Knolls West Assisted Living is a residential care home for the elderly (RCFE) in Victorville, San Bernardino County, California — state license #366426335, licensed for 64 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 14 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated June 4, 2026 — published below in full, verbatim and unscored.
No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.
Since 2022, the state has visited this home 18 times and filed 14 documents. The most recent is a facility evaluation report, dated June 4, 2026.
The state's published file for this home includes 6 documents with transcribed findings, dated October 12, 2022 to April 13, 2026. 6 of the 6 carry the state's recorded outcome word: “Unfounded” (1), “Unsubstantiated” (5). 6 include the transcribed allegation the state investigated, word for word.
Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.
What the state’s words mean
Jun 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
May 4, 2026Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Apr 13, 2026Unsubstantiated
Allegation investigated: Staff do not respond to residents' requests for assistance. Staff are not following universal precautions to prevent the spread of infectious disease. Staff do not treat residents with respect.
***This is an amendment**** On 4/13/2026 at 9:20 AM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to amend and deliver the findings of the above allegations. LPA Serrano met with Assistant Administrator Janeth Gonzalez to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff and residents as well as facility observation. Allegation #1: Staff do not respond to residents' requests for assistance. – Based on interviews with staff and residents, all of them confirmed that staff respond to residents’ requests for assistance in a timely manner when they pull the call light button. The allegation cannot be substantiated. *** Continuation in LIC9099C *** Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 13, 2026 · control 56-AS-20260403115257
Feb 23, 2026Unsubstantiated
Allegation investigated: Residents sustained multiple bedsores due to staff neglect Facility staff did not meet residents’ hygiene needs Facility staff did not ensure residents had clean bed linens Facility staff did not ensure residents had clean clothing Facility staff did not meet residents’ grooming needs Facility staff served residents food of poor quality Facility staff withheld food from residents Facility staff were not trained on procedures regarding medications before dispensing medications Facility staff spoke inappropriately to residents
On 02/23/2026 at 9:40AM Licensing Program Analyst (LPA) Renese Howell-Small conducted an unannounced visit to the facility to deliver findings for the above allegations. LPA met with Assistant Admnistrator, Janeth Gonzalez, introduced self and stated the purpose of the visit. It is alleged that residents sustained multiple bedsores due to staff neglect. LPA conducted interviews with residents and staff. Resident 1 (R1) no longer resides at the facility and was unable to be interviewed. Record review confirmed R1 left the facility on 01.23/2024. LPA interviewed a relative of R1 who stated that they did not have any concerns with the care that was provided to R1 and denied the allegation. Interviews with staff revealed they currently have no residents with bedsores. Based on interviews conducted with the relative of R1 and staff, and a review of records, the allegation is UNSUBSTANTIATED. It is alleged that facility staff did not meet residents' hygiene needs. LPA conducted interviews withe state’s words, verbatim · CDSS document, Feb 23, 2026 · control 56-AS-20240126083631
Dec 17, 2025Unsubstantiated
Allegation investigated: Staff did not ensure residents were fed
On 12/17/2025 at 9:05 AM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to investigate and deliver the findings of the above allegation. LPA Serrano met with Assistant Administrator Janeth Gonzalez to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff and residents as well as facility observation. Allegation: Staff did not ensure residents were fed. – Based on information received during staff and resident’s interviews, 5 out of 5 staff stated that the facility staff feed all the residents in care. They further stated that there are always staff helping with the feeding and if a staff member cannot work that day, another staff from different shifts or office personnel will cover. 5 out of 5 residents stated that they are always fed in the facility 3 times a day and a snack. Some residents that cannot come to the dining table, the staff will go to their rooms and serve them their meals. Lthe state’s words, verbatim · CDSS document, Dec 17, 2025 · control 56-AS-20251212162254
Aug 8, 2025Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Dec 9, 2024Unfounded
Allegation investigated: Staff does not ensure resident is provided meal service in a timely manner. Staff does not ensure medications are dispensed as prescribed for resident in care.
On 12/09/2024 at 9:20 AM, Licensing Program Analyst (LPA) Eldin Serrano conducted an unannounced visit to the facility to commence a complaint investigation. LPA Serrano was greeted and granted entrance by a staff member and LPA Serrano met with the administrator Terronsay Whaley. LPA Serrano identified himself and discussed the purpose of the visit and the elements of the allegations with administrator Whaley. LPA Serrano conducted a quick tour of the facility, interviewed staff, and obtained facility records. Regarding allegation "Staff does not ensure resident is provided meal service in a timely manner." LPA Serrano reviewed facility documents and conducted interview with the administrator. Per resident's roster review and interviews conducted, LPA Serrano determined Resident #1 (R1) does not live at this facility. LPA was able to verify that R1 lives at another facility nextdoor that is a skilled nursing facility (Knolls West Post Acute) that resembles the name of this facility anthe state’s words, verbatim · CDSS document, Dec 9, 2024 · control 56-AS-20241204160217
Aug 22, 2024Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Oct 27, 2023Report on file
Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.
Year-by-year trend
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Is Knolls West Assisted Living licensed?
Yes — Knolls West Assisted Living is a licensed residential care home for the elderly (RCFE) in Victorville (San Bernardino County): California license #366426335, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 64 residents. State records list 14 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated June 4, 2026, appears in the inspection record on this page.
Can Knolls West Assisted Living care for dementia, hospice, bedridden, or non-ambulatory residents?
From the CDSS license record, checked August 2, 2026.
The CDSS license record checked August 2, 2026 lists Knolls West Assisted Living with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.
From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.
What the state record says, word for word
Verbatim, from the CDSS license record64 NON-AMBULATORY. HOSPICE WAIVER FOR 17
How much does Knolls West Assisted Living cost?
California's public licensing record does not include Knolls West Assisted Living's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in San Bernardino County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.
Does Knolls West Assisted Living accept Medi-Cal or the Assisted Living Waiver?
Knolls West Assisted Living is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.
Assisted living on Medi-Cal in California →See the DHCS list →
55 of 64 beds occupied (86%) when the state visited on April 13, 2026. Availability changes constantly — confirm a current opening with the home.
What do state inspections show for Knolls West Assisted Living?
Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.
The CDSS state record checked August 2, 2026 lists 18 state visits and 14 dated documents since 2022 for Knolls West Assisted Living; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated April 13, 2026, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.
Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.
2026
2025
2024
Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.
What the state has logged
California has logged 18 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.
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