Secure Seniors

Type of visit: Required - 1 Year

On 07/28/26, Licensing Program Analyst (LPA) Aziz Faizi made an unannounced visit to the facility to conduct a required annual inspection. LPA was greeted and granted entry by Administrator Ljiljana Vuckovich who was informed of the purpose of the visit. The facility is a two-story home with eleven (11) bedrooms and thirteen (13) bathrooms. There are no pools or known firearms on the premises. LPA toured the facility's exterior and observed outdoor pathways were free of obstructions. Outdoor shaded seating area is available for the clients in care. The physical plant, including floors, windows, and doors, was clean and well maintained. Fixtures and furniture were in good repair. LPA toured the kitchen and observed the facility has a two-day supply of perishable foods and more than a seven-day supply of non-perishable foods, which are stored in a safe and healthy manner. LPA observed knives and sharp instruments secured in locked kitchen cabinets. Laundry equipment was in good working condition. Sharp and dangerous objects were securely locked and inaccessible to residents. Both the smoke detector and carbon monoxide detector were operational, and the hot water temperature was 106.5°F. Fire extinguishers equipped throughout the building are maintained in accordance with the department's safety requirements expiring on 03/30/2027. Adequate staff were present to supervise clients during the visit. The administrator holds a current administrator’s certificate. Continued with 809C LPA reviewed files for five (5) staff members, confirming criminal clearances, updated training, and CPR/First Aid certification. Five (5) resident files were reviewed and contained all required documentation. All resident medications were securely locked in the kitchen cabinet. LPA observed medications were checked and listed ensuring accuracy and proper documentation by the facility and staff. LPA reviewed the facility’s emergency and disaster plan, including documentation of the last fire/earthquake drill conducted on 07/03/2026, which met department requirements. All facility exits were clear of obstructions. No deficiencies were cited during the visit. An exit interview was conducted, during which this report was reviewed and provided.the state’s words, verbatim · CDSS document, Jul 28, 2026

Allegation investigated: Staff physically assaulted Resident which resulted in a minor injury. Staff spoke inappropriately to resident. Staff did not meet resident's toileting needs.

On May 19, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Antonine Richard, conducted a follow-up unannounced complaint visit. The LPA met with the Administrator (A1), Ljiljana Vuckovich, and explained the purpose of the visit. The investigation involved collecting records and touring the facility. On May 19, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated April 17, 2026) and the Client Roster (dated April 17, 2026). The Department reviewed and collected documents for four residents (R1-R4), which included the Admission Agreement, the Physician's Report, the Medical Assessment, the Medication Administration Records (MARs), and the Appraisal/Needs and Services Plan. Additionally, the Department reviewed the Unusual Incident/Injury Report dated June 7, 2024, and the Death Report dated December 16, 2025. On May 19, 2026 the Department interviewed the Licensee Administrator (A1) and four staff members (S1-S3). They also interviewed four residents (R2-R5) and the Responsible Party (RP). Unsubstantiated Allegation: #1: Staff physically assaulted resident which resulted in a minor injury. The complaint alleged that staff members physically harmed resident R1, causing a bruise on R1's forehead. On May 19, 2026, the department interviewed the licensee, who denied the allegation, asserting that the staff cares deeply for R1 and would never hurt any residents in their care. During the same visit, the department interviewed the Administrator (A1), who also denied the allegation. A1 stated that upon learning of the complaint, they conducted an investigation and determined that the did not hit the resident. A1 explained that R1 sometimes leaves their room at night to go to the bathroom and, on this particular night, R1 hit their head on the door. Additionally, the department interviewed four staff members (S1-S4), all of whom denied ever hitting anyone. S1, S2, and S3 mentioned that they have been caring for R1 since R1 moved into the facility and would never consider abusing or physically harming R1. The department also interviewed four other residents (R2-R5), all of whom denied ever being hit or assaulted by staff or other residents. Furthermore, the responsible party (RP) was interviewed and denied the allegation, stating that R1 is fortunate to be living at the facility and that the staff have gone above and beyond to assist R1. On May 19, 2026, the department reviewed the unusual Incident Report the facility sent to Community Care Licensing (CCL) on 06/07/2024, which indicated that R1 hit R1's forehead while going to the bathroom in the middle of the night. The forehead showed slight redness. Additionally, the responsible party (RP) was interviewed on May 19, 2026. The RP denied the allegation, stating that during visits, R1 would often get up quickly and try to do things independently without using a walker. However, staff always stayed within one or two feet of R1, as R1 could move without the walker. The RP also stated that R1 is very vocal and would have let RP know the staff refuses to assist R1. The department's review of the R1 physician report dated 11/16/2023 indicated that R1 could be self cared and needs assistance. The department was unable to interview a resident (R1) because R1 passed away on December 12, 2025. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is Unsubstantiated. Allegation: #2: Staff spoke inappropriately to the resident. The complaint alleged that staff spoke inappropriately to resident R1 after R1 requested assistance. On May 19, 2026, the department interviewed the licensee, who denied the allegation and asserted that staff would never speak inappropriately to residents. During the same visit, the department interviewed Administrator A1, who also denied the allegation and stated that residents were using inappropriate language toward staff members. The department interviewed four staff members (S1-S4), all of whom denied the allegation and stated that residents used offensive language when they were unhappy. Additionally, the department spoke with four residents (R2-R5), all of whom denied ever speaking inappropriately to by staff members. The responsible party (RP) was also interviewed and denied the allegation, stating that the staff did not use inappropriate language toward R1. Unfortunately, the department was unable to interview resident R1, as R1 passed away on December 12, 2025. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is Unsubstantiated. Allegation: #3: Staff did not meet resident’s toileting needs. The complaint alleged that the resident (R1) asked the staff to assist R1 to the bathroom, but the staff refused to take R1. On May 19, 2026, the department conducted interviews regarding an allegation against the licensee. The licensee denied the allegation, asserting that staff would never refuse to assist a resident wanted to use the bathroom. The department also interviewed the Administrator (A1), who similarly denied the allegation and stated that staff checks on residents every two hours and as needed, particularly at night. During the same investigation, four staff members (S1-S4) were interviewed, all of whom denied the allegation and emphasized that they would never refuse assistance to a resident requiring help with the bathroom needs. They noted that some residents who can walk with a walker sometimes go to the bathroom on their own, but staff remain nearby to assist if needed. Resident R1 would ask for help even when it was not necessary. The department also interviewed four other residents (R2-R5), all of whom denied the allegation and confirmed that staff assist them whenever they request help. Additionally, the responsible party (RP) was interviewed on May 19, 2026. The RP denied the allegation, stating that during visits, R1 would often get up quickly and try to do things independently without using a walker. However, staff always stayed within one or two feet of R1, as R1 could move without the walker. The RP also stated that R1 is very vocal and would have notified the RP that the staff refused to assist R1. The department was unable to interview a resident (R1) because R1 passed away on December 12, 2025. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of this report was provided to the Administrator Ljiljana Vuckovich.the state’s words, verbatim · CDSS document, May 19, 2026 · control 18-AS-20240610130942

Allegation investigated: Resident sustained unexplained injury while in care.

On 09/15/25 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation in regards to the allegation noted above. LPA met with administrator Sandy Krasovec, and explained the purpose of the visit and the elements of the allegation. The allegation was investigated and the investigation, consisted of observations, interviews and records review. On 9/08/25 Community Care Licensing received a complaint alleging Resident #1 (R1) sustained unexplained injury while in care. It was further alleged that R1 had multiple bruises in various stages of healing and skin tears all over their person including (neck, back and arms). An interview conducted with administrator revealed that R1 had sustained a fall prior to leaving to an appointment on 09/07/25, this was corroborated by a records review of text message between administrator with R1s responisible party. Per a records review, an Unusual/Incident Injury report reporting R1 sustained a fall on 09/03/25 and 09/07/25, requiring for R1 to be sent out. LPA observed for there to be additional incident reports dating back to June 2024. Additionally per a review of the staff schedule there was a total of four (4) staff present at the time of Unsubstantiated the incident on 09/07/25, as the well the administrator. Per an interview conducted with R1, R1 stated that they could not remember what happened but could recall that they fell, and had some pain. LPA observed for R1 to have bruises under both eyes and on their right eyebrow, and temple. Per an interview with R1s responsible party revealed that R1 has a history of falls and there was no concerns with the care R1 is receiving. Based on observations, interviews and records review the allegation of resident sustained unexplained injury while in care is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted where a copy of this report was reviewed and provided to Sandy Krasovec, administrator.the state’s words, verbatim · CDSS document, Sep 15, 2025 · control 18-AS-20250908163112

Type of visit: Required - 1 Year

On 7/3/24 at 1:25pm Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to conduct an 1 year required visit/annual inspection. LPA met with Administrator Sandy Krasovec, where LPA explained the purpose of the visit. At the time of the visit were (15) residents and (5) staff present. The facility is licensed to serve 16 non ambulatory elderly residents, age 60 and above. 2 of whom may be bedridden in bedrooms 9 or 10 only. There is an approved hospice waiver for (5), as well a locked perimeter fenced gate approved. There are currently 4 residents receiving hospice services. The facility is two story home consisting of 11 bedrooms and bathrooms. The facility was observed to be clean and clutter free. The medications, sharps and hazardous items were observed to be locked and inaccessible to residents in care. There are no pools or bodies of water on the premises, or known guns or ammunition. The emergency disaster drills are being conducted on quarterly basis and the last drill was on 5/31/24. The facility has an ample supply of personal protective equipment (PPE), hygiene items, and linen. The facility was observed to have a 2 day supply of perishable and 7 day supply of non perishable food items. The facility was observed to have the required postings. The hot water temperature was measured and found to be within regulatory limits. A review of records was conducted, resident records had medical assessments, admission agreements. The staff present were observed to have obtained criminal record clearance, and had valid CPR certification. The administrator has a valid administrator certificate. Based on today's inspection there were no deficiencies cited. An exit interview was conducted and a copy of this report was provided to Administrator Sandy Krasovec.the state’s words, verbatim · CDSS document, Jul 3, 2024