Palo Alto Commons is a residential care home for the elderly (RCFE) in Palo Alto, Santa Clara County, California — state license #435202819, licensed for 250 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 28 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 1, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 29 times and filed 28 documents. The most recent is a facility evaluation report, dated June 1, 2026.
The state's published file for this home includes 7 documents with transcribed findings, dated April 7, 2022 to May 6, 2025. 7 of the 7 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (6). 7 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 1, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 8, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 9, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 25, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 22, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 31, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jul 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 28, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 6, 2025Unsubstantiated
Allegation investigated: Staff hit resident in care Residents sustained injuries while in care because staff are not providing proper transfer assistance Staff are not mitigating the cockroach infestation at the facility
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator Li Li. On 09/27/2022, the department received a complaint with the above allegations. On 10/05/2022, LPA Marrufo conducted an initial complaint investigation visit. On 03/07/2025, LPA Marrufo conducted an additional complaint investigation visit. During visit on 10/05/2022, LPA Marrufo was not able to find and interview resident R1 at the facility. During visit on 10/05/2022, LPA Marrufo interviewed residents R2-R7. R2 and R5 stated to have never been hit by staff. R3 stated to have never been hit by a staff, but observed a staff hit another resident. R3 was not able to tell the name of the resident whom he/she observed a staff to have hit or the name of the staff whom he/she observed hit a resident. R4, R6, and R7 were not able to respond to LPAs questions. See LIC9099-C pages for more information. Page 1 of 3. Unsubstantiatedthe state’s words, verbatim · CDSS document, May 6, 2025 · control 26-AS-20220927080512
Apr 23, 2025Unsubstantiated
Allegation investigated: Staff did not provide adequate supervision resulting in a resident wandering into an unsafe area
On April 23, 2025, at 12:10 PM, Licensing Program Analyst (LPA) Kiran Jain arrived at the facility to deliver the findings of a Complaint Investigation. Upon arrival, the LPA was greeted by the Business Office Director (BOD), Diana Smith. The LPA disclosed the purpose of the visit. Regarding the allegation “Staff did not provide adequate supervision resulting in a resident wandering into an unsafe area”, the Reporting Party (RP) stated “the 2 elevators at this facility do NOT have an override key to prevent residents from entering dangerous locations--in this case, the locked garage where cars are parked and construction equipment is stored. the elevators are programmed to go to the basement if at any point that floor is selected Case in point: a resident there, has a room on the 2nd floor. Entered on the ground floor and pushed level 2. Resident is recovering from brain surgery and relearning how to walk; also has memory issues, uses a wheelchair. Continued on LIC9099-C Unsubstantiatethe state’s words, verbatim · CDSS document, Apr 23, 2025 · control 26-AS-20250314135711
Mar 27, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 11, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 7, 2025Unsubstantiated
Allegation investigated: Resident's hygiene needs are not being met. Staff not changing resident's diaper.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator Li Li. On 07/21/2022, the Department received a complaint with the above allegations. On 07/27/2022, LPA Marrufo conducted an initial complaint investigation visit. Resident R1’s Resident Assessment dated 03/30/2022 states, “PCA [Personal Care Attendant] does everything for [R1] grooming, dressing, and brushing teeth…PCA full assist in dressing, grooming, and brushing teeth.” R1’s Resident Assessment also states, “PCA does full assist for toileting. Incontinent products supplied by Hospice. Checking on [R1] every shift.” During the visit on 07/27/2022, LPA Marrufo toured resident R1’s living unit and interviewed R1. LPA observed that R1’s bathroom contained a toothbrush, toothpaste, and floss. LPA observed there to be a supply of diapers and wipes in R1’s living unit. During interview, R1 stated that R1 brushes R1’s own teeth. R1 stated staff remind R1 to brusthe state’s words, verbatim · CDSS document, Mar 7, 2025 · control 26-AS-20220721135927
Mar 4, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 7, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 15, 2025Unfounded
Allegation investigated: Staff are holding resident against their will
On January 15, 2025, at 9:00 AM, Licensing Program Analyst (LPA) Kiran Jain arrived at the facility to conduct a Complaint Investigation visit. Upon arrival, the LPA was greeted by the Executive Director (ED), Li Li. The LPA disclosed the purpose of the inspection. The ED informed the LPA that there were (184) residents in care. Regarding the allegation “Staff are holding resident against their will”, the Reporting Party (RP) stated “Resident (R2) is being held at this facility against R2’s will. R2’s care nurse (GCM), placed R2 in this facility to allegedly hide abuse. R2 has tried to voice their opinion about wanting to leave the facility, but R2 is not being properly heard and/or investigated. R2’s PCP is also not aware and was not consulted on R2 being moved into this facility”. Continued on 9099-C Unfoundedthe state’s words, verbatim · CDSS document, Jan 15, 2025 · control 26-AS-20241218103905
Nov 14, 2024Unsubstantiated
Allegation investigated: Staff do not provide comfortable accommodations for the residents Resident is not afforded privacy while in care Resident's room is in disrepair Staff do not have planned activities for the residents
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator (ADM) Li Li. On 07/18/2023, the Department received a complaint with the above allegations. On 07/26/2023, LPA Marrufo conducted an initial complaint investigation visit. R1’s Admission Agreement was signed by R1’s Responsible Party (RP) on 02/20/2020. Page 23 of R1’s Admission Agreement states, “M. Substitution of Apartment We reserve the right to substitute your Apartment with another apartment in our sole discretion. We will make reasonable accommodations with respect to your preferences concerning apartment and roommate choices. We will provide you with thirty (30) days’ written notice before substituting your Apartment, unless you agree to the request for change, it is required to fill a vacant bed, or it is necessary due to an emergency. You agree to such apartment substitution and agree to pay the Monthly Fee applicable to the new apartment.” See LIC909the state’s words, verbatim · CDSS document, Nov 14, 2024 · control 26-AS-20230718091433
Nov 12, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jun 11, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 18, 2024Unsubstantiated
Allegation investigated: Facility does not follow COVID-19 guidelines
On 4/18/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint inspection visit. LPA met with Executive Director, Li Li. The purpose of this visit is to deliver the finding of the investigation completed by the Department. During the visit, LPA conducted a tour of the facility, interior and exterior to ensure there are no potential or immediate health and safety risk at the facility. On 01/07/2022, the Department received a report alleging that facility does not follow COVID-19 guidelines. The Department conducted interviews and record reviews. Based on the information available, it was unable to prove whether the facility did not follow COVID-19 guidelines. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated, at this time. No deficiencies were cited during the visit. Report is reviewed and copy is provided. Unsuthe state’s words, verbatim · CDSS document, Apr 18, 2024 · control 26-AS-20220107110340
Jan 18, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Palo Alto Commons licensed?
Yes — Palo Alto Commons is a licensed residential care home for the elderly (RCFE) in Palo Alto (Santa Clara County): California license #435202819, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 250 residents. State records list 28 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 1, 2026, appears in the inspection record on this page.
Can Palo Alto Commons care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Palo Alto Commons with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 250 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN. HOSPICE WAIVER APPROVED FOR 30 RESIDENTS.
How much does Palo Alto Commons cost?
California's public licensing record does not include Palo Alto Commons's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Palo Alto Commons accept Medi-Cal or the Assisted Living Waiver?
Palo Alto Commons is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
184 of 250 beds occupied (74%) when the state visited on May 6, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Palo Alto Commons?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 29 state visits and 28 dated documents since 2022 for Palo Alto Commons; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated May 6, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 29 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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