Alma Via Of San Francisco

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Prior to admission staff did not provide resident or resident's authorized person with an appraisal of the resident's individual service needs Staff did not provide records to resident or resident's authorized person upon request

On 4/2/2025, LPA Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Cleitus Jones. LPA interviewed staff, resident and outside parties and reviewed resident records during the course of the investigation. Complaint alleges prior to admission staff did not provide resident or resident's authorized person with an appraisal of the resident's individual service needs. Upon review of resident records, LPA determined that prior to resident (R1’s) admission, the facility had completed an appraisal for R1. LPA interviewed R1 who stated that they did not have concerns of the facility not completing or providing their care plan. R1 indicated that the facility is meeting their needs and is very satisfied with the care provided. In addition, R1 can determine their own health needs and does not have or require a responsible party for health needs and decisions. Continued onto LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 2, 2025 · control 14-AS-20250203162006

Allegation investigated: Facility staff did not provide proper notice of rate increase

**This report is an amended version of original LIC9099 dated 4/2/2025** On 4/17/2025, LPA Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Cleitus Jones. LPA interviewed staff, resident and outside parties and reviewed resident records during the course of the investigation. Complaint alleges facility staff did not provide proper notice of rate increase for resident (R1). Reporting party indicated the following dates: 7/31/2020, 4/30/2021, 4/30/2022, 1/27/2023, 1/30/2024, with an additional noted increase on 8/1/2020. Upon a review of resident (R1) records, LPA gathered all dated notifications of rate increases on file. Continued onto LIC9099-C Substantiatedthe state’s words, verbatim · CDSS document, Apr 2, 2025 · control 14-AS-20240426082005

Allegation investigated: Lack of supervision resulted in resident eloping from facility

On 10/15/2024, Licensing Program Analysts (LPA's) Tobola & Jian arrived unannounced for the purpose of initiating complaint investigation and was greeted by Executive Director, Cleitus Jones. LPA toured the facility, interviewed Executive Director, gathered resident records and made observations during the course of the investigation. Complaint alleges, lack of supervision resulted in resident eloping from facility. Based upon interviews with Executive Director, it was found that resident (R1) had eloped from the facility during the overnight hours of 9/28/2024. It was found that staff (S1) had been asleep during the incident had not properly supervised residents resulting in R1 exiting the facility unsupervised. Upon review of R1's records, it was found that R1 is diagnosed with dementia, has wandering behavior and is not allowed to leave the facility unassisted. Allegation, Lack of supervision resulted in resident eloping from facility is found to be SUBSTANTIATED. A finding that thethe state’s words, verbatim · CDSS document, Oct 15, 2024 · control 14-AS-20241007145518

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Allegation investigated: Resident sustained injuries due to staff neglect Staff did not ensure facility transport vehicle was not in disrepair

On 9/20/2024, Licensing Program Analyst (LPA) Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Executive Director, Cleitus Jones. LPA toured the facility, interviewed staff, gathered facility documents and made observations during the course of the investigation. Complaint alleges resident sustained injuries due to staff neglect. Based upon interviews with Executive Director and staff (S1) it was found that S1 had provided assistance to resident (R1) during transportation to an appointment on 8/22/2024. The facility van wheelchair lift was not in proper electronic functioning order but is also equipped with a manual hand crank lever located inside the vehicle. S1 stated that they assist residents into the wheelchair lift based on transportation practices for wheelchair assistance by placing residents facing forwards and outside the vehicle. During the event, S1 had properly loaded R1, facing forwards towards the outside of thethe state’s words, verbatim · CDSS document, Sep 20, 2024 · control 14-AS-20240823163924

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.