Crystal Care Home

Type of visit: Required - 1 Year

On September 8, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to conduct the required annual inspection. LPA was greeted and granted entry into the facility by care giving staff after explaining the purpose for the visit. Licensee (LI) Cristina Lauguico was notified via telephone and later arrived to assist with the inspection. LPA observed that Cristina Lauguico has a valid Administrator certificate which expires on September 5, 2027. The facility is a Residential Care Facility for the Elderly (RCFE) licensed for six non-ambulatory residents and has an approved hospice waiver for three residents. The facility is a single story home with consist of five private resident bedrooms, two staff bedrooms, three resident bathrooms, a living room, a dining room, a kitchen, a family room, and attached two car garage. LPA, accompanied by the LI, conducted a tour of the interior portions of the facility. On today's visit, LPA observed four residents in care and two staff present. LPA observed the See Something, Say Something poster (PUB475) mounted on the wall by the entryway of the facility. LPA inspected all five resident bedrooms and observed them to be free of hazards. LPA observed resident bedrooms to have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. LPA observed resident beds to have clean linens and blankets. LPA observed additional linens to be stored in hallway cabinets. LPA inspected the three resident bathrooms and observed them to be clean. Bathrooms were equipped with grab bars and nonskid floor mats. Faucets and toilets were operational. Hot water temperature measured between 107.4 and 111.3 degrees Fahrenheit. LPA observed the two staff bedrooms to be kept locked and inaccessible to residents in care. LPA observed the facility has a two day perishable and a seven day nonperishable food supply on hand in the kitchen. LPAs observed kitchen appliances to be clean and operational. CONTINUED ON LIC809-C LPA observed fire extinguishers to be mounted on the walls in the kitchen and in the resident hallway. LPA observed fire extinguishers to be charged, however, they were last serviced on July 9, 2025. LPA tested the wired smoke detectors and carbon monoxide detectors which tested operational. LPAs observed the facility conducted their last emergency disaster drill on June 11, 2026. LPA observed the centrally stored medication to be kept in a locked cabinet located in the family room. LPA observed the facility has a first aid kit stored in the same locked cabinet and it had all the required components. LPA observed the door leading to the attached two car garage to be kept locked and inaccessible to residents in care. LPA observed the garage to be used for storage and laundry. LPA observed kitchen knives and sharps to be stored in the garage. LPA observed chemicals and toxins to be stored in the garage. LPA observed the facility also has a three day emergency food and water supply stored in the garage. LPA, accompanied by the LI, conducted a tour of the exterior portion of the facility. The exterior portion was observed to be free of any hazards or obstructions. LPA observed a shaded outdoor seating area with furniture for resident use. LPA inspected a shed located in the backyard which was observed to be kept locked and used for storage. LPA observed the perimeter gate of the facility to be self latching and can be opened in an evacuation. There are no bodies of water on the premises. LPA reviewed all four resident files. All the required documentation were present and current in the resident files reviewed. LPA reviewed the residents' medication and medication records. LPA reviewed three staff files. LPA observed that the facility did not have any documented annual training on file for Staff #2 (S2) for the year of 2025. All staff are background cleared and associated to the facility. Based on the observations made during today's visit, deficiencies are being cited on the attached LIC809-D page. An exit interview was conducted with Licensee Cristina Lauguico. A copy of the report and appeal rights were provided at time of visit.the state’s words, verbatim · CDSS document, Sep 8, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87203 · Plan of correction due date: Sep 18, 2026

87203 Fire Safety: All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement is not evidenced by: Based on observations, the Licensee did not comply with the regulation cited as the two fire extinguishers of the facility were not serviced annually as required. The fire extinguishers were last serviced on 7/9/25. This poses a potential health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Sep 8, 2026

Plan of correction: The Administrator stated that she will service the two fire extinguishers of the facility. The Administrator agreed to provide LPA proof of service via email or fax by POC due date.

From the deficiency page — Deficiency type: Type B · Section cited: HSC1569.625(b)(2) · Plan of correction due date: Sep 18, 2026

§1569.625 Staff training; legislative findings; contents: (2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually... This requirement is not evidenced by: Based on records reviewed, the Licensee did not comply with this regulation as there is no documented annual training on file for Staff #2 (S2) for the year of 2025. This poses a potential health, safety, and personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Sep 8, 2026

Plan of correction: The Administrator stated that she will have S2 complete the required annual training. The Administrator agreed to provide LPA proof of completed training via email or fax by POC due date.

Allegation investigated: Facility staff is financially abusing resident

Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to continue the investigation into the allegation listed above. LPA met with Administrator Cristina Lauguico and explained the reason for the visit. The investigation into the allegation, facility staff is financially abusing resident revealed the following. It was reported that numerous withdraws were made from Resident 1's (R1) bank accounts. It was reported that $106,950.00 was removed from R1's account from April 8, 2025 to January 12, 2026. All of the withdraws were either to cash, the Administrator or caretaker (C1). It was reported that R1 told the bank staff that C1 has just taken over. LPA interviewed R1 and R1 reported they did not remember that conversation and R1 does not know why there bank accounts have been frozen. R1's physician's report dated May 2, 2025 does not list R1 with mild cognitive impairment or Dementia. R1's physician's report dated March 23, 2026 lists R1 as diagnosed with Dementia. C1 reported that they were caring for R1 until they moved into the facility on or around April 26, 2025 and after that date, they would take them to their doctor's appointment, shopping, take them to the bank and visit with them regularly until January 2026. Unsubstantiated C1 reported that R1's relative asked C1 to continue to take R1 to the doctor and assist them with their banking, shopping and going out. LPA verified this with R1's relative. R1's relative reported that this had to stop once R1's bank accounts were frozen because R1 could no longer pay C1. R1's relative reported that they did not know why R1's accounts were frozen but it was probably because of their mental decline. C1 denied they took any of R1's money. R1's relative reported that they do not believe C1 or the facility took any of R1's resources. R1's relative reported they no longer were assisting R1 because of the time and effort and wanted the facility to handle all of R1's care needs and finances. R1's relative stated they would no longer be involved. C1 reported that they took R1 to the bank in January and for no reason R1 told the bank that they were on unknown medications and didn't know why they were at the bank and said C1 took over. C1 reported that R1 was not on any medications at the time and the bank told them no withdraws would be possible because of R1's behavior and C1 was not the responsible party or family member. C1 reported that after that bank visit, R1's bank accounts, checking and saving were frozen and no access would be granted until R1 could display to the bank that they were not impaired and were acting of their own free will. R1 reported that they could access their accounts and called their bank with the LPA present. R1 agreed LPA could be present on the call. The bank representative reported that both accounts were frozen and they could not unlock the accounts over the phone. The bank representative reported the balances of the account and recommended that R1 go to a local branch talk to the manager to resolve the situation. R1 ended the call with the bank representative. LPA contacted the bank but the none of the staff would agree to be interviewed. LPA asked R1 if they could review their bank records and R1 agreed. There are no records available to show the withdraws of $106,950.00. R1 reported that they have only paid rent and their cell phone bill with those accounts. R1 did not have any bank records for April 8, 2025 to December 5, 2025. The bank will not provide R1 with any copies of previous statements on a frozen account. R1 has no Power of Attorney or responsible party and signed their own admission agreement when they moved to the facility. R1 agreed to let the LPA review the bank records they had. The bank statement for R1's checking account dated December 6, 2025 to January 6, 2026 only shows 2 checks cashed one for rent of $6500.00 for December 2025, and one for $3720.00 for additional care services for December 2025. The earliest savings account bank statement R1 has, is dated March 6, 2026, it shows an ending bank balance of $129,748.51 and their most recent statement dated August 6, 2026, shows an ending balance of $129,770.26. The earliest checking account bank statement R1 has is dated January 6, 2026 and shows an ending balance of $316,703.27. The most recent statement dated July 8, 2026, shows an ending balance of $338,006.41. None of the deposits or withdraws show evidence of anyone taking money from R1's account. Both of R1's accounts have increased in the recent months, but both accounts are still frozen. The Administrator reported that R1 has an open case with the Public Guardian of Orange County and they are going to determine if they will become the Conservator for R1. The Administrator reported they have never had access to R1's accounts and at this time R1 cannot pay rent because their accounts are frozen. The Administrator denied the allegation and stated they have never taken any money or resources of any resident. 2 out of 2 staff interviewed denied the allegation and reported they have never witnessed any type of abuse to any resident at the facility. The Administrator reported that R1 was current with their account until January 2026 when their accounts were frozen. LPA interview R1 a second time on August 18, 2026 but they could not explain the banking situation and were unaware about their current rent situation. The Administrator reported that they contacted the Ombudsman and R1's relative again but they both said they could not help R1. The Administrator reported they would continue to care for R1 and hopes the Public Guardian will become the conservator of R1. It is unknown what transactions took place on R1's accounts from April 8, 2025 to December 5, 2025 and the records are unavailable. All involved parties (Administrator, 2 staff members and C1) deny the allegation and R1's relative reported they do not think anyone took any resources from R1. R1 reported they do not believe anyone took any money from their account but they do not remember any of their bank visits. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.the state’s words, verbatim · CDSS document, Aug 18, 2026 · control 22-AS-20260225080135

Type of visit: Case Management - Other

On April 29, 2026, Licensing Program Analyst (LPA) Eboni Bentley arrived at the facility unannounced for the purposes of conducting a case management visit. This is a follow up to a previous deficiencies and a hospice waiver request for three received by Orange County Regional Office. LPA introduced self to Licensee/Administrator (AD) Cristina Lauguico, explained the reason for the visit, and was granted entry into the facility. During the visit, LPA toured the facility with AD and observed no issues or concerns. Licensee/Administrator (AD) Cristina Lauguico, and a copy of this report was provided at exit.the state’s words, verbatim · CDSS document, Apr 29, 2026

Type of visit: Required - 1 Year

On September 29, 2025, at 2:00pm, Licensing Program Analyst (LPA) Eboni Bentley conducted an unannounced required 1-Year annual visit using the CARE Inspection Tool. Upon arrival at the facility, LPA Bentley was greeted and granted entry by Administrator (AD) Cristina Lauguico, after announcing the purpose of the visit. The facility is licensed to operate for six (6) non-ambulatory elderly residents. The building is a single story structure located in a residential neighborhood. It consists of the following: four (4) resident bedrooms, three (3) staff bedrooms, two (3) bathrooms, living area, dining area, kitchen, an outdoor covered seating areas, and an attached two car garage. LPA Bentley toured inside and outside of the physical plant with AD Lauguico. There were no bodies of water or obstructions on the premises. All rooms were inspected. Beds and bedding supplies were in good condition, adequate lighting was provided, storage for each resident’s personal belongings was observed. Bed linens, comforters, and bath towels were adequately stocked and available at the time of visit. Bathrooms were found to be clean and operational. The water temperatures in bathrooms measured at 108.6 degrees F to 109.2 degrees F. A comfortable temperature of 74 degrees F was maintained in the facility. LPA Bentley observed the facility to be appropriately furnished at the time of visit, however, there was clutter in the kitchen and garage. The kitchen was inspected and there is a two-day supply of perishable and seven-day supply of non-perishable food available. An emergency safety drill was last conducted on September 19, 2025, and are conducted quarterly. First aid kit is maintained and contains all the necessary elements. CONTINUE TO LIC809-C..... During the visit, all mandated inspection control posters were posted. The smoke detectors and carbon monoxide detectors were operable. A working telephone (714-274-9594) remains available, and the facility has a device that can be used for video teleconference purposes. Emergency food, emergency water, and emergency supplies were stored in the garage. The facility has two (2) fire extinguishers that were charged, mounted, and serviced on July 9, 2025. Liability Insurance is effective September 25, 2025, and expires on September 25, 2026. LPA Bentley conducted an audit of five (5) resident files (R1-R5), three (3) staff files (S1-S3), and medication and medication administration review were all in order and complete. LPA Bentley conducted five (5) resident interviews and one (1) staff interviews. Based on observations, deficiencies were cited during the visit, per Title 22, Division 6 of the California Code of regulations. An exit interview was conducted, and a copy of this report, LIC809-D, and Appeal Rights was provided to Administrator Cristina Lauguico.the state’s words, verbatim · CDSS document, Sep 29, 2025

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87309(a) · Plan of correction due date: Sep 29, 2025

(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients. This requirement is not met as evidenced by: Based on observation, the licensee did not ensure medication was inaccessible in R1 & R2 bedroom and staff's medications in an un-locked kitchen drawer, which poses an immediate safety risk to persons in care. LPA also observed sharps in R1's desk drawer.the state’s words, verbatim · CDSS document, Sep 29, 2025

Plan of correction: During the inspection, the licensee secured these items and LPA confirmed. Licensee stated they will train staff on securing dangerous items and submit proof to LPA by 9/30/2025.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87303(a) · Plan of correction due date: Sep 29, 2025

The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on observation, the licensee did not ensure the facility was clean and sanitary, which poses a potential risk to residents in care. LPA observed clutter in the kitchen on two counters, in cabinets and in garage. LPA also observer four dogs in the facility and pet dander in the air, throughout the facility.the state’s words, verbatim · CDSS document, Sep 29, 2025

Plan of correction: Licensee stated they will deep clean all common areas, including kitchen, garage and bathroom throughout the facility. Licensee will also clean residents bedrooms and submit proof to LPA by 9/30/2025.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Dwayne Mason Jr. arrived at the facility unannounced for the purpose of conducting a required annual inspection. LPA was greeted at the facility by Cristina Lauguico, Administrator. LPA explained the purpose of the inspection. The facility is one-story home with four resident bedrooms, two resident bathrooms, kitchen, dining room, living room, TV room, laundry room, attached 2-car garage and backyard. There are three rooms that are non-resident rooms. Staff reside in two of these rooms. AD's relative resides in the third non-resident room. This individual is not employed by the facility but is fingerprint cleared. Facility appears clean, safe and sanitary. LPA observed the facility has the necessary postings posted on the walls. All resident rooms had the required elements, including bed, chair, closet space and ample lighting. Facility has extra linens and hygiene supplies for residents in hallway cabinets. Restrooms are stocked with soap and paper towels and have hand washing postings. Hot water measured between 105 and 120 degrees F. LPA observed facility has emergency food and water supply. LPA observed the fire extinguisher was purchased on 11/3/2023 according to the receipt attached to the extinguisher. Smoke/Carbon Monoxide detector was tested and noted as operational. LPA observed hazardous items such as knives, chemicals and cleaners to be locked up in the garage and laundry room. Knives are locked up separate from toxic chemicals. Medication for each resident is kept locked in a cabinet in the TV room. Exit gate is unlocked. LPA observed exit gate to be unobstructed. Based on record review, the facility does not have record of disaster drills conducted. A deficiency is being issued. LPA reviewed three resident files, three staff files and the criminal record clearance for the non-staff person who lives at the facility. LPA also reviewed medication for three residents. LPA interviewed one staff and one resident. Based on today's inspection, one deficiency is being issued. An exit interview was conducted and a copy of this report and appeal rights were provided to the facility.the state’s words, verbatim · CDSS document, Sep 17, 2024