QFC Loving Care

We haven’t transcribed this report yet. The complete document is on the state’s site.

Type of visit: Required - 1 Year

On 3/02/26 at 11:59 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced Annual/Required inspection to QFC Loving care. Upon arrival LPA was greeted by Direct Support Professional (DSP) Carmen Tiangco who contacted the Administrator. At 12:05 Licensee/Administrator Helen Abeshyan stated they will send another Administrator. At 12:40 p.m. Administrator Aileen Ayson arrived at the home and LPA explained the reason for the visit. This home is licensed to serve age range of 60 and over. Approved for (6) non-ambulatory, of which 1 may be bedridden. Hospice waiver for (2) residents. There were (4) residents in care during the time of this visit. The last emergency disaster/fire drill was conducted on 2/04/26. The Administrator Certificate expires on 11/08/2027. During today's visit LPA inspected the physical plant inside and outside, reviewed the food supply, tested the smoke/carbon monoxide detectors, reviewed (3) staff files, (4) resident files, medications, and medication administration records for (4) residents. This home has 4 bedrooms (1 with private bathroom), 1 bathroom, living room, playroom/ activities, kitchen, dining room and an attached garage. LPA toured the physical plant with the DSP, and observed all (4) resident bedrooms, containing the required furniture, lamps, dresser, chair, and closet space. The two bathrooms contain a working toilet, basin, and water faucet, shower with grab bar, shower chair, and bathmat. The temperature measured at 108.9*F-111.9*F. The smoke detectors were tested and observed to be working properly. The carbon monoxide detector was in the hallway, tested, and functioning properly. There were (2) fire extinguishers located in kitchen and dining room fully charged and up to date. The kitchen was toured and contained working appliances; refrigerator, stove, oven and contained dishware, cups, plates, utensils, pots, and pans. The knives are secured in hallway cabinet. The pantry was well stocked with canned goods, pasta, cereals. The facility contained sufficient food supply with a two-day supply of perishables and a seven-day supply of non-perishables that met title 22 guidelines. Walls and floors, cabinets and counters were clean and sanitary throughout the home. (Report continued on LIC809C.) The outdoor grounds were toured and inspected, and the patio was well maintained with a shaded seating area accessible for resident use. The garage contained a working washer and dryer, with cabinetry that contained emergency supply kits, bottled water, toiletries, personal care supplies, and toxins and cleaning agents stored locked and inaccessible to the residents. The dining room contained a non-working fireplace with a covered screen so that it was inaccessible to the residents. LPA observed the emergency disaster plan needed to be updated, all residents Physicians report was completed over a year ago with R1 dated (2/11/2025), R2 dated (10/7/2024), R3 dated (2/21/2025) and R4 dated (7/11/2024). LPA observed that R2 is missing a TB test on file, and R1’s bathroom Light in #1 room is broken but a technician was out on 2/19/2026 and was scheduled for 3/3/2026. Exit interview conducted with Aileen Ayson, Administrator, a copy of this report was provided, and Appeal rights giventhe state’s words, verbatim · CDSS document, Mar 2, 2026

The state marks this report as 6 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

Licensing Program Analyst (LPA) Nicol Wesley conducted an unannounced Required 1 year inspection at the facility and met with staff Carlito Vino and Carmen Tiangco. The purpose for todays visit was explained. The facility phone number is 562 926 2802. The facility consist of 3 bedrooms, 2 bathrooms, 1 living room, den/Activities, Kitchen w/ dinner table dining room, back yard with shaded area, and attached garage. LPA Wesley conducted a complete tour of the facility, and observe the supply of food. Resident medications, and medication logs were reviewed. The smoke detectors/carbon monoxide detector are operable. LPA observed two fire extinguishers one in the living room and one in dining room area. The water temperature was tested and measured 105.5 degrees F. The last fire drill was conducted on 05/02/25. LPA Wesley reviewed 5 resident and 2 staff files. There were no deficiencies cited. A copy of the LIC 809 was given during the exit interview.the state’s words, verbatim · CDSS document, May 19, 2025

Allegation investigated: Resident sustained excoriation of the skin due to lack of care from staff Staff are not meeting resident's toileting needs Staff are not meeting resident's hygiene needs

On 10/17/24, Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced subsequent visit to investigate the allegation listed above. Upon arrival LPA met with Staff #1 (S1) and explained the reason for the visit. S1 contacted the Administrator (Helen Abeshyan) and LPA explained the purpose of the visit. During the last visit, LPA toured the facility. LPA requested a copy of the resident roster, Resident #1 (R1), Needs and Services Plan, R1 Admission Agreement, R1 Medication Administration Record (MAR) for September and October, R1 Physician’s Report, Care Giver Notes, R1 Kaiser Permanente Mail Order Pharmacy, Photos of R1 and Staff Roster via email. LPA interviewed: Administrator and one (1) staff who shall be referred to as S1. LPA interviewed four (4) residents referred to as R1 through R4. Due to Resident #4 through Resident #6 diagnosis LPA could not conduct or use their interviews. LPA also interviewed three (3) Witnesses who shall be referred to as W1 through W#3. Before today's visit, LPA interviewed a 4th witness, who shall be referred to as W4. LPA also received photos of resident #1. Report continued on 9099C Substantiated Prior to today’s visit LPA interviewed a 4th witness, whom shall be referred to as W4. LPA also received photos of the resident #1. The investigation reveals the following: " Staff is not keeping the facility clean and sanitary”. It is alleged the facility is not clean and sanitary. The administrator, denied the allegation stating staff always keep the facility clean. 1 out of 1 staff confirmed the administrator's statement. 3 out of 4 residents interviewed stated the facility is clean. 3 out of 4 witnesses stated when they visit the facility it is clean and neat. LPA observed that the facility was neat, clean, and without odor during the visit. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit Interview Conducted with Administrator via phone/ A Copy of the Report Issued. The investigation reveals the following: " Resident sustained excoriation of the skin due to lack of care from staff”. It is alleged the R1 is in prolonged moisture. During the visit, the Administrator denied the allegation stating that R1 is changed as needed and refuses assistance from care staff. LPA asked the Administrator if they placed double briefs on R1, and the Administrator confirmed with S1 that they did not. 1 out of 3 residents stated they receive assistance to the restroom as needed. 1 out of 3 residents confirmed staff leave them sitting in urine. LPA Baptiste received photo proof of the resident's distended brief and confirmed via photos the resident was wearing double briefs. According to W4, R1’s excoriation was improving, but due to the excess moisture, R1’s excoriation worsened, which prompted W4's home health agency to be worried about the progression of R1 excoriation. LPA received photos of the excoriations and observed the worsening of R1's excoriations. The investigation reveals the following: " Staff is not meeting resident's toileting needs”. It is alleged that R1 sits in feces and urine. During the visit, the Administrator denied the allegation stating R1 is a difficult resident and has contacted the physician. 1 out of 3 residents confirmed they receive assistance to the restroom as needed. 1 out of 3 residents confirmed staff left them sitting in urine and feces. The resident further stated at night staff is not around to change them, but in the daytime, they are changed. LPA Baptiste received photo proof of the resident's distended brief and confirmed via photos the resident had dried feces on there hands. The investigation reveals the following: " Staff is not meeting resident's hygiene needs”. It is alleged that R1 was eating with dried feces on their hands. During the visit, the Administrator denied the allegation. 1 out of 3 residents stated they receive assistance to the restroom as needed. 1 out of 3 residents confirmed there were three (3) times feces was on their hands. The home health agency confirmed the allegation. LPA Baptiste received photo proof of dried feces covered on the resident’s hands. Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D. Exit Interview Conducted with Administrator via phone/ Appeal Rights Provided / A Copy of the Report Issued.the state’s words, verbatim · CDSS document, Oct 17, 2024 · control 28-AS-20241003125306

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87625(b)(7) · Plan of correction due date: Oct 24, 2024

(b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (7) Ensuring that the condition of the skin exposed to urine and stool is evaluated regularly to ensure that skin breakdown is not occurring. This requirement was not met as evidence by: Due to interviews and photo proof. LPA observed skin break down on Resident #1 with a full distended brief, which poses a potential health, safety, or personal rights risks to persons in care.the state’s words, verbatim · CDSS document, Oct 17, 2024

Plan of correction: Licensee will ensure that resident is changed as needed to help improve the excoriation. Training will be conducted with staff on how to deal with a difficult resident and how often the briefs should be changed. Proof of the training will be email to CCLD by plan of correction due date.

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87625(b)(3) · Plan of correction due date: Oct 24, 2024

(b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement was not met as evidence by: Due to interviews and photo proof. LPA observed skin break down on Resident #1 with a full distended brief, 2 briefs at once and photos of dried feces on the residents hands , which poses a potential health, safety, or personal rights risks to persons in care.the state’s words, verbatim · CDSS document, Oct 17, 2024

Plan of correction: Licensee will ensure that resident is changed as needed, including nights. A Care plan will be established in with a log of residents brief changes. Proof of the training will be email to CCLD by plan of correction due date.

Type of visit: Required - 1 Year

On 4/09/24 at 8:30 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced Annual/Required inspection to QFC Loving care. Upon arrival LPA was greeted by Direct Support Professional (DSP) Carmen Tiangco who contacted the Administrator. At 9:40 Administrator Helen Abeshyan arrived at the home and LPA explained the reason for the visit. This home is licensed to serve age range 60 and over. Approved for (6) non-ambulatory, of which 1 may be bedridden. Hospice waiver for (2) residents. There were (6) residents in care during the time of this visit. The last emergency disaster/fire drill was conducted on 3/04/24. The Administrator Certificate expires on 5/15/2025 #6044818740. During today's visit LPA inspected the physical plant inside and outside, reviewed the food supply, tested the smoke/carbon monoxide detectors, reviewed (3) staff files, (6) resident files, medications, and medication administration records for (6) residents. This home contains 3 bedrooms, 2 bathrooms, living room, playroom/ activities, kitchen, dining room and an attached garage. LPA toured the physical plant with the Administrator. and observed all (3) client bedrooms, contained required furniture, lamps, dresser, chair, and closet space. The two bathrooms contain a working toilet, basin, and water faucet, shower with grab bar, shower chair, and bathmat. The temperature measured at 108.1*F-108.5*F. The smoke detectors were tested and observed to be working properly. The carbon monoxide detector was located in the hallway, tested, and functioning properly. There were (2) fire extinguishers located in kitchen and dining room fully charged and up to date. The kitchen was toured and contained working appliances; refrigerator, stove, oven and contained dishware, cups, plates, utensils, pots, and pans. The knives secured in hallway cabinet. The pantry was well stocked with canned goods, pasta, cereals, and the food supply contained a sufficient supply with a two-day supply of perishables and a seven-day supply of non-perishables that met title 22 guidelines. Walls and floors, cabinets and counters were clean and sanitary throughout the home. (Report continued on LIC809C.) The outdoor grounds were toured and inspected, and the patio was well maintained with a shaded seating area accessible for client use. The garage contained a working washer and dryer, with cabinetry that contained emergency supply kits, bottled water, toiletries, personal care supplies, and toxins and cleaning agents stored locked and inaccessible to the residents. The dining room contained a non-working fireplace contained a covered screen so that it was inaccessible to the clients. Exit interview conducted with Helen Abeshyan, Administrator, a copy of this report was provided, and Appeal rights given.the state’s words, verbatim · CDSS document, Apr 9, 2024