Illustration — no photo of this home on file yet

Care and Care Residence I

Mid-size home·Licensed for 14·San Francisco, California

Licensed since 2011Licence #385600383
  • Care approvals on fileWheelchairState licensing record · September 27, 2026
  • Estimated starting rate$4,700 a monthCovelight estimate · likely $3,700–$6,200
  • Home sizeLicensed for 14Mid-size care home · a licensed care home (RCFE)
  • Room at the last state visit13 of 14 beds occupiedOctober 31, 2024 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitJune 30, 2026CDSS inspection record

Care and Care Residence I is a mid-size care home in San Francisco — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 14 residents since 2011. Dementia care, hospice care and bedridden care are not on file.

Built from CDSS public records · September 27, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Care and Care Residence I

Is Care and Care Residence I licensed?

The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.

How many residents is Care and Care Residence I licensed for?

14 residents — a mid-size home, per CDSS records as of September 27, 2026.

Has Care and Care Residence I been cited?

2 Type A and 0 Type B citations since 2011, per CDSS records as of September 27, 2026. Those records count 7 state visits over the same years.

Is Care and Care Residence I still open?

This license was on the CDSS roster as of September 28, 2026.

What does Care and Care Residence I cost?

$4,700 a month to start is a Covelight estimate, likely $3,700–$6,200. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 12 other homes of a similar licensed size in San Francisco that publish a starting rate, the middle half runs $4,215 to $5,500 a month, and the middle figure is $5,000 (n = 12 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Care and Care Residence I take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by Care & Care Inc., per CDSS records as of September 27, 2026. See the homes licensed to Care & Care Inc. — at least 2 on the state roster.

Is there a hospital nearby?

California Pacific Medical Center - Davies Campus is 0.2 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Care and Care Residence I keep a resident on hospice?

Not on file — the state’s record does not list hospice care on this license. Ask: “Can a resident stay here on hospice, and under what conditions?”

Care and Care Residence I license and inspection record

  • Name on the license: “CARE AND CARE RESIDENCE I”, per the CDSS roster as of May 25, 2025.
  • License #385600383. The state lists this license as “Licensed,” per CDSS records as of September 27, 2026.
  • Licensed for 14 residents — a mid-size home, per CDSS records as of September 27, 2026.
  • Licensed to Care & Care Inc., per CDSS records as of September 27, 2026.
  • First licensed in 2011, per CDSS records as of September 27, 2026.
  • 7 state inspection visits since 2011, per CDSS records as of September 27, 2026.
  • 2 Type A and 0 Type B citations on file since 2011, per CDSS records as of September 27, 2026. The same records count 7 state visits in that period.
  • 1 complaint and 2 substantiated allegations on file since 2011, per CDSS records as of September 27, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is June 30, 2026, per CDSS records as of September 27, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved by the state
  • Dementia / memory careNot on file · ask the home
  • Hospice careNot on file · ask the home
  • BedriddenNot on file · ask the home

State licensing record · September 27, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. SIX MAY BE NON-AMBULATORY. ROOMS 1, 4 & 5 ARE NON-AMBULATORY.

935 - ELDERLY

CDSS record, verbatim · September 27, 2026

As needs change

5 questions to ask the home — nothing on file yet
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

  • Staying through hospice

    Hospice waiver not on file

    Ask: “If hospice is needed, can care continue here until the end?”

  • If memory loss develops

    Dementia-care designation not on file

    Ask: “If memory loss develops, what would change — and when would a move be needed?”

What it costs here

Covelight estimate

$4,700a month to start

Likely $3,700–$6,200

From 12 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$4,700a month

Likely $3,700–$6,350

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room

Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.

  • Starting monthly rate$4,700likely $3,700–$6,200

    Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $3,700–$6,350
$4,700
First monthWith a one-time move-in fee · likely $4,450–$9,300
$6,700
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 12 homes with 7 to 49 beds and similar homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

12 homes like this within 5 miles publish starting rates mostly between $4,000–$5,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 12 nearby homes behind this estimate

Where it is

  • 940 Haight Street, San Francisco, CA 94117Address from the public record · September 27, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 8 documents for this home, and its records count 7 visits since 2011. The most recent is a facility evaluation report, dated June 30, 2026.

On file since
2021
State visits
7
Most recent visit
June 30, 2026
Occupied · October 31, 2024 visit
13 of 14 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated October 31, 2024. 1 of the 1 carries the state's recorded outcome word: “Substantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations2typical 0
  • Type B citations0typical 0
  • Substantiated allegations2typical 0
  • Total complaints1typical 1

“Typical” is the statewide median across the 327 licensed mid-size homes (7–15 beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2011.

Year by year
YearVisitsDocumentsSubstantiated20261102025110202433120232202021110

The last 36 months — 7 of 8 documents

20261 state visit · 1 document
Jun 30, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 06/30/2025, Licensing Program Analyst (LPA) Yi Sam Jian conducted an unannounced annual inspection. LPA met with staff Michelle Perez, LPA explained the purpose of the visit. Administrator, Arlene Gomez, was contact over the phone. The Administrator gave permission to staff Michelle Perez to sign required report. LPA conducted a tour of the facility. Backyard was fenced, secured, and in good condition. All outdoor and indoor passageway were free and clear of obstruction. No accessible bodies of water or fire safety hazards observed. Kitchen was inspected, sufficient supply of food observed. Infection control practices reviewed. Medications, toxins and sharps stored appropriately and inaccessible to clients, a comfortable temperature was maintained, hot water temperature inspected to be compliant, furnishing and lighting was sufficient for comfort and safety. Carbon monoxide detector and smoke detector system inspected and met the requirements. fire extinguisher checked and fully charged. Facility has at least one completed first aid kit. Criminal record clearances or exemptions for facility staff or other individuals who have client contact have been reviewed. No deficiencies were cited. Four technical violations were noted for incomplete documentation for the quarterly emergency drill, incomplete documentation for Records of resident's cash resources, incomplete documentation for reappraisal, and insufficient provision for emergency drinking water. The report was reviewed and discussed with staff. A copy of the report was left at the facility.the state’s words, verbatim · CDSS document, Jun 30, 2026

The state marks this report as 6 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

20251 state visit · 1 document
Jun 23, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 6/23/2025, LPA Grace Donato made an unannounced annual visit to the facility. LPA met with Care Staff Marlon Sicat. LPA explained the purpose of the visit. LPA toured the facility including all of resident rooms and kitchen area. Facility is a single story house with 7 bedrooms with two residents residing in each room. LPA observed Room 7 ceiling to be temporarily repaired. LPA observed residents hanging out in the living room area watching tv. The facility is observed to be clean, and well maintained. Residents bedrooms were observed to be well organized and fully furnished with adequate lighting. Sharps and toxic materials were observed locked. Food supply in was observed with an adequate two day perishable and seven day non-perishable. Carbon monoxide/ smoke detectors, and fire extinguisher were present throughout the facility. Facility has an updated log for emergency drill is done every quarter. Five resident records and four staff records were reviewed. Centrally stored medication was locked and inaccessible by residents. All medication was labeled and sorted by resident name. All medication logs are complete and updated. Administrator will send the Liability Insurance to LPA. No deficiencies cited today. Report is reviewed and copy is provided.the state’s words, verbatim · CDSS document, Jun 23, 2025
20243 state visits · 3 documents
Oct 31, 2024Complaint investigation reportSubstantiated

Allegation investigated: Facility has bed bugs Staff inappropriately sprayed chemicals on a resident's bed

On 10/31/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of initiating complaint investigation and was greeted by Lead Caregiver Staff, Michelle Perez (S1). LPA toured the facility, interviewed staff and outside parties, photographed and made observations during the investigation. Complaint alleges the facility has bed bugs. Upon interview with staff (S1 & S2), LPA was informed that staff had first been aware of bed bugs in resident's (R1) bedroom between 2-3 weeks prior to visit date. Based upon interview with Stepping Stone Day Program, Case Manager (I1), it was found that on 10/10/2024, I1 had conducted a facility visit and observed live bed bugs and bed bug carcasses on R1's bed and bedding. Additionally, on 10/17/2024, I1 observed bed bug carcasses under R1's bed and on 10/23/2024, R1 was observed to have a live bed bug on their clothing while attending day program. During interview with staff, S1 indicated that they did not not notify facility manager when first observed, delaying the contact for exterminator services. The extermination services were first contacted with a copy of the signed agreement for services dated 10/22/2024. Additional documentation indicated that the first visit conducted by the exterminator was on 10/25/2024, multiple days after bed bugs were first observed in the facility. Continued onto LIC9099-C Substantiated Upon facility inspection LPA and S1 observed multiple bed bug carcasses in R1's bedroom #5. S1 stated that the bed bugs had not spread throughout the facility. However, LPA observed additional bed bug carcasses near R1's roommate's bed, as well as in the adjacent bedroom #6 and in bedroom #1 located at the furthest end of the hallway from R1's quarters. LPA found that the bed bugs had spread throughout the facility effecting multiple bedrooms (photos taken). Complaint alleges staff inappropriately sprayed chemicals on a resident's bed. Upon interview with staff (S1), LPA was informed that bed bug chemical spray was applied around R1's bed and wall area. LPA was shown the chemical spray confirming that R1's living quarters had been exposed to chemicals (photos taken). In addition, upon interview with Stepping Stone Day Program Case Manager (I1), I1 indicated that during their visit to the facility, I1 had witnessed staff applying the chemical spray directly on R1's bed and bedding, effecting R1's furnishing, equipment and living accommodations. Allegations, facility has bed bugs & staff inappropriately sprayed chemicals on a resident's bed are found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.the state’s words, verbatim · CDSS document, Oct 31, 2024 · control 14-AS-20241022112243

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87303(a) · Plan of correction due date: Nov 1, 2024

87468.1: Personal Rights of Residents in All Facilities - To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This was not met as evidence by: Based upon LPA observation and photos taken, the facility was observed to have bed bug carcasses in resident (R1) bedroom as well as multiple bedrooms throughout the facility. In addition, upon interviews with staff (S1 & S2) and outside parties (I1), bed bugs were observed as early as 10/10/2024 without acquiring extermination services until 10/22/2024. Lastly, interviews with I1 indicate that I1 observed both live and dead bed bugs in R1's bedroom and on R1's person on mulitple occasions from 10/10/2024 to 10/23/2024. This serves as an immediate health & safety risk to residents in care.the state’s words, verbatim · CDSS document, Oct 31, 2024

Plan of correction: The facility has contacted appropriate extermination services as of 10/22/2024 and conducted their first service visit on 10/25/2024. The facility failed to initially respond to the bed bug infestation, however has not taken corrective measures. Deficiency cleared at time of visit. In addition, Licensee is to provide documentaiton of each exterminator visit and status of bed bug infestation to CCLD until services habe been completed.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87307(d)(2) · Plan of correction due date: Nov 1, 2024

87307: Personal Accommodations and Services - The premises shall be maintained in a state of good repair and shall provide a safe and healthful environment. This was not met as evidence by: Based upon interviews with staff (S1) it was found that bed bug chemical spray was applied around resident R1's bed. In addition, interview with outside party (I1) indicated that I1 witnessed staff spray the chemicals directly on R1's bed and bedding. This serves as an immediate health & safety risk to residents in care.the state’s words, verbatim · CDSS document, Oct 31, 2024

Plan of correction: The facility has replaced the mattresses for R1 and all residents in care. LPA observed new mattresses and clean bedding during visit. Although bed bug carcasses were still observed during visit, the facility has taken appropriate measures to treat bed bug infestation. Deficiency cleared at time of visit.

Jun 13, 2024Facility evaluation reportReport on file

Type of visit: Case Management - Annual Continuation

On June 13, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:10 AM, to complete the Annual 1-year required inspection. LPA Calandra was greeted by Michelle Perez, Caregiver and explained the purpose of the visit. LPA Calandra tested the facility's hot water temperature. It was measured at 110.4 degrees Fahrenheit well within the required 105-120 degrees Fahrenheit range. No deficiencies were cited during today's visit. An exit interview was conducted. This report was reviewed with Michelle Perez, Caregiver and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Jun 13, 2024

The state marks this report as 7 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.

Jun 12, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On June 12, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 9:30 AM to conduct the unnanounced Annual 1-year required inspection. LPA Calandra was greeted by Michelle Perez, Caregiver and explained the purpose of the visit. Arlene Gomez, Administrator was contacted by phone but could not join the visit. LPA Calandra toured the physical plant. This is a 1-story building which consists of 7 bedrooms, two bathrooms, a backyard, a staff bedroom, and storage room. All bedrooms had the required furniture and sufficient lighting. All bathrooms had the required grab bars and non-skid floor mats. No accessible bodies of water or hazards were observed. The facility temperature was set to 70 degrees Fahrenheit. The facility had the required 7 days of non-perishables and 2 days of perishables on site. No food was expired. The fire extinguishers were observed to be fully charged and last inspected by the fire department on January 11, 2023. At 1:00 PM, Michelle Perez, Caretaker showed LPA Calandra the 2024 fire extinguishers which were observed to also be fully charged. The facility's first aid kit was observed to have the required sterile first aid dressings, bandages, scissors, tweezers, and thermometers. The facility's smoke and carbon monoxide detectors were observed to be in working order.Per a conversation with Jay Navarez on the phone at 10:24 AM, the smoke and carbon monoxide detectors are connected directly to the San Francisco Fire Department. All sharp objects, poisons, soaps, and detergents were observed to be locked and in-accessible to persons in care. LPA Calandra reviewed 5 resident files and 5 staff files. Resident files were observed to have incomplete documents such as the LIC 602: Physician's report and Annual Needs and Services Plan. Staff files were observed to have incomplete LIC 503: Health Screening Reports and TB results. LPA Calandra interviewed 4 residents and 3 staff. A review of Centrally stored medications indicated that medications for residents were properly labeled with instructions on dosage and times of day and matched the Centrally Stored Medication Records(CSMR) kept at the facility. A Type A violation was provided for not having TB results for S1, S2, and S3. A Type A violation was provided for not conducting emergency drills quarterly per shift and documenting those drills. A Type B violation was provided for not fixing the ceiling in Bedroom 7 which per an interview had retained water damage from the latest storms. A Type B violation was provided for not having a medical assessment for R1. A Type B violation was provided for not having Annual Needs and Services Plans for R1, R2, R3, R4, and R5. LPA Calandra requested the following documents be sent to the Regional Office: -Updated LIC 500 -Current Lease Agreement -Administrator Certificate The Annual inspection will be completed at a later date. Deficiencies are cited under California Code of Regulations, Title 22, cited on the LIC 809D. Failure to correct the deficiencies may result in civil penalties. This report was reviewed with Michelle Perez, Caregiver and an exit interview conducted. A copy of the report along with appeal rights were left at the facility.the state’s words, verbatim · CDSS document, Jun 12, 2024
20232 state visits · 2 documents
Dec 23, 2023Facility evaluation reportReport on file

Type of visit: Case Management - Deficiencies

Licensing Program Analyst (LPA) Victoria Brown arrived unannounced on 12/23/23 at 3:30pm to conduct a Case Management - Deficiencies visit. LPA met with Caregiver(s) Michelle Perez and Elvis Perez and stated the purpose of the visit. Michelle Perez, Caregiver was unable to contact Arlene Gomez, Administrator regarding todays visit. Michelle stated that Arlene Gomez submitted a plan of correction to the Community Care Licensing Office. Observations during this visit regarding Deficiencies that were cited on 12/10/23: -Administrator certificate expired 5/18/23 for Arlene Gomez. LPA did not observe an Administrator certificate for Jose Nevarez nor supporting documents with proof of payment for renewal for neither. Michelle Perez, Caregiver stated that the file has not been updated with pertinent documentation or proof of payment to renew. She also stated Arlene Gomez has not received the renewal yet. NOT CLEARED TO BE RE-CITED -LPA did not observed an updated LIC308 Designation of Responsibility NOT CLEARED TO BE RE-CITED -LPA did not observe a current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency, tweezers, and antiseptic solution. Michelle stated it was ordered and it has not been delivered yet. NOT CLEARED TO BE RE-CITED -LPA did not observe TB results for staff. Michelle stated regarding the TB for staff Arlene Gomez is working on it. NOT CLEARED TO BE RE-CITED -LPA inquired with both staff regarding the Infection Control Plan. Michelle has not received a copy of the Infection Control Plan. NOT CLEARED TO BE RE-CITED -LPA observed medications belonging to staff accessible and on top of refrigerator not locked. - LPA observed the same medications on top of the refrigerator which was removed during this visit. A photo was taken. NOT CLEARED TO BE RE-CITED - During file review LPA observed expired first aid/CPR certificates for staff. Michelle stated regarding the First Aid/CPR for staff Arlene Gomez is working on it. NOT CLEARED TO BE RE-CITED See 809C for continuation... 809 Continued... -LPA observed screen at front of facility window to be not in good repair. LPA observed the window screen has not been repaired. A photo taken. NOT CLEARED TO BE RE-CITED -LPA observed records of residents (R) incomplete, without signatures and dates. A review of R1 and R2 files during this visit revealed the files have not been corrected. NOT CLEARED TO BE RE-CITED The Department is not in receipt of the Plan of Correction that was submitted by the Administrator Arlene Gomez and proof was not provided during this visit. LPA shall issue an Advisory note. In addition, the Licensee/Administrator shall submit the documents requested below. Upon a file review the following items were discussed to be submitted with any changes annually: Infection Control Plan (LIC9282), updated Designation of Facility Responsibility (LIC308), Liability Insurance, Control of Property such as rental agreement or lease agreement, Personnel Report (LIC500) to include the Administrator presence in the facility, Administrator Certificate-Updated, Emergency Disaster Plan (LIC610D). Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiencies are being re-cited on the attached 809D during this visit. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed. The facility representative was provided a copy of their rights (LIC9058) and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of the report was given.the state’s words, verbatim · CDSS document, Dec 23, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87405(a) · Plan of correction due date: Dec 24, 2023

Administrator - Qualifications and Duties All facilities shall have a qualified and currently certified administrator...When the administrator is not in the facility, there shall be coverage by a designated substitute who shall have qualifications adequate to be responsible and accountable for management and administration of the facility as specified in this section... This requirement is not met as evidenced by: Based on: LPA did not observed an LIC308 Designation of Responsibility as designee on file was sleeping during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit an updated LIC308 by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87406(g) · Plan of correction due date: Dec 24, 2023

Administrator Certification Requirements Certificates issued under this section shall be renewed every two (2) years provided the certificate holder has complied with all renewal requirements. This requirement is not met as evidenced by: Based on: LPA did not observe an Administrator certificate for Jose Nevarez nor supporting documents with proof of payment for renewal. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit an updated Administrator Certificate and/or proof of completion by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(8)(A-F) · Plan of correction due date: Dec 24, 2023

Incidental Medical and Dental Care If a facility has no medical unit on the grounds, a complete first aid kit shall be maintained and be readily available in a specific location in the facility. The kit shall be a general type approved by the American Red Cross, or shall contain at least the following: A current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency. Sterile first aid dressings. Bandages or roller bandages. Scissors. Tweezers. Thermometers. This requirement is not met as evidenced by: Based on: LPA did not observe a current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency, tweezers, and antiseptic solution. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit proof a complete kit is on the premises by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87411(f) · Plan of correction due date: Dec 24, 2023

Personnel Requirements - General All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health. Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties. This requirement is not met as evidenced by: Based on:LPA did not observe TB results for staff during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed with results and/or provide previous results for staff by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87470(c) · Plan of correction due date: Dec 24, 2023

Infection Control Requirements An Infection Control Plan shall be developed by the licensee and shall be included in the Plan of Operation required by Section 87208. This requirement is not met as evidenced by: Based on: LPA inquired with both staff regarding the Infection Control Plan. LPA did not receive an answer from either.This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87465(h)(2) · Plan of correction due date: Dec 24, 2023

Incidental Medical and Dental Care The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Based on: LPA observed medications belonging to staff accessible and on top of refrigerator not locked.This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan to conduct an in-service on medication management with all staff. In addition, proof of completion shall be submitted with signatures and dates by fax on POC due date. Plan -12/24/23 Inservice due -12/29/23 additional time to be requested in writing to CCL.

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.618(c)(3) · Plan of correction due date: Dec 24, 2023

Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Based on: LPA did not observe current first aid/CPR certificates for staff during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan when training for staff has been set which is to be faxed on POC due date. Plan -12/24/23 Additional time to be requested in writing to CCL.

From the deficiency page — Deficiency type: Type A · Section cited: CCR87506(a) · Plan of correction due date: Dec 24, 2023

Resident Records The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff This requirement is not met as evidenced by: Based on: LPA observed records of residents incomplete, without signatures and dates. This violation poses a potential health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/24/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87303(c) · Plan of correction due date: Dec 24, 2023

Maintenance and Operation All window screens shall be clean and maintained in good repair. This requirement is not met as evidenced by: Based on: LPA observed screen at front of facility window to be not in good repair. This violation poses a potential health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 23, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/24/23

Dec 10, 2023Facility evaluation reportReport on file

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Victoria Brown arrived unannounced on 12/10/23 at 11AM to conduct a Required -1 Year visit. LPA met with Caregiver Elvis Perez and stated the purpose of the visit. Caregiver contacted Michelle Perez, Caregiver regarding todays visit. Administrator certificate expired 5/18/23 for Arlene Gomez. LPA did not observe an Administrator certificate for Jose Nevarez nor supporting documents with proof of payment for renewal. LPA was allowed entry into the facility that is licensed to serve 14 residents of which 6 maybe non-ambulatory in rooms 1, 4, & 5. Facility staff roster provided during this visit. The physical plant was toured inside and outside to ensure the safety of the clients. LPA observed the staff and residents preparing for lunch. LPA observed a pull alarm fire system, fire extinguisher(s), smoke and carbon monoxide detectors in the facility. The temperature inside the facility was measured at 68*F which is within the required range of 68 degrees F (20 degrees C) and 85 degrees F (30 degrees C), or in areas of extreme heat the maximum shall be 30 degrees F (16.6 degrees C) less than the outside temperature. The hot water temperature was measured at 118.4 *F which is within the required range of 105-120*F. LPA observed during this visit regarding the first aid kit: sterile first aid dressings, bandages or roller bandages, adhesive tape, scissors, however the following were not made available: a current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency, tweezers, and antiseptic solution. LPA observed 2 staff and 2 resident records during this visit. During file review LPA observed expired first aid/CPR certificates for staff and no results for TB. -LPA did not observed an LIC308 Designation of Responsibility as designee on file was sleeping during this visit. -LPA did not observe an Administrator certificate for Jose Nevarez nor supporting documents with proof of payment for renewal. -LPA did not observe a current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency, tweezers, and antiseptic solution. -LPA did not observe TB results for staff. See 809C for continuation... 809 continued... -LPA inquired with both staff regarding the Infection Control Plan. LPA did not receive an answer from either. -LPA observed medications belonging to staff accessible and on top of refrigerator not locked. - During file review LPA observed expired first aid/CPR certificates for staff. -LPA observed screen at front of facility window to be not in good repair. -LPA observed records of residents incomplete, without signatures and dates Upon a file review the following items were discussed to be submitted with any changes annually: Infection Control Plan (LIC9282), updated Designation of Facility Responsibility (LIC308), Liability Insurance, Control of Property such as rental agreement or lease agreement, Personnel Report (LIC500) to include the Administrator presence in the facility, Administrator Certificate-Updated, Emergency Disaster Plan (LIC610D). Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiencies are being cited on the attached 809D during this visit. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed. The Administrator was provided a copy of their rights (LIC9058) and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of the report was given.the state’s words, verbatim · CDSS document, Dec 10, 2023

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87405(a) · Plan of correction due date: Dec 11, 2023

Administrator - Qualifications and Duties All facilities shall have a qualified and currently certified administrator...When the administrator is not in the facility, there shall be coverage by a designated substitute who shall have qualifications adequate to be responsible and accountable for management and administration of the facility as specified in this section... This requirement is not met as evidenced by: Based on: LPA did not observed an LIC308 Designation of Responsibility as designee on file was sleeping during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit an updated LIC308 by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87406(g) · Plan of correction due date: Dec 11, 2023

Administrator Certification Requirements Certificates issued under this section shall be renewed every two (2) years provided the certificate holder has complied with all renewal requirements. This requirement is not met as evidenced by: Based on: LPA did not observe an Administrator certificate for Jose Nevarez nor supporting documents with proof of payment for renewal. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit an updated Administrator Certificate and/or proof of completion by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(8)(A-F) · Plan of correction due date: Dec 11, 2023

Incidental Medical and Dental Care If a facility has no medical unit on the grounds, a complete first aid kit shall be maintained and be readily available in a specific location in the facility. The kit shall be a general type approved by the American Red Cross, or shall contain at least the following: A current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency. Sterile first aid dressings. Bandages or roller bandages. Scissors. Tweezers. Thermometers. This requirement is not met as evidenced by: Based on: LPA did not observe a current edition of a first aid manual approved by the American Red Cross, the American Medical Association or a state or federal health agency, tweezers, and antiseptic solution. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit proof a complete kit is on the premises by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87411(f) · Plan of correction due date: Dec 11, 2023

Personnel Requirements - General All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health. Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties. This requirement is not met as evidenced by: Based on:LPA did not observe TB results for staff during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed with results and/or provide previous results for staff by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87470(c) · Plan of correction due date: Dec 11, 2023

Infection Control Requirements An Infection Control Plan shall be developed by the licensee and shall be included in the Plan of Operation required by Section 87208. This requirement is not met as evidenced by: Based on: LPA inquired with both staff regarding the Infection Control Plan. LPA did not receive an answer from either.This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type A · Section cited: CCR87465(h)(2) · Plan of correction due date: Dec 11, 2023

Incidental Medical and Dental Care The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Based on: LPA observed medications belonging to staff accessible and on top of refrigerator not locked.This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan to conduct an in-service on medication management with all staff. In addition, proof of completion shall be submitted with signatures and dates by fax on POC due date. Plan -12/11/23 Inservice due -12/18/23 additional time to be requested in writing to CCL.

From the deficiency page — Deficiency type: Type A · Section cited: HSC 1569.618(c)(3) · Plan of correction due date: Dec 11, 2023

(3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Based on: LPA did not observe current first aid/CPR certificates for staff during this visit. This violation poses an immediate health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan when training for staff has been set which is to be faxed on POC due date. Plan -12/11/23 Additional time to be requested in writing to CCL.

From the deficiency page — Deficiency type: Type B · Section cited: CCR87506(a) · Plan of correction due date: Dec 11, 2023

Resident Records The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff This requirement is not met as evidenced by: Based on: LPA observed records of residents incomplete, without signatures and dates. This violation poses a potential health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/11/23

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87303(c) · Plan of correction due date: Dec 11, 2023

Maintenance and Operation All window screens shall be clean and maintained in good repair. This requirement is not met as evidenced by: Based on: LPA observed screen at front of facility window to be not in good repair. This violation poses a potential health, and safety risk to residents in care.the state’s words, verbatim · CDSS document, Dec 10, 2023

Plan of correction: Administrator/Licensee shall submit a plan on when this will be completed by fax on POC due date. 12/11/23

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

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Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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