Kokoro Assisted Living

Allegation investigated: - Staff does not ensure facility is kept free of pests

On 06/03/2026, Licensing Program Analyst (LPA) conducted an uannaounced complaint investigation visit to investigate the allegation received. LPA met with administrator Bryce Saxton and explained the purpose of today's visit. LPA toured the dining room area and the second floor of the facility based on the allegation details identifying the second floor. LPA toured with the administrator Bryce Saxton. LPA observed various pest control interventions in place through out the facility. Additionally LPA was able to reveiw and obtain copies of pest control invoices showing that pest control has been in place and pest control visit the facility regularly, two times a month according to the administrator to be aggressive in the pest control. LPA did not observe any pests during today's observations and was able to confirm that there are interventions and plans alredy in place that have been ongoing since at least December 2025. The management company of the faciltiy changed in 2025 and those records dating back to March of 2025 are not retrievable. Pest control was in place by a different pest control company prior to December 2025. Based on observations made and records reveiwed this allegation is unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with the administrator and a copy is provided on this day. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 3, 2026 · control 14-AS-20260529090632

Allegation investigated: - Staff did not safegurd residents personal belongings

On 11/10/2025, Licensing Program Analyst (LPA) conducted an uannaounced complaint investigation visit do deliver findings in regards to the allegation received. LPA met with resident services director Sakae Hamilton and explained the purupose of today's visit. During the investigation LPA conducted interviews and reviewed pertinent documents related to the complaint. Its discovered that the resident gave the faciilty their belongings to the facility after they passed away. LPA reviewed the documentation regarding this, and confirms that this was put in place by the resident prior to passing away. The responsible party is aware of the will and picked up any belongings the responsible party wanted. The rest of the resident's belongings were put for sale among staff with the proceeds going back into the facility to support staff related functions. Per interviews conducted, LPA was not able to determine if any items were taken illegitatmately as they were given away and the responsible party obtained only certain items they wanted. Nothing was overtly noticed as missing or stolen. This allegation is unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Sakae and a copy is proveder Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 10, 2025 · control 14-AS-20251021111703

Type of visit: Case Management - Other

On 10/3/2025, Licensing Program Analyst(LPA) John Calandra arrived at the facility, to conduct a Case Management in regards to a Change in Management application. LPA was greeted by Angie Esplana, Business Office Director and explained the purpose of the visit. LPA Calandra spoke with the Operations Specialist, Jessica Quintana and Trevor Ogden regarding the Change in Management. A Change in Administrator will not occur until the Change in Management application has been processed by the Centralized Applications Bureau(CAB) unit. During the visit, LPA collected the facility's current LIC 500. No deficiencies were cited during today's visit. An exit interview was conducted and a copy of the report left emailed to facility representative.the state’s words, verbatim · CDSS document, Oct 3, 2025

Type of visit: Required - 1 Year

On 09/22/2025, Licensing Program Analyst (LPA) Jian conducted an unannounced Annual Required – 1 yr. inspection for this facility and was greeted by Staff, Julia Webb. Administrator, Chantelle Hudson & Business Office Director, Angie Esplana joined later during the visit. LPA conducted a tour of the facility with staff, facility found to be clean and at a comfortable temperature with all exits free from obstruction. Resident’s bedrooms, common areas, kitchen & food storage areas were inspected. Fire Extinguishers located on each resident floor, kitchen and common spaces were found to be charged. Smoke and carbon monoxide detectors and fire safety systems were present and recently serviced by fire inspection agency. There was a sufficient supply of both perishable and nonperishable foods as required, with food stored in the kitchen, sufficient for residents in care. Food supply is replenished constantly throughout the week and stored properly. Administrator stated no resident requested special diet. Cleaning supplies and other toxins are safely stored in locked closets throughout each floor, and housekeeping carts all of which were secured upon inspection. There was a supply of hygiene products and paper products available for residents. All resident’s bedrooms have lighting & appropriate furnishings and bedding items. Each stairwell exit is unlocked but has a auditory alarm when opened. Residents that were out in the community during the inspection were observed interacting with staff, fellow residents and visitors in the common areas. There is a single outdoor patio for resident use, all equipped with appropriate shading. Technical Violation issued for lack of documentation of one resident's refusal of annual medical assessment visit and technical violation issued for lack of documentation for the first quarterly emergency drill. A spot check of medications including narcotic was conducted and found that all medication counts and records to be in order. No deficiencies were cited. The report was reviewed and discussed with Administrator and Business Office Director. A copy of the report was left at the facility.the state’s words, verbatim · CDSS document, Sep 22, 2025

The state marks this report as 4 pages; the online copy we transcribed has 2. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

On 10/10/2024, Licensing Program Analyst (LPA) Tobola conducted an unannounced Annual Required – 1 yr. inspection for this facility and was greeted by Executive Director, Chantelle Hudson & Business Office Director, Angie Esplana. The facility currently provides care for 46 residents, 2 of which are receiving hospice services and some of which with a diagnosis of dementia. LPA continued with a tour of the facility with staff, facility found to be clean and at a comfortable temperature with all exits free from obstruction. Resident’s bedrooms, common areas, kitchen & food storage areas were inspected. Fire Extinguishers located on each resident floor, kitchen and common spaces were found to be charged. Smoke and carbon monoxide detectors and fire safety systems were present and recently serviced by fire inspection agency. There was a sufficient supply of both perishable and nonperishable foods as required, with food stored in the kitchen, sufficient for residents in care. Food supply is replenished constantly throughout the week and stored properly. Facility provides a wide variety of meal preferences and preparation while also ensuring proper dietary restrictions are followed. Cleaning supplies and other toxins are safely stored in locked closets throughout each floor, and housekeeping carts all of which were secured upon inspection. There was a supply of hygiene products and paper products available for residents. All resident’s bedrooms have lighting & appropriate furnishings and bedding items. During inspection LPA observed a maintenance cart containing power tools and other items that could pose potential safety risk located in the 5th floor stairwell. Each stairwell exit is unlocked but has a auditory alarm when opened. No residents were observed on the floor or near the maintenance cart when found. Maintenance staff immediately removed and secured items. Residents that were out in the community during the inspection were observed interacting with staff, fellow residents and visitors in the common areas. The facility encourages regular family visits and utilizes a variety of activities with LPA observing residents utilizing activity spaces and items. There is a single outdoor patio for resident use, all equipped with appropriate shading Continued onto LIC809-C LPA conducted a sample file review for residents and found all items to be in order including needs & service plans and physician's reports. Upon a spot check of staff files, LPA found that caregiver staff have current 1st aid and CPR completed. Executive Director and Business Office Manager are currently in progress to complete all staff annual training records. Facility utilizes Allen Flores approved training vendor with training records currently over 50% completed. Executive Director agreed to provide proof of completion for all required training by 11/6/2024. Technical Violation issued. Lastly, A spot check of medications including narcotic was conducted and found that all medication counts and records to be in order. Chantelle Hudson's Administrator Certificate is currently active through 7/17/2025. LPA requested the following documents be sent to CCL by COB 10/24/2024: LIC 308 Designated Facility Responsibility LIC 500 Personnel Summary LIC 610 Emergency Disaster Plan Liability Insurance Deficiency cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties.the state’s words, verbatim · CDSS document, Oct 10, 2024

Type of visit: Case Management - Other

On March 12, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 10:57 AM to conduct an unnanounced Case Management visit to assess a resident (R1), the facility had submitted a total care exception request for. LPA Calandra met with Naoko Jones, Executive Director and explained the purpose of his visit. LPA Calandra observed R1 during a pre-scheduled appointment and while R1 eating lunch in the common dining room with a member of the care staff. No deficiencies were cited during today's visit. This report was reviewed with Naoko Jones, Executive Director and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Mar 12, 2024

Type of visit: Case Management - Other

On March 8, 2024, Licensing Program Analyst(LPA) John Calandra arrived at the facility at 1:40 PM to conduct an unnanounced Case Management visit in regards to an Exception request submitted by the facility for a resident who the facility believes needs total care. LPA Calandra met with Angelina Esplana, Director of Marketing and Administration and explained the purpose of his visit. Executive Director, Naoko Jones and Sakae Hamilton, Director of Resident Care were off and unable to join the visit. LPA Calandra met and interviewed R1 to assess the resident. Further details can be found on the 812. LPA Calandra also interviewed staff tasked with caring for R1. No deficiencies were cited during today's visit. This visit will be continued at a later date. The report was reviewed with Angelina Esplana, Director of Marketing and Administration and a copy of the report left at the facility.the state’s words, verbatim · CDSS document, Mar 8, 2024