Pacific Pines Assisted Living Facility is a residential care home for the elderly (RCFE) in Angelus Oaks, San Bernardino County, California — state license #365530184, licensed for 15 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated April 22, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 9 times and filed 9 documents. The most recent — a complaint investigation report on April 22, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 3 documents with transcribed findings, dated November 14, 2024 to April 22, 2026. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 22, 2026Unsubstantiated
Allegation investigated: Facility did not provide water Facility did not provide operable call lights Staff are not CPR certified Staff verbally abuse residents in care
On 04/22/2026 at 9:30AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to investigate and deliver findings for the above allegations. LPA discussed the purpose of the visit with Administrator, Doug Hicks. The investigation consisted of interviews, observation and record review. In regards to the allegation of facility did not provide water: LPA interviewed four (4) staff and five (5) residents. LPA observed cups of water available in resident rooms. LPA observed a water cooler in the main dining area with additional gallons of water in the pantry. Staff denied the allegation and stated that water is always available. Residents stated that staff provide water. Based on interviews and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation of facility did not provide operable call lights: LPA interviewed five (5) residents which stated that the call lights/buttons work. LPA observed call buttons Unsubstantthe state’s words, verbatim · CDSS document, Apr 22, 2026 · control 56-AS-20260323142957
Mar 27, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 13, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 23, 2024Unsubstantiated
Allegation investigated: Facility is violating residents' personal rights Staff is providing care while under the influence of drugs
On 12/23/2024 at 9:05AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility in order to deliver findings for the above allegations. LPA discussed the purpose of the visit with House Manager, Doug Hicks. LPA also interviewed and met with Administrator, Joel Zamora. LPA conducted a brief tour of the facility. The investigation consisted of interviews and record review. In regards to the allegation of facility is violating residents' personal rights: LPA interviewed five (5) staff and ten (10) residents. LPA observed some residents in their rooms and in the main kitchen area interacting with each other and staff members. Residents were observed to be talkative, friendly and content. Residents interviewed confirm that they are treated well and get the help that they need. LPA observed four (4) staff providing care, confirmed staff cleaning schedule and observed residents eating breakfast and a staff preparing a hot lunch for residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2024 · control 56-AS-20240925153435
Nov 20, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Nov 14, 2024Unsubstantiated
Allegation investigated: Licensee did not ensure facility evacuation plan provides safe temporary accommodations for residents.
Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to deliver findings on the allegations listed above. LPA Beena Singh met with Facility Manager Doug Hicks and explained the purpose of the visit. The investigation consisted of interviews and review of records. First Complaint: Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Facility Manager Doug Hicks and explained the purpose of the visit. The investigation consisted of interviews and review of records. First allegation: Licensee did not ensure facility evacuation plan provides safe temporary accommodations for residents. Staff reported that the facility has two designated evacuation sights in Calimesa. During a recent fire the facility was required to evacuate, and residents were relocated to a motel. No evacuation chair needed, according to the fire department pre-licensing report. According to six out of six residenthe state’s words, verbatim · CDSS document, Nov 14, 2024 · control 56-AS-20241113114026
Oct 3, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 26, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Pacific Pines Assisted Living Facility licensed?
Yes — Pacific Pines Assisted Living Facility is a licensed residential care home for the elderly (RCFE) in Angelus Oaks (San Bernardino County): California license #365530184, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 15 residents. State records list 9 inspection and complaint documents since 2023; the most recent, a complaint investigation report dated April 22, 2026, was marked “Unsubstantiated” by the state.
Can Pacific Pines Assisted Living Facility care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Pacific Pines Assisted Living Facility with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 15 BEDRIDDEN. WAIVER/GRANTED FOR HOSPICE CARE FOR (10).
How much does Pacific Pines Assisted Living Facility cost?
California's public licensing record does not include Pacific Pines Assisted Living Facility's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Pacific Pines Assisted Living Facility accept Medi-Cal or the Assisted Living Waiver?
Pacific Pines Assisted Living Facility is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
13 of 15 beds occupied (87%) when the state visited on April 22, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Pacific Pines Assisted Living Facility?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 9 state visits and 9 dated documents since 2023 for Pacific Pines Assisted Living Facility; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 22, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 9 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for mid-size homes (7–15 beds), computed across all 307 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(909) 794-2225Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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