Santa Fe Home Care Ii is a residential care home for the elderly (RCFE) in Torrance, Los Angeles County, California — state license #198602152, licensed for 6 residents, listed as licensed in the CDSS record we retrieved August 2, 2026. It appears on the DHCS Assisted Living Waiver participant list checked August 9, 2026, so Medi-Cal may help pay for care services here. California has 18 dated inspection and complaint documents on file for this home going back to 2022, the most recent dated August 20, 2025 — published below in full, verbatim and unscored.

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Santa Fe Home Care Ii

No photo on file yet

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Residential care home for the elderly (RCFE) · Small home, 6 residents · Torrance, CA · Los Angeles County
LicensedWheelchairMemory careHospiceBedridden not on file
No openings reportedBeds change hands in days ·
License #198602152, held since 2016 · read from the California state record on August 2, 2026 ·See on State Site →
2255 Santa Fe Avenue · Torrance, Los Angeles County
Phone
(424) 558-8285
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →
Print tour sheet →

Wheelchair / non-ambulatoryApproved for 6 residents
Dementia / memory careVerified in record
Hospice careApproved for 6 residents
Bedridden careNot on file — ask the home

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. HOSPICE WAIVER FOR 6 RESIDENTS.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2022, the state has visited this home 24 times and filed 18 documents. The most recent is a facility evaluation report, dated August 20, 2025.

Most recent state visit
August 20, 2025
Occupancy at the June 2, 2024 visit
0 of 6 beds

The state's published file for this home includes 7 documents with transcribed findings, dated April 14, 2023 to June 2, 2024. 7 of the 7 carry the state's recorded outcome word: “Substantiated” (4), “Unsubstantiated” (3). 7 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 7 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 13 of 18 documentsFull record on the state’s site →
20252 state visits · 2 documents
Aug 20, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 9, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

20246 state visits · 6 documents
Aug 22, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 8, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Aug 7, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 4, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jun 2, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not meeting resident's hygiene needs. Staff are leaving resident in urine-soaked items for an extended period of time resulting in wounds and skin tears.

On 06/02/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit. LPA was greeted by (staff #1: Lucy Dezell). Dezell contacted administrator (A1:Virgina Asis) who could not be present during this visit. LPA explained the purpose of today's visit is gather information for the allegations mentioned above and deliver findings. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Interviews with the administrator, staff #1-#3 (S1-S3), residents #2-#5 (R2-R5), and witnesses #1-3 (W1-W3). A tour of the physical plant on 09/14/23, 0928/23 and 06/02/24. (Evaluation Report continues LIC 9099-C) Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 2, 2024 · control 11-AS-20230911101639
May 6, 2024Complaint investigation reportSubstantiated

Allegation investigated: Staff did not dispense medication as prescribed Staff did not provide resident with special diet according to resident’s health care needs

On 05/06/24, Licensing Program Analyst (LPA), Wendy Gibbs conducted a subsequent visit to the facility listed above to deliver findings for a complaint. LPA met with care staff Rey Malit, and the purpose of today’s visit was explained. During today’s visit there were two residents present. During today’s visit, LPA toured the facility and reviewed the report with staff. On a previous visit conducted on 06/27/23, LPA toured the facility, interviewed staff S1, interviewed Resident R1, and received documents pertinent to the investigation. LPA received copies of pertinent documents including staff roster, client roster, residents Pre-Appraisal, Needs and Service Plan, Dietary Orders, Physicians Report, Doctors Orders, Medication Administration Record, staff notes, hospital discharge papers, shower schedule and menu. On a visit conducted on 10/20/23, LPA interviewed Staff S2 and S3, and interviewed Residents R2-R5. The investigation revealed the following: Substantiatedthe state’s words, verbatim · CDSS document, May 6, 2024 · control 11-AS-20230626162504
20235 state visits · 5 documents
Dec 13, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 20, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 29, 2023Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 28, 2023Complaint investigation reportSubstantiated

Allegation investigated: Staff are not ensuring that resident receives medications as prescribed by their physician.

On 09/28/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit. LPA was greeted by caregiver Allan Gloriani. Gloriani contacted Virgina Asis who later was present during the visit. LPA explained the purpose of today's visit is gather information for the allegations mentioned above. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Interviews with staff #1-#3 (S1-S3), residents #2-#5 (R2-R5), and witnesses #1 - 3 (W1-W3). A tour of the physical plant was conducted. Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Sep 28, 2023 · control 11-AS-20230911101639
Sep 14, 2023Complaint investigation reportSubstantiated

Allegation investigated: Staff are not ensuring that facility is free of pests. Staff are not following safe food handling practices. Facility has expired food.

On 09/14/23 Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial complaint visit. LPA was greeted by House Manager Lucy Dezell. Dezell contacted Virgina Asis who later was present during the visit LPA explained the purpose of today's visit is gather information for the allegations mentioned above. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Photographs were taken during the plant inspection of the faciltiy. Evaluation Report continues LIC 9099-C Substantiatedthe state’s words, verbatim · CDSS document, Sep 14, 2023 · control 11-AS-20230911101639
Beside homes the same size
Type A citations1typical 0
Type B citations12typical 0
Substantiated complaints12typical 0
Total complaints4typical 0
State visits on file24typical 6
“Typical” is the statewide median across the 5,773 licensed small board-and-care homes (6 or fewer beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2016.
Year-by-year trend
YearVisitsDocumentsSubstantiated20252202024661202391132022220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

≈ $5,000–$7,500 /mo
our estimate — Los Angeles County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one. Ask the home for its rate sheet, or
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home is on the DHCS waiver list (checked August 9, 2026). Details →

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What dementia training does staff have, and is the area secured?
Non-ambulatory approval — whole home or specific rooms, and is a spot open?
How is medication handled and logged day to day?
What’s in the base monthly rate, and what’s billed separately?
Staff-to-resident ratio on day and night shifts?
How are medical emergencies handled after hours?

The first two come straight from this home’s record — a brochure won’t answer them.

Operate this home? This page is generated from CDSS public records — respond or correct it, free.
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Call (424) 558-8285

Is Santa Fe Home Care Ii licensed?

Yes — Santa Fe Home Care Ii is a licensed residential care home for the elderly (RCFE) in Torrance (Los Angeles County): California license #198602152, shown as licensed in the CDSS state record checked August 2, 2026, licensed for 6 residents. State records list 18 inspection and complaint documents since 2022; the most recent, a facility evaluation report dated August 20, 2025, appears in the inspection record on this page.

Can Santa Fe Home Care Ii care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Santa Fe Home Care Ii with clearances for wheelchair / non-ambulatory, dementia / memory care, and hospice care; it does not list bedridden. A clearance that is not on file is not a “no” — it may simply be unrecorded, so if your family needs one of these, ask the home directly and confirm its current scope on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY. HOSPICE WAIVER FOR 6 RESIDENTS.

How much does Santa Fe Home Care Ii cost?

California's public licensing record does not include Santa Fe Home Care Ii's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Los Angeles County typically runs $5,000–$7,500/mo and small board-and-care homes $4,000–$6,500/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Santa Fe Home Care Ii accept Medi-Cal or the Assisted Living Waiver?

Yes — Medi-Cal can help pay for care at Santa Fe Home Care Ii through California's Assisted Living Waiver (ALW): the home appears on the Department of Health Care Services participant list checked August 9, 2026. The waiver pays for assisted-living care services — not room and board — for eligible Medi-Cal members, and each home takes a limited number of waiver residents, so ask the home about a current ALW opening.

Medi-Cal / ALW homes in Los Angeles County →Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

0 of 6 beds occupied (0%) when the state visited on June 2, 2024. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Santa Fe Home Care Ii?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 24 state visits and 18 dated documents since 2022 for Santa Fe Home Care Ii; 7 complaint-investigation narratives are transcribed verbatim below. The most recent, dated June 2, 2024, records an allegation the state marked “Unsubstantiated”. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

7 transcribed reports on file

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not meeting resident's hygiene needs. Staff are leaving resident in urine-soaked items for an extended period of time resulting in wounds and skin tears.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 06/02/24, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit. LPA was greeted by (staff #1: Lucy Dezell). Dezell contacted administrator (A1:Virgina Asis) who could not be present during this visit. LPA explained the purpose of today's visit is gather information for the allegations mentioned above and deliver findings. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Interviews with the administrator, staff #1-#3 (S1-S3), residents #2-#5 (R2-R5), and witnesses #1-3 (W1-W3). A tour of the physical plant on 09/14/23, 0928/23 and 06/02/24. (Evaluation Report continues LIC 9099-C) Unsubstantiated— CDSS inspection report, June 2, 2024 · control 11-AS-20230911101639
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not dispense medication as prescribed Staff did not provide resident with special diet according to resident’s health care needs
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 05/06/24, Licensing Program Analyst (LPA), Wendy Gibbs conducted a subsequent visit to the facility listed above to deliver findings for a complaint. LPA met with care staff Rey Malit, and the purpose of today’s visit was explained. During today’s visit there were two residents present. During today’s visit, LPA toured the facility and reviewed the report with staff. On a previous visit conducted on 06/27/23, LPA toured the facility, interviewed staff S1, interviewed Resident R1, and received documents pertinent to the investigation. LPA received copies of pertinent documents including staff roster, client roster, residents Pre-Appraisal, Needs and Service Plan, Dietary Orders, Physicians Report, Doctors Orders, Medication Administration Record, staff notes, hospital discharge papers, shower schedule and menu. On a visit conducted on 10/20/23, LPA interviewed Staff S2 and S3, and interviewed Residents R2-R5. The investigation revealed the following: Substantiated— CDSS inspection report, May 6, 2024 · control 11-AS-20230626162504

2023

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not ensuring that resident receives medications as prescribed by their physician.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 09/28/23, Licensing Program Analyst (LPA) Ernand Dabuet conducted a subsequent complaint visit. LPA was greeted by caregiver Allan Gloriani. Gloriani contacted Virgina Asis who later was present during the visit. LPA explained the purpose of today's visit is gather information for the allegations mentioned above. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Interviews with staff #1-#3 (S1-S3), residents #2-#5 (R2-R5), and witnesses #1 - 3 (W1-W3). A tour of the physical plant was conducted. Evaluation Report continues LIC 9099-C Substantiated— CDSS inspection report, September 28, 2023 · control 11-AS-20230911101639
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff are not ensuring that facility is free of pests. Staff are not following safe food handling practices. Facility has expired food.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 09/14/23 Licensing Program Analyst (LPA) Ernand Dabuet conducted an initial complaint visit. LPA was greeted by House Manager Lucy Dezell. Dezell contacted Virgina Asis who later was present during the visit LPA explained the purpose of today's visit is gather information for the allegations mentioned above. The investigation consisted of the following: LPA obtained copies of the roster for residents and staff. Service records for resident #1 (R1), and other pertinent documents associated with this complaint. Photographs were taken during the plant inspection of the faciltiy. Evaluation Report continues LIC 9099-C Substantiated— CDSS inspection report, September 14, 2023 · control 11-AS-20230911101639
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff did not follow safe food handling practices, Staff did not keep resident's information confidential.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 5/4/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted an unannounced subsequent complaint visit at this facility to obtain additional information and to deliver complaint findings. LPA was greeted by Caregiver Allen Gloriani and House Manager/Caregiver Lucy Dezell. Administrator Virginia Asis arrived later and joined the visit. LPA explained the purpose of the visit. The investigation consists of the following: On 5/3/2023, LPA obtained copies of the facility roster for residents and staff. Interviews were conducted with three staff (S1-S3) and four residents (R2-R5). LPA was unable to obtain information from two residents (R6-R7) due R6’s medical condition and R7 is in the hospital. LPA obtained and reviewed R1's service records. A tour of the facility was conducted. On 5/4/2023, LPA interviewed one resident (R1) and one witness (W1) by telephone. However, LPA Montoya was unsuccessful in attempt to conduct telephone interview with one potential witness (W2). Report co— CDSS inspection report, May 4, 2023 · control 11-AS-20230428111619
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff physically assaulted resident while in care. Facility has pests. Staff did not meet resident's dental hygiene needs. Staff did not provide residents healthy nutritious meals. Staff did not follow resident's doctor's orders. Staff did not ensure that resident was adequately dressed. Staff mentally abused resident. Staff made inappropriate comments in front of resident. Staff did not adequately supervise residents. Resident sustained multiples injuries while in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
***************This was amended in error. No changes were made. On 5/4/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted an unannounced subsequent complaint visit at this facility to obtain additional information and to deliver complaint findings. LPA was greeted by Caregiver Allen Gloriani and House Manager/Caregiver Lucy Dezell. Administrator Virginia Asis arrived later and joined the visit. LPA explained the purpose of the visit. The investigation consists of the following: On 5/3/2023, LPA obtained copies of the facility roster for residents and staff. Interviews were conducted with three staff (S1-S3) and four residents (R2-R5). LPA was unable to obtain information from two residents (R6-R7) due R6’s medical condition and R7 is in the hospital. LPA obtained and reviewed R1's service records. A tour of the facility was conducted. On 5/4/2023, LPA interviewed one resident (R1) and one witness (W1) by telephone. However, LPA Montoya was unsuccessful in attempt to conduc— CDSS inspection report, May 4, 2023 · control 11-AS-20230428111619
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility not serving residents an adequate amount of food. Facility is not serving nutritious meals to residents. Facility not following physician's orders. Facility is verbally abusive towards residents. Facility is not providing assistance to resident in care. Facility is not providing basic essentials to residents.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 04/14/2023, Licensing Program Analyst (LPA) Lourdes Montoya conducted an unannounced subsequent complaint visit at this facility to obtain additional information and to deliver complaint findings. LPA was greeted by Staff Tamico Thomas. Administrator Virginia Asis arrived later and joined the visit. LPA explained the purpose of the visit. The investigation consists of the following: On 4/11/2023, LPA Montoya interviewed three staff (S1-S3) and four residents (R1-R4). LPA was unable to complete a proper interview with R1. LPA reviewed all residents’ (R1-R5) physician’s reports and staff’s timesheets. A tour of the facility was conducted. On 4/13/2023, LPA interviewed one resident (R5) and reviewed all residents’ (R1-R5) admission agreements. Report continued in LIC 9099C Unsubstantiated— CDSS inspection report, April 14, 2023 · control 11-AS-20230403091737

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 24 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for small board-and-care homes (6 or fewer beds), computed across all 5,773 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
1
typical for this size: 0
Type B citations
12
typical for this size: 0
Substantiated complaints
12
typical for this size: 0
Total complaints
4
typical for this size: 0
State visits on file
24
typical for this size: 6
See the full inspection record on the state's site →

Who runs Santa Fe Home Care Ii?

From the CDSS ownership record, checked August 9, 2026.

Licensed to Santa Fe Home Care, Inc., who operates 4 licensed California homes in total. Running more than one home is common and is neither good nor bad on its own.

Talk to this home directly

You can call them yourself, anytime — you never have to go through us.

(424) 558-8285
What isn't in the state record

Resident reviews, the exact monthly price, and the languages staff speak aren't part of California's public licensing record, so we don't show them here. Ask the home directly — the tour questions above are a good start.

Operate this home? The record above comes from California's public licensing data. You can respond or correct it — free. Claim your home — free →

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This page is generated from CDSS Community Care Licensing public records. How we build these pages →

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