Planting flowers in community garden beds · Historical Surprises® · Vegetable and flower gardening · Quiet meditation — reported on koelschseniorcommunities.com · seen October 27, 2026.
Connecting with nature · Personalized creative expression · Personalized creative expression and experience · Personalized musical experiences — reported on koelschseniorcommunities.com · source dated August 28, 2026.
Lifelong learning forum · Trips to see a show — reported on koelschseniorcommunities.com · source dated June 7, 2024.
Health & wellness activities/programs · Health & wellness education · Life enrichment activities/programs · Arts and crafts · Music activities · Tabletop & Other Games/Programs · Culinary Activities/Programs · Cultural activities/programs · Educational Activities/Programs · Entertainment activities/programs · Horticultural Activities · Literary Activities/Programs · Organized activities/programs · Recreational activities/programs · Resident volunteer opportunities · Seasonal, holiday, and themed events · Social Activities/Events · Sports & lawn games · Performing arts activities/programs — reported on Caring.com · seen September 9, 2026.
Exercise or fitness programRegular workout time with a personal trainer · Schedule a regular workout time with a personal trainer
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Trips outside the home
Reported on Caring.com · seen September 9, 2026.
How often outings happenWeeklyMight have lunch on a Monday; Goodwill every other Thursday
Reported on koelschseniorcommunities.com · seen October 27, 2026.
Religious services at the home
Reported on A Place for Mom · seen September 9, 2026.
Religious services off site
Reported on A Place for Mom · seen September 9, 2026.
Intergenerational programs
Reported on A Place for Mom · seen September 9, 2026.
Activities coordinator on staff
Reported on Caring.com · seen September 9, 2026.
Faith, culture & language (2)Clergy or chaplain visits · Languages spoken by caregivers
Clergy or chaplain visits
Reported on A Place for Mom · seen September 9, 2026.
Languages spoken by caregiversSpanish · English
Reported on A Place for Mom · seen September 9, 2026.
Pets, routines & independence (7)Pet types allowed · Overnight guests · Family may bring a pet to visit
Pet types allowedPets · Dogs · Cats
Pets — reported on koelschseniorcommunities.com · seen October 27, 2026.
Dogs · Cats — reported on A Place for Mom · seen September 9, 2026.
Overnight guests
Reported on Caring.com · seen September 9, 2026.
Family may bring a pet to visit
Reported on Caring.com · seen September 9, 2026.
Visiting hoursFlexible Visitation Hours
Reported on Caring.com · seen September 9, 2026.
Pet types the home excludesLarge dogs
Reported on Caring.com · seen September 9, 2026.
Pet weight limit
Reported on A Place for Mom · seen September 9, 2026.
Pet restrictions
Reported on Caring.com · seen September 9, 2026.
Visiting & staying involved (9)Support services for families · Wheelchair-accessible vehicle · Contact form
Support services for families
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Wheelchair-accessible vehicle
Reported on Caring.com · seen September 9, 2026.
- Open on the website
Contact form
Reported on koelschseniorcommunities.com · seen October 27, 2026.
SettingResidential neighborhood
Reported on koelschseniorcommunities.com · seen October 27, 2026.
- Open on the website
URL of floor plans
Reported on koelschseniorcommunities.com · source dated September 20, 2023.
Transport for shopping and errands
Reported on A Place for Mom · seen September 9, 2026.
Public transit access claimed
Reported on A Place for Mom · seen September 9, 2026.
Transport for group outings
Reported on Caring.com · seen September 9, 2026.
Transportation
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
About the home (1)Management company
Management companyKoelsch Senior Living
Reported on koelschseniorcommunities.com · source dated June 7, 2024.
Where it is
17738 Francesca Road, Victorville, CA 92392Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.
Opening the neighborhood map…
- Desert Valley HospitalHospital · General acute care, on the state’s list1.2 mi
Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).
Open directionsThe state record
California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.
CDSS public record, read October 26, 2026 · License #366413246 · See the state’s own record
The last 36 months — 3 of 6 documents
20251 state visit · 1 document
Dec 11, 2025Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Michelle Echeverria made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with Administrator, Donald Barber and was granted entry to the facility. The facility is a Residential Care Facility for Elderly (RCFE) licensed capacity for (185) current census (117). The facility has (166) apartment bedrooms with bathrooms included, reception area, library room, beauty/barber room, billiard room, (4) laundry rooms, offices, card room, media room, regency room, craft room, bistro room, lounge, exercise room, club room, garden room and a handicap bathroom. LPA was accompanied by the Administrator to conduct a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature of 69, 76, 71 and 71 degrees Fahrenheit. Water temperature measured at 120, 112, 119 and 116 degrees Fahrenheit. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating fire extinguishers, smoke detectors, signal alarms and carbon monoxide alarms. Posters such as personal rights, CCL complaint poster, CCL license, ombudsman, and facility sketch were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for residents/staff files. Medications were kept in Med-Room inaccessible to residents. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: LPA observed 2 days of perishables and 7 days non-perishables food, pantry stocked and up to date. Facility has a variety of food available. Dishes, cups, and utensils were stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed resident files for admission agreements, physician reports, and needs and services plans. LPA observed that two resident files did not have proof of a TB test and results. Deficiency issued. LPA observed that one admission agreement was printed double side. Technical violation issued. LPA also reviewed staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screenings. LPA reviewed the infection control plan, liability insurance, disaster drills and emergency disaster plan. LPA observed that the facility were not conducting different type of disasters quarterly for each shift. Technical violation issued. One deficiency and two technical violations were cited during this visit. An exit interview was conducted, and this report LIC809, LIC809C, LIC809D, LIC9102TV and appeal rights were discussed and provided to Administrator, Donald Barber.the state’s words, verbatim · CDSS document, Dec 11, 2025
The state marks this report as 6 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.
20241 state visit · 1 document
Nov 15, 2024Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Michelle Echeverria made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with Administrator, Donald Barber and was granted entry to the facility. The facility is a Residential Care Facility for Elderly (RCFE) licensed capacity for (185) current census (131). The facility has (166) apartment bedrooms with bathrooms included, reception area, library room, beauty/barber room, billiard room, (4) laundry rooms, offices, card room, media room, regency room, craft room, bistro room, lounge, exercise room, club room, garden room and a handicap bathroom. LPA was accompanied by the Administrator to conduct a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature 73, 74 and 73 degrees fahrenheit. Water temperature measured at 118, 112.8, 120, 116.1 and 115.7 degrees fahrenheit. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating fire extinguishers, smoke detectors, signal alarms and carbon monoxide alarms. Posters such as personal rights, CCL complaint poster, CCL license, ombudsman, and facility sketch were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for residents/staff files. Medications were kept in Med-Room inaccessible to residents. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: LPA observed 2 days of perishables and 7 days non-perishables food, pantry stocked and up to date. Facility has a variety of food available. Dishes, cups, and utensils were stored properly. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. Record Review: LPA reviewed resident files for admission agreements, physician reports, and needs and services plans. LPA also reviewed staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screenings. LPA audited medication and observed that medication did not match medication records. LPA observed that the facility did not have the physical supply of PRN according to the resident's medical record. Deficiency issued. LPA reviewed the infection control plan, liability insurance, disaster drills and emergency disaster plan. One deficiency was cited during this visit. An exit interview was conducted, and this report LIC809, LIC809C, LIC809D and appeal rights were discussed and provided to Administrator, Donald Barber.the state’s words, verbatim · CDSS document, Nov 15, 2024
20231 state visit · 1 document
Dec 19, 2023Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Michelle Echeverria made an unannounced visit to the facility. The purpose of the visit was to conduct a required comprehensive annual inspection. LPA met with Administrator, Donald Barber and was granted entry to the facility. The facility is a Residential Care Facility for Elderly (RCFE) licensed capacity for (135) current census (129). The facility has (166) apartment bedrooms with bathrooms included, reception area, library room, beauty/barber room, billiard room, (4) laundry rooms, offices, card room, media room, regency room, craft room, bistro room, lounge, exercise room, club room, garden room and a handicap shower. LPA was accompanied by the Administrator to conduct a general overall inspection, which included, but was not limited to the following: Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature 72, 76, 70, 73, 68, 72 and 70 degrees fahrenheit. Water temperature measured at 111.9, 111.1, 110.2, 118.9 and 105 degrees fahrenheit. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, and sufficient lighting; bathrooms were clean, and appliances were operating appropriately. LPA observed sufficient furniture and lighting throughout the facility. The facility is equipped with operating fire extinguishers, smoke detectors, signal alarms and carbon monoxide alarms. Posters such as personal rights, CCL complaint poster, CCL license, ombudsman, and facility sketch were posted in a common area. Cleaning supplies, toxins, sharps, and other dangerous items were kept inaccessible to residents in care. There was a designated storage space for residents/staff files. Medications were kept in Med-Room inaccessible to residents. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed (7) residents files for admission agreements, physician reports, and needs and services plans. LPA also reviewed (5) staff files for First Aid/CPR certification, criminal record clearance, trainings, and health screenings. Medications were not audited due to time management. No deficiencies were cited during this visit. An exit interview was conducted, and this report LIC809 and LIC809C were discussed and provided to Administrator, Donald Barber.the state’s words, verbatim · CDSS document, Dec 19, 2023
Earlier years2021 to 2023 · 3 documents
20231 state visit · 1 document
Jan 3, 2023Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
Licensing Program Analyst (LPA) Amber Coleman made an unannounced visit to the facility. The purpose of the visit was to conduct a required annual inspection, with an emphasis on infection control due to the COVID-19 pandemic. LPA identified self to Staff #1 (S1) and discussed the purpose of the visit. Prior to entry, facility S1 ensured that LPA was masked and had temperature taken by kiosk at the front. LPA observed the Kiosk taking photos, temperature and required all visitors to sign in via QR code. LPA was later greeted by Administrator Donald Barber on the first floor, who also provided LPA with walk through facility and a quiet place to work Administrator reports 1 case for COVID at this time. During the inspection, LPA interviewed Administrator pertaining to the facility's infection control measures and other health and safety concerns. LPA observed necessary signs posted throughout facility, including signs related to COVID-19, which were in accordance with the Department's guidelines. Administrator reports that the facility is equipped with sufficient PPE, hand hygiene supplies, and sufficient cleaning/disinfecting provisions. The facility has a designated infection control lead person which is their Client Services Director and has been tasked with tracking all COVID-19 cases and/or suspected cases, ensuring PPE supplies are maintained, cleaning and disinfection provisions are in adequate quantities, and that staff are trained in the facility's infection control measures. The facility has a plan in place which follows Community Care Licensing Division guidelines for COVID-19 testing, isolation of residents, and properly caring for residents with COVID-19 positive results and/or exposures. The facility also has a plan in place to monitor residents regularly for any changes in condition and to subsequently notify the resident's physician and emergency personnel in the event the resident presents any COVID-19 symptoms. All staff and resident restrooms were observed to contain adequate hand soap and paper supplies. Fire Drills are conducted on a monthly basis. Last drill conducted 11/30/2022 at 10am and 3:20pm. Inspection Tool was utilized, Mitigation plan was reviewed. Facility was further inspected, and no deficiencies were notedthe state’s words, verbatim · CDSS document, Jan 3, 2023
20221 state visit · 1 document
Dec 28, 2022Complaint investigation reportUnsubstantiated
Allegation investigated: Facility staff did not ensure that call system was working properly. Facility staff did not inform resident's authorized person about resident's injury.
Licensing Program Analyst (LPA) Ryan Gardner conducted an unannounced visit to the facility for the purpose of initiating an investigation and delivering findings for the above complaint allegations. LPA met with Administrator Donald Barber and explained the reason for the visit. During today’s visit, LPA toured the facility, reviewed, and requested facility documents, interviewed staff members, and interviewed residents. For allegation, Facility staff did not ensure that call system was working properly: During interviews conducted with staff and residents, LPA found that the facility has a working call system. LPA was shown a demonstration in the resident’s bedrooms of how the call system works and how the staff responds and clears the call system. Unsubstantiated For allegation, Facility staff did not inform resident's authorized person about resident's injury: During document review, LPA found that resident R1 is self responsible, signs all their own financial and medical documents, and does not have a power of attorney document with the facility. The resident has family listed on an emergency call list and the facility will call to give the family updates on injuries unless the resident requests that a call isn’t made. R1 had a recent injury on 11/30/2022, on this day the facility contacted the family to inform them of the injury. Based on the information found during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Donald Barber, along with a copy of the appeal rights.the state’s words, verbatim · CDSS document, Dec 28, 2022 · control 56-AS-20221222110459
20211 state visit · 1 document
Oct 13, 2021Complaint investigation reportUnfounded
Allegation investigated: Facility is not following COVID protocols.
This unannounced visit conducted by Amy Goldenberg, Licensing Program Analyst (LPA), is being conducted to initiate the 10 day visit to investigate the above mentioned complaint allegation. During this visit LPA interviewed staff from maintenence, housekeeping, caregiving, nursing and Administration. LPA toured the facility and assessed facility personal protective equipment (PPE) supply, dining room practices, entrance screening practices and LPA took pertinent photographs. LPA observed the following: The facility has one central entry point. All visitors are screened upon entry using a digital system called Zoho Public Survey Screening. The automated device screens temperature and requires visitors to complete a survey to receive permission to enter the facility. The facility has two cups of pens at the entry point, one for sanitized pens and one for used pens to be sanitized. There are hand washing and sanitizer stations located at the entry point and at central points throughout the faciliy. Unfounded The facility PPE supply is ample and isolation carts are readied awaiting use. The facility has posted in each restroom and hand washing station, hand washing and COVID-19 prevention guidelines. The dining room is restricted to residents only. The guidelines in place are for there to be only two residents at one table according the the Executive Director. LPA observed those tables are screened with a plexiglass divider between the residents. Each table has two chairs, one on either side of the plexiglass. The availability of hand sanitizer to the residents is visible. Social distance protocol is encouraged and community seating areas are marked with " Do not sit here " stickers. Coffee and water stations are equipt with wrapped individual use cups and stirrers. All employees and visitors are required to wear a mask while in the community and encouraged to be either vaccinated or with a negative COVID-19 test prior to entrance into the facility. LPA did not observe any resident or employee not wearing a mask. Five (5) out of five (5) employees interviewed revealed that staff have been provided with COVID-19 protocol training. The facility housekeeping reports that the practice is to hourly wipe down commonly touched surfaces and that when isolation ends they sanitize rooms with using a disinfecting spray noted as "Holt" as well as a hydrostatic sanitizing machine according to the Executive Director. Two (2) of Two (2) caregivers interviewed report that they have been trained on isolation procedures. Copies of training records have been reviewed and copies of training records have been obtained. Residents and staff are tested with a rapid test weekly on Tuesdays and Thrusdays and if a positive test is reported it is followed with additional testing to verify the positive. Three (3) of three (3) staff questioned on isolation practices noted that isolation is initiated with rapid testing positives. Based on the available information obtained during this investigation there is no discernable violation and this investigation is concluded. We have found the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with, and furnished to the facility representative.the state’s words, verbatim · CDSS document, Oct 13, 2021 · control 18-AS-20211006131303
116 of 185 beds were occupied at the December 28, 2022 state visit — a count on that day, not an opening.
License holder
Koerick Sterling Inn G.P, Victorville, LLC, licensed since 2007.
The state’s totals for this licenseSince 2007, as the state’s facility page counts them
- State visits on file
- 13
- Total complaints
- 8
- Substantiated allegations
- 5
- Type A citations
- 1
- Type B citations
- 4
These are the state’s own totals for this license since 2007, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.
Compare with homes the same size
| This home | Typical | |
|---|---|---|
| Type A citations | 1 | 0 |
| Type B citations | 4 | 1 |
| Substantiated allegations | 5 | 2 |
| Total complaints | 8 | 6 |
“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 1,354 licensed larger communities (16+ beds) in the state record. The figures compared are the state’s totals, not the documents.
What the state’s words mean
CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.
Frequently asked questions
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about Sterling Inn
Is Sterling Inn licensed?
The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
How many residents is Sterling Inn licensed for?
185 residents — a large community, per CDSS records as of October 26, 2026.
Has Sterling Inn been cited?
1 Type A and 4 Type B citations since 2007, per CDSS records as of October 26, 2026. Those records count 13 state visits over the same years.
Is Sterling Inn still open?
This license was on the CDSS roster as of November 11, 2026.
What does Sterling Inn cost?
$2,500 a month to start — listed by the home on A Place for Mom · September 9, 2026.
The home lists this starting rate on A Place for Mom, seen September 9, 2026.
Among 21 other homes of a similar licensed size across San Bernardino County that publish a starting rate, the middle half runs $3,423 to $4,958 a month, and the middle figure is $3,845 (n = 21 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
The price is made in the phone call. Nothing here is a quote, an offer or a discount.
A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.
Does Sterling Inn take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
Who holds the license?
The license is held by Koerick Sterling Inn G.P, Victorville, LLC, per CDSS records as of October 26, 2026.
Is there a hospital nearby?
Desert Valley Hospital is 1.2 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.
Can Sterling Inn keep a resident on hospice?
Hospice care is approved on this license, covering up to 15 residents, per CDSS records as of October 26, 2026.
Sterling Inn license and inspection record
- Name on the license: “STERLING INN”, per the CDSS roster as of May 25, 2025.
- License #366413246. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
- Licensed for 185 residents — a large community, per CDSS records as of October 26, 2026.
- Licensed to Koerick Sterling Inn G.P, Victorville, LLC, per CDSS records as of October 26, 2026.
- First licensed in 2007, per CDSS records as of October 26, 2026.
- 13 state inspection visits since 2007, per CDSS records as of October 26, 2026.
- 1 Type A and 4 Type B citations on file since 2007, per CDSS records as of October 26, 2026. The same records count 13 state visits in that period.
- 8 complaints and 5 substantiated allegations on file since 2007, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
- The most recent state visit on file is September 22, 2026, per CDSS records as of October 26, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Nearby
Other homes nearby
Licensed homes near this one in San Bernardino County, most information on file first. Every listed home appears on the same terms.
- Map
Starting rate
$2,800 a month to start
Listed by the home on Seniorly · September 9, 2026On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Map
Starting rate
$3,000 a month to start
Listed by the home on Seniorly · September 9, 2026On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,250 a month to start
Covelight estimate · likely $3,300–$5,400On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Starting rate
$3,400 a month to start
Listed by the home on A Place for Mom · September 9, 2026On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,450 a month to start
Covelight estimate · likely $3,650–$5,450On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,200 a month to start
Covelight estimate · likely $3,450–$5,200On the state record
- Wheelchair: on the state record
- Hospice: on the state record
- Bedridden: on the state record
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