Illustration — no photo of this home on file yet

Cabrillo Guest Home

Small home·Licensed for 6·Torrance, California

Licensed since 2022Licence #198320248
  • Care approvals on fileWheelchair · Dementia · HospiceState licensing record · September 13, 2026
  • Estimated starting rate$4,950 a monthCovelight estimate · likely $4,050–$6,100
  • Home sizeLicensed for 6Small care home · a licensed care home (RCFE)
  • Room at the last state visit5 of 6 beds occupiedMay 15, 2025 · not a current opening
  • Ways to payAsk the homeMedi-Cal ALW participation not on file
  • Last state visitAugust 4, 2026CDSS inspection record

Cabrillo Guest Home is a small care home in Torrance — a licensed residential care facility for the elderly (RCFE), the licence category behind “assisted living” and “board and care.” It is licensed for 6 residents since 2022. Bedridden care is not on file.

Built from CDSS public records · September 13, 2026. Every fact below names its source and date.

Quick answers and the state record

A citation does not make a home unsafe, and an empty file does not make a home good.

Quick answers about Cabrillo Guest Home

Is Cabrillo Guest Home licensed?

The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.

How many residents is Cabrillo Guest Home licensed for?

6 residents — a small home, per CDSS records as of September 13, 2026.

Has Cabrillo Guest Home been cited?

0 Type A and 0 Type B citations since 2022, per CDSS records as of September 13, 2026. Those records count 8 state visits over the same years.

Is Cabrillo Guest Home still open?

This license was on the CDSS roster as of September 28, 2026.

What does Cabrillo Guest Home cost?

$4,950 a month to start is a Covelight estimate, likely $4,050–$6,100. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”

Covelight’s estimate starts from the rates 24 small homes within 2 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

Among 39 other homes of a similar licensed size in Torrance that publish a starting rate, the middle half runs $4,500 to $5,875 a month, and the middle figure is $5,500 (n = 39 other homes publishing a starting rate).

Each of those is a home’s own published figure, gathered on its own date in September 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.

A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.

The price is made in the phone call. Nothing here is a quote, an offer or a discount.

A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.

Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.

Does Cabrillo Guest Home take Medi-Cal?

On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.

Who holds the license?

The license is held by La Fortuna Home Care Inc., per CDSS records as of September 13, 2026.

Is there a hospital nearby?

Torrance Memorial Medical Center is 1.7 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.

Can Cabrillo Guest Home keep a resident on hospice?

Hospice care is approved on this license, covering up to 4 residents, per CDSS records as of September 13, 2026.

Cabrillo Guest Home license and inspection record

  • Name on the license: “CABRILLO GUEST HOME”, per the CDSS roster as of May 25, 2025.
  • License #198320248. The state lists this license as “Licensed,” per CDSS records as of September 13, 2026.
  • Licensed for 6 residents — a small home, per CDSS records as of September 13, 2026.
  • Licensed to La Fortuna Home Care Inc., per CDSS records as of September 13, 2026.
  • First licensed in 2022, per CDSS records as of September 13, 2026.
  • 8 state inspection visits since 2022, per CDSS records as of September 13, 2026.
  • 0 Type A and 0 Type B citations on file since 2022, per CDSS records as of September 13, 2026. The same records count 8 state visits in that period.
  • 1 complaint and 0 substantiated allegations on file since 2022, per CDSS records as of September 13, 2026. One complaint can carry several allegations.
  • The most recent state visit on file is August 4, 2026, per CDSS records as of September 13, 2026.
Type A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗

See the state’s own record

Can they support the care needed?

California licenses a home for specific kinds of care. The state’s record lists what this home is approved for; the home’s own answers fill in what changes as needs change.

  • Wheelchair / non-ambulatoryApproved · covers up to 6 residents
  • Dementia / memory careApproved by the state
  • Hospice careApproved · covers up to 4 residents
  • BedriddenNot on file · ask the home

State licensing record · September 13, 2026. An approval may cover specific rooms or residents; it does not establish an opening.

Read the state’s own wording
AGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. APPROVED HOSPICE WAVIER FOR 4.

983 - RCFE / DEMENTIA

CDSS record, verbatim · September 13, 2026

As needs change

  • Staying through hospice

    Hospice waiver on file · covers up to 4 — care may continue at the end of life

    Ask: “If hospice is needed, can care continue here until the end?”

    State licensing record · September 13, 2026

  • If memory loss develops

    Dementia-care designation on file

    Ask: “Can we read the dementia care disclosure and discuss how daily support works?”

    State licensing record · September 13, 2026

3 more questions to ask the home
  • Two-person transfers or a lift

    Not on file

    Ask: “If two people or a lift are needed to transfer, can the person stay?”

  • Someone awake overnight

    Not on file

    Ask: “Who is awake overnight, and how do residents ask for help?”

  • Medicines

    Not on file

    Ask: “Who manages the medicines, and what happens when a dose is missed?”

What it costs here

Covelight estimate

$4,950a month to start

Likely $4,050–$6,100

From 24 nearby homes that publish rates · this home’s rate is not on file

Likely monthly total

$4,950a month

Likely $4,050–$6,250

With a shared room and basic help.

An estimate for planning, not a quote. The price is made in the phone call.

See the full cost breakdownRoom, care and fees · how people pay · how this estimate works
Room
Daily care
Sharing the room
  • Starting monthly rate$4,950likely $4,050–$6,100

    Covelight’s estimate starts from the rates 24 small homes within 2 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

  • Basic help with daily careUsually includedup to $600

    Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (45 California homes publish a care-level range, seen in September 2026).

  • One-time move-in fee$2,000one time · likely $0–$4,000

    Homes that list a one-time entry or community fee charge a median of $2,000 (134 California listings; middle half $1,000–$4,000). Many homes list none — ask.

Likely monthly totalLikely $4,050–$6,250
$4,950
First monthWith a one-time move-in fee · likely $4,750–$9,350
$6,950
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
  • Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
  • Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated September 23, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
  • SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
  • VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
  • Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
  • MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
If the money runs out, what Medi-Cal covers
Avoid surprises on the billWhat changes the price, and what to ask
  • The care level

    Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.

  • What is billed separately

    Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.

  • Move-in costs

    A one-time community fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.

  • Increases

    California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.

  • What is the full monthly cost for the room and care we need, and what does it include?
  • What would the next care level cost, and who decides when it changes?
  • What is billed separately, and is there a one-time fee or deposit at move-in?
  • Is any private-pay period required before another payment program can begin?
How this estimate worksWithin 25% for 7 in 10 homes in testing

Covelight’s estimate starts from the rates 24 small homes within 2 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.

24 homes like this within 2 miles publish starting rates mostly between $4,000–$5,500.

  • Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
  • Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
  • Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
  • Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
  • We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
  • It cannot see this home’s specials, how it assesses care, or which rooms are open.
Show the 24 nearby homes behind this estimate

Where it is

  • 23731 Cabrillo Avenue, Torrance, CA 90501Address from the public record · September 13, 2026. Confirm the entrance with the home before visiting.

Opening the neighborhood map…

The state record

California inspects every licensed home and publishes what it found. Here are the dated documents and the state’s own words, beside what is typical for homes this size.

Since 2021, the state has filed 8 documents for this home, and its records count 8 visits since 2022. The most recent is a facility evaluation report, dated April 3, 2026.

On file since
2021
State visits
8
Most recent visit
August 4, 2026
Occupied · May 15, 2025 visit
5 of 6 bedsa count on that day, not an opening

We hold 1 complaint report the state published for this home, dated May 15, 2025. 1 of the 1 carries the state's recorded outcome word: “Unsubstantiated” (1). 1 includes the transcribed allegation the state investigated, word for word. Summary composed by computer from the 1 complaint report below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

Beside homes the same size

  • Type A citations0typical 0
  • Type B citations0typical 0
  • Substantiated allegations0typical 0
  • Total complaints1typical 0

“Typical” is the statewide median across the 6,808 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this licence since 2022.

Year by year
YearVisitsDocumentsSubstantiated202611020253302024110202311020221102021110

The last 36 months — 5 of 8 documents

20261 state visit · 1 document
Apr 3, 2026Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 04/03/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced Annual Visit to the facility listed above. LPA met with Administrator, Irene Formentera, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The facility is licensed to serve 6 non-ambulatory residents aged 60 and over, with an approved hospice waiver for four (4). Physical Plant/Structure The facility is a two-story structure located in a residential neighborhood. The first floor consists of four (4) resident bedrooms, two (2) bathrooms, living room, dining room, kitchen, two (2) car garage, and outside has a shaded area. The second floor consists of five (5) bedrooms, three (3) bathrooms, and a den. On the shaded back patio, LPA observed a table and chairs available for resident use. All walkways outside the facility were observed clean, clear, and free of debris, hazards, and obstructions. LPA did not observe any bodies of water on the premises. Bedrooms LPA inspected all residents’ rooms and observed them clean and in good repair. LPA observed resident rooms have the required furniture including a bed(s), dresser(s), nightstand(s), chair(s), and storage space for resident’s personal belongings. LPA observed the beds have the required linens including a mattress cover, fitted sheet, flat sheet, blanket, comforter, and pillows. LPA observed an ample supply of linens. All bedrooms were observed with ample lighting. Bathrooms LPA inspected the bathrooms and found them to be within Title 22 Regulations. All bathrooms were observed clean and operational. All showers have a non-skid mats, shower chair, and secure safety handrails. LPA observed an ample supply of towels and hygiene products available for residents. The water temperature measured 111.3-degrees and 117.6-degrees Fahrenheit. LPA observed an ample supply of incontinent care supplies stored in resident rooms and an additional supply stored in the garage. Kitchen LPA inspected the kitchen and observed it clean and sanitary. LPA observed an ample supply of dishware, cookware, and cutlery. LPA observed that all appliances are operable . LPA observed a 2-day supply of perishable foods, and a 7-day supply of non-perishable foods, properly stored and labeled. LPA observed sharps secured in a locked drawer in the kitchen and are inaccessible to residents. LPA observed cleaning supplies secured in a locked cabinet under the kitchen sink and are inaccessible to residents. The water temperature measured 112.9-degrees Fahrenheit. Common Areas During the time of visit, LPA observed the facility appropriately furnished. LPA observed the living room has five (5) recliners and a couch to accommodate all residents. LPA observed the dining room has a large table with chairs to accommodate all residents. LPA observed games, reading material, and activities available for resident use. LPA observed all walkways and hallways in the facility are clean, clear and free of hazards and obstructions. All hallways and common rooms were observed with ample lighting. The facility was maintained at a comfortable temperature. LPA observed a fireplace that is screened and inaccessible to residents. Medications LPA observed Centrally Stored Medications secured in a locked cabinet in the dining room and are inaccessible to residents and visitor. LPA observed medications in their original packaging. LPA reviewed the medication and Medication Administration Record (MAR) for five (5) residents. LPA observed five (5) out of five (5) resident’s medications are consistent with properly documented records. Files LPA observed resident and staff files secured in a cabinet in the dining room and are inaccessible to residents and visitors. LPA reviewed the files for five (5) residents. LPA observed five (5) residents’ files contain the required documents. LPA reviewed the files for the Administrator and three (3) staff. LPA observed four (4) staff files contain the required clearance, documents, and training. The administrator’s Administrator Certificate, number 7030102740, is valid till 01/11/2027. LPA observed all Licensing Fees are current. Safety LPA observed the last Fire Prevention Inspection conducted by the Torrance Fire Department was on 01/05/2026. The last Emergency Drill was conducted on 02/31/2026. LPA observed a fully charged fire extinguisher that was last serviced on 08/22/2025. LPA observed smoke and carbon monoxide detectors are operable. LPA observed all exits are indicated with an EXIT sign. LPA received and reviewed the Emergency and Disaster Plan for Residential Care Facilities for the Elderly (LIC610E) was lasted reviewed on 09/03/2025. LPA inspected the First Aid Kit and observed it has the required items and a current manual. LPA received and reviewed the liability insurance through Acord, policy number 0012885504, that is valid till 03/22/2027. LPA observed all required postings posted in the facility. The facility has a working landline telephone. There are no firearms or ammunition stored on the premises. Infection Control In the entry of the facility, LPA observed a sanitizing station. LPA observed it consist of a Visitor Sign-In Log and hand sanitizer. LPA observed the required infection control signs posted in the hallway in the facility. LPA observed a 30-supply of Personal Protective Equipment (PPE) stored in the garage. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA did not observe deficiencies therefore no citations were issued at this time. An exit interview was conducted with Administrator, Irene Formentera, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Apr 3, 2026
20253 state visits · 3 documents
Sep 26, 2025Facility evaluation reportReport on file

Type of visit: Case Management - Other

On 09/26/2025 at approximately 9:00 AM, Licensing Program Analyst (LPA) Jose Anguiano conducted a case management visit and with Administrator Jehn Demafelix. The facility is a two-story Residential Care Facility for the Elderly (RCFE) currently housing five residents. LPA toured the facility, observed resident rooms 1 through 4, and conducted a general assessment of the care being provided. Of the five residents, two are receiving hospice services and one is under home health care. All residents are non-ambulatory and utilize hospital beds—two with full rails and two with half rails. The staff consists of two caregivers, one of whom serves as the caregiver manager. During the visit, the facility’s personnel report, resident roster, and service-related documentation were collected and reviewed, and documented on LIC 858. No deficiencies were observed. An exit interview was conducted, and a copy of this report was provided to the Administrator.the state’s words, verbatim · CDSS document, Sep 26, 2025
May 15, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not able to meet the resident's needs. Staff are not following doctor's orders when administering medication.

On 05/15/2025 Licensing Program Analyst (LPA) Regina Cloyd conducted an initial visit on to gather information regarding the above allegation(s). LPA met with Area Manager Irene Formentera and the purpose of the visit was explained. Investigation consisted of the following : On 05/15/2025, LPA reviewed Personnel Report, Register of Residents, Resident Records (Residents #1 – 5), Resident’s (1 – 5) May Medication Administration Record (MAR), Resident’s (1 – 4) Medication Profiles, observed medication for Residents #1 – 5, and interviewed Residents 1 - 4, Area Manager, and two Caregivers. Investigation revealed the following: LIC9099-C. Unsubstantiated Investigation revealed the following: Allegation: Staff are not able to meet the resident's needs. Record review revealed four out of five residents have a complete Plan of Care/Needs and Services Plan. Four out of four resident interviews indicated that staff can meet their needs. LPA observed that all four residents was alert. Staff interviews indicated that they are able to meet the needs of the residents. Interview with S1 indicated that care services are based on the physician’s report and discussions with the residents and their families. S1 also indicated that care services are adjusted based on staff observations of the residents and discussions with the residents and/or their families. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Allegation: Staff are not following doctor's orders when administering medication Record review of May’s Medication Administration Records and Physician’s Medication Profile are consistent and medication is administered according to doctor’s orders for four out of four residents. Four out of four resident interviews indicated that staff has not made any medication errors. Three out of three staff interviews indicated medication is administered according to doctor’s orders. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were issued. An exit interview was conducted, technical assistance provided, and a copy of this report was provided to the Area Manager Irene Formentera.the state’s words, verbatim · CDSS document, May 15, 2025 · control 11-AS-20250507084214
Mar 6, 2025Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 03/06/2025 at 08:19am, Licensing Program Analyst (LPA) Zina Brown conducted an unannounced one- year inspection. LPA met with COO JM Demafelix and Irene Formentera, Administrator and the purpose of the visit was discussed. Facility is licensed to serve 6 non- ambulatory residents and an approved hospice waiver for 4 resident from age range 60 and over. Two (2) of the residents are diagnosed with dementia, one (1) resident is receiving home health and one (1) of the residents is hospice & palliative care services. The facility does not handle any of the residents’ money. The facility balance fees are $0. The liability insurance is with James River Insurance Company with each occurrence is $1,000,000 and general aggregate is $3,000,000 which is valid from 03/22/2024 - 03/22/2025. The facility is a 2-story house located in a residential neighborhood and consists of four (4) bedrooms for the residents, two (2) bathrooms and a two (2) car garage, which houses a washer, dryer and an additional refrigerator on the first floor; the second floor consists of five (5) bedrooms, three (3) bathrooms and a den. The home also consists of a living room, dining room, and kitchen on the first floor. The facility is clean, sanitary, and in good repair. Between the hours of 10:25 am - 10:55 am, LPA toured the resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, shower was free of mold/mildew and a non-skid mat was in place, water temperature measured between 122.1F. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. Common areas were clean and clear of hazards; doorways were free of obstructions. Report continues of LIC 809-C. Between the hours of 9:20am - 10:15 am, LPA conducted a records review of (5) client records, (5) staff records, (0) clients Personal & Incidental Records and reviewed the facility disaster plan (last fire drill was conducted on 03/02/2025 and earthquake drill was conducted on 02/14/2025. LPA reviewed (4) Client Medication Administration Records and did not observed any discrepancies at the time of visit. All client & Staff records were complete. Kitchen was checked and observed to be within Title 22 regulations. Perishable and non-perishable food supply was checked. All cleaning solutions, hazardous items, and medications were securely locked and inaccessible to residents. Smoke detectors were working properly, and fire extinguisher was fully charged. Carbon monoxide detector was operational. First Aid kit was available. Outside grounds were toured and no bodies of water were observed. Walkways around the home were clear of hazards. There are no security bars or weapons on the premises. During todays visit LPA did not observe any deficiencies. An exit interview was conducted Irene Formentera (Administrator).the state’s words, verbatim · CDSS document, Mar 6, 2025
20241 state visit · 1 document
Mar 7, 2024Facility evaluation reportReport on file

Type of visit: Required - 1 Year

On 03/07/24 at 9:07 AM, Licensing Program Analyst (LPA) Regina Cloyd conducted an unannounced required – annual inspection and met with COO JM Demafelix. The Administrator Irene Formentera arrived later. The facility is licensed to serve six (6) elderly residents, all of which (6) may be non-ambulatory with a hospice waiver approved for four (4) aged 60+ years. The facility is a 2-story house located in a residential neighborhood and consists of four (4) bedrooms, two (2) bathrooms and a two (2) car garage on the first floor; the second floor consists of five (5) bedrooms, three (3) bathrooms and a den. The home also consists of a living room, dining room, and kitchen on the first floor. The facility is clean, sanitary, and in good repair. The Administrator accompanied LPA inside and outside the facility during this inspection. Outside grounds were toured and no bodies of water were observed. Walkways around the home were clear of hazards. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. There are no security bars or weapons on the premises. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, shower was free of mold/mildew and a non-skid mat was in place, hot water temperature properly measured between 119.1F. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. Common areas were clean and clear of hazards, doorways were free of obstructions. Continue to LIC 809-C LPA toured the kitchen and garage area and observed a two day supply of perishable and a seven day supply of non-perishable food. Knives and toxins were kept in locked storage cabinet. First Aid kit was available. One fire extinguisher, last serviced September 26, 2023 was observed in the kitchen area. Administrator tested the carbon monoxide detector and smoke detectors in the house. Both devices were functional. 5 staff records were reviewed, 5 out of 5 staff records had current first aid certificates and required criminal record clearances or criminal record exemptions. Two staff interviews were conducted. 5 resident records were reviewed and, 5 out of 5 resident records had medical assessments and pre-appraisal or reappraisals. Two residents’ medication was reviewed. Two residents were interviewed. No deficiencies are being cited. An exit interview was conducted and a copy of this report was discussed and left with Administrator Irene Formentera.the state’s words, verbatim · CDSS document, Mar 7, 2024
What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedthere was not enough evidence to prove a violation occurred — not a finding of wrongdoingUnfoundedthe evidence showed the allegation was false, could not have happened, or had no reasonable basisType A citationa violation that poses an immediate risk to health, safety or personal rights if it is not correctedType B citationa violation that could become a risk if not corrected, or one involving records, resources or required services

CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗

An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents and the questions below stand in their place.

Life here

Rooms, meals, the rhythm of a day, faith and language, pets and house rules — as the home describes them. Tap any detail for its source and date; nothing here is graded.

The home has not described daily life anywhere we have reviewed yet — that is the case for most small homes, and it says nothing about the home. These questions fill in the picture; keep the ones that matter to you.

Before you call

Ask every home the same questions — the state’s record does not answer these. Keep the ones that matter and they travel with your saved homes.

  1. What is included in the monthly rate, and what costs extra?
  2. Who is awake overnight, and how do residents ask for help?
  3. Which rooms does the non-ambulatory approval cover, and what transfer support is provided?
  4. What could change whether someone can stay here?
  5. Can we see a bedroom and share a meal during a visit?

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