Quail Park Memory Care Residences

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. LPA met with Executive Director Lauri Aguilar and discussed the purpose of the visit and the elements of the allegations. LPA delivered the following findings. The Department investigated the allegations listed above. Based on interviews conducted and records reviewed the facility had sufficient staffing to provide care although staff needs were changing due to census. Based on records reviewed no major raise in falls was found. Based on these findings, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated. UnsubstantiatedRead the full finding— CDSS inspection report, December 2, 2024 · control 24-AS-20240805092419

Licensing Program Analyst (LPA) K. Kaur arrived at the facility to conduct an initial 10-day complaint inspection. LPA met with Executive Director Lauri Aguilar and discussed the purpose of the visit and the elements of the allegations. Health and Wellness Director Kassandra Hernandez joined a short time later. LPA delivered the following findings. The Department investigated the allegations listed above. Based on interviews conducted and records reviewed it was discovered (R1) Residents are missing medications. Medication audit revealed residents’ medication was not logged in the MAR(s) or the Medication narcotics Log as given but pill count was short by 3. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. See citations on the attached LIC9099D. Exit interview was conducted with Executive Director, a copy of this report and appeal rights were provided. SubstantiatedRead the full finding— CDSS inspection report, October 17, 2024 · control 24-AS-20241016151014

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. LPA met with Executive Director Lauri Aguilar and discussed the purpose of the visit and the elements of the allegations. Administrator Lennette arrived a short while later. LPA delivered the following findings. The Department investigated the allegations listed above. Based on interviews conducted and records reviewed Staff did not administer resident’s medications as prescribed. Medication audit revealed residents’ medication was not logged in the Centrally Stored Medication and Destruction Record (CSMDR). CSMDR was incomplete and missing information. R1’s Medication count revealed extra pills based on records. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. See citations on the attached LIC9099D. Exit interview was conducted with Administrator, a copy of this report and appeal rights were provided. SubstanRead the full finding— CDSS inspection report, July 2, 2024 · control 24-AS-20240312124816

The Department investigated the allegation listed above. Based on interviews conducted and review of facilities internal investigation the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur or did not occur. Exit interview conducted with Executive Director. A copy of this report was signed and given to Adminstrator, whose signature confirms receipt of this report. Unsubstantiated— CDSS inspection report, July 17, 2023 · control 24-AS-20230630163629

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for an initial 10-day inspection. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegation. LPA delivered the following complaint investigation findings. The Department investigated the allegations listed above. Based on interviews conducted and documents reviewed; an altercation did occur between two residents; however the facility separated the residents immediately and have taken steps to prevent another incident from occurring. Based on the interviews conducted, the allegations listed above are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, these allegations are unsubstantiated UnsubstantiatedRead the full finding— CDSS inspection report, March 27, 2023 · control 24-AS-20230323151259

Licensing Program Analyst (LPA) K. Kaur conducted a subsequent complaint inspection to deliver findings. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings. The Department investigated the allegations listed above. Administrator and staff were interviewed and based on interviews conducted and records reviewed there were no incidents of physician’s orders not being followed. LPA reviewed a sample of resident’s medications with the MARs and Centrally stored log and discovered no discrepancies or issues. Based on interviews conducated all incidents are reported. LPA conducted a tour of the facility and observed the facility to clean with no obstruction or fire clearance issues. Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED. Although the allegations mayRead the full finding— CDSS inspection report, January 26, 2023 · control 24-AS-20221118171548

Licensing Program Analyst (LPA) K. Kaur conducted a subsequent complaint inspection to deliver findings. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike and explained the purpose of the visit and reviewed the elements of the allegation. LPA delivered the following complaint investigation findings. The Department investigated the allegation listed above. Administrator and staff were interviewed and based on interviews conducted and records reviewed R1 did try to vacate the facility. However the facility staff and nurse were present with the resident at the time of exit and stayed with resident until resident returned indoors. Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated. UnsubstantiatedRead the full finding— CDSS inspection report, January 26, 2023 · control 24-AS-20221121120449

On 12/21/22, Licensing Program Analyst (LPA), M. Yang arrived at the facility unannounced to deliver complaint finding and stated the purpose of the visit and granted entry. LPA met with Administrator Lenette Otero-Gross and Health and Wellness Director Megan Mike. During the course of the investigation, the Department conducted interviews, records were reviewed and based on review, the preponderance of evidence standard has been met, therefore the allegation that Resident 1 (R1) sustained fracture and was hospitalized due to staff neglect is SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, a deficiency is being cited on the attached Lic 9099D. A violation regarding care and supervision warrants an immediate civil penalty. An immediate civil penalty of $500 is assessed. The issuance of additional civil penalties is pending and currently under review. The details of additional civil penalties will be outlined in a future report to the facility, if any. An exit inRead the full finding— CDSS inspection report, December 21, 2022 · control 24-AS-20221007131548