Perpetual Help Home Care is a residential care home for the elderly (RCFE) in Valley Center, San Diego County, California — state license #374604108, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 9 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 2, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2021, the state has visited this home 9 times and filed 9 documents. The most recent — a complaint investigation report on April 2, 2026 — closed with the state’s outcome word: “Unsubstantiated.”
The state's published file for this home includes 2 documents with transcribed findings, dated February 13, 2024 to April 2, 2026. 2 of the 2 carry the state's recorded outcome word: “Unsubstantiated” (2). 2 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 2 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Apr 2, 2026Unsubstantiated
Allegation investigated: Staff failed to meet resident's hygiene needs. Facility pool is unclean. Staff are not meeting resident's medical needs.
On April 2, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced follow-up complaint visit. The LPA met with the Administrator (A1), Helen Ramirez, and (A2) Jose Ricardo Ramirez, and explained that the purpose of the visit was to investigate the allegations mentioned above. The investigation consisted of collecting records and observing the facility. The Department obtained various documents, including the Personnel Report LIC 500 (dated 01/17/26), the Resident Roster (dated 01/30/26), service records for VA Home Health Aid dated 2026, Identification and Emergency Information LIC 601, Face Sheet & Emergency Info, Service Plan, Resident Appraisal LIC 603A, Medical Assessment for Residential Care Facilities for the Elderly LIC 602A, and other relevant records related to this complaint. On 10/19/2023, the department interviewed Advance Medical Support (AMS) and residents (R1). On 04the state’s words, verbatim · CDSS document, Apr 2, 2026 · control 18-AS-20231016124246
Feb 13, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Mar 17, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 19, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 13, 2024Unsubstantiated
Allegation investigated: Staff did not have required training Staff did not treat residents with dignity
Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced follow-up investigation visit and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Caregiver Elvira Mangabat. Administrator Raymond Ramirez arrived during the visit and assisted the LPA. Throughout the investigation, the Department secured pertinent records and conducted interviews with sources. It was alleged the staff did not have the required training. It was reported to the Department staff were assisting residents with medications. Interviews with multiple sources did not reveal concerns with lack of assistance from staff. Records obtained from the facility revealed care staff had received medication assistance training. (See LIC 9099C for continuation of report.) Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 13, 2024 · control 08-AS-20201014134932
Feb 13, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Feb 8, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Perpetual Help Home Care licensed?
Yes — Perpetual Help Home Care is a licensed residential care home for the elderly (RCFE) in Valley Center (San Diego County): California license #374604108, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 9 inspection and complaint documents since 2021; the most recent, a complaint investigation report dated April 2, 2026, was marked “Unsubstantiated” by the state.
Can Perpetual Help Home Care care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Perpetual Help Home Care with clearances for wheelchair / non-ambulatory, hospice care, and bedridden; it does not list dementia / memory care. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. SIX (6) NONAMBULATORY OF WHICH ONE (1) MAY BE BEDRIDDEN.BEDRIDDEN IN BEDROOM 1 ONLY. HOSPICE WAIVER FOR ONE (1).
How much does Perpetual Help Home Care cost?
California's public licensing record does not include Perpetual Help Home Care's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Diego County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Perpetual Help Home Care accept Medi-Cal or the Assisted Living Waiver?
Perpetual Help Home Care is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
5 of 6 beds occupied (83%) when the state visited on April 2, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Perpetual Help Home Care?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 9 state visits and 9 dated documents since 2021 for Perpetual Help Home Care; 2 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 2, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 9 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing. No substantiated complaints are on file.
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(760) 913-5580Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.
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