Hightower Residential Care

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident developed pressure injuries in care. Staff did not allow resident visitation at the facility. Staff did not allow resident phone calls at the facility.

Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced 10-day visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted, and granted entry by staff on duty. For this visit, LPA met with Facility Administrator (AD) Celfa "Norma" Aronne and House Manager (HM) Reyna Zamarripa. During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed. It was alleged that resident developed pressure injuries in care. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. Per observation, resident 1 (R1) has a small sore located on the tailbone, however it was not due to the facility care. Per documentation review and confirmation from R1’s power of attorney (POA), R1 obtained the sore prior to admission into the facility, and that facility staff are currently attendithe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 22-AS-20250811104443

Allegation investigated: Staff are not meeting resident's diapering needs Staff are not providing adequate food service to resident Staff do not ensure resident has privacy Staff are not providing activities for resident

Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced 10-day visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted, and granted entry by staff on duty. For this visit, LPA met with Facility Administrator (AD) Celfa "Norma" Aronne and House Manager (HM) Reyna Zamarripa. During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed. It was alleged that staff are not meeting resident's diapering needs. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. During the tour of the facility, LPA observed staff actively assisting residents with their diapering needs. It was also observed that the facility has adequate supply of diapering supplies and that all residents were clean. Unfoundedthe state’s words, verbatim · CDSS document, Aug 18, 2025 · control 22-AS-20250812084040

Allegation investigated: Resident is being held against their will. Facility failed to provide incontinent care. Facility failed to provide the resident water.

Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to begin the investigation into the complaint received April 28, 2025. LPA Haley was greeted by staff and explained the reason for the visit upon entry. Staff contacted the Licensee/Administrator via telephone who arrived a short time later. Regarding the allegation: Resident is being held against their will. During the investigation, 5 individuals were interviewed including Resident 1 (R1) and a family member of R1. 0 of 5 individuals interviewed were able to corroborate the allegation. Document review and interviews revealed that R1 has a stroke, fell, and sustained a head injury. According to R1, when R1 fell, the resident hit their head and sustained an injury near the temple area and the resident stated when they stood up they could not talk. R1 couldn’t make out what was coming out of their mouth. The R1 explained with speech therapy, their speech has improved to where it is today. According to a family member ofthe state’s words, verbatim · CDSS document, Apr 30, 2025 · control 22-AS-20250428165451

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Facility did not provide refund

Licensing Program Analysts (LPA) Kimberly Lyman and Sam Haddadin conducted an unannounced complaint visit to initiate an investigation into the above allegation. LPAs were greeted and granted entry into the facility and explained the reason for the visit. During the investigation, LPAs toured the facility and interviewed Administrator. Regarding the allegation that facility did not provide refund, the investigation revealed the following: Resident 1 (R1) admitted into the facility on 08/12/2024 around 6 PM. R1 passed away later that evening around 12:00 AM. Resident's belongings were removed on or about 08/13/2024. Resident's responsible party paid a pre-admission fee of $1500 and pre-payment of rent in the amount of $9000. Department regulation require a refund of 80 percent of pre-admission fee when resident leaves the facility within 30 days of admittance. Additionally, pre-paid rents are due to the resident/ family for the remaining balance once resident's items are removed from ththe state’s words, verbatim · CDSS document, Aug 28, 2024 · control 22-AS-20240821154034

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.