Rachelle's Home I is a residential care home for the elderly (RCFE) in Freedom, Santa Cruz County, California — state license #445202713, licensed for 12 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 16, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 10 times and filed 9 documents. The most recent — a complaint investigation report on April 16, 2026 — closed with the state’s outcome word: “Substantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated October 19, 2024 to April 16, 2026. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (1), “Unsubstantiated” (2). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 16, 2026Substantiated
Allegation investigated: Facility currently has only one operational toilet available for an approved 14 capacity due to overflowing septic. Facility did not report physical plant or maintenance issue at the facility to licensing which threatens resident's welfare, safety or health.
On 10/22/2025, the Department received a complaint with the above allegations. On 10/29/2025, LPA Marrufo conducted an initial complaint investigation visit. On 02/12/2026, LPA Marrufo conducted an additional complaint investigation visit. Allegation: Facility currently has only one operational toilet available for an approved 14 capacity due to overflowing septic. When the department received the complaint, it was alleged that the facility had a damaged septic system. See LIC9099-C pages for more information. Page 1 of 3. Substantiatedthe state’s words, verbatim · CDSS document, Apr 16, 2026 · control 26-AS-20251022113846
Feb 12, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 27, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 19, 2024Unsubstantiated
Allegation investigated: Facility not following COVID 19 screening protocols for visitors. Staff spoke to resident inappropriately
Allegation: Facility not following COVID 19 screening protocols for visitors. Based on interviews and observation during the tour of the facility, the department observed COVID 19 screening protocols for visitors and staff. At the time of the complaint the facility was alleged to have not checked temperatures of staff or residents the department was unable to confirm or deny this based on the available infromation today. Allegation: Staff spoke to resident inappropriately. All staff interviewed denied witnessing or speaking to any of the residents inappropriately. Staff interviewed stated that the residents are treated with respect and dignity. The above allegations are unsubstantiated Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2024 · control 26-AS-20210806153730
Oct 19, 2024Unsubstantiated
Allegation investigated: Facility staff did not administer prescribed medications to resident resulting in resident suffering pain. Facility did not notify hospice agency of resident's change in condition
On 10/19/2024, LPA Johnson arrived unannounced to deliver findings for the above allegations. LPA met with Magali and later joined by Alquin Gamab. Based on records review and interviews with current staff the department was unable to determine if R1 suffered as a result of the facility neglecting to notify the hospice agency about a change in condition. The alleged lack of notification could have contributed to R1 having trouble with pain referred to in this complaint. If there was discomfort or pain it could have been addressed by the hospice agency. The department could not confirm that the hospice agency was notified of the R1's change in condition, nor could the department from the review of records identify that R1 had a change of condition that would have warrant a call to the hospice agency. R1's condition on discharge from the skilled nursing facility to this care home on hospice was unmanaged right hip pain. The above allegations are unsubstantiated Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 19, 2024 · control 26-AS-20220404103902
Year-by-year trend
Free for families · We never sell your information · Homes never pay to appear, and rankings are never affected by fees.
No Google listing is on file for this home. When one exists, its rating, review themes, and hours appear here — attributed to Google, never blended with the state record, and never part of how we rank homes.
This home hasn’t added its own details yet. When the operator claims this page, their photos, tour video, activities, languages, and staffing answers appear here — always labeled as theirs, never blended with the state record. Operators: claim your home, free →
Claim your home → · See something wrong? → · How we source every fact →
Is Rachelle's Home I licensed?
Yes — Rachelle's Home I is a licensed residential care home for the elderly (RCFE) in Freedom (Santa Cruz County): California license #445202713, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 12 residents. State records list 9 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 16, 2026, was marked “Substantiated” by the state.
Can Rachelle's Home I care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Rachelle's Home I with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 12 AMBULATORY, OF WHICH 8 MAY BE NON-AMBULATORY AND 4 MAY BE BEDRIDDENHOSPICE WAVIER FOR 7.
How much does Rachelle's Home I cost?
California's public licensing record does not include Rachelle's Home I's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Cruz County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Rachelle's Home I accept Medi-Cal or the Assisted Living Waiver?
Rachelle's Home I is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 12 beds occupied (42%) when the state visited on April 16, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Rachelle's Home I?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 10 state visits and 9 dated documents since 2021 for Rachelle's Home I; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 16, 2026, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 10 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
Who runs Rachelle's Home I?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Rachelle's Home, Inc, who operates 2 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
You can call them yourself, anytime — you never have to go through us.
(831) 319-4190Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →
See something wrong? Report an error — free → · How we source every fact →
This page is generated from CDSS Community Care Licensing public records. How we build these pages →
Do you run Rachelle's Home I? Claim this listing — free — add photos, activities, languages, and today’s availability.