Villa Christa

Type of visit: Required - 1 Year

On 07/10/26, at 09:10am, Licensing Program Analyst (LPA) Perry Scott conducted an unannounced annually required inspection visit to Villa Christa. LPA was met by Administrator, Arlene Feliciano, and the purpose of today’s visit was explained. The facility is licensed to serve six (6) non-ambulatory residents ages 60 and above, with an approved hospice waiver for one (1) resident. Currently the facility has (5) residents. The facility’s annual fees are current. The facility is a single-story structure in a residential neighborhood. It consists of the following: five (5) resident rooms, a staff room, two (2) bathrooms, living area, dining area, kitchen, attached garage, and an outside shaded patio area. At 9:50am, LPA and staff toured the facility. There are no bodies of water or firearm/ammunition on the premises. All resident rooms were checked. Beds and bedding were in good condition, adequate lighting provided, and adequate storage for resident personal belongings was observed. Walls and floors were in good repair. Bed linens, comforters, and bath towels were adequately stocked at the time of visit. Bathrooms were found to be within Title 22 regulations. Toilets and water faucets worked properly. The shower was free of mold/mildew, there was adequate lighting, and sufficient toiletries were accessible to clients. The water temperature measured 118.9F degrees in the bathroom. A comfortable temperature is maintained in the facility. Report Continued On LIC809-C LPA observed the facility to be clean, sanitary, and appropriately furnished at the time of visit. Storage areas for cleaning agents, toxins, and sharps were inaccessible to residents. The kitchen was inspected and there is enough perishable and non-perishable food available for the residents. All food items were stored properly. The water temperature measured 117.9F degrees in the kitchen. Medications were centrally stored and properly locked, first aid kit was checked and fully stocked with manual. The fire extinguishers were charged, and the smoke/ carbon monoxide detectors were operable. The last fire/emergency drill was conducted on 05/01/2026. The facility’s administrator’s certificate (7005359740) was valid from 4/04/2026 through 4/03/2028. The facility’s liability insurance was valid from 12/29/2025 through 12/29/2026. LPA conducted a review of (5) resident records, (3) staff records and reviewed the facility disaster plan. LPA observed that residents had the required documents in their file. Staff records were complete with required documents and training. The facility disaster plan was current and in compliance with Title 22 at the time of visit. LPA reviewed (5) resident medication administration records, and medication, and did not observe any discrepancies at the time of visit. During the visit, LPA observed the facility infection control practices. LPA observed screening protocols for visitors, staff, and clients. LPA observed that sanitizing stations were in common areas and restrooms. LPA observed that the facility had the required postings, posted throughout the facility. LPA advised the facility to continuously monitor the Centers for Disease Control (CDC) website and Community Care Licensing (www.cdss.ca.gov) for Provider Informational Notices (PIN) and for any updates relating to COVID-19 guidance and other related issues. No deficiencies were cited during this inspection visit. An exit interview was held, and a copy of this Facility Evaluation Report was provided to Administrator, Arlene Feliciano.the state’s words, verbatim · CDSS document, Jul 10, 2026

Allegation investigated: Licensee is not adhering to fire clearance requirements.

On 04/09/2026, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced Complaint Visit to the facility listed above. LPA met with Administrator, Arlene Feliciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The investigation consisted of the following: During today’s visit, LPA inspected the facility, interviewed Staff S1-S3, interviewed Resident 1-6, and received and reviewed pertinent documents. The following documents were received and reviewed, Staff Roster, Resident Roster, Identification and Emergency Information, Physician’s Report for Residential Care Facilities for the Elderly, Preplacement Appraisal Information, Resident Appraisal, Functional Capability Assessment, and Appraisal/Nees and Service Plan. The investigation revealed the following: Unsubstantiated Allegation: Licensee is not adhering to fire clearance requirements The allegation alleges that two of the residents residing in the facility are considered bedridden. During the facility inspection, LPA observed residents R1-R6 ambulating in the facility. LPA observed two (2) residents, who were able to sit up in bed and move to the edge of the bed to allow staff to assist with transferring to their wheelchair. Five (5) out of six (6) residents were observed using assistive devices to ambulate such as a walker or cane. One (1) resident was observed ambulating with no assistive devices. During file record review LPA received and reviewed the facility License, effective 06/17/2003 that states the facility is licensed to serve six (6) non-ambulatory resident age 60 and above. LPA reviewed the Fire Safety Inspection Request, dated 06/21/2002, that indicates Fire Clearance Granted for the capacity of six (6) non-ambulatory residents. Additionally, LPA received and reviewed Resident R1-R6’s Physician’s Report for Residential Care Facilities for the Elderly or Medical Assessment for Residential Care Facilities for the Elderly, LPA observed three (3) residents are ambulatory and three (3) residents are non-ambulatory. During interviews with Staff S1-S3, were asked if there are any residents who are bedridden residing in the facility, three (3) out three (3) stated there are no residents who are bedridden. One (1) staff stated there is a resident who does not always want to get out of bed, but when they do, they assist with getting from the bed to the wheelchair. Additionally, Staff S1-S3 were asked if there are any residents who require assistance with repositioning and turning in bed, three (3) out of three (3) stated no, there are no residents who require assistance with repositioning and turning in bed. During interviews with Residents R1-R6, were asked if they require assistance with repositioning or turning in bed, six (6) out of six (6) stated they do not require assistance with turning in bed. Additionally, Residents R1-R6, were asked if they are bedridden, six (6) out of six (6) stated no, they are not bedridden. One (1) resident stated they do not always want to get out of bed, that some days the body just hurts. During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated. During today’s visit, LPA did not observe or cite any deficiencies. An exit interview was conducted with Licensee/Administrator, Arlene Feliciano, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Apr 9, 2026 · control 11-AS-20260406113552

Allegation investigated: Staff does not ensure facility is free of pest.

On March 19, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent unannounced complaint visit. Arlene Feliciano, administrator, greeted the LPA. LPA explained that the purpose of the visit is to investigate the allegation mentioned above. The investigation included a collection of records of tour of the facility and interviews. The Department collected service records for Resident #1- Resident #6 (R1- R6), Medical Assessment for Residential Care Facilities for the Elderly LIC 602A and Physician’s Report LIC 602A, Registered of Facility Residents, Mountain Hospice and Palliative Care Inc records and other documents pertinent or associated with this complaint. Interviews conducted with Resident #1-#6 and Staff #1-#2 and Witness #1-#2. (Evaluation Report continues LIC 9099-C) Unsubstantiated Allegation #2: Staff does not ensure facility is free of pest. It is alleged that the staff does not ensure the facility pest-free. Reports indicate that the facility is infested with rats, mice, and roaches, and that rat droppings have been found around the house. No additional information about this issue has been provided. On March 18, 2026, between 1:35 PM and 2:35 PM, the Department interviewed residents identified as Resident #1 through Resident #5 (R1-R5). Five (5) out of the five (5) resident members are unable to support this accusation. (R1-R5) all indicated they are satisfied with their accommodations and living conditions. There is no verification of pest activity at the facility according to (R1-R5). All residents stated they felt the place was safe and healthy. Resident #6 (R6) was not available for an interview. On March 18, 2026, between 1:45 PM and 2:45 PM, the Department interviewed staff members identified as Staff #1 and Staff #2. Two (2) of the two (2) staff members are unable to validate this claim. (S1-S2) denied having any concerns regarding the health and safety of the residents in their facilities. They stated that there have been no persistent pest issues to report. (S1) specifically mentioned that they have an ongoing contract with a well-known and reputable pest control company, which conducts services as needed to ensure the premises remain pest-free. On March 19, between 1:21 PM and 1:45 PM, the Department interviewed witness member identified as Witness #1 (W1). (W1) confirmed that the services were provided and that invoices were available to verify their requirement service took place on March 19, 2026. On March 19, 2026, between 2:30 PM and 3:00 PM, the Department inspected the facility's interior and exterior. The inspection revealed no signs of pest activity. The Department observed that the facility appeared to be in a sanitary and healthful condition. A review of a Terminix Service Inspection Report (dated 03/19/26) verified regular services performed. Based on the information gathered, there is not enough evidence to support the allegation mentioned above. Based on the information gathered from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is Unsubstantiated. An exit interview was conducted with Arlene Feliciano, and copies of the reports were provided.the state’s words, verbatim · CDSS document, Mar 19, 2026 · control 11-AS-20260312155330

Allegation investigated: Staff is utilizing an electronic lock on facility door. Staff is operating out of scope of license.

On March 18, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial unannounced complaint visit. Arlene Feliciano, administrator, greeted the LPA. LPA explained that the purpose of the visit is to investigate the allegations mentioned above. The investigation included a collection of records of tour of the facility and interviews. The Department collected service records for Resident #1- Resident #6 (R1- R6), Medical Assessment for Residential Care Facilities for the Elderly LIC 602A and Physician’s Report LIC 602A, Registered of Facility Residents, Mountain Hospice and Palliative Care Inc records and other documents pertinent or associated with this complaint. Interviews conducted with Resident #1-#6 and Staff #1-#2 and Witness #1-#2. (Evaluation Report continues LIC 9099--C) Substantiated INVESTIGATION REVEALED THE FOLLOWING: Allegation #1: Staff is utilizing an electronic lock on facility door. It is reported that the facility is using an electronic keypad lock for the front entrance door. The lock requires a code for both entry and exit, raising concerns among residents about their health and safety. No additional information about this issue has been provided. On March 18, 2026, between 1:15 PM and 1:30 PM, the Department observed staff members using an electronic key lock to secure the metal security screen door. They entered a combination on the keypad, which is accessible only from inside the building and can only be used by staff members. On March 18, 2026, between 1:45 PM and 2:45 PM, the Department interviewed staff members identified as Staff #1 and Staff #2 (S1-S2). Two (2) of the two (2) staff members verified that the mental screen door had an electronic key lock that required a staff member to enter a secret combination to release entry and exit. (S1-S2) verified that only staff members had access to the combination and that no residents or visitors had knowledge of the combination. The combination lock was a gift from a family member and is used to control the perimeter for residents who have wandering behaviors, according to (S1). Based on the information gathered, there is sufficient evidence to support the allegation mentioned above that the facility is not in compliance with Title 22 Regulations. Allegation #3: Staff are operating out of scope of license. It is alleged that the facility staff is operating outside the scope of the license. It reported that the facility is currently serving two hospice residents. In the past two hospice residents passed away, and the State Community Care Licensing license states the facility is only approved for one hospice resident. No additional information about this issue has been provided. On March 18, 2026, between 2:00 PM and 2:30 PM, the Department reviewed resident members identified as Resident #1 through Resident #6 (R1-R6) service records. Records revealed that there are currently (2) out of the (6) resident members that are active residents on hospice care with Mountainside Hospice and Palliative Care Inc, Resident #1 and Resident #2 (R1-R2). Resident #3 (R3) was also being serviced by the same hospice agency and was released just 30 days ago. (Evaluation Report continues LIC 9099-C) On March 18, 2026, between 1:45 PM and 2:45 PM, the Department interviewed staff members identified as Staff #1 and Staff #2. Two (2) of the two (2) staff members confirmed that there are currently two residents receiving hospice care, while one resident has just been released from hospice care. (S1) indicated that there is no knowledge that the facility is operating beyond its licensed capacity, noting that it has been a considerable time since the facility was last licensed. Given this information, the facility had three residents on hospice care within the past 60 days confirmation that facility is operating out of scope of Community Care Licensing license. Based on the information gathered, there is sufficient evidence to support the allegation mentioned above that the facility is not in compliance with Title 22 Regulations. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiencies were observed, and citation issued (ref. LIC 9099 D). An exit interview was conducted with Arlene Feliciano, and copies of the report and appeal rights were provided. *Immediate Civil Penalty issued*the state’s words, verbatim · CDSS document, Mar 18, 2026 · control 11-AS-20260312155330

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87202(a) · Plan of correction due date: Mar 19, 2026

87202 Fire Clearance (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department.. licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county... This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above. The licensee had keypad combination lock device for screen gate door without a fire clearance approved. This violation which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Mar 18, 2026

Plan of correction: Licensee agrees to comply with Title 22, Section 87202 and will remove the automated keypad combination lock on the screen door. Plan of correction must be sent to LPA Dabuet by 03/19/26 at ernand.dabuet@dss.ca.gov Correction was completed during the visit 03/18/26. Immediate Civil Penalty

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87204(a) · Plan of correction due date: Apr 1, 2026

87204 Limitations -Capacity and Ambulatory Status (a) A licensee shall not operate a facility beyond the conditions and limitations specified on the license.... specification of the maximum number of persons who may receive services at any one time... This requirement is not met as evidenced by: Based on observation, record review and interview, the licensee did not comply with the section cited above. The licensee is retaining (2) hospice residents and is only approved for (1) hospice waiver per CCL License. This violation which poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Mar 18, 2026

Plan of correction: Licensee agrees to submit a request for a hospice waiver increase to the CCLD by April 1, 2026. If the licensee fails to do this, they must remove hospice services from one of the residents to comply with the scope of their license. The plan of correction must be submitted to ernand.dabuet@dss.ca.gov.

The state marks this report as 5 pages; the online copy we transcribed has 4. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

On 05/20/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted an unannounced required Annual Visit using the CARE Inspection Tool. LPA met with Administrator, Arlene Feliciano, and the purpose of today’s visit was explained. LPA was granted entry into the facility. The facility is licensed to serve six (6) non-ambulatory residents ages 60 and above, with an approved hospice waiver for one (1) resident. There are currently five (5) residents residing in the facility, one (1) resident is receiving hospice care. Physical Plant/Structure The facility is a single-story structure in a residential neighborhood. It consists of the following: five (5) resident rooms, a staff room, two (2) bathrooms, living area, dining area, kitchen, attached garage, and an outside shaded patio area. All walkways around the outside of facility were observed clean, clear, and free of hazards, obstructions, and debris. All safety handrails on the ramps and stairs are securely fastened. LPA did not observe any bodies of water on the premises. Bedrooms LPA inspected all bedroom and found them to be clean and in good repair. LPA observed all bedrooms have the required furniture including a bed(s), dresser(s), nightstand(s), chair(s), ample storage space for resident’s personal belongings, and ample lighting. LPA observed all bed have the required linens including a mattress cover, fitted sheets, blanket, comforter, and pillow. LPA observed an ample supply of linens in good repair, stored in a cabinet in the hallway. Bathrooms LPA inspected all bathrooms and found them to be within Title 22 regulation and were operable. Showers were observed clean, clear and free of mildew and/or mold. The bathrooms have secured safety handrails. LPA observed showers have shower chairs and nonskid mats. LPA observed an ample supply of hygiene products for residents inaccessible to residents. LPA observed an ample supply of towels in good repair. The water temperature measured 105.9-degree and 107.5-degrees Fahrenheit. Common Rooms LPA observed in the living room a large and small couch available for resident use. LPA observed a sitting area with a large couch. LPA observed games and activities in a cabinet under the television. LPA observed the dining room has a large table with chairs to accommodate all residents. LPA observed the facility appropriately furnished during the time of visit. The facility was maintained at a comfortable temperature. LPA observed a fireplace that is screened and inaccessible to residents. All walkways and hallways inside the facility were observed clean, clear, and free of hazards and obstructions. Kitchen LPA inspected the kitchen and found it to be clean and sanitary. LPA observed all appliances were operable and in good repair. LPA observed an ample supply of cookware, dishware, and cutleries. LPA observed a 3-day supply of perishable foods, and a 7-day supply of non-perishable foods properly packaged, labeled and dated. LPA observed sharps and knives secured in a locked cabinet in the kitchen and are inaccessible to residents. LPA observed cleaning supplies secured in a locked cabinet and are inaccessible to residents. The water temperature measured 106.7-degrees Fahrenheit. Medications LPA observed medications secured in a locked cabinet in the kitchen. LPA observed medications in their original packaging. LPA reviewed the medications and Medication Administration Record (MAR) for five (5) residents and observed five out of five resident’s medications are consistent with properly documented records. Files LPA reviewed the files for five (5) residents and observed five (5) out of five (5) residents records contain the required documents. LPA reviewed the files for the Administrator, and two (2) staff and found they contained the required documents, certification, and training. The Administrator Certificate is valid till 04/03/2026. LPA informed Administrator Licensing Fees are due on 06/13/2025 and provided the PIN. Safety LPA observed smoke and carbon monoxide detectors to be operable. LPA observed two (2) fully charged fire extinguishers purchased on 04/25/2025. The last fire inspection by the Torrance Fire Department was conducted on 04/22/2025. The last emergency drill was conducted on 03/10/2025. The Emergency and Disaster Plan (LIC610) was last updated on 05/25/2025. LPA inspected the First Aid kit and observed it had the required items and a manual. All exits are marked with an EXIT sign. All doors exiting the facility have an alarm that sounds when the doors are open. LPA reviewed the Liability insurance through Kinsale Insurance Company that is valid till 12/29/2025. The facility has a working landline telephone. LPA observed all required postings posted in the facility. Infection Control During the visit, LPA observed the facility's infection control practices. LPA observed screening protocols for visitors, staff, and residents, and sanitizing stations in common areas and restrooms. LPA observed the facility has a 30-day supply of Personal Protective Equipment (PPE). All mandated inspection control posters were posted. LPA did not observe or cite any deficiencies. An exit interview was conducted with Administrator, Arlene Feliciano and a copy of this report was provided.the state’s words, verbatim · CDSS document, May 30, 2025

Type of visit: Required - 1 Year

On 06/14/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted an unannounced annual required visit using the CARE Inspection Tool. LPA met with administrator Arlene Feliciano and explained the purpose of today’s visit. The facility is licensed to operate for six (6) non-ambulatory of which one (1) may be on hospice ages 60 and above. The facility is approved for (1) hospice resident. Currently, the facility has zero (0) residents in hospice care. The facility is a single-story structure located in a residential neighborhood. It consists of the following: five (5) resident's rooms, two (2) common bathrooms, one (1) staff room, a living area, a dining area, a kitchen, and an outside patio area. LPA and caregiver toured the physical plant. There were no bodies of water or obstructions on the premises. All rooms were inspected. Beds and bedding supplies were in good condition, adequate lighting was provided, storage for resident personal belongings was observed. Bed linens, comforters, and bath towels were adequately stocked at the time of visit. Bathrooms were found to be within Title 22 regulations and were clean and operational. The water temperature measured 105.6 degree F. A comfortable temperature of 73 degree F was maintained in the facility. LPA observed the facility to be sanitary and appropriately furnished at the time of visit. Storage areas for personal hygiene, cleaning supplies, toxins, and sharps objects were stored and not accessible to residents. The kitchen was inspected and there is sufficient perishable and non-perishable food available maintained properly. Fire extinguisher were charged, smoke detectors and carbon monoxide were operable. A review of the Medication Administration Record (MAR) was complete and accurate. The facility has conducted a disaster drill on 06/12/24. A landline telephone was in working condition. A review of staff CPR/First Aid training is current. Evaluation Report Continues LIC 809-C During the visit, LPA observed the facility's infection control practices. LPA observed screening protocols for visitors, staff, and residents, and sanitizing stations in common areas and restrooms. LPA observed the facility has a 30-day supply of Personal Protective Equipment (PPE). All mandated inspection control posters were posted. LPA observed First Aid Kit was maintained. The facility has current liability insurance on file effective 10/29/23 - 10/29/24. The facility is current on Community Care Licensing annual dues. An audit of residents #1-#5 (R1-R5) service files and staff #1-#4 (S1-S4) personnel files revealed to be complete. Deficiencies: During resident's audit of service files, (R1) diagnosed with dementia does not have a current medical and appraisal assessment. The last medical assessment and appraisal was in 2019. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), the following deficiencies has been observed and citation issued (ref. LIC 9099-D). An exit interview conducted with Arlene Feliciano and a copy of report and appeal rights provided. Note: *Citations not cleared by the due date will be a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) are cleared. *the state’s words, verbatim · CDSS document, Jun 14, 2024

Type of visit: Required - 1 Year

On 10/22/2023 at 2:00 pm Licensing Program Analyst (LPA) David España conducted an unannounced 1-year Annual visit to the facility. Upon arriving at the facility, LPA met with Administrator, Arlene Feliciano who assisted with the visit. The purpose of today’s visit was discussed. Upon arrival at the facility, LPA conducted a risk assessment at the front door. Based on the assessment, the facility is clear of Covid-19 infection. LPA was granted access and allowed to enter the facility to conduct inspections. LPA met with administrator Arlene Felicano and explained the purpose of today’s visit. The Residential Care Facilities for the Elderly (RCFE) facility is licensed to serve six (6) non-ambulatory residents age 60 and above, may retain 1 hospice resident. The facility is a single-story structure located in a residential neighborhood. It consists of the following: five (5) resident's rooms, one (1) staff room, two (2) bathrooms, living area, dining area, kitchen, and outside covered patio area. LPA and administrator toured the physical plant. There were no bodies of water or obstructions on the premises. All rooms were inspected. Beds and bedding supplies were in good condition, adequate lighting provided, storage for resident personal belongings was observed. Bed linens, comforters, and bath towels were adequately stocked at the time of visit. Bathrooms were found to be within Title 22 regulations and were clean and operational. The water temperature measured between 105.0 F and 120.0 F (113.5 F) in the bathrooms and kitchen sink. A comfortable temperature of 75 degrees was maintained in the facility. LPA observed the facility to be sanitary and appropriately furnished at the time of visit. Storage areas for personal hygiene, cleaning supplies, toxins, and sharps objects were stored and not accessible to residents. The kitchen was inspected and there is sufficient perishable and non-perishable food available maintained properly. Two (2) fire extinguisher were charged 1/27/2023 serviced, smoke detectors and carbon monoxide were operable. A review of Medication Administration Records (MAR) was maintained in order and accurate. Evaluation Report Continues on LIC 809-C. No deficiencies were cited during this inspection visit. An exit interview was conducted, and a copy of this report will be provided to Arlene Feliciano.the state’s words, verbatim · CDSS document, Oct 22, 2023