Np Care Home is a residential care home for the elderly (RCFE) in Los Angeles, Los Angeles County, California — state license #198602263, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 11 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated November 1, 2025 — published below in full, verbatim and unscored.

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Np Care Home

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Los Angeles, CA · Los Angeles County
LicensedWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days ·
License #198602263, held since 2016 · read from the California state record on August 2, 2026 ·See on State Site →
3767 Virginia Road · Los Angeles, Los Angeles County
Phone
(323) 205-5145
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careVerified in record
Hospice careApproved for 2 residents
Bedridden careApproved for 1 resident

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR 2.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 12 times and filed 11 documents. The most recent is a facility evaluation report, dated November 1, 2025.

Most recent state visit
November 1, 2025
Occupancy at the November 2, 2024 visit
6 of 6 beds

The state's published file for this home includes 6 documents with transcribed findings, dated November 9, 2021 to November 2, 2024. 6 of the 6 carry the state's recorded outcome word: “Substantiated” (3), “Unsubstantiated” (3). 6 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 6 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 6 of 11 documentsFull record on the state’s site →
20251 state visit · 1 document
Nov 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20244 state visits · 4 documents
Nov 14, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 2, 2024Complaint investigation reportSubstantiated

Allegation investigated: Resident lost part of his finger and a laceration under eye while in care due to an unwitnessed fall.

This complaint report supersedes the report completed on 7/19/24. On 11/2/2024, Licensing Program Analyst, LPA Alfonso Iniguez conducted a subsequent complaint visit at the facility name above, LPA meet with Pam Speights/Facility staff and explained the purpose of the visit. The department found that on 7/19/2024 a civil penalty was not rendered, therefore, on today's visit a new citation with a civil penalty will be rendered. Evaluation Report continues LIC 9099-C... Substantiatedthe state’s words, verbatim · CDSS document, Nov 2, 2024 · control 11-AS-20220303154749
Jul 19, 2024Complaint investigation reportSubstantiated

Allegation investigated: Resident lost part of his finger while in care.

On 07/19/2024, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit to render findings of the allegations listed above. LPA Richard met with Krystal Adams and the purpose of today’s visit was explained. The investigation consisted of the following: On 03/04/2022, LPA Jose Calderon initiated an unannounced complaint investigation and requested records which included physicians report, needs and service plan, Physician Report, Medical report for the last 3 months, IPP, Kaiser hospital records, SIR reports. On 03/04/2022 the Department’s Investigations Branch (IB) resume the complaint investigation. On 08/16/2022 the investigation was completed by IB. The investigation revealed the following: Substantiatedthe state’s words, verbatim · CDSS document, Jul 19, 2024 · control 11-AS-20220303154749
Feb 23, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff did not dispense medication as prescribed. Staff falsified records. Staff did not assist resident with incontinence needs. Staff did not change resident's clothing. Staff serve small portions of food to residents. Facility does not purchase enough food for residents.

On 02/23/24, at 09:00am, Licensing Program Analyst (LPA) Perry Scott conducted a subsequent unannounced visit to the facility and was greeted by Krystal Perkins, Administrator. LPA explained the purpose of this visit is to gather additional information and deliver findings for the allegations mentioned above. The investigation consisted of the following: An initial complaint visit was completed by LPA Martessa Brown on 02/10/23. A subsequent visit was completed by LPA Perry Scott on 02/23/24. LPAs investigated the allegations mentioned in this complaint; and conducted interviews with residents and staff. Staff rosters, Resident rosters, Needs and Service Plan, Physicians Report, Incontinent Records, and Medication list for R1and R2 were obtained from the facility. A tour of the facility was conducted. The investigation revealed the following: Allegation-Facility staff did not dispense medication as prescribed. Report continued on LIC9099-C Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 23, 2024 · control 11-AS-20230203151839
20231 state visit · 1 document
Oct 6, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Beside homes the same size
Type A citations2typical 0
Type B citations0typical 0
Substantiated complaints2typical 0
Total complaints4typical 0
State visits on file12typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2016.
Year-by-year trend
YearVisitsDocumentsSubstantiated20251102024442202322020223302021221
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

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≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Is Np Care Home licensed?

Yes — Np Care Home is a licensed residential care home for the elderly (RCFE) in Los Angeles (Los Angeles County): California license #198602263, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 11 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated November 1, 2025, appears in the inspection record on this page.

Can Np Care Home care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Np Care Home with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 6 NON-AMBULATORY OF WHICH 1 MAY BE BEDRIDDEN. APPROVED HOSPICE WAIVER FOR 2.

How much does Np Care Home cost?

California's public licensing record does not include Np Care Home's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Np Care Home accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Np Care Home through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

6 of 6 beds occupied (100%) when the state visited on November 2, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Np Care Home?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 12 state visits and 11 dated documents since 2021 for Np Care Home; 6 complaint-investigation narratives are transcribed verbatim below. The most recent, dated November 2, 2024, records an allegation the state marked “Substantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

6 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident lost part of his finger and a laceration under eye while in care due to an unwitnessed fall.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
This complaint report supersedes the report completed on 7/19/24. On 11/2/2024, Licensing Program Analyst, LPA Alfonso Iniguez conducted a subsequent complaint visit at the facility name above, LPA meet with Pam Speights/Facility staff and explained the purpose of the visit. The department found that on 7/19/2024 a civil penalty was not rendered, therefore, on today's visit a new citation with a civil penalty will be rendered. Evaluation Report continues LIC 9099-C... Substantiated— CDSS inspection report, November 2, 2024 · control 11-AS-20220303154749
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedResident lost part of his finger while in care.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 07/19/2024, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint visit to render findings of the allegations listed above. LPA Richard met with Krystal Adams and the purpose of today’s visit was explained. The investigation consisted of the following: On 03/04/2022, LPA Jose Calderon initiated an unannounced complaint investigation and requested records which included physicians report, needs and service plan, Physician Report, Medical report for the last 3 months, IPP, Kaiser hospital records, SIR reports. On 03/04/2022 the Department’s Investigations Branch (IB) resume the complaint investigation. On 08/16/2022 the investigation was completed by IB. The investigation revealed the following: Substantiated— CDSS inspection report, July 19, 2024 · control 11-AS-20220303154749
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff did not dispense medication as prescribed. Staff falsified records. Staff did not assist resident with incontinence needs. Staff did not change resident's clothing. Staff serve small portions of food to residents. Facility does not purchase enough food for residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 02/23/24, at 09:00am, Licensing Program Analyst (LPA) Perry Scott conducted a subsequent unannounced visit to the facility and was greeted by Krystal Perkins, Administrator. LPA explained the purpose of this visit is to gather additional information and deliver findings for the allegations mentioned above. The investigation consisted of the following: An initial complaint visit was completed by LPA Martessa Brown on 02/10/23. A subsequent visit was completed by LPA Perry Scott on 02/23/24. LPAs investigated the allegations mentioned in this complaint; and conducted interviews with residents and staff. Staff rosters, Resident rosters, Needs and Service Plan, Physicians Report, Incontinent Records, and Medication list for R1and R2 were obtained from the facility. A tour of the facility was conducted. The investigation revealed the following: Allegation-Facility staff did not dispense medication as prescribed. Report continued on LIC9099-C Unsubstantiated— CDSS inspection report, February 23, 2024 · control 11-AS-20230203151839

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResident sustained injuries from a fall while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Ana Soto conducted a subsequent complaint investigation to deliver findings and decisions for the allegation listed above. Today’s complaint investigation was conducted with Krystal Adams, Administrator The investigation consisted of following: Interviews and Record reviews.On 06/23/23, LPA Soto interviewed R#1 - R#6. LPA Soto obtained residents file (Care services, Daily plan, Needs and Service Plan, Physician Reports, Preplacement appraisal, ID/Emergency Information, Admission Agreement, Mars for December 2022, SIR, and work schedule for December 2022.) On 05/30/23, LPA Soto conducted interviews with the S#1 - Administrator and S#4 & via telephone - S#5. LPA Soto also requested copies of the following documents: Resident and Staff rosters. On 12/14/22, LPA Alvizar interviewed Administrator, Staff S#2 - S#3, R#1 - R#2. Unsubstantiated— CDSS inspection report, June 23, 2023 · control 11-AS-20221209162052

2022

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not follow COVID-19 protocol Staff do not assist resident with incontinence care Staff speak inappropriately to resident Facility does not meet resident's nutritional needs Staff did not seek medical care for resident Staff did not inform responsible party of resident's change in condition
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to the facility on 07/25/2022 at around 09:00 AM and was greeted by Administrator (S1). LPA Calderon spoke to S1 prior to entering the facility to conduct a risk assessment. LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations. Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced 10 day visit on 03/01/2022 approximately around 09:00 AM. LPA Calderon initiated an investigation for the above-mentioned allegation and conducted a face-to-face interview with Administrator (S1). On 03/01/2022 LPA Calderon interviewed W1 for complaint. On 03/01/2022 LPA Calderon requested copies of the following: Staff and Resident rosters, admission agreement, Needs and Service Plan, Physician Report, MAR, Kaiser hospital records for R1. On 07/25/2022 LPA Calderon reviewed medical records for R2-R4. On 07/25/2022 LPA Calderon attempted to intervie— CDSS inspection report, July 25, 2022 · control 11-AS-20220228124158

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 12 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
2
typical for this size: 0
Type B citations
0
typical for this size: 0
Substantiated complaints
2
typical for this size: 0
Total complaints
4
typical for this size: 0
State visits on file
12
typical for this size: 6
See the full inspection record on the state's site →
Talk to this home directly

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(323) 205-5145
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

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