Sterling Commons is a residential care home for the elderly (RCFE) in Victorville, San Bernardino County, California — state license #366413245, licensed for 70 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 6 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated December 5, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 8 times and filed 6 documents. The most recent — a complaint investigation report on December 5, 2025 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 1 document with transcribed findings, dated December 5, 2025. 1 of the 1 carries the state's recorded outcome word: “Unsubstantiated” (1). 1 includes the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 1 document below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Dec 5, 2025Unsubstantiated
Allegation investigated: Staff does not safeguard resident's property. Staff does not adequately supervise residents, resulting in residents going into other resident's rooms. Staff does not ensure that the residents have a way to contact staff for assistance or in an emergency. Staff does not ensure that resident's room was at a comfortable temperature. Staff does not ensure that resident's clothing was clean and free of stains. Staff does not frequently wash resident's clothing.
On 12/05/2025 at 10:20AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to deliver findings for the above allegations. LPA discussed the purpose of the visit with Executive Director, Deborah Staggs. The investigation consisted of interviews, observation and record review. Resident 1 (R1) passed away on 11/10/2023. In regards to the allegation of staff does not safeguard resident's property: At the request of family, a lock was installed on R1's room door. Staff denied the allegation and stated that if resident items are taken by other residents, those items are returned. Based on interviews and record review, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff does not adequately supervise residents, resulting in residents going into other resident's rooms: Staff stated that residents are checked on hourly. The resident that was wandering was relocated. The Admission's Agreement states that there is a rithe state’s words, verbatim · CDSS document, Dec 5, 2025 · control 56-AS-20230703150533
Nov 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 6, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 9, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Sterling Commons licensed?
Yes — Sterling Commons is a licensed residential care home for the elderly (RCFE) in Victorville (San Bernardino County): California license #366413245, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 70 residents. State records list 6 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated December 5, 2025, was marked “Unsubstantiated” by the state.
Can Sterling Commons care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Sterling Commons with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record70 NON-AMBULATORY RESIDENTS AGES 60 AND OVER. HOSPICE WAIVER ON FILE FOR 35. FIRE CLEARANCE ON FILE FOR DELAYED EGRESS AND LOCKED PERIMETERS. BEDRIDDEN FIRE CLEARANCE ON FILE FOR 35 RESIDENTS. ADVERTISING DEMENTIA CARE.
How much does Sterling Commons cost?
California's public licensing record does not include Sterling Commons's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Sterling Commons accept Medi-Cal or the Assisted Living Waiver?
Sterling Commons is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
49 of 70 beds occupied (70%) when the state visited on December 5, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Sterling Commons?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 6 dated documents since 2023 for Sterling Commons; 1 complaint-investigation narrative is transcribed verbatim below. The most recent, dated December 5, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(760) 245-3300Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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