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Allegation investigated: Staff financially abused resident in care

On July 30, 2026, at 11:45 a.m., Licensing Program Analyst (LPA) Eldin Serrano conducted an unannounced complaint investigation to deliver the findings regarding the above allegation. LPA met with Administrator Gloryanne Mangangey and explained the purpose of the visit. The investigation included interviews with the reporting party (RP), Resident 1 (R1), the administrator, facility staff, and other individuals with knowledge of the allegation. LPA reviewed facility records, resident records, financial documents, and other documentation relevant to the investigation. Allegation: Staff financially abused resident in care The reporting party alleged that R1 was being financially exploited by facility staff. Specifically, the reporting party stated that on March 27, 2026, JP Morgan Chase contacted the family regarding concerns of potential financial exploitation after a request was made to transfer approximately $1,000,000 from R1's account to the facility administrator, Mary Rose Cabaling. The reporting party further alleged that R1 had provided monetary gifts to facility staff and reported the concerns to Adult Protective Services on March 19, 2026, and the Victorville Sheriff's Office on March 20, 2026. Substantiated During the investigation, LPA reviewed financial documentation establishing that Administrator Mary Rose Cabaling had been added as a joint tenant on R1's bank account while employed by the facility and serving as the facility administrator. Documentation reviewed by LPA verified the existence of the joint account. Interviews and records obtained during the investigation corroborated that the administrator had access to R1's financial account while R1 resided at the facility. Title 22, California Code of Regulations, Section 87468.2(a)(26)(D), prohibits a licensee, or a spouse, domestic partner, relative, or employee of a licensee, from becoming or acting as a joint tenant on any account with a resident. The evidence obtained during the investigation established that the facility administrator became a joint tenant on R1's bank account in violation of this regulation. Additionally, LPA received confirmation from JPMorgan Chase fraud department supporting the reporting party's allegation that a request had been made to transfer approximately $1,000,000 from R1's account to the administrator, further demonstrating the administrator's involvement in R1's financial affairs. The transaction ultimately did not go through. Based on interviews and documentary evidence obtained during the investigation, the preponderance of the evidence standard has been met. Therefore, the allegation that facility staff financially abused R1 is Substantiated. An exit interview was conducted with Administrator Gloryanne Mangangey. This report LIC9099, LIC9099C, the attached LIC9099-D, and appeal rights were discussed and provided at the conclusion of the visit.the state’s words, verbatim · CDSS document, Jul 30, 2026 · control 56-AS-20260326140754

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87468.2(a)(26)(D) · Plan of correction due date: Aug 13, 2026

Title 22, Division 6, Chapter 8 87468.2(a)(26)(D) – Additional Personal Rights of Residents in Privately Operated Facilities (a)In addition to the rights listed in Section 87468.1, Personal Rights of residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (26)To manage their financial affairs. A licensee shall not require residents to deposit their personal funds with the licensee. Except as provided for in approved continuing care agreements, a licensee,,,shall not do any of the following:(D)Become or act as a joint tenant on any account with a resident.This requirement is not met as evidence by: Based on interviews and review of financial records, the licensee failed to ensure compliance with residents' personal rights by allowing the facility administrator to become a joint tenant on Resident 1's bank account. This practice is prohibited by Title22,Section87468.2(a)(26)(D), and posed a personal rights and potential financial exploitation risk to Resident 1.the state’s words, verbatim · CDSS document, Jul 30, 2026

Plan of correction: The licensee will submit to LPA the following: 1. Develop or revise a written policy prohibiting licensees, and all any employees from becoming joint tenants or engaging in prohibited financial relationships with residents. 2. Provide documented in-service training to all staff on residents' personal rights, financial protections, and Title 22 Section 87468.2(a)(26)(D). 3. Submit proof of completion of the above items to the Department by 8/13/26

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Eldin Serrano arrived unannounced to conduct the required annual visit to the facility. LPA met with caregiver, Walter Corpuz and introduced self and stated purpose of the visit. LPA was informed that there are currently 5 residents in care who are in the facility. The facility has 4 resident bedrooms, 2 resident bathrooms, kitchen, dining area, living room, office, laundry, attached garage, and backyard with a shed. LPA completed a walk through of facility, review of records and medication audit. Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature of 74 degrees fahrenheit. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, chairs and sufficient lighting. LPA inspected resident bathrooms; bathroom were clean and appliances were found functional. Water temperatures tested at 108.4 degrees fahrenheit. The facility is equipped with operational smoke detectors, carbon monoxide alarms, fire extinguisher and first aid kit but observed no first aid manual and no night light observed. Technical violations issued. Posters such as; the personal rights, ombudsman and emergency disaster plans were posted in a common area. LPA also observed cleaning supplies, toxins, sharps, and other dangerous items locked in cabinets made inaccessible to residents. There was a designated storage space for resident/staff files. Medications were observed secured and inaccessible to residents. There are no guns or ammunition in the facility. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. *****continue on LIC809C***** Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a wide variety of food available for residents. Dishes, cups, and utensils were also stored properly. LPA observed that the facility does not have an emergency food available to grab in case of emergency but emergency back pack kit was observed. Technical violation issued. Yards/Outside: One shaded patio, a side gate with self-latching handle on the left and right side of the house that leads into the backyard, and 1 shed used for storage. All outdoor pathways were free of obstructions. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed two (2) resident files for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed two (2) staff and administrator's file for First Aid/CPR certification, criminal record clearance, training, and health screenings. Medications were audited at random and the administrator will create a new list of medication administration record that showed medication given by the staff. Technical violation issued. No deficiencies were cited during this visit. An exit interview was conducted where this report LIC809, LIC809C and LIC9102 were discussed and copies were provided to the Administrator Gloryanne Mangagey who later arrived.the state’s words, verbatim · CDSS document, Jul 30, 2026

The state marks this report as 7 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

Type of visit: Case Management - Other

On 3/30/2026 at 10:00 AM, Licensing Program Analyst (LPA) Eldin Serrano conducted a tour of the facility for a complaint investigation. LPA observed that the facility gates on both side of the house is locked with a lock mechanism. Facility is not allowed to have the gates locked as per health and safety of the residents in care. Deficiency and civil penalty issued.the state’s words, verbatim · CDSS document, Mar 30, 2026

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87705(f)(2) · Plan of correction due date: Mar 30, 2026

Title 22, Division 6 Chapter 8 Article12. 87705 Care of Persons with Dementia (f) Licensees that lock exterior doors or perimeter fence gates shall meet the following initial and continuing requirements:(2)The licensee shall ensure that the fire clearance includes approval of locked exterior doors or perimeter fence gates and that facility staff on all shifts have access to, and know how to use, equipment needed to unlock exterior doors or perimeter fence gates. This requirements is not met as evidence by: Based on observation the licensee did not comply with the section cited above by not ensuring that the facility sides gates are unlock at all timesr which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Mar 30, 2026

Plan of correction: Administrator immediately unlocked the gates upon learning that the gates are locked by using a lock mechanism.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Michelle Echeverria arrived unannounced to conduct the required annual visit to the facility. LPA met with caregiver, Mary Rose Cabaling and introduced self and stated purpose of the visit. LPA was informed that there are currently 5 residents in care who are in the facility. The facility has 4 resident bedrooms, 2 resident bathrooms, kitchen, dining area, living room, office, laundry, attached garage, and backyard with a shed. LPA completed a walk through of facility, review of records and medication audit. Physical Plant: The facility is operating in the capacity approved by Community Care Licensing (CCL). There are no obstructions to indoor and outdoor passageways. The facility is maintained at a comfortable temperature of 76 degrees fahrenheit. LPA inspected resident bedrooms; they are equipped with required furniture such as: mattresses, night stands, storage space, chairs and sufficient lighting. LPA inspected resident bathrooms; bathroom were clean and appliances were found functional. Water temperatures tested at 110.7 degrees fahrenheit. The facility is equipped with operational smoke detectors, carbon monoxide alarms, fire extinguisher and first aid kit. Posters such as; the personal rights, ombudsman and emergency disaster plans were posted in a common area. LPA also observed cleaning supplies, toxins, sharps, and other dangerous items locked in cabinets made inaccessible to residents. There was a designated storage space for resident/staff files. Medications were observed secured and inaccessible to residents. There are no guns or ammunition in the facility. Overall, the facility is clean, in good repair, and operating in safe conditions for residents in care. Food Service: Non-perishable and perishable food supply is sufficient for number of residents in care. Facility has a wide variety of food available for residents. Dishes, cups, and utensils were also stored properly. Yards/Outside: One shaded patio, a side gate with self-latching handle on the left and right side of the house that leads into the backyard, and 1 shed used for storage. All outdoor pathways were free of obstructions. Care & Supervision: Facility has sufficient care staff for coverage 24 hours a day, 7 days a week. All staff members working in the facility have criminal record clearance through the department. Record Review: LPA reviewed resident files for admission agreements, updated physician reports, and needs and services plans. LPA also reviewed staff and administrator's file for First Aid/CPR certification, criminal record clearance, trainings, and health screenings. Medications were audited at random and appeared to be dispensed appropriately by staff. No deficiencies were cited during this visit. An exit interview was conducted where this report LIC809, and LIC809C were discussed and copies were provided to the Administrator, Gloryanne Mangagey who later arrived.the state’s words, verbatim · CDSS document, Jun 12, 2024