Moldaw Family Residences At 899 Charleston is a continuing-care retirement community in Palo Alto, Santa Clara County, California — state license #435294340, licensed for 270 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated October 21, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 12 times and filed 12 documents. The most recent is a facility evaluation report, dated October 21, 2025.
The state's published file for this home includes 3 documents with transcribed findings, dated August 12, 2022 to September 23, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Oct 21, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 23, 2025Unsubstantiated
Allegation investigated: Unqualified staff providing care and supervision. Staff do not have proper training.
On September 23, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced complaint visit to deliver the findings for the above allegations. LPA met with Director of Health Services, Layana Santos and explained the purpose of the visit. Regarding the allegation, unqualified staff providing care and supervision, according to the reporting party, there are residents who have catheters and colostomy bags, however believes that these caregivers are not trained to care for the residents. During the investigation, LPA interviewed the Administrator, Director of Health Services, reviewed records; including training records and exception request submitted to the Department, and reviewed resident files. Based on interviews conducted and records reviewed, there is no resident at the facility who has a colostomy bag, however there is a resident (R1) who has a foley catheter. On March 26, 2025, an exception request was submitted to the Department to retain R1 with a foley cathetethe state’s words, verbatim · CDSS document, Sep 23, 2025 · control 26-AS-20250821151801
Apr 16, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Jan 29, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Moldaw Family Residences At 899 Charleston licensed?
Yes — Moldaw Family Residences At 899 Charleston is a licensed continuing-care retirement community in Palo Alto (Santa Clara County): California license #435294340, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 270 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated October 21, 2025, appears in the inspection record on this page.
Can Moldaw Family Residences At 899 Charleston care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Moldaw Family Residences At 899 Charleston with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 67 RESIDENTS MAY BE NON-AMB. DEMENTIA/SPECIAL CARE. HOSPICE WAIVER APPROVED FOR 20 RESIDENTS. 6 BEDRIDDEN RESIDENTS CAN BE HOUSE IN E BUILDING (3RD FLOOR). NEW MANAGMENT COMPANY, LIFE CARE SERVICES, LLC, EFFECTIVE 10/1/2021.
How much does Moldaw Family Residences At 899 Charleston cost?
California's public licensing record does not include Moldaw Family Residences At 899 Charleston's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Moldaw Family Residences At 899 Charleston accept Medi-Cal or the Assisted Living Waiver?
Moldaw Family Residences At 899 Charleston is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
215 of 270 beds occupied (80%) when the state visited on September 23, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Moldaw Family Residences At 899 Charleston?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 12 state visits and 12 dated documents since 2021 for Moldaw Family Residences At 899 Charleston; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 23, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2023
2022
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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(650) 433-3600Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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