Plymouth Village Of Redlands is a continuing-care retirement community in Redlands, San Bernardino County, California — state license #360904812, licensed for 303 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 8 dated inspection and complaint documents on file for this home going back to 2023, the most recent dated November 17, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2023, the state has visited this home 8 times and filed 8 documents. The most recent is a facility evaluation report, dated November 17, 2025.
The state's published file for this home includes 2 documents with transcribed findings, dated September 25, 2023 to September 11, 2025. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Nov 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 11, 2025Unsubstantiated
Allegation investigated: Resident sustained multiple falls at the facility Facility staff did not notify resident's representative of a change in the resident's condition Staff left resident in soiled clothing for an extended period of time Staff did not ensure that resident had clean linens Facility was malodorous Facility did not communicate with resident's representatives in a timely manner Facility did not keep resident's records up to date Facility did not provide resident with a written notice of eviction
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to concluded a complaint investigation regarding the above allegations. LPA Prieto met with Executive Director Michael Harrison and explained the elements of the complaint. Allegation #1 - Resident records reveal that resident #1 (R1) had falls at the facility and were documented. LPA obtained records of falls that were unwitnessed. Facility was in contact with R1's family members to address a change of condition and behaviors relating falls. Allegation #2 - LPA obtained resident notes and email communication regarding R1's change of condition with R1's family members regarding the change in resident condition. Allegation #3 - Staff records show they have been addressing R1's incontinence care needs. Records also reveal that R1 laundry service was being addressed with change of linens and resident clothing once they Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 11, 2025 · control 18-AS-20211018152516
Dec 31, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 23, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2023Unsubstantiated
Allegation investigated: Facility did not safeguard resident's personal items.
Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to initiate and deliver findings for the mentioned allegations. LPA Allen met Julie Michaels-Executive Director who was informed of the purpose of the visit and allegations. LPA conducted interviews with outside parties, staff members and resident 1(R1). The interview with R1 stated that some personal items had been taken from their home in the past by staff member(s). R1 stated the facility has replaced the locks on their doors and they have been reassigned new staff and there has not been any items taken from the home in over two (2) years. Outside parties were interviewed and they also stated the locks had been changed and additional precautions will be put in place to ensure the safety and concerns of R1. The facility staff also stated the locks had been changed and staff had been reassigned to address R1’s concerns. Unsubstantiatedthe state’s words, verbatim · CDSS document, Sep 25, 2023 · control 56-AS-20230918122944
Sep 15, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Plymouth Village Of Redlands licensed?
Yes — Plymouth Village Of Redlands is a licensed continuing-care retirement community in Redlands (San Bernardino County): California license #360904812, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 303 residents. State records list 8 inspection and complaint documents since 2023; the most recent, a facility evaluation report dated November 17, 2025, appears in the inspection record on this page.
Can Plymouth Village Of Redlands care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Plymouth Village Of Redlands with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record303 NON-AMBULATORY, HOSPICE FOR 7. APPROVED FOR DELAY EGRESS. FIRE CLEARANCE GRANTED FOR 226 E. PALM AS AN R3.1 W/AUTOMATIC FIRE SPRINKLERS AND MANUAL FIRE ALARM. LOCAL ALARM SYSTEM.
How much does Plymouth Village Of Redlands cost?
California's public licensing record does not include Plymouth Village Of Redlands's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Plymouth Village Of Redlands accept Medi-Cal or the Assisted Living Waiver?
Plymouth Village Of Redlands is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
244 of 303 beds occupied (81%) when the state visited on September 11, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Plymouth Village Of Redlands?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 8 state visits and 8 dated documents since 2023 for Plymouth Village Of Redlands; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 11, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 8 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
Who runs Plymouth Village Of Redlands?
From the CDSS ownership record, checked August 9, 2026.
Licensed to Humangood & Humangood Norcal, who operates 6 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.
- Rosewood Retirement CommunityBakersfield, CA
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- Terraces At Los Altos, TheLos Altos, CA
You can call them yourself, anytime — you never have to go through us.
(909) 793-1233Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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