Brio Vista Senior Care

Allegation investigated: Staff do not provide adequate supervision resulting in residents sustaining multiple falls. Staff do not seek medical attention to residents in a timely manner. Staff does not ensure residents' showering needs are being met. Staff does not ensure incidents are being reported. Staff does not ensure facility has adeuqate food supply. Staff does not ensure facility has adequate cleaning supplies. Staff does not ensure resident has adequate diaper supplies. Staff are utilizing video suerveillance cameras with audio.

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 06/27/2026 to deliver findings related to the above allegations. LPA was greeted by facility staff and Administrator Brook Taylor and explained the purpose of the visit. The investigation included a review of the client roster, staff roster, residents' face sheets, residents' Physician's Reports, Admission Agreements, maintenance logs, grocery logs, the facility's operational manual, and Special Incident Reports (SIRs). In addition, the LPA toured the facility and conducted interviews with five (5) staff members (S1–S5) and three (3) residents (R1–R3). (continued on 9099C) Unsubstantiated Allegation: Staff do not provide adequate supervision resulting in residents sustaining multiple falls. It is alleged that staff do not provide adequate supervision, resulting in residents sustaining multiple falls. During staff interviews, staff reported that residents who are at risk for falls receive supervision based on their individual needs. Staff stated that residents requiring increased assistance due to mobility limitations or changes in condition receive additional supervision. Staff further reported that residents identified as being at risk of getting out of bed unassisted have bed sensor alarms in place to alert staff when the resident attempts to get out of bed, allowing staff to respond promptly. Staff also reported that residents are assessed following a fall, and appropriate action is taken based on the resident's condition. While one staff member reported that there had previously been only one caregiver assigned during some night shifts, staff generally reported that current staffing levels are sufficient to meet residents' supervision needs. During the facility walkthrough, the LPA observed bed sensor alarms installed on the beds of residents identified as being at risk for falls or attempting to get out of bed unassisted. During resident interviews, residents reported feeling safe and stated that staff provide assistance when needed. Residents did not express concerns regarding staff supervision or report that inadequate supervision contributed to falls. Allegation: Staff do not seek medical attention to residents in a timely manner. It was alleged that staff do not seek medical attention for residents in a timely manner. During staff interviews, staff reported that residents are assessed immediately following a fall or medical incident and that 911 is called when a resident requires emergency medical attention. Staff stated they have not been instructed to delay or avoid seeking medical care. Review of the facility's Medical Emergency Procedures confirmed that staff are instructed to call 911 when appropriate and notify the administrator and the resident's responsible party. During resident interviews, residents reported that staff respond promptly when assistance is needed and did not express concerns regarding delays in receiving medical attention. Allegation: Staff does not ensure incidents are being reported. It was alleged that staff do not ensure resident incidents are properly documented and reported to responsible parties. During staff interviews, staff reported that resident incidents are communicated to the Administrator and documented in the facility's electronic charting system and staff communication logs. Staff stated that the administrator is generally responsible for notifying responsible parties and Licensing, and that responsible parties are contacted following resident incidents or changes in condition. Staff also reported that they may contact family members directly when concerns arise. No staff reported being aware of incidents that were intentionally left undocumented or unreported. During record review, Administrator provided documentation demonstrating that incident reports had been submitted to Licensing and responsible parties were notified. (continued on 9099C) Allegation: Staff does not ensure residents' showering needs are being met. It is alleged that staff do not ensure residents' showering and personal hygiene needs are being met. During staff interviews, staff reported that residents who require assistance with bathing receive showers according to their individualized schedules, while residents who are independent shower on their own. Staff stated that bathing assistance and resident refusals are documented in the facility's electronic charting system. Staff consistently reported that staffing levels have not prevented residents from receiving showers as scheduled, although some residents occasionally refuse bathing. During resident interviews, residents generally reported that their personal care and hygiene needs are being met. Residents indicated that they receive assistance from staff when needed and expressed satisfaction with the care provided. Residents who required assistance with bathing reported that staff provide support, while residents who are independent stated that they manage their own personal hygiene. Residents interviewed did not express concerns regarding access to showers, bathing assistance, or personal hygiene care. Several residents stated that they feel well cared for and supported by staff. Allegation: Staff does not ensure facility has adequate food supply. It was alleged that staff do not ensure the facility maintains an adequate food supply to meet residents' needs. During staff interviews, staff generally reported that the facility maintains an adequate food supply. Staff stated that groceries are purchased regularly and replenished when supplies run low. Staff also reported that if a specific food item is unavailable, substitute items are provided. One staff member expressed concerns that certain perishable items were occasionally unavailable. During resident interviews, residents generally reported that they receive enough food and did not express concerns regarding food availability. One resident stated that food supplies occasionally become low; however, food remained available and substitute items were provided. During the facility walkthrough, LPA observed an adequate supply of refrigerated, frozen, canned, and dry food items available for resident use. Allegations: Staff does not ensure facility has adequate cleaning supplies and Staff does not ensure resident has adequate diaper supplies. It was alleged that staff do not ensure the facility maintains an adequate supply of cleaning products necessary to maintain a sanitary environment. It was further alleged that staff do not ensure residents have an adequate supply of incontinent products, including diapers, as needed. During staff interviews, staff consistently reported that the facility maintains adequate cleaning supplies and incontinence products. Staff stated that supplies are monitored, and the administrator is notified when items begin to run low so they can be reordered. Staff reported that they have not observed the facility run out of cleaning supplies or diapers. (continued on 9099C) continued Allegations: Staff does not ensure facility has adequate cleaning supplies and Staff does not ensure resident has adequate diaper supplies. Although supplies may occasionally become low, they are replenished promptly. Staff also stated that residents who require incontinent products receive the necessary supplies, and some family members occasionally provide additional personal items for their relatives. During the facility walkthrough, LPA observed an adequate supply of cleaning products throughout the facility. LPA also observed plenty of diapers and other incontinence products available for residents. Overall, the facility maintained sufficient resident care supplies to meet residents' needs at the time of the visit. Allegation: Staff are utilizing video surveillance cameras with audio. During staff interviews, staff reported that surveillance cameras are located throughout the facility, including common areas such as the living room, kitchen, hallways, and exterior areas. Some staff believed the cameras had audio recording capabilities, while others were unsure whether audio was being recorded. Staff reported that the facility utilizes Ring cameras and stated that the audio function has been turned off. Staff indicated that the cameras are primarily used to monitor common areas and promote resident safety. LPA's investigation did not reveal evidence that the facility's surveillance cameras were actively recording audio. Based on the investigation conducted, which included interviews with staff and residents, as well as a review of relevant records, there was insufficient evidence to support the reported allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Jun 27, 2026 · control 28-AS-20260605104904

Type of visit: Case Management - Deficiencies

Licensing Program Analyst (LPA) Gabriela Castro conducted a Case Management visit in conjunction with Complaint Control Number: 28-AS-20260605104904. During today's visit, LPA was met with facility staff and explained the purpose of the visit. Administrator Brooke Taylor arrived shortly thereafter. During the course of the investigation related to Complaint Control Number: 28-AS-20260605104904, it was determined that on 06/11/2026, during a facility walk through, LPA observed a video surveillance camera located in R5's shared bedroom. LPA inquired about the presence of the camera, and the Administrator stated that it had been installed at the request of R5’s family member. LPA asked whether the Administrator had consulted with Community Care Licensing (CCL) prior to allowing the camera to be installed in a shared bedroom. The Administrator stated that no consultation with the Department had occurred. During the visit, following discussion with the LPA, the Administrator immediately removed the camera from the shared bedroom. Based on LPA's observation and the Administrator's statements, the facility failed to ensure the personal rights of R5 and the roommate by permitting a video surveillance camera to be installed in a shared bedroom without prior consultation with the Department and without documented consent from all affected residents or their authorized representatives. This constitutes a violation of residents' Personal Rights. An exit interview was conducted with Brooke Taylor, Administrator/Licensee. During the facility walk through, deficiencies were observed and cited on the attached LIC 809D/809C in accordance with Title 22, Division 6 regulations. A copy of this report, LIC 809D/809C, and appeal rights will be providedthe state’s words, verbatim · CDSS document, Jun 27, 2026

From the deficiency page — Deficiency type: Type B · Section cited: CCR 80072(a)(2) · Plan of correction due date: Jul 10, 2026

(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by: Based on observation and interviews facility did not comply with the cited section, as the facility had a surveillance camera placed in a residents shared room which poses/posed an immediate health, safety, or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jun 27, 2026

Plan of correction: Licensee shall immediately ensure that no video surveillance cameras are installed in resident bedrooms without prior Department approval.In addition, the Licensee shall provide documentation that all staff have been trained on residents' personal rights, privacy requirements, and the facility's policy regarding video surveillance. The written plan and proof of staff training shall be submitted to LPA by the POC due date.

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Christian Gutierrez conducted a pre-licensing visit. LPA met with applicants Edgar Sanchez and Brooke Taylor. An initial application was submitted to Community Care Licensing Department (CCLD) for a Residential Care Facility for the Elderly RCFE to serve six (6) elderly residents, of which five (5) may be non-ambulatory. Fire clearance granted for one (1) bedridden in bedroom #4. Hospice approved for three (3) residents. This property has never been licensed. The physical plant was toured with the applicants. The facility is in a residential area and is a one-story family home. There are four (4) residents’ bedrooms, two (2) bathrooms, living room, dining room, kitchen, activity room, front yard, back yard, and garage. LPA conducted the tour and observed the following: Smoke detectors/carbon monoxide detectors were observed in common areas and in each resident’s bedroom. Residents’ bedrooms were observed to have required furniture such as bed frames, dressers, chairs, lamps, and sufficient closet space. The required bedding was also observed. The home has two (2) bathrooms and were clean and sanitary. The water temperate was tested and measured at 105.3 and 105.6 degrees, which is within the required 105-120 degrees. There are three fire extinguishers in hallway, activity room, and garage. All appliances in kitchen were observed to be clean and operational. The sharp knives are located in the kitchen cabinet that is inaccessible to residents. Cleaning supplies and chemicals are stored in a locked cabinet in kitchen. Medications will be locked in a closet in living room. All files will be kept in file cabinet in office. The garage will be used to store locked chemicals, hygiene supplies, food backup generator and washer/dryer. The backyard has a shaded area with patio furniture. The home does not have a pool or any large bodies of water. No records were reviewed since the home has never been licensed. Per California Code of Regulations, Title 22, the facility meets the physical plant requirements. Component III was conducted. Exit interview held and a copy of the report was provided to applicant.the state’s words, verbatim · CDSS document, Oct 9, 2025

The state marks this report as 5 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.