Sterling Senior Living is a residential care home for the elderly (RCFE) in Torrance, Los Angeles County, California — state license #198602239, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 17, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 10 times and filed 8 documents. The most recent — a complaint investigation report on June 17, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 4 documents with transcribed findings, dated December 12, 2023 to June 17, 2026. 4 of the 4 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (1). 4 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 4 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 17, 2026Substantiated
Allegation investigated: Staff are inappropriately restraining a resident resulting in injuries.
On 06/17/26, the department conducted an unannounced subsequent complaint visit to deliver an amended report. *This report serves as an amendment to clarify findings. It does not supersede the complaint investigation findings reflected on report created 05/06/26.* On 05/06/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above mentioned allegation. LPA met with House Manager, Ricky Bernal, and the purpose of the visit was explained. LPA was granted entry to the facility. The investigation consisted of the following: On 05/06/26, the department received the following documents: staff roster, resident roster, and In-Service Training Guide for caregivers (dated: 04/22/26). CONTINUED ON LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Jun 17, 2026 · control 11-AS-20260427084652
May 6, 2026Substantiated
Allegation investigated: Staff are inappropriately restraining a resident resulting in injuries.
On 05/06/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above mentioned allegation. LPA met with House Manager, Ricky Bernal, and the purpose of the visit was explained. LPA was granted entry to the facility. The investigation consisted of the following: On 05/06/26, the department received the following documents: staff roster, resident roster, and In-Service Training Guide for caregivers (dated: 04/22/26). The department reviewed resident #1’s (R1) service file and received the following documents: Admission Agreement (dated: 03/06/26), Physician’s Report (LIC 602), Preplacement Appraisal Information, Needs & Services Plan (dated: 03/09/26), Physician order (dated: 04/06/26). Continued on LIC9099 Substantiatedthe state’s words, verbatim · CDSS document, May 6, 2026 · control 11-AS-20260427084652
Nov 14, 2025Unsubstantiated
Allegation investigated: Staff member yelled at hospice worker in the presence of residents in care. Staff do not ensure that resident is administered their medication as prescribed by their physician.
On 11/14/2025, Licensing Program Analyst (LPA) Regina Cloyd conducted a subsequent visit to deliver findings on the above allegations. LPA met with Caregiver Marjorie Ravao and the purpose of the visit was explained. Investigation consisted of the following: On 10/09/2025, LPA obtained Personnel Report (dated 02/27/25), Register of Residents (04/07/25), Resident #1’s Physician's Report (07/14/25), Medication Administration Record (September and October 2025), and Needs and Services Plan. LPA interviewed Staff #1 – 3, Witness #1 – 2, and Residents #2 - #3. On 10/10/25, LPA received Hospice Record for R1. On 10/16/25, LPA interviewed Staff #1 - 2, #4, and #5. LPA left voicemails for Witness #4 -#5. On 10/24/25, Witness #3 left LPA a voicemail. On 11/03/25, LPA received ring camera videos (10/01/2025 11:45 AM – 2:30 PM). On 11/13/25, LPA interviewed Witness #6. Note: Resident #1 moved from the facility on 10/05/25. Continue to LIC9099-C. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 14, 2025 · control 11-AS-20251002144249
Nov 14, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 21, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 12, 2023Substantiated
Allegation investigated: Facility failed to maintain complete and accurate resident records.
On 12/12/23, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced complaint visit at the facility listed above. LPA met with House Manager, Ricardo “Rickey” Bernal, and explained the purpose of today’s visit. During today’s visit LPA conducted a facility inspection, interviewed Staff (S1-S2) , interviewed Residents (R1-R6), and received documents pertinent to the investigation. The following documents were received and reviewed. Resident Roster, Centrally Stored Medications, Medication Administration Record (MAR), Admission Agreement, Physicians Report, Resident Appraisal, Needs and Service Plan, Safeguard for Property/Valuables. Continued on LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Dec 12, 2023 · control 11-AS-20231211140253
Year-by-year trend
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Is Sterling Senior Living licensed?
Yes — Sterling Senior Living is a licensed residential care home for the elderly (RCFE) in Torrance (Los Angeles County): California license #198602239, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 8 inspection and complaint documents since 2022; the most recent, a complaint investigation report dated June 17, 2026, was marked “Substantiated” by the state.
Can Sterling Senior Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sterling Senior Living with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 2 AMBULATORY, 4 NON-AMBULATORY OF WHICH 2 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 2 RESIDENTS
How much does Sterling Senior Living cost?
California's public licensing record does not include Sterling Senior Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sterling Senior Living accept Medi-Cal or the Assisted Living Waiver?
Sterling Senior Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
6 of 6 beds occupied (100%) when the state visited on June 17, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sterling Senior Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 8 dated documents since 2022 for Sterling Senior Living; 4 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 17, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Sterling Senior Living?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Sterling Llc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(310) 325-2275Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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