Illustration — no photo of this home on file yet

Quail Park Retirement Village

Large community·Licensed for 175·Visalia, California

Licensed since 2001Licence #547201356
  • Care approvals on fileWheelchair · Hospice · BedriddenState licensing record · September 27, 2026
  • Typical starting rate$4,500 a monthTypical in Tulare County · likely $3,500–$5,500
  • Home sizeLicensed for 175Large care community · a licensed care home (RCFE)
  • Room at the last state visit114 of 175 beds occupiedMarch 23, 2026 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitSeptember 15, 2026CDSS inspection record

Quail Park Retirement Village is a large care community in Visalia — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 175 residents since 2001. Dementia care is not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Quail Park Retirement Village

Is Quail Park Retirement Village licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Quail Park Retirement Village licensed for?

175 residents — a large community, per CDSS records as of September 27, 2026.

Has Quail Park Retirement Village been cited?

4 Type A and 0 Type B citations since 2001, per CDSS records as of September 27, 2026. Those records count 20 state visits over the same years.

Is Quail Park Retirement Village still open?

This license was on the CDSS roster as of September 28, 2026.

What does Quail Park Retirement Village cost?

$4,500 a month to start is typical in Tulare County, likely $3,500–$5,500. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Too few homes publish a rate here, so this is the middle of Covelight’s researched range for assisted-living communities in Tulare County (compiled June 2026). This home’s own rate is not on file.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Quail Park Retirement Village take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Qp Retirement Village, LLC & Living Care Management, per CDSS records as of September 27, 2026.

Is there a hospital nearby?

Kaweah Health Medical Center is 2.5 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Quail Park Retirement Village keep a resident on hospice?

Hospice care is approved on this license, per CDSS records as of September 27, 2026.

Quail Park Retirement Village license and inspection record

  • Name on the license: “QUAIL PARK RETIREMENT VILLAGE, LLC”, per the CDSS roster as of May 25, 2025.
  • License #547201356. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 175 residents — a large community, per CDSS records as of September 27, 2026.
  • Licensed to Qp Retirement Village, LLC & Living Care Management, per CDSS records as of September 27, 2026.
  • First licensed in 2001, per CDSS records as of September 27, 2026.
  • 20 state inspection visits since 2001, per CDSS records as of September 27, 2026.
  • 4 Type A and 0 Type B citations on file since 2001, per CDSS records as of September 27, 2026. The same records count 20 state visits in that period.
  • 7 complaints and 4 substantiated allegations on file since 2001, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is September 15, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careApproved by the state
  • BedriddenApproved · covers up to 8 residents

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
FIRE CLEARED FOR ALL NON-AMBULATORY INCLUDING EIGHT (8) BEDRIDDEN RESIDENTS. HOSPICE WAIVER GRANTED FOR THIRTEEN (13) RESIDENTS.

981 - RCFE / DELAYED

CDSS record, verbatim · September 27, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 27, 2026

4 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Typical starting rate

$4,500a month to start

Likely $3,500–$5,500

Covelight’s researched range for Tulare County · this home’s rate is not on file

Likely monthly total

$4,500a month

Likely $3,500–$5,700

With a studio and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$4,500likely $3,500–$5,500

    Too few homes publish a rate here, so this is the middle of Covelight’s researched range for assisted-living communities in Tulare County (compiled June 2026). This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,500–$5,700
$4,500
First monthWith a one-time move-in fee · likely $4,250–$8,850
$6,500
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWhy this is a county figure

Too few homes publish a rate here, so this is the middle of Covelight’s researched range for assisted-living communities in Tulare County (compiled June 2026). This home’s own rate is not on file.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 2 nearby homes that publish a rate

Where it is

  • 4520 W Cypress Ave, Visalia, CA 93277Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 16 documents for this home, and its records count 20 visits since 2001. The most recent is a facility evaluation report, dated March 23, 2026.

On file since
2021
State visits
20
Most recent visit
September 15, 2026
Occupied · March 23, 2026 visit
114 of 175 bedsa count on that day, not an opening

We hold 6 complaint reports the state published for this home, dated January 18, 2023 to March 23, 2026. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (3). 6 include the transcribed allegation the state investigated, word for word. Summary composed by computer from the 6 complaint reports below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations4typical 0
  • Type B citations0typical 1
  • Substantiated allegations4typical 2
  • Total complaints7typical 6

“Typical” is the statewide median across the 1,354 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2001.

Year by year
YearVisitsDocumentsSubstantiated202612020252202024341202334220221202021220

The last 36 months — 9 of 16 documents

20261 state visit · 2 documents
Mar 23, 2026Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not ensure that facility elevators are operable.

On 3/23/2026, Licensing Program Analyst (LPA) K. Kaur arrived unannounced to conduct a subsequent complaint inspection to deliver findings. LPA met Health/Wellness Director Crystal Alaniz and announced the purpose of the visit. Executive Director Trevin Willis was contacted and arrived a short time later. The Department investigated the allegations listed above. Based on interviews with Administrator, staff and residents, the facility has been working with TK Elevator Corporation to fix the elevator since December 2025. TK Elevator Corporation has come out several times to resolve the issue, and the elevator was operable for short periods but stopped working again. Repair is ongoing and the facility has another elevator available for use. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Mar 23, 2026 · control 24-AS-20260217161135
Mar 23, 2026Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

On 3/23/2026, Licensing Program Analyst (LPA) K.Kaur arrived unannounced for complaint inspection and conducted a case management in conjunction. LPA met Health/ Wellness Director Crystal Alaniz and Executive Director Trevin Willis. During the course of the complaint investigation it was discovered Resident (R1) was stuck in the elevator and the facility failed to report the incident to CCLD. Deficiency is being cited on the attached 809D in accordance with California Code of Regulations, Title 22, Division 6. An exit interview was conducted with Administrator including discussing the plan of corrections. Report signed on-site. Printed copy provided with 809D page and appeal rights.the state’s words, verbatim · CDSS document, Mar 23, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87211(a)(1)(D) · Plan of correction due date: Mar 27, 2026

87211 Reporting Requirements (a)Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. (D) Any incident which threatens the welfare, safety or health of any resident…etc This requirement is not met as evidenced by: Facility failed to report incident of Resident (R1) being stuck in the elevator.the state’s words, verbatim · CDSS document, Mar 23, 2026

Plan of correction: LPA and Administrator reviewed reporting requirements and discussed incidents that should be reported. POC completed during visit.

20252 state visits · 2 documents
Sep 8, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 9/8/2025, Licensing Program Analyst (LPA) J. Leffall arrived unannounced at the above facility to conduct an Annual Inspection. LPA introduced self, stated the purpose of the visit, and was granted entry to the facility by staff. LPA met with Administrator Trevin Willis and Health and Wellness Director Crystal Alaniz. LPA conducted a tour of the facility with Health & Wellness Director, Crystal Alaniz LVN and Administrator Trevin Willis. Tour was completed of the main two story building, the Enhanced assisted living building and the Independent cottages. The facility was free of passageway obstructions inside and outside. Common areas observed clean with sufficient seating. Residents' rooms were toured and inspected. Rooms were found to be clean. Hot water temperature was measured at a range of 109.9.4 F to 117.3 F in 5 apartments. Kitchen toured, 2-day perishable and 7-day nonperishable food observed. Medications were stored in a locked Medication cart. Laundry room and maintenance rooms were toured that contained locked with chemicals. LPA observed housekeeping carts had chemicals that was locked. Smoke detectors and carbon monoxide detectors were checked and operating. Facility has a sprinkler system with fire alarm. Staff files were reviewed to have First aid/CPR certification and required training. LPA reviewed resident files. Resident's records contained signed Admission Agreement, Personal Rights, and current Physician's Report and ID Documentation. Medical Assessments are current with TB Clearance. LPA conducted a medication audit and no issues were observed. No deficiencies issued during today's inspection. LPA is requesting the following documents be submitted to the Fresno CCL office by 9/22/2025: Current copy of Administrator Certificate, Designation of Facility Responsibility (LIC308), Administrator Organization (LIC 309), Affidavit regarding Client/Resident Cash Resources (LIC 400), Emergency and Disaster Plan (LIC 610E), Personnel Report (LIC500), Register of Facility Clients/Residents LIC9020. An exit interview was conducted. A copy of this report was issued to Administrator whose signature confirms receipt of this report.the state’s words, verbatim · CDSS document, Sep 8, 2025
Apr 17, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

Licensing Program Analyst (LPA) K. Kaur arrived at the facility to conduct a case management. LPA met with VP of Operations Edward Silva and Resident Care Manager, Crystal Alaniz. During the course of a complaint investigation other deficiencies were observed. During the course of a complaint investigation the following was discovered. Facility was limiting and preventing resident (R1) from receiving visitors. LPA provided PIN 21-48-ASC regarding the rights or residents; regarding the POA and conservators. Facility was informed they could not deny visitors. Deficiencies are being cited on the attached 809D in accordance with California Code of Regulations, Title 22, Division 6. Exit interview conducted and a plan of correction was reviewed and developed with Administrator. A copy of this report and appeal rights were discussed and provided to Administrator, whose signature on this form confirms receipt of this document.the state’s words, verbatim · CDSS document, Apr 17, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1 · Plan of correction due date: Apr 18, 2025

87468.1 Personal Rights of Residents in All Facilities (11) To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement is not met as evidenced by: Based on interviews Facility limited and prevented resident (R1) from receiving visitors which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Apr 17, 2025

Plan of correction: Licensee agrees to provide in service training for all staff on personal rights and submit training when completed.

20243 state visits · 4 documents
Nov 21, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On 11/21/2024, Licensing Program Analyst (LPA) K. Kaur arrived unannounced at the above facility to conduct an Annual Continuation Inspection. LPA introduced self, stated the purpose of the visit, and was granted entry to the facility by staff. LPA met with Administrator James Sidoti LPA conducted a tour of the facility with Health & Wellness Director Gus Chavez, LVN during original visit on 11/7/2024 and observed over the counter medications in several residents’ rooms. LPA reviewed resident files. Resident's records contained signed Admission Agreement, Personal Rights, and current Physician's Report and ID Documentation. Medical Assessments are current with TB Clearance. LPA conducted a medication audit and no issues were observed. Deficiencies are being cited on the attached 809D in accordance with California Code of Regulations, Title 22, Division 6. An exit interview was conducted with the Administrator. Report signed on-site, copy of report and appeal rights will be provided via email.the state’s words, verbatim · CDSS document, Nov 21, 2024
Nov 7, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 11/07/2024, Licensing Program Analyst (LPA) K. Kaur arrived unannounced at the above facility to conduct an Annual Inspection. LPA introduced self, stated the purpose of the visit, and was granted entry to the facility by staff. LPA met with Administrator James Sidoti. LPA conducted a tour of the facility with Health & Wellness Director Gus Chavez, LVN and Resident Care Manager Crystal Alaniz. Tour was completed of the main two story building, the Enhanced assisted living building and the Independent cottages. The facility was free of passageway obstructions inside and outside. Common areas observed clean with sufficient seating. Residents' rooms were toured and inspected. Rooms were found to be clean. Hot water temperature was measured from 114.4 F to 119.1 F in various apartments. Kitchen toured, 2-day perishable and 7-day nonperishable food observed. At 11:07 AM LPA observed buildup in crevices of ice machine and observed an ice cube that had brown substance. Medications were stored in a locked Medication cart. LPA observed the laundry room and maintenance rooms were unlocked with chemicals. LPA observed housekeeping carts had chemicals that was unlocked. Smoke detectors and carbon monoxide detectors were checked and operating. Facility has a sprinkler system with fire alarm. Staff files were reviewed to have First aid/CPR certification and required training. Due to time constraints, LPA will return at a later date for an annual continuation. LPA is requesting the following documents be submitted to the Fresno CCL office by 11/14/2024: Current copy of Administrator Certificate, Designation of Facility Responsibility (LIC308), Administrator Organization (LIC 309), Affidavit regarding Client/Resident Cash Resources (LIC 400), Emergency and Disaster Plan (LIC 610E), Personnel Report (LIC500), Register of Facility Clients/Residents LIC9020. An exit interview was conducted with Health & Wellness Director. Report signed on-site; a copy of this report was provided.the state’s words, verbatim · CDSS document, Nov 7, 2024
Jan 17, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff are serving the residents expired food Staff are mishandling the resident's medications

Licensing Program Analyst (LPA) K. Kaur arrived at the facility unannounced for subsequent complaint inspection. LPA discussed the purpose of the visit and the elements of the allegations with administrator. LPA delivered the following findings. Based on observations the facility had expired food. Medication audit revealed residents’ medication was not logged in the Centrally Stored Medication and Destruction Record (CSMDR). The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. See citations on the attached LIC9099D. Civil penalty issued due to repeat violation. Exit interview was conducted with Administrator and appeal rights were provided. Substantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 24-AS-20231030162407

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87555(a) · Plan of correction due date: Jan 18, 2024

87555 General Food Service Requirements (a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement was not met as evidenced by: Based on observation the facility had expired food in the kitchenthe state’s words, verbatim · CDSS document, Jan 17, 2024

Plan of correction: Administrator to ensure facility food expiration dates are reviewed on an on-going basis. In-service training will need to be provided to kitchen staff and submitted to CCLD by due date.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(h)(6) · Plan of correction due date: Jan 18, 2024

87465(h)(6) (h) The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained …. This requirement was not met as evidenced by: Medication audit reviled (R1) resident’s medication was not logged in the centrally stored list.the state’s words, verbatim · CDSS document, Jan 17, 2024

Plan of correction: Administrator to provide in-service training to med-techs and submit proof of training to CCLD by due date.

Jan 17, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not maintain the facility in good repair

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit to deliver findings. LPA met with Administrator Lenette Otero-Gross and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings. The Department investigated the allegations listed above. Based on observation and interviews with residents no issues have been observed that require repair or attention. Interview was conducted with Resident (R1) who stated kitchen sink was repaired recently. Work order was reviewed which indiacted the order was submited and completed on 1/16/2024. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are UNSUBSTANTIATED. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jan 17, 2024 · control 24-AS-20231120132803
20231 state visit · 1 document
Dec 20, 2023Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 12/20/2023, Licensing Program Analyst (LPA) K. Kaur arrived unannounced at the above facility to conduct an Annual Inspection. LPA introduced self, stated the purpose of the visit, and was granted entry to the facility by staff. LPA met with Administrator Lenette Otero-Gross LPA conducted a tour of the facility and reviewed resident and staff files. Due to time constraints, LPA will return at a later date for an annual continuation. LPA is requesting the following documents be submitted to the Fresno CCL office by 12/27/2023: Current copy of Administrator Certificate, Designation of Facility Responsibility (LIC308), Administrator Organization (LIC 309), Affidavit regarding Client/Resident Cash Resources (LIC 400), Emergency and Disaster Plan (LIC 610E), Personnel Report (LIC500), Register of Facility Clients/Residents LIC9020. An exit interview was conducted with Administrator. Report signed on-site; a copy of this report was provided.the state’s words, verbatim · CDSS document, Dec 20, 2023
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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