Sterling Senior Community V

Type of visit: Required - 1 Year

On 05/09/2026 at 12:00 NOON, Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced annual inspection visit at the Sterling Senior Community V Facility. LPA Calderon was allowed entry into the facility by Administrator Alberto Narez. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for (1) ambulatory and (5) non-ambulatory residents. The facility has a hospice waiver for 2 residents. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for (1) ambulatory and (5) non-ambulatory residents. The facility has a hospice waiver for 2 residents. Currently, the facility has six (6) residents living at the facility. LPA Calderon explained to Administer Alberto Narez the purpose of the one-year Annual Inspection visit, and escorted LPA Calderon on a tour of the entire inside and outside facility grounds. As part of the inspection, LPA Calderon reviewed: Five (5) client service records, five (5) client medication records, three (3) staff records, and inspected the inside facility and outside grounds. The facility’s last fire drill was conducted on 04/02/2026. The one-story residential home consists of seven (7) client bedrooms, three (3) client bathrooms, living room, dining room, kitchen, staff room, office area, garage with washer and dryer/ storage area, backyard with table and chairs. No weapons are stored on the premises. Kitchen was inspected and observed to be clean and operational. A two-day supply perishable and seven-day supply of non-perishable foods are present in the facility. Emergency Water Storage is in the garage and kitchen area. LPA Calderon observed that all facility rooms are clean and in good repair. A comfortable temperature was observed, and the facility has central air and heating. LPA Calderon observed the following during inspection of client’s rooms: mattresses are in good condition, adequate lighting present, plenty of dresser/closet space is present, and all bed linens present. All bedrooms contain furniture, lighting fixtures and personal storage space as required, all beds have the required amount of linen and mattress covers, LPA Calderon observed fully stocked closet with bedding, towels, and toiletries supplies. Bathroom fixtures are clean, in good repair, and working properly and contain the required nonskid mats and grab bars. LPA Calderon observed bathrooms were found to be within Title 22 regulation. Bathroom #1 hot water temperature properly measured at 109 degrees Fahrenheit; bathroom #2 hot water temperature properly measured at 107 degrees Fahrenheit. Kitchen hot water temperature measured at 113 degrees Fahrenheit. Facility one (2) Carbon Monoxide and nine (9) Smoke Detectors, hard-wired and connected, were tested and working properly. Fire Extinguishers, three (3) were checked and found to be fully charged and accessible. All exit doors in the facility have alarm systems. All toxins and knives are locked/secured and inaccessible to clients. Medications are centrally stored and in a locked storage cabinet. Facility first aid kit is fully stocked with manual was checked and in order. A working landline phone was operational. Outside grounds were toured and no bodies of water were observed. All Exits/ Walkways around the home were free of debris and hazards. Outside patio accessible to clients. Six (6) client files were reviewed and found to be complete. LPA Calderon reviewed five (5) resident medications, and they were all found to be administered according to doctor's orders. Three (3) staff files were checked, and they have the required documents. LPA Calderon noted the Administrator Arnold Mendoza Certification # 7032140740 expiration date of 12/06/2027 was valid at time of visit. The facility does NOT handle clients’ money/cash resources, and a NO Surety bond is needed. LPA Calderon reviewed the current Emergency and Disaster, Infection Control Plan. Commercial General Liability Policy #PC14410119402 policy period from 08/05/2025 to 08/05/2026 underwritten by Sterling Insurance Company, coverage 1,000,000/3,000,000 is valid at time of inspection. Administrator Alberto Narez to email LPA Calderon a full copy of the commercial insurance policy including all endorsements no later than 05/30/2026. All the required documents are posted in the facility in a clearly visible area. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA Calderon did not observe any deficiencies therefore no citations were issued at this time. Annual Licensing Fee is CURRENT. An exit interview was conducted, and a copy of the Facility Evaluation Report was provided to administrator Alberto Narez.the state’s words, verbatim · CDSS document, May 9, 2026

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced Required 1-Year visit with the primary focus on Infection Control measures and using the new CARE Inspection Tool. Upon arrival at the facility, LPA Bunker conducted a risk assessment. Based on the evaluation, the facility is clear of COVID-19 infection. LPA was properly screened for COVID-19 symptoms, and temperature was checked. LPA Bunker met JoAnn Tito, Roberto Rito, the Caregivers, and Sheryl Tongo, the Administrator. LPA Bunker explained the purpose of today's Annual Inspection. LPA verified that the facility has an approved Mitigation Plan Report and Infection Control Plan. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for (1) ambulatory and (5) non-ambulatory residents. The facility has a hospice waiver for 2 residents. There are currently four (4) residents in placement. The facility's annual fees are current. The following 12 Domains will be observed and reviewed: Infection Control, Operational Requirement, Physical Plant & Environmental Safety, Staffing, Personnel Records-Training, Resident Rights-Information, Planned Activities, Food Service, Incidental Medical and Dental, Resident Records-Incident Reports, Disaster Preparedness, Resident with Special Health Needs. "LPA Bunker will be using this tool and methods that have been developed to improve the efficiency and accuracy of the Department of Social Services' facility inspections. The facility is a single-family home located in a residential neighborhood. Caregivers JoAnn Tito, Roberto Rito, and LPA Bunker toured the facility which consisted of the following: Living room, dining area, kitchen, sitting area, 6 residents bedrooms, 1 staff bedroom, 2 client bathrooms, 1 staff bathroom, laundry room, backyard has a shaded area with patio furniture, a table and six chairs, and a indoor/outdoor activity areas. See continued LIC809-C on page 2 Continued LIC809-C page 2 The front and back yard landscape is in good condition at the time of the visit. During the tour, LPA Bunker observed a sanitizing station, hand sanitizer, visitor sign-in log, and thermometer at the facility's front entrance. Logs of daily COVID-19 screening and temperature checks of clients and staff were available and updated. PPE supplies are readily available to staff, and an additional supply of PPE was observed. Sufficient liquid soap, paper goods, cleaning, and disinfecting supplies were observed. The administrator indicated that the staff reviews the PINS and are up to date on them. Documents are posted as mandated on the walls in the dining area. Bedrooms contain the furniture mandated, and bathrooms are clean and operational. Personal accommodations were observed for safety, privacy, comfort, and non-slip surface mats. The kitchen was observed for its ability to prepare and serve food. The food service was reviewed for appropriate quantity and proper storage; there was an ample supply of perishable and nonperishable food. The resident’s medications were reviewed for proper storage, documentation, and system implementation. Medications are in a locked cabinet in the hallway, and records are current. Common areas were observed for the ability to safely serve the needs of the clients, including cleanliness and clearness of any potential hazards to the residents. The first aid kit is fully stocked with a manual, hardwired smoke, and carbon monoxide detectors were in compliance, the hot water temperature was measured at 113.1 degrees Fahrenheit within the normal limits (105-120 degrees), the fire extinguishers are fully charged, adequate linen supply, the facility telephones are working. The resident's bedroom windows have no sliding window lock with thumbscrews; all exit doors were in compliance, the yard was free of debris hazards, and trash cans were covered. Staff were given training on dependent adult and elder abuse reporting. The facility conducted a fire drill on April 07, 2025. There were no deficiencies cited. An exit interview was conducted, and a copy of this facility evaluation report was provided to Administrator Sheryl Tongo.the state’s words, verbatim · CDSS document, Jul 3, 2025

Type of visit: Required - 1 Year

On 04/09/24 at 8:32 AM, Licensing Program Analyst (LPA) Regina Cloyd conducted an unannounced required – annual inspection and met with Staff Jo-Ann Rito. The facility is an RCFE licensed for (1) ambulatory and (5) non- ambulatory residents. Facility has a hospice waiver for 2. The facility is a one story structure located in a residential neighborhood. It consists of the following: (6) six resident bedrooms, 2 resident bathrooms, 1 staff room, a guest/staff bathroom, living room, dining area, kitchen and detached garage. Backyard had a covered seating area with dining table and six chairs. Kitchen was inspected and observed to be clean and operational. Staff accompanied LPA inside and outside the facility during this inspection. Outside grounds were toured and no bodies of water were observed. Walkways around the home were clear of hazards. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. There are no security bars or weapons on the premises. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, shower was free of mold/mildew and a non-skid mat was in place, hot water temperature properly measured between 114.4F. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. Common areas were clean and clear of hazards, doorways were free of obstructions. Knives and toxics were kept in locked storage cabinet. First Aid kit was available. A new fire extinguisher arrived 04/09/24 to replace the one in the kitchen area. Staff tested the carbon monoxide detector and smoke detectors in the house. Both devices were functional. 3 staff records were reviewed, 3 out of 3 staff records had current first aid certificates and required criminal record clearances or criminal record exemptions. Two staff interviews were conducted. 4 resident records were reviewed and, 4 out of 4 resident records had medical assessments and needs and services plans. Two residents’ medication was reviewed. Two residents were interviewed. Deficiencies are being cited based record review in accordance with the California Code of Regulations, Title 22, see LIC809D. The facility has an approved waiver for two (2) hospice residents but the facility is currently caring for three (3) residents on hospice. LPA Cloyd reviewed three hospice binders for Resident #1, #2, and #3. The office staff immediately emailed a letter requesting for a hospice increase to LPA Cloyd. An exit interview was conducted, technical assistance provided, and Plans of Corrections were developed and reviewed. A copy of this report and appeal rights were discussed and left with Staff.the state’s words, verbatim · CDSS document, Apr 9, 2024

The state marks this report as 5 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

Allegation investigated: Facility is not adequately staffed. Facility failed to maintain a complete and accurate resident’s records.

On 12/13/2023 at 9:00 AM, Licensing program analyst (LPA) Lourdes Montoya conducted a subsequent complaint visit to this facility to investigate the allegations mentioned above. LPA met with House Manager Arnold Mendoza and explained the purpose of today’s visit. LPA observed four residents present during the visit and one resident is still in the hospital. The investigation consisted of the following: On 12/12/2023, LPA Montoya toured the facility with House Manager Arnold Mendoza. LPA obtained copies of the following: Staff roster, resident roster, thee staff records (S1-S3) and five residents’ (R1-R5) service records and other pertinent records. LPA interviewed two staff (S1-S2). LPA attempted to interview all four residents (R1-R4), but they all refused the interview. Report continued in LIC 9099-C Substantiated The investigation revealed the following: Allegation: Facility is not adequately staffed. On 12/12/2023, LPA interviewed two staff (S1-S2). Interviews with S1 and S2 revealed there are two caregivers providing care and supervision to five residents during day shift from 7:00 AM through 7:00 PM. S1 and S2 stated an awake staff is placed to work overtime when any residents pose a restless behavior. Based on interview with S1 and S2 and LPA's records review, it was revealed that four residents (R1, R2, R4 & R5) need close supervision due to their medical conditions, however S1 and S2 stated there are no awake staff during night shift. Based on LPA's observations, R5 was not present during the visit. LPA observed R1 is ambulatory and uses a walker. LPA observed R2 is bed bound and R4 walks around the facility with a walker. Based on LPA’s review of records R1 is confused, has wondering behavior and unable to leave the facility unassisted. R1’s appraisal indicates R1 is a fall risk and needs adequate supervision for safety. Based on review of the appraisals, R2 and and R4 need special observation/night supervision. R5’s appraisal show R5 has memory loss and needs adequate assistance to promote safety. Based on observations, interviews, and records review there is enough evidence to prove that above allegation is corroborated. Allegation: Facility failed to maintain a complete and accurate resident’s records. On 12/12/2023, LPA interviewed two staff (S1-S2). Interviews with S1 and S2 revealed they assumed the resident records are maintained completely and accurately. LPA reviewed records of five out of five residents (R1-R5). LPA’s records review revealed resident records are not maintained completely and accurately. LPA observed R1’s file has no current medical assessment, no weight records, no accurate appraisal, and no completed cash resources. R2’s file has no medical assessment, no weight records, no immunization records, no TB test record, no completed safeguard for cash resources and for property and/or valuables. R3 has no weight records, no completed safeguard for cash resources and REPORT CONTINUED IN LIC 9099-C for property and/or valuables. R4 has no medical assessment, no weight records, no TB test, no current appraisal, unsigned personal rights, no completed safeguard for cash resources and for property and/or valuables. And R5 has no current medical assessment, no weight records, no current appraisal, no completed safeguard for cash resources and for property and/or valuables. Based on observations, interviews, and records review there is enough evidence to prove that above allegation is corroborated. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the above allegations, " Facility is not adequately staffed” and “Facility failed to maintain a complete and accurate resident’s records” are found to be SUBSTANTIATED. According to the California Code of Regulations (Title 22, Division 6, Health and Safety Code), the following deficiencies have been observed and citations issued (ref. LIC 9099D). Exit interview was conducted and a copy of the report and appeal rights were provided to House Manager Arnold Mendoza.the state’s words, verbatim · CDSS document, Dec 13, 2023 · control 11-AS-20231211141225

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87506(a) · Plan of correction due date: Dec 29, 2023

87506 Resident Records (a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff. This requirement was not met as evidenced by: On 12/12/2023, LPA interviewed two staff (S1-S2). Interviews with S1 and S2 revealed they assumed the resident records are maintained completely and accurately. LPA reviewed records of five out of five residents (R1-R5). LPA’s records review revealed resident records are not maintained completely and accurately. This poses a potential health, safety, and/or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Dec 13, 2023

Plan of correction: Licensee shall ensure all resident records are complete and accurate. House Manager agreed to obtain all missing resident records and shall submit copies to CCLD via email to lourdes.montoya@dss.ca.gov by the POC due date, 12/29/23.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87705(c)(4)(A) · Plan of correction due date: Dec 29, 2023

87705 Care of Persons with Dementia (c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (4) There is an adequate number of direct care staff to support each resident’s physical, social, emotional, safety and health care needs as identified in his/her current appraisal. (A) In addition to requirements specified in Section 87415, Night Supervision, a facility with fewer than 16 residents shall have at least one night staff person awake and on duty if any resident with dementia is determined through a pre-admission appraisal, reappraisal or observation to require awake night supervision. This requirement was not met as evidenced by: On 12/12/2023, LPA interviewed two staff (S1-S2). Interviews with S1 and S2 revealed there are two caregivers providing care and supervision to five residents during day shift from 7:00 AM through 7:00 PM. S1 and S2 stated an awake staff is placed to work overtime at nght from 7:00 PM - 7:00 AM when any residents pose a restless behavior. Based on interview with S1 and S2 and LPA's records review, it was revealed that four residents (R1, R2, R4 & R5) need close supervision due to their medical conditions, however S1 and S2 stated there are no on-duty awake staff during night shift unless needed. This poses a potential health, safety, and/or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Dec 13, 2023

Plan of correction: Licensee shall ensure there's always one aware staff during night shift to provide care and supervision to residents with dementia. Licensee shall self-certify understanding of the section cited herein and shall comply. POC shall be submitted to CCLD via email to lourdes.montoya@dss.ca.gov by the POC due date, 12/29/23.

Type of visit: Case Management - Deficiencies

On 12/13/2023 at 9:00 am, LPA Lourdes Montoya conducted a case management - deficiency visit at this facility. LPA Montoya met with House Manager Arnold Mendoza. During an unrelated complaint visit on 12/12/2023, LPA Montoya observed the following deficiency: LPA Lourdes Montoya observed during records review that R1's Appraisal/Needs and Services Plan dated 7/1/2021 is identical to R1's Appraisal/Needs and Services Plan dated 1/21/2023. LPA observed the type written date (7/1/2021) on the appraisal was erased with a white out and the date was changed with a hand written date (1/21/2023). Two staff (S1-S2) acknowledged that the appraisal dated 7/21/2021 is a photo copy of the appraisal dated 1/21/2023. S3 on the other hand argued that since R1 did not have any medical change, a photo copy of R1's 2021 appraisal is acceptable to make R1's appraisal current. Deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted and appeal rights discussed. A copy of this report and appeal rights provided to House Manager Arnold Mendoza.the state’s words, verbatim · CDSS document, Dec 13, 2023

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87405(d)(1)(2) · Plan of correction due date: Dec 29, 2023

87405 Administrator - Qualifications and Duties (d) The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply. (1) Knowledge of the requirements for providing care and supervision appropriate to the residents. (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement was not met as evidenced by: On 12/12/2023, LPA Lourdes Montoya observed during records review that R1's Appraisal/Needs and Services Plan dated 7/1/2021 is identical to R1's Appraisal/Needs and Services Plan dated 1/21/2023. LPA observed the typed written date (7/1/2021) was erased with a white out and the date was changed with a hand written date (1/21/2023). Two staff (S1-S2) acknowledged that the appraisal dated 7/21/2021 is a photo copy of the appraisal dated 1/21/2023. S3 on the other hand argued that since R1 did not have any medical change, a photo copy of R1's 2021 appraisal is acceptable to make R1's appraisal current. This poses a potential health, safety and/or personal right risk to persons in care.the state’s words, verbatim · CDSS document, Dec 13, 2023

Plan of correction: The administrator shall self-certify understanding of the section cited herein and shall always comply. POC shall be submitted to CCLD via email to lourdes.montoya@dss.ca.gov by the POC due date.

Allegation investigated: Facility is in disrepair.

On 12/12/2023 at 9:10 AM, Licensing program analyst (LPA) Lourdes Montoya conducted an initial 10-day complaint visit to this facility to investigate the allegation mentioned above. LPA met with House Manager Arnold Mendoza and spoke with Administrator Alberto Pimentel via telephone. LPA explained the purpose of today’s visit. Administrator Alberto arrived at 3:15 PM and joined the visit. LPA observed four residents present during the visit and one resident is in the hospital. The investigation consisted of the following: LPA Montoya toured the facility. LPA obtained copies of the following: Staff roster, resident roster, staff records and five residents’ (R1-R5) service records and other pertinent records. LPA interviewed two staff (S1-S2). LPA attempted to interview all four residents (R1-R4), but they all refused the interview. Report continued in LIC 9099-C Substantiated The investigation revealed the following: Allegation: Facility is in disrepair. On 12/12/2023, LPA observed one loose interior door casing in resident bedroom #2; toilet bowl not properly working and an inoperable door bell. LPA Montoya interviewed two staff (S1 and S2). Both S1 and S2 confirmed that the door bell has not been working for over a week and the toilet has not been working for about a month. S1 and S2 claimed they did not observe the loose interior door casing. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the above allegation, "Facility is in disrepair” is found to be SUBSTANTIATED. According to the California Code of Regulations (Title 22, Division 6, Health and Safety Code), the following deficiency has been observed and citation issued (ref. LIC 9099D). Exit interview was conducted and a copy of the report and appeal rights were provided to House Manager Arnold Mendoza.the state’s words, verbatim · CDSS document, Dec 12, 2023 · control 11-AS-20231211141225

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(a) · Plan of correction due date: Dec 29, 2023

87303(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees, and visitors. This requirement is not met as evidenced by: LPA observed one loose interior door casing in resident bedroom #2; toilet bowl not properly working and inoperable door bell. This poses a potential health, safety and/or personal rights risk to residents in care.the state’s words, verbatim · CDSS document, Dec 12, 2023

Plan of correction: Licensee shall ensure the facility is maintained in good repair at all times. House Manager agreed to reinstall the interior door casing, fix the toilet bowl and the door bell. Proof of correction shall be submitted to CCLD via email to LPA Montoya at lourdes.montoya@dss.ca.gov by the POC due date, 12/29/2023.

Allegation investigated: Facility staff failed to properly administer resident’s medications. Facility failed to maintain complete and accurate staff records.

On 12/12/2023 at 9:10 AM, Licensing program analyst (LPA) Lourdes Montoya conducted an initial 10-day complaint visit to this facility to investigate the allegations mentioned above. LPA met with House Manager Arnold Mendoza and spoke with Administrator Alberto Pimentel via telephone. LPA explained the purpose of today’s visit. Administrator Alberto arrived at 3:15 PM and joined the visit. LPA observed four residents present during the visit and one resident is in the hospital. The investigation consisted of the following: LPA Montoya toured the facility with House Manager Arnold Mendoza. LPA obtained copies of the following: Staff roster, resident roster, staff records and five residents’ (R1-R5) service records and other pertinent records. LPA interviewed two staff (S1-S2). LPA attempted to interview all four residents (R1-R4), but they all refused the interview. Report continued in LIC 9099-C Unsubstantiated The investigation revealed the following: Allegation: Facility staff failed to properly administer resident’s medications. On 12/12/2023, LPA Montoya interviewed two staff (S1 and S2). Both staff denied the allegation that staff failed to properly administer residents’ medications. Based on LPA’s review of the medication administration records (MAR), staff did not fail to properly administer resident’s medications. Allegation: Facility failed to maintain complete and accurate staff records. On 12/12/2023, LPA interviewed two staff (S1 and S2). Both staff denied the allegation that staff failed to maintain complete and accurate staff records. Based on LPA’s review of staff records, staff did not fail to maintain complete and accurate staff records. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the above allegations, "Facility staff failed to properly administer resident’s medications and Facility failed to maintain complete and accurate staff records” are found to be UNSUBSTANTIATED. Exit interview conducted and a copy of the report was provided to House Manager Arnold Mendoza.the state’s words, verbatim · CDSS document, Dec 12, 2023 · control 11-AS-20231211141225

Type of visit: Case Management - Deficiencies

On 12/12/2023 at 9:10 am, LPA Lourdes Montoya conducted a case management-deficiency visit at this facility. LPA Montoya met with House Manager Arnold Mendoza. During an unrelated complaint visit, LPA Montoya observed the following deficiency: 1. LPA observed two residents (R2 & R4) use full bedrails and two residents (R3 & R5) use half bedrails. Upon review of these residents’ records, LPA did not find prescriptions for all four residents' bedrails. S1 confirmed none of them have prescriptions for bedrails. Deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted and appeal rights discussed. A copy of this report and appeal rights provided to House Manager Arnold Mendoza.the state’s words, verbatim · CDSS document, Dec 12, 2023

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87608(a)(3) · Plan of correction due date: Dec 29, 2023

87608(a)(3) (a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself. Postural supports may be used under the following conditions. (3) A written order from a physician indicating the need for the postural support shall be maintained in the resident’s record. The licensing agency shall be authorized to require other additional documentation if needed to verify the order. This requirement was not met as evidenced by: On 12/12/2023 during an unrelated complaint visit, LPA observed two residents (R2 & R4) use full bedrails and two residents (R3 & R5) use half bedrails. Upon review of these residents’ records, LPA did no find prescriptions. S1 confirmed none of them have prescriptions for bedrails. This poses a potential health, safety and/or personal rights risk to residents in care.the state’s words, verbatim · CDSS document, Dec 12, 2023

Plan of correction: Licensee shall ensure residents have prescriptions for postural supports. House manager agreed to consult with the residents’ family and their medical providers for the need of postural support. House Manager Mendoza shall remove the postural supports of the residents who do not have prescriptions. Proof of correction shall be submitted to CCLD via email to LPA Montoya at lourdes.montoya@dss.ca.gov by the POC due date, 12/29/2023.