Regency Palms Colton

We haven’t transcribed this report yet. The complete document is on the state’s site.

Allegation investigated: Resident sustained bruises due to neglect or physical abuse. Staff are being verbally abusive to resident in care.

On 8/19/2026, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to commence the complaint investigation and deliver the findings of the above allegations. LPA explained the purpose of the visit to Sales Director Lorena Munoz. The investigation consisted of records review, interviews with the reporting party, relevant parties, staff, and residents, as well as facility observation. Allegation #1 Resident sustained bruises due to neglect or physical abuse Based on all the interviews, as well as LPA observation, the evidence does not support the allegation. RP stated R1 had three small dots on R1’s wrist but could not identify the cause. LPA observed a minor scratch on R1’s wrist, not a bruise. All staff interviewed denied witnessing physical abuse, and residents denied observing abuse. Interviewed with relevant party reported that R1 has a long history of prior unsubstantiated complaints. No documentation or witness statements corroborated with physical abuse or neglect. LPA is unable to corroborate the allegation. *******continued on LIC9099C******** Unsubstantiated Allegation #2 Staff are being verbally abusive to resident(s) in care Interviews with staff and residents did not support the allegation. All staff interviewed denied witnessing or engaging in verbal abuse. Residents reported positive interactions with staff and stated no verbal abuse occurred. R1 reported that a staff used an angry or forceful tone when addressing R1’s care and movement, but no other interviews or observations corroborated verbal abuse. LPA is unable to corroborate the allegation. Based on interviews, observation, and record review, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C, were discussed and provided to Sales Director Lorena Munoz.the state’s words, verbatim · CDSS document, Aug 19, 2026 · control 56-AS-20260515102734

Type of visit: Prelicensing

On 12/15/2025 at 09:30 AM, Licensing Program Analysts (LPA) Eldin Serrano conducted an announced visit to the facility for purpose of Prelicensing evaluation. LPA met with Applicant Christine Hanna and, Administrator Lisa To. An initial application to operate a Residential Care for the Elderly facility (RCFE) was submitted to the Central Applications Bureau (CAB) on 01/06/2025 for a total capacity of one hundred fifty (150) of which one hundred thirty-four (134) can be non-ambulatory, sixteen (16) can be bedridden. Fire clearance was granted on 08/21/2025 for a total capacity of one hundred fifty (150) of which one hundred thirty-four (134) can be non-ambulatory, sixteen (16) can be bedridden. LPA Serrano observed the following: Structure: Facility is a two (2) story building with eighty (80) resident bedrooms, eighty (80) bathrooms, reception area, dining area/kitchen, game room, fitness, theater room and laundry. There is a parking lot for visitors and residents. Heating/Cooling System: Central heating and air conditioning system installed on the rooftop and all residential units have their own thermostats to monitor the temperature.. Bedrooms: Each resident bedrooms accommodate any nonambulatory residents. Bedrooms were adequately furnished with bed, chair, closet, appropriate linens, adequate lighting, nightstands, a lamp and an operable smoke detector. Carbon monoxide alarm installed in all the hallways. Bathrooms: The resident bathroom have a working toilet, wash basin, grab bars, non-slip strip and the flooring is a non slip coating and shower with an adequate supply of toilet paper and soap. LPA tested the water temperatures in the residents' bathrooms. ***CONTINUED ON LIC 809-C*** LPA Serrano verified water temperature was measured at 117.5 degrees Fahrenheit. Kitchen/Laundry: An adequate supply of dishes, glasses, utensils, pots, and pans were observed. Knives/sharp instruments were secured in the kitchen that is locked. There was adequate room for food storage. LPA observed the stove to be operational. Refrigerator/freezer were in working condition. There is sufficient storage for perishable food. There was adequate seating for meals for all clients. Laundry room with washer and dryer was in the laundry room. Laundry detergents and cleaning supplies were observed in a locked room. Linens and Hygiene Supplies: An adequate supply of linens was stored in a cabinet in the bedroom of each resident. Yards/Outside: Patio furniture for outdoor seating observed in the courtyard. Two (2) delayed egress gate on both side of the building. All outdoor pathways were free of obstructions. Emergency Phone Numbers, and Exit Plan: Facility sketch was observed posted near the main entrance and elevators. There was Let-Us-No poster, residents personal rights all over the facility. . Dementia Care Plan: LPA Serrano observed and reviewed the Dementia Care Plan during the visit. General items: Fourteen (14) fire extinguishers was charged and located all over the building. Smoke detectors and carbon monoxide detectors were tested and were observed to be in working order. Resident records and staff records will be stored in a locked cabinet in the administrator room. First Aid kit with required components, First Aid Book and locked room for medication storage was observed. ***CONTINUED ON LIC 809-C*** ***CONTINUED FROM LIC 809*** . LPA observed a facility phone and was operational as evidenced by LPA dialing the number. The phone number designated for the facility is (909) 479-2507. There is enough Emergency water supply and the required 72-hour emergency food supply for residents and staffs available at the facility. Component III was completed on this day as well. Additionally, LPA Serrano observed facility having Visitor Sign In/Sign Out Sheet and Client Sign In/Sign Out Sheet, upon entering facility. The facility was evaluated in accordance with the California Code of Regulations (CCR), Title 22, Division 6, Chapters 1 and 6 to ensure the health and safety of clients in care. Facility appears to be ready for licensure. An exit interview was conducted, and a copy of this report, LIC809 was discussed and provided to Administrator Lisa To.the state’s words, verbatim · CDSS document, Dec 15, 2025

Type of visit: Office

Facility Type: RCFE Application Type: Initial Capacity: 150 Census (if any clients in care): N/A COMP II Participants: Licensee Christine Hanna and Administrator Lisa To Interview Method: Virtual interview (MS Teams) On 11/7/2025, applicant/administrator participated in COMP II. Identification of the applicant and administrator was verified through interview questions based on photo ID and other identifying personal information. During COMP II, applicant and administrator confirmed that they have read and understand community care facility licensing laws included in the Health and Safety Codes and the California Code of Regulations Title 22. Signed LIC 809 with copy of photo ID have been obtained. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Nov 7, 2025