Bridgepoint At Los Altos is a residential care home for the elderly (RCFE) in Los Altos, Santa Clara County, California — state license #435200989, licensed for 150 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 18, 2025 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 14 times and filed 14 documents. The most recent is a facility evaluation report, dated November 18, 2025.
The state's published file for this home includes 3 documents with transcribed findings, dated December 20, 2024 to September 25, 2025. 3 of the 3 carry the state's recorded outcome word: “Unsubstantiated” (3). 3 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 3 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Nov 18, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Sep 25, 2025Unsubstantiated
Allegation investigated: - Staff is not properly addressing rodent issue in the facility
On 09/25/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver findings regarding the allegations received. LPA met with resident services director Ria Hernandez and explained the purpose of today's visit. During the investigation, LPA Vado and LPA Jain made observations, reviewed documentations, and conducted multiple interviews. It was found that the facility has had pest control in place for several months prior to this allegation being made. Pest control regularly came and set up traps and conducted evaluations prior to the allegation being received. Documents reviewed confirm the services from the contracted pest control. Staff were also trained to make observations and report sightings as well in order to immediately conduct spot cleaning or alerting to pest control for a return visit before the the regularly scheduled visit. Based on the information received this allegation is unsubstantiated. Based on these observatiothe state’s words, verbatim · CDSS document, Sep 25, 2025 · control 26-AS-20250616152408
Sep 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 19, 2025Unsubstantiated
Allegation investigated: Residents not being provided their medications as prescribed. Staff not providing adequate food service. Staff not providing services to residents in care. Residents are not provided activities.
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Administrator (ADM) Rod Moshiri. On 01/04/2023, the Department received a complaint with the above allegations. On 01/12/2023, LPA Marrufo conducted an initial complaint investigation visit. Additional visits were conducted on 10/10/2024 and 01/09/2025. LPA Marrufo obtained copies of the Medication Administration Records (MAR) for residents R1-R4 from the months November 2022 to January 2023. R1’s MAR indicates that R1 was provided medications as prescribed. R2’s MAR indicates that R2 was provided medications as prescribed but had empty boxes on 10:30 AM and 12:00 PM on 11/27/2022 and 10:30 AM on 12/29/2022. R3’s MAR indicates that R3 was provided medications as prescribed but had empty boxes on 12:00 PM on 11/27/2022 and 6:00 AM 12/31/2022. R4’s MAR indicates R4 was provided medications as prescribed but had empty boxes on 1:00 PM on 11/10/2022. See LIC9099-C for more infothe state’s words, verbatim · CDSS document, Mar 19, 2025 · control 26-AS-20230104161651
Dec 20, 2024Unsubstantiated
Allegation investigated: Resident sustained multiple unexplained injuries while in care Staff did not seek timely medical attention for resident Staff dispensed wrong medication not prescribed to resident Staff did not refill resident’s medication
Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Mehrad Moshiri, Executive Director. On 11/02/2022, the Department received a complaint with the above allegations. On 11/09/2022, LPA Marrufo conducted an initial investigation. On 10/10/2024, LPA Marrufo conducted an additional complaint investigation visit. On 09/13/2022, the facility submitted an LIC624 Unusual Incident/Injury Report (IR) to the Department. The IR states that on 09/07/2022, resident R1 had an unwitnessed fall in R1’s bathroom. Staff found R1 on R1’s left side. R1 was unable to answer staff questions and was slurring words when speaking. Staff called 911 immediately after finding R1 had fallen at 8:29 AM. Paramedics arrived onsite at 8:39 AM and transported R1 to the hospital for further evaluation. See LIC9099-C for more information. Page 1 of 4. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 20, 2024 · control 26-AS-20221102143338
Oct 10, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 28, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Bridgepoint At Los Altos licensed?
Yes — Bridgepoint At Los Altos is a licensed residential care home for the elderly (RCFE) in Los Altos (Santa Clara County): California license #435200989, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 150 residents. State records list 14 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated November 18, 2025, appears in the inspection record on this page.
Can Bridgepoint At Los Altos care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Bridgepoint At Los Altos with clearances for wheelchair / non-ambulatory and hospice care; it does not list dementia / memory care and bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordLICENSED TO SERVE RESIDENTS 60 YEARS AND ABOVE. A HOSPICE WAIVER FOR 10 WITH A TOTAL CARE ADDENDUM HAS BEEN APPROVED. A FIRE CLEARANCE FOR 150 NONAMBULATORY HAS BEEN GRANTED.
How much does Bridgepoint At Los Altos cost?
California's public licensing record does not include Bridgepoint At Los Altos's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Santa Clara County typically runs $6,000–$9,000/mo and small board-and-care homes $5,000–$8,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Bridgepoint At Los Altos accept Medi-Cal or the Assisted Living Waiver?
Bridgepoint At Los Altos is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
124 of 150 beds occupied (83%) when the state visited on September 25, 2025. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Bridgepoint At Los Altos?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 14 state visits and 14 dated documents since 2021 for Bridgepoint At Los Altos; 3 complaint-investigation narratives are transcribed verbatim below. The most recent, dated September 25, 2025, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 14 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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