Illustration — no photo of this home on file yet

Helping Hands

Small home·Licensed for 6·Dublin, California

Licensed since 2022Licence #19201132
(408) 509-0614From the state roster · September 13, 2026Plan a visit
  • Care approvals on fileWheelchair · Dementia · HospiceState licensing record · September 13, 2026
  • Estimated starting rate$5,050 a monthCovelight estimate · likely $4,150–$6,250
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit3 of 6 beds occupiedFebruary 29, 2024 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitApril 1, 2026CDSS inspection record

Helping Hands is a small care home in Dublin — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2022. Bedridden care is not on file.

Built from CDSS public records · September 13, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Helping Hands

Is Helping Hands licensed?

The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.

How many residents is Helping Hands licensed for?

6 residents — a small home, per CDSS records as of September 13, 2026.

Has Helping Hands been cited?

0 Type A and 0 Type B citations since 2022, per CDSS records as of September 13, 2026. Those records count 8 state visits over the same years.

Is Helping Hands still open?

This license was on the CDSS roster as of September 28, 2026.

What does Helping Hands cost?

$5,050 a month to start is a Covelight estimate, likely $4,150–$6,250. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 16 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 34 other homes of a similar licensed size across Alameda County that publish a starting rate, the middle half runs $3,000 to $5,735 a month, and the middle figure is $4,500 (n = 34 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Helping Hands take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Helping Hands LLC, per CDSS records as of September 13, 2026.

Is there a hospital nearby?

Stanford Health Care Tri-Valley is 3.4 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Helping Hands keep a resident on hospice?

Hospice care is approved on this license, covering up to 6 residents, per CDSS records as of September 13, 2026.

Helping Hands license and inspection record

  • Name on the license: “HELPING HANDS, LLC”, per the CDSS roster as of May 25, 2025.
  • License #19201132. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 13, 2026.
  • Licensed to Helping Hands LLC, per CDSS records as of September 13, 2026.
  • First licensed in 2022, per CDSS records as of September 13, 2026.
  • 8 state inspection visits since 2022, per CDSS records as of September 13, 2026.
  • 0 Type A and 0 Type B citations on file since 2022, per CDSS records as of September 13, 2026. The same records count 8 state visits in that period.
  • 1 complaint and 1 substantiated allegation on file since 2022, per CDSS records as of September 13, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is April 1, 2026, per CDSS records as of September 13, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 6 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved · covers up to 6 residents
  • BedriddenNot on file · ask the home

State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAIVER FOR 6.

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 13, 2026

As needs change

  • Medicines

    Level of medication service: reminders only

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

    caring.com · 2026-09-09

  • Staying through hospice

    Hospice waiver on file · covers up to 6 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 13, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 13, 2026

2 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

Care & day-to-day support

These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.

  • Works with hospice

    Reported on caring.com · seen September 9, 2026.

  • Level of medication serviceReminders only

    Reported on caring.com · seen September 9, 2026.

  • Diabetic / carbohydrate-controlled diet

    Reported on caring.com · seen September 9, 2026.

  • Low-sodium or cardiac diet available

    Reported on caring.com · seen September 9, 2026.

  • Pharmacy services on site

    Reported on caring.com · seen September 9, 2026.

What it costs here

Covelight estimate

$5,050a month to start

Likely $4,150–$6,250

From 16 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$5,050a month

Likely $4,150–$6,400

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$5,050likely $4,150–$6,250

    Covelight’s estimate starts from the rates 16 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,150–$6,400
$5,050
First monthWith a one-time move-in fee · likely $4,850–$9,500
$7,050

Costs & moving in

  • Payment methodsCheck

    Reported on caring.com · seen September 9, 2026.

How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 16 small homes and similar homes within 10 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

16 homes like this within 10 miles publish starting rates mostly between $4,500–$6,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 16 nearby homes behind this estimate

Where it is

  • 8552 Briarwood Lane, Dublin, CA 94568Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2022, the state has filed 8 documents for this home, and its records count 8 visits since 2022. The most recent is a facility evaluation report, dated April 1, 2026.

On file since
2022
State visits
8
Most recent visit
April 1, 2026
Occupied · February 29, 2024 visit
3 of 6 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated February 29, 2024. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations0typical 0
  • Substantiated allegations1typical 0
  • Total complaints1typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2022.

Year by year
YearVisitsDocumentsSubstantiated2026110202511020242212022340

The last 36 months — 4 of 8 documents

The full record on the state’s site →
20261 state visit · 1 document
Apr 1, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 04/01/2026 at 10:05 AM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Luciana Arellano and explained the purpose of the visit. LPA toured facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 72 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116.5 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 03/11/2026. Emergency Disaster Plan was last posted on 01/30/2026. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 01/30/2026. LPA reviewed 3 residents records and 2 staff records; all were complete. LPA also reviewed a sample of resident’s medications. The following documents were reviewed during the visit: LIC 500 Personnel Report LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 1, 2026
20251 state visit · 1 document
Mar 11, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 03/11/2025 at 1:22 PM, Licensing Program Analyst (LPA) Ardalan Gharachorloo arrived unannounced to conduct 1-Year Annual Required inspection. LPA met with Administrator, Luciana Arellano and explained the purpose of the visit. LPA toured the facility including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 70 degrees Fahrenheit. LPA observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 111 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. There is a minimum of one week supply of non-perishable and 2 day of perishable foods. Centrally stored medication and sharps were locked and inaccessible to residents. Smoke detectors and carbon monoxide detectors were in operating condition during visit. Fire extinguisher was last serviced on 11/25/2024. Emergency Disaster Plan was last posted on 01/01/2025. First aid kit was observed to be complete. Emergency disaster drill was last conducted on 02/20/2025. At 2:10 PM, LPA reviewed staff records. At 2:30 PM, LPA reviewed residents records. LPA also reviewed a sample of resident's medications. The following documents were requested and reviewed during the visit :LIC 500 Personnel Report LIC 610E Emergency Disaster Plan, Liability Insurance, and Current Administrator’s Certificate. ***CONTINUE ON 809 C*** ***CONTINUE FROM 809*** During the inspection, the following deficiency was observed: At 2:10 PM, during the staff file review, LPA observed LIC503 ( Health Screening) records were not available and were not on file. The above deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted with Luciana Arellano. A copy of this report and appeal rights were provided.the state’s words, verbatim · CDSS document, Mar 11, 2025
20242 state visits · 2 documents
Apr 18, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 4/18/2024 at 8:45 AM, Licensing Program Analysts (LPA) K. Nguyen and G. Luk arrived unannounced to conduct 1-Year Annual Required inspection. LPAs met with facility Administrator, Elena Mihale and explained the purpose of the visit. Licensee, Luciana Arellano arrived 30 minutes later. LPAs toured facility with Elena including but not limited to bedrooms, bathrooms, kitchen, common area and backyard. The facility consists of 7 total bedrooms which 3 bedrooms are occupied by the residents and 2 bedroom is occupied by staff. All outdoor and indoor passageways are kept free of obstruction. There are no bodies of water observed. A comfortable temperature is maintained at 68 degrees Fahrenheit. LPAs observed lighting in all rooms are adequate for the comfort and safety of the residents. The hot water temperature in the residents’ shared bathroom was measured at 116 degrees Fahrenheit. Residents’ bathrooms are equipped with grab bars and non-skid mats. At 11:00 AM, LPAs reviewed 3 clients records. At 11:30AM, LPAs reviewed 2 staff records. At 1:00PM, LPAs reviewed a sample of resident’s medications. During the inspection deficiency was observed: At 9:20AM, LPAs observed unlocked knifes in the sink and cabinet, unlocked cleaning supplies under sink and bug spray on the side of the refrigerator. Administrator locked up the knives, cleaning supplies and bug spray during inspection. At 9:25AM, LPAs observed unlocked medications in the refrigerator and cabinet. Administrator locked up the medications during inspection. At 9:30AM, LPAs observed window screen in staff room and bathroom fan is in disrepair. LPAs also observed dog feces in the side and back yard. Administrator cleaned up the dog feces during inspection. Report continued on LIC 809c... At 9:45AM, LPAs observed expired can goods in cabinets. Administrator threw away expired can goods during inspection. At 9:55AM, LPAs observed video baby monitor in all resident's rooms. Administrator removed the baby cameras during inspection and will start using call buttons. At 11:30AM, LPAs observed residents do not have preplacement appraisals and needs & service plans. At 12:00PM, LPAs observed liability insurance policy in 2023 was TBD. LPAs were informed by licensee that policy was canceled at the end of 2023 and is in the process of obtaining liability current insurance. The deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22 and Health & Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted with Luciana Arellano. A copy of this report and appeal rights were provided.the state’s words, verbatim · CDSS document, Apr 18, 2024

The state marks this report as 10 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.

Feb 29, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff, who is not a skilled professional, gave resident morphone

On 2/29/2024 at 10:05am, Licensing Program Analyst (LPA) K. Nguyen to conduct an complaint visit for the allegation above. LPA met with Luciana Arellano Licensee and explained the purpose of the visit. During the course of investigation, LPA conducted reviewed files, and conducted interviews. Based on the information obtained, the above allegations are SUBSTANTIATED. Licensee admitted to LPA that facility do not have a skill professional to administer morphine to R1. R1 cannot self-administer, but POA and hospice agency is aware and gave us permission to administer the medication. Report continues on LIC 9099C... Substantiated Deficiencies are being cited in violation of Title 22 California Code of Regulations. Failure to submit proof of corrections (POC's) by plan of correction due dates along with the LIC9098 Proof of Correction may result in civil penalties. Exit interview conducted. Appeal Rights and copy of this report provided to Licensee via email at the conclusion of interview.the state’s words, verbatim · CDSS document, Feb 29, 2024 · control 15-AS-20240226143104

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87633(4)(B) · Plan of correction due date: Mar 7, 2024

Hospice Care of Terminally Ill Residents (4) A description of the area of licensee’s responsibility for implementing the plan including, but not limited to, facility staff duties; record keeping; and communication with the hospice agency, resident’s physician, and the resident’s responsible person(s), if any. This description shall include the type and frequency of the tasks to be performed by the facility. (B) The plan shall specify, by name or job function, the licensed health care professional on the hospice agency staff who will control and supervise the storage and administration of all controlled drugs (Schedule II - V) for the hospice client. Facility staff can assist hospice residents with self-medications without hospice personnel being present. This requirement is not met as evidence by: Based on investigation, licensee did not comply with the section cited above by not having a skill professional to administer morphine to R1.the state’s words, verbatim · CDSS document, Feb 29, 2024

Plan of correction: Licensee agree to submit a self-certified indicating the understanding of the regulation by 3/7/2024.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.
Open CDSS facility search ↗Report a record errorOperate this home? Respond or correct, free →

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

Find a detail about life at this home.

Rooms & the spaces they will use

  • Wifi in resident rooms

    Reported on caring.com · seen September 9, 2026.

  • Outdoor spaceGarden

    Reported on caring.com · seen September 9, 2026.

  • Cable or satellite TV

    Reported on caring.com · seen September 9, 2026.

  • LaundryDone by staff

    Reported on caring.com · seen September 9, 2026.

  • Visitor parking

    Reported on caring.com · seen September 9, 2026.

  • Housekeeping

    Reported on caring.com · seen September 9, 2026.

Meals, preferences & familiar food

  • Meals are cooked in the home's own kitchen

    Reported on caring.com · seen September 9, 2026.

  • Vegetarian or vegan optionsVegetarian

    Reported on caring.com · seen September 9, 2026.

  • Meals served in the room

    Reported on caring.com · seen September 9, 2026.

Faith, culture & language

  • Languages spoken by caregiversEnglish · Romanian

    Reported on caring.com · seen September 9, 2026.

Pets, routines & independence

  • Residents may bring a pet

    Reported on caring.com · seen September 9, 2026.

Visiting & staying involved

  • Transport for group outings

    Reported on caring.com · seen September 9, 2026.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?
Print a visit sheetCompare saved homesOpen saved homes

Other homes nearby

The nearest licensed homes in Alameda County, closest first. Every listed home appears on the same terms.

Valle Verde Care Home II

Dublin · Small home · 0.5 mi away

$4,500 a month to start · Listed by the home

WheelchairDementiaHospice

Aging in the Bay - Dublin

Dublin · Small home · 0.7 mi away

$5,700 a month to start · Covelight estimate

WheelchairHospiceBedridden

Emerald Home Care

Dublin · Small home · 0.7 mi away

$4,600 a month to start · Covelight estimate

WheelchairHospice

Sunrise Home Care

Dublin · Small home · 0.7 mi away

$4,300 a month to start · Covelight estimate

Wheelchair

Warm House

Dublin · Small home · 0.8 mi away

$5,000 a month to start · Listed by the home

Wheelchair

A Hananiah Place of Dublin

Dublin · Small home · 0.8 mi away

$5,750 a month to start · Covelight estimate

WheelchairDementiaHospiceBedridden
Explore Alameda County
CallPlan a visit