Villa Del Sol

Type of visit: Required - 1 Year

On 04/17/2026, Licensing Program Analyst (LPA) Jose Anguiano conducted an unannounced Annual Inspection at the facility Villa Del Sol and met with Assistant Administrator Natalia Torres and Daniella Coronado. The facility is licensed to serve six (6) non-ambulatory residents, of which one (1) may be bedridden. The facility is approved to accept and retain six (6) hospice residents. The facility is a single-story home consisting of four (4) resident bedrooms, three (3) bathrooms, a staff office, living room, dining area, kitchen, linen storage, and a detached two-car garage. The outdoor area includes a shaded patio. LPA toured the interior and exterior of the facility. No bodies of water were observed. All walkways, exits, and passageways were observed to be free of obstruction. Bedrooms: LPA inspected all four (4) resident bedrooms. Each room contained the required furnishings, including beds, dressers, lighting, and adequate storage space. Rooms were observed to be clean, orderly, and in good repair. Bathrooms: LPA inspected all bathrooms. Toilets, sinks, and showers were operational. Grab bars were secure. Showers were clean and equipped with non-slip surfaces and shower chairs. Bathrooms were clean and in good repair. During the visit, LPA observed the water temperature to be above the regulatory range. LPA provided technical assistance to the Administrator regarding maintaining water temperature within Title 22 requirements. The Administrator agreed to implement a plan of correction to ensure compliance. Linens & Hygiene: LPA observed beds to have the required linens. An adequate supply of linens, towels, and blankets was available. Kitchen: All appliances were observed to be in working condition. An adequate supply of dishes and cook-ware was present. Knives and sharps were secured and inaccessible to residents. A minimum of two (2) days’ supply of perishable food and seven (7) days’ supply of non-perishable food was observed. Please see (LIC809-C) for report continuation. Cleaning supplies were locked and inaccessible. Safety: Smoke and carbon monoxide detectors were tested and found to be operational. Two (2) fire extinguishers were present. The first aid kit was complete. All exits were clear. Toxins were secure and inaccessible to residents. Medications: Centrally stored medications were observed and reviewed to be locked, maintained in original containers, and inaccessible to residents. Files: LPA reviewed five (5) resident files and five (5) staff files. All files contained the required documentation. Current liability insurance was reviewed and is on file. Infection Control: The facility has an infection control file folder that was reviewed. PPE supplies were available. Outdoor Area: The grounds were clean and free of hazards. Fees: Annual licensing fees are current. Based on observations, interviews, and records reviewed, the facility appears to be operating in substantial compliance with Title 22 regulations at this time. No deficiencies were cited. Technical assistance was provided during the visit. An exit interview was conducted with Daniella Coronado, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Apr 17, 2026

The state marks this report as 4 pages; the online copy we transcribed has 3. You can request the full file from the county licensing office.

Type of visit: Required - 1 Year

On 02/13/2025, Licensing Program Analyst (LPA) Deborah Lee conducted an unannounced Required Annual Inspection and met with Staff Natalia Torres. Administrator Bessie L Coello subsequently arrived for assist with visit.. Facility is licensed to serve six (6) non-ambulatory residents in which one (1) may be bedridden. Facility may accept or retain six (6) residents on hospice. There are 2 residents currently on hospice. Facility is a (4) bedroom, (3) bathroom, single house, 1 staff office, living and dining room, kitchen, 1 linen closet and a (2) car de-attached garage. There is a large outdoor shaded patio area. The client bedrooms are spacious and will easily accommodate the client's furnishings. All passageways, walkways, driveways, steps and patios are free from obstructions. LPA and Administrator toured facility inside and out. LPA observed no bodies of water on the premises. Bedrooms LPA inspected all (4) bedrooms All bedrooms were observed to have the required furniture including beds, dressers, night stands with lamps, chairs, and ample storage space for personal belongings. All bedrooms were observed to be clean, in good repair, and have ample lighting. Bathrooms LPA inspected the facility bathrooms. In the resident’s bathroom the toilet, faucets, and shower were fully operational. All safety handrails were securely fastened. LPA observed the showers to be clean and free of mold or mildew. The shower had a nonskid material in bottom and shower chair. Resident’s toiletries and incontinent supplies observed in resident rooms. The water temperature measured 110.4 degrees Fahrenheit. All bathrooms were observed to be clean, in good repair and within Title 22 regulations. Linens & Hygiene LPA observed all beds to have the required linens including mattress cover, fitted sheets, blanket, comforter, and pillow. LPA observed an ample supply of linens, towels, and blankets in hall closet. . Page 1 of 3 Kitchen LPA inspected the kitchen and observed all appliances to be in good working repair, including stove/oven, microwave, dishwasher, refrigerator. LPA observed an ample supply of cutlery, pots, pans, and bowls to be in good repair. LPA observed knives and additional sharps to be secured in locked drawer and are inaccessible to residents. LPA observed a 3-day supply of perishable foods and a 7-day supply of nonperishable foods. There is a laundry room where the washer and dryer are located in garage area. The detergent and other cleaning supplies are locked in a cabinet inaccessible to residents in care. Safety LPA observed and tested smoke/carbon monoxide combo detectors to be fully operable. LPA observed (2) fully charged fire extinguishers that was last serviced on 11/1/24 The last emergency drill was conducted on 1/07/25. LPA inspected the First Aid kit and found it contained an ample supply of required items: Scissors, tweezers, gauze, disinfectant wipes, band aids. LPA observed all exits to be clear and easily accessible. All toxins locked and inaccessible to residents in care. Medications LPA observed all centrally stored medications in their original packaging and are secured in a locked cabinet that is inaccessible to Residents in care. Files LPA reviewed ( 4 ) resident files and found that (4 ) out of (4 ) contained all the necessary documentation. LPA reviewed (4) staff files and found that (4 ) out of (4 ) contained the required documentation, certification, and training. Liability Insurance expires on 3/25/2025. LPA observed that Annual licensing fee are current at this time. Page 2 of 3 Infection Control During the visit, LPA observed the facility’s infection control practices. LPA observed a sanitizing station at the facility entrance. PPE supplies are readily available to staff. Outside area: During visit LPA observed the outside grounds (front and back) to be free of clutter, debris, and passage ways were free of obstruction. There were no deficiencies cited during today’s visit. Exit interview conducted and copy of report provided to Administrator Bessie L Coello. Page 3 of 3the state’s words, verbatim · CDSS document, Feb 13, 2025

Allegation investigated: Lack of supervision resulting resident(s) to fall. Staff did not allow hospice care to enter facility to provide care to resident(s). Staff refused to provide authorized presentative residents plan of care.

On 10/25/24 at 9:00 am, Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit to deliver findings. LPA met with Licensee Bessie Coello as the purpose of today’s visit was explained. The investigation consisted of the following: On 12/28/23 LPA Gibbs conducted initial visit, LPA Gibbs toured the facility, interviewed Staff 1-2 (S1-S2), and reviewed and received documents pertinent to the investigation. On 08/29/24 LPA Villegas conducted interviews between 11am-11:45am with staff 1-2 (S1-S2), and obtained copies of the staff and resident rosters, copies of the communication logs dated August 2023- November 2023, copies of communication between S1 and R1's POA and copies on sign in sheets with temperatures taken upon entry of the facility. On 08/29/24 LPA obtained copies of documents pertinent to the investigation for resident #2 (R2). On 10/10/24 between 9am-12:00 pm LPA Villegas conducted interviews with residents R2-R5 (R2-R5), LPA Villegas was unable to interview R6-R7 due to communication barriers. Unsubstantiated Allegation: Lack of supervision resulting resident(s) to fall. It is being alleged that there is a lack of supervision resulting resident(s) to fall. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported there has never been neglect as all staff are trained in resident transfers. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-5 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above and reported feeling safe at the facility. R2 has no recollection of falling while receiving care at the facility. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. On 10/10/24 LPA reviewed file for R1, there was no documentation indicating that R1 was a risk fall. On 10/10/24 LPA reviewed file for R2, there was no documentation indicating that R2 was a risk fall. On 07/20/23 CCLD received report regarding a fall R2 had while in dining room chair. Per report R2 lost control of body weight and on right side landing on floor, no pain reported, 911 was called, Administrator and son informed. Allegation: Staff did not allow hospice care to enter facility to provide care to resident(s). It is being alleged that Hospice staff arrived at the facility to provide care and licensee turned hospice staff away. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported that during covid the facility would schedule times for the hospice agencies to visit the facility to ensure a bathroom was available and to have support from staff. S1 continued to report that the facility was monitoring the amount of people allowed all at once. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-5 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above and reporting their visitors have not been denied entry. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. 10/10/24 LPA reviewed sign in sheet for the facility and observed hospice agencies visit dates to be documented. LPA Villegas attempted to contact hospice agency on 08/30/24 and 10/10/24 but was unsuccessful. Allegation: Staff refused to provide authorized representative residents plan of care. Allegation: Staff refused to provide authorized representative residents plan of care. It is being alleged that licensee refused to provide plan of care for R1 when requested. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported that the facility has never refused to provide care plans when requested. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported that if requested, document copies are provided. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-5 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above. On 10/10/24 LPA reviewed copies of email communication between R1's POA, licensee and hospice agencies, LPA observed that care plan was sent via email on 10/23/23, 11/10/23, and 11/12/23. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Licensee Bessie Coello, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Oct 25, 2024 · control 11-AS-20231219140341

Allegation investigated: Facility did not prevent outbreak of covid. Staff are not providing residents with food of good quality. Staff does not provide nutritious meals to residents. Staff unable to communicate residents needs due to language barrier. Facility does not post menu.

On 10/10/24 at 9:00 am, Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegations above. LPA met with Director (S1) Bessie L. Coello as the purpose of today’s visit was explained. The investigation consisted of the following: On 12/28/23 LPA Gibbs conducted initial visit, LPA Gibbs toured the facility, interviewed Staff 1-2 (S1-S2), and reviewed and received documents pertinent to the investigation. On 08/29/24 LPA Villegas Conducted interviews between 11am-11:45am with staff 1-2 (S1-S2), and obtained copies of the staff and resident rosters, menus, copies of the communication logs dated August 2023- November 2023, and copies of communication between S1 and R1's POA. On 08/29/24 LPA toured the facility and kitchen, LPA observed refrigerator and pantry to be fully stocked, LPA observed menus displayed, LPA observed plenty of PPE to be accessible, and LPA also had temperature taken upon entry of the facility. On 08/29/24 LPA obtained copies of documents pertinent to the investigation for resident #2 (R2). On 10/10/24 between 9am-12:00 pm LPA Villegas conducted interviews with residents # R2-R5 (R2-R5). On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Unsubstantiated The investigation revealed the following: Allegation: Facility did not prevent outbreak of covid. It is being alleged that in October 2023 there was an outbreak of covid as many residents were affected, and R1 was not tested positive. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and stated, there were covid cases at the facility but not at the same time. Per S1, CCLD and families are made aware of positive cases as well as covid protocols are followed by all staff. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported residents who tested positive for covid tested positive at different times. Per S2, all staff were trained on the covid protocols. On 10/10/24 between 9am-12 pm LPA Villegas conducted interviews with residents#2-5(R2-R5) regarding the allegation above, 3 out of 4 residents interviewed denied the allegation above. 1 of 4 residents interviewed reported testing positive for covid and isolating outside of the facility per families request.On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. On 10/10/23 LPA Villegas reviewed the report sent to CCLD on 10/09/2023 by S1 regarding covid positive residents in care. LPA also reviewed the infection control disease plan in place for the facility. Covid positive case(s) were also reported to public health department. Allegation: Staff are not providing residents with food of good quality. It is being alleged that there is “very sparse” amount of food in the facility fridge. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported groceries are purchased weekly or multiple times a week as needed via Instacart delivery services. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported groceries are purchased 2 times a week or as needed. On 08/29/24 LPA Villegas conducted a tour of the kitchen and observed there was a 7-day supply of perishable and non-perishable food available, LPA observed the food in the pantry to be labeled with expiration dates. On 10/10/24 between 9am-12 pm LPA Villegas conducted interviews with residents 2-5(R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Staff does not provide nutritious meals to residents. It is being alleged that the facility is providing food that is not nutritious as no vegetables are served and the meals are not balanced. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported that residents have not complained about the food being served. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported that residents have not complained about the food being served and if they did staff accommodate with different options. On 08/29/24 LPA observed lunch being served and enjoyed by the residents, LPA observed vegetables and salad being served with protein. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-4 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegations above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Staff unable to communicate residents needs due to language barrier. It is being alleged that facility staff do not understand residents when residents are asking or needing something. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported staff are able to communicate clearly with the residents. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-4 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Facility does not post menu. It is being alleged that facility does not post menu. On 08/29/24 LPA Villegas obtained copies of facility menus, menus were observed to have written details for breakfast, lunch, and dinner. On 10/10/24 LPA Villegas conducted tour of the kitchen and observed menu to be posted. Facility is in compliance with section 87555 (b)(6) which indicates, “In facilities for sixteen (16) persons or more, menus shall be written at least one week in advance and copies of the menus as served shall be dated and kept on file for at least 30 days. Facilities licensed for less than sixteen (16) residents shall maintain a sample menu in their file. Menus shall be made available for review by the residents or their designated representatives and the licensing agency upon request.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with house manager Natalia Torres, and a copy of this report was provided.the state’s words, verbatim · CDSS document, Oct 10, 2024 · control 11-AS-20231219140341

Type of visit: Required - 1 Year

On 01/31/2024 at 8:48 AM, Licensing Program Analyst (LPA) Regina Cloyd conducted an unannounced Required – Annual Inspection and met with Staff Natalia Torres. Administrator Bessie Coello joined us 20 minutes later. Six (6) residents and three (3) staff were present during this inspection. Facility is licensed to serve six (6) non-ambulatory residents in which one (1) may be bedridden. Facility may accept or retain six (6) residents on hospice. Facility is a (4) bedroom, (3) bathroom, single house, 1 staff office, living and dining room, kitchen, 1 linen closet and a (2) car de-attached garage. There is a large outdoor shaded patio area. The client bedrooms are spacious and will easily accommodate the client's furnishings. All passageways, walkways, driveways, steps and patios are free from obstructions. Staff accompanied LPA inside and outside the facility during this inspection. Outside grounds were toured and no bodies of water were observed. Walkways around the home were clear of hazards. Resident bedrooms had the required furniture, bed linens and closet/drawer space to accommodate each resident comfortably. There are no security bars or weapons on the premises. Resident bathrooms were checked. Toilets and water faucets worked properly, grab bars were secure, shower was free of mold/mildew and a non-skid mat was in place. Resident bath towels, toiletries and personal hygiene supplies were adequately stocked. Common areas were clean and clear of hazards, doorways were free of obstructions. LPA toured the kitchen area and observed a two-day supply of perishable and a seven-day supply of non-perishable food. Knives and toxics were kept in locked storage cabinet. First Aid kit was available. One fire extinguisher was observed in the kitchen area and in the office. 5 staff records were reviewed, 5 out of 5 staff records had required criminal record clearances or criminal record exemptions. Two staff interviews were conducted. 5 resident records were reviewed and, 5 out of 5 resident records had Medical Assessments. Two residents’ medication was reviewed. Two residents were interviewed. No deficiencies are being cited. An exit interview was conducted and a copy of this report was discussed and left with the Administrator Bessie Coello.the state’s words, verbatim · CDSS document, Jan 31, 2024