Mama Claudia's Loving Nest

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the caregivers to open a complaint investigation and deliver complaint investigation findings. During today's visit, LPA conducted interviews and made observations. Interviews with staff (S1 and S2) indicated that there have not been any issues with the temperature in the care home. S1 and S2 indicated that the air conditioning unit was replaced on June 30, 2025, and the Administrator also purchased several large portable fans for the care home. LPA observed the residents to have both ceiling fans and portable fans in their rooms. The temperature was observed to be at a comfortable setting. Interviews with residents (R1, R3, and R4) indicated that the temperature is comfortable in the care home. Interview with resident (R2) indicated that they are usually warm and use their fans to help stay cool. Interviews with S1 and S2 indicated that they have never witnessed staff yell at residents, and that stRead the full finding— CDSS inspection report, July 3, 2025 · control 59-AS-20250701083829

Licensing Program Analyst (LPA) Angela Hood arrived at the care home on 9/20/2023 and met with the caregiver, Obriana Graydon, to deliver findings into the above listed allegations. During the course of the investigation, LPA conducted interviews and reviewed documentation pertinent to the investigation. ********************************************Continued on LIC9099-C************************************************* Unsubstantiated— CDSS inspection report, September 20, 2023 · control 59-AS-20230718154908

to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following— CDSS inspection report, May 17, 2023

On 5/17/23, Licensing Program Analyst (LPA) Kevin Mknelly spoke with licensee to deliver complaint findings for the above allegation. LPA reviewed resident records, facility records and conducted extensive interviews. LPA finds that the allegations cited above are substantiated. On 3/29/23, licensee confirmed that they had sent a text message stating an eviction of R1. LPA was shown the text message. LPA informed the licensee that the eviction failed to meet the criteria for eviction as it pertained to the interactions between R1’s representative and the licensee. Thus, R1 would not be evicted for the reason given. R1 is found to have fees paid on time, complied to laws, complied with house rules and was able to have their needs met by the facility. SubstantiatedRead the full finding— CDSS inspection report, May 17, 2023 · control 59-AS-20230323152857

On 5/17/23, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Licensee. LPA conducted records review and extensive interviews. LPA is unable to find and or meet the preponderance, per policy. Statements received from relevant parties during the course of the investigation found that, while R1 was receiving care at the level defined by their hospice agency, the relationship between the facility staff and R1's responsible party was often contentious. Efforts by the hospice agency, CCL, law enforcement and the Long-term Care Ombudsman were unsuccessful in resolving the relationship between the representative and facility staff. R1's representative had visited the facility often. On the date of the reported event, 3/14/23, the hospice MD, was reported to have, directed the representative to go outside in order to examine R1 without distraction. UnfoundedRead the full finding— CDSS inspection report, May 17, 2023 · control 59-AS-20230315105130

On 5/17/23 , Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with licensee to deliver investigation findings. The department reviewed facility records, resident records, conducted interviews and conducted 4 facility visits. LPA finds that facility met Tittle 22 requirements. Resident sustained severe pressure injuries due to staff neglect- In Hospice records review and interviews is was found that R1’s pressure injuries had resolved to stage one as of 3/22/23. According to hospice records, as of 03/20/2023, all of R1's pressure injuries are stage two or one. Hospice provides wound care of the pressure injuries and no neglect or questionable practices by facility staff were reported by hospice records or statements. UnfoundedRead the full finding— CDSS inspection report, May 17, 2023 · control 59-AS-20230313144204

On (Date) , Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with licensee to deliver investigation findings. LPA reviewed facility records, resident records, conducted interviews and conducted 5 facility visits. LPA finds that facility met Tittle 22 requirements. Staff does not ensure residents receive assistance with activities of daily living- On all facility visits conducted, residents were found to be clean and well groomed. Residents interviewed who were able to recall events reported being happy with the care they received. Staff does not ensure residents special dietary restrictions are being followed- R1’s hospice care plan was reviewed and hospice agency staff were interviewed. Care plan identified regular diet with no restrictions. R1 is identified as having diabetes. Interviews conducted found staff had followed guidance UnfoundedRead the full finding— CDSS inspection report, May 17, 2023 · control 59-AS-20230307081733