Moldaw Family Residences At 899 Charleston is a continuing-care retirement community in Palo Alto, Santa Clara County, California — state license #435294340, licensed for 270 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 12 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated October 21, 2025 — published below in full, verbatim and unscored.

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Moldaw Family Residences At 899 Charleston

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Continuing-care retirement community · Large community, 270 residents · Palo Alto, CA · Santa Clara County
LicensedMemory careHospiceBedriddenWheelchair not on file
No openings reportedBeds change hands in days ·
License #435294340, held since 2009 · read from the California state record on August 2, 2026 ·See on State Site →
899 East Charleston Road · Palo Alto, Santa Clara County
Phone
(650) 433-3600
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
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Wheelchair / non-ambulatoryNot on file — ask the home
Dementia / memory careVerified in record
Hospice careVerified in record
Bedridden careApproved for 6 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 67 RESIDENTS MAY BE NON-AMB. DEMENTIA/SPECIAL CARE. HOSPICE WAIVER APPROVED FOR 20 RESIDENTS. 6 BEDRIDDEN RESIDENTS CAN BE HOUSE IN E BUILDING (3RD FLOOR). NEW MANAGMENT COMPANY, LIFE CARE SERVICES, LLC, EFFECTIVE 10/1/2021.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 12 times and filed 12 documents. The most recent is a facility evaluation report, dated October 21, 2025.

Most recent state visit
October 21, 2025
Occupancy at the September 23, 2025 visit
215 of 270 beds

The state's published file for this home includes 3 documents with transcribed findings, dated August 12, 2022 to September 23, 2025. 3 of the 3 carry the state's recorded outcome word: “Substantiated” (2), “Unsubstantiated” (1). 3 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 5 of 12 documentsFull record on the state’s site →
20254 state visits · 4 documents
Oct 21, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 23, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Unqualified staff providing care and supervision. Staff do not have proper training.

On September 23, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced complaint visit to deliver the findings for the above allegations. LPA met with Director of Health Services, Layana Santos and explained the purpose of the visit. Regarding the allegation, unqualified staff providing care and supervision, according to the reporting party, there are residents who have catheters and colostomy bags, however believes that these caregivers are not trained to care for the residents. During the investigation, LPA interviewed the Administrator, Director of Health Services, reviewed records; including training records and exception request submitted to the Department, and reviewed resident files. Based on interviews conducted and records reviewed, there is no resident at the facility who has a colostomy bag, however there is a resident (R1) who has a foley catheter. On March 26, 2025, an exception request was submitted to the Department to retain R1 with a foley cathetethe state’s words, verbatim · CDSS document, Sep 23, 2025 · control 26-AS-20250821151801
Apr 16, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 29, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20241 state visit · 1 document
Sep 25, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations1typical 1
Type B citations0typical 1
Substantiated complaints1typical 2
Total complaints2typical 7
State visits on file12typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2009.
Year-by-year trend
YearVisitsDocumentsSubstantiated20254402024110202311120222412021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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$6,000$9,000 /mo
our estimate — Santa Clara County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Ask how the 2023 complaint investigation report was corrected — what changed?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Moldaw Family Residences At 899 Charleston licensed?

Yes — Moldaw Family Residences At 899 Charleston is a licensed continuing-care retirement community in Palo Alto (Santa Clara County): California license #435294340, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 270 residents. State records list 12 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated October 21, 2025, appears in the inspection record on this page.

Can Moldaw Family Residences At 899 Charleston care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Moldaw Family Residences At 899 Charleston with clearances for dementia / memory care, hospice care, and bedridden; it does not list wheelchair / non-ambulatory. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 67 RESIDENTS MAY BE NON-AMB. DEMENTIA/SPECIAL CARE. HOSPICE WAIVER APPROVED FOR 20 RESIDENTS. 6 BEDRIDDEN RESIDENTS CAN BE HOUSE IN E BUILDING (3RD FLOOR). NEW MANAGMENT COMPANY, LIFE CARE SERVICES, LLC, EFFECTIVE 10/1/2021.

How much does Moldaw Family Residences At 899 Charleston cost?

California's public licensing record does not include Moldaw Family Residences At 899 Charleston's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Moldaw Family Residences At 899 Charleston accept Medi-Cal or the Assisted Living Waiver?

Moldaw Family Residences At 899 Charleston is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

215 of 270 beds occupied (80%) when the state visited on September 23, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Moldaw Family Residences At 899 Charleston?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 12 state visits and 12 dated documents since 2021 for Moldaw Family Residences At 899 Charleston; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 23, 2025, records an allegation the state marked “Unsubstantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

3 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedUnqualified staff providing care and supervision. Staff do not have proper training.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On September 23, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced complaint visit to deliver the findings for the above allegations. LPA met with Director of Health Services, Layana Santos and explained the purpose of the visit. Regarding the allegation, unqualified staff providing care and supervision, according to the reporting party, there are residents who have catheters and colostomy bags, however believes that these caregivers are not trained to care for the residents. During the investigation, LPA interviewed the Administrator, Director of Health Services, reviewed records; including training records and exception request submitted to the Department, and reviewed resident files. Based on interviews conducted and records reviewed, there is no resident at the facility who has a colostomy bag, however there is a resident (R1) who has a foley catheter. On March 26, 2025, an exception request was submitted to the Department to retain R1 with a foley catheteCDSS inspection report, September 23, 2025 · control 26-AS-20250821151801

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff handles residents in a rough manner
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
LPA Marrufo conducted an unannounced complaint investigation visit and met with Karen Lerner. On 05/10/2023, the Department received the complaint allegations and on 05/12/2023, LPA Marrufo conducted an initial complaint investigation visit. During visit on 05/12/2023, LPA Marrufo obtained copies of the following documents: resident R1 and R2’s Physician’s Report and Appraisal/Needs and Services Plan, Internal Incident Reports from staff S1-S5, Resident Roster, and Staff Roster. LPA Marrufo conducted interviews with staff S2, S6-S7, and attempted interviews with residents R1 and R2. LPA observed R1 and R2 during visit and conducted additional resident interviews. S1’s Internal Incident Report states that during the beginning of S1’s PM shift, S1 was doing rounds with S2 and S3. S1 stated that the residents were lying on top of their comforters, which made it hard for the staff to turn them during rounds. See LIC9099-C for more information. Page 1 of 2. SubstantiatedCDSS inspection report, May 18, 2023 · control 26-AS-20230510121329

2022

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedFacility did not ensure changes in resident's condition were reported to a physician and responsible party. Facility did not have an exception to retain a resident with a catheter. Facility neglience resulted in resident sustaining serious bodily injury
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit to deliver the findings on the above allegations and met with Preet Kaur, Associate Executive Director. On 01/17/2020, the Department conducted an initial complaint investigation visit regarding the above allegations and obtained copies of documents related to the complaint investigation. Between 1/22/20 and 5/28/2020, the Department conducted interviews and review of documents and made another facility visit on 07/22/2021. 9 facility staff, 1 family member, 2 agency staff and resident (R1) were interviewed. R1 was unable to communicate and did not respond to questions. 9 out of 9 facility staff stated there was no incident report done or concern of blood in urine brought to the attention of home health agency or primary doctor or family member. 2 out of 2 agency staff stated they were not informed of any concern of possible blood in urine. SubstantiatedCDSS inspection report, August 12, 2022 · control 26-AS-20200115090530

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 1
Type B citations
0
typical for this size: 1
Substantiated complaints
1
typical for this size: 2
Total complaints
2
typical for this size: 7
State visits on file
12
typical for this size: 19
See the full inspection record on the state's site →
Talk to this home directly

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(650) 433-3600
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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