Elder Joy Oasis Boarding Care

Allegation investigated: Facility staff financially abused resident.

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to investigate the above allegation. LPA met with Narine Khachoyan and explained the reason for the visit. ---Facility staff financially abused resident. It was alleged that after Resident #1 (R1) moved out, facility staff received their blank checks in the mail and used them to withdraw $10,000.00. It was also alleged the bank knows the name of the person who cashed the checks and it starts with a "V". To investigate the allegation, on June 12, 2026, LPA requested documents at around 12:30p.m. and interviewed two (2) staff and two (2) residents from 1:00p.m. to 2:30p.m. A review of the Personnel Report does not show a staff with a name that begins with “V”. During interviews, all staff stated they are unaware of anyone cashing R1’s checks. S1 stated, “I tried to return it, I went to the address, I knocked on the door but there was no answer. I still have them and not even one check was used. (CONT. on LIC9099-C) Unsubstantiated I will return it to the bank today.” LPA observed, in the administrator's possession, two (2) check books wrapped in a rubber band. S1 added that R1 lived in the facility for a total of three (3) weeks and facility was in the process of gather more of R1's information and documents. The Physician's Report states R1 is unable to manage own resources, communicate or follow directions. The Needs and Service Plan states R1 has anxiety and mental concerns that impact emotional stability and daily functioning. During interviews, all current residents stated they are not aware of who R1 is or have any information about R1's checks. Residents do not suspect staff of any form of fraud. During interviews, R1 stated they do not want the checks to be dropped off, they do not want to speak with or see the administrator and that facility can drop off the checks at the bank or shred it. R1 added the account is closed and the checks are all useless. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.the state’s words, verbatim · CDSS document, Jul 11, 2026 · control 31-AS-20260608113519

Type of visit: Required - 1 Year

On 4/1/2026 Licensing Program Analyst (LPA) Perchui Milena Khurshudyan arrived at this facility to conduct the required Annual Inspection. Upon arrival, LPA was greeted by the Administrator Khachoyan Narine, who granted access to the facility. LPA explained the reason for the visit. LPA Khurshudyan reviewed the required postings posted on the entrance wall and throughout the facility. At approximately 10:05am LPA requested staff and residents’ rosters for review. The inspection tool was used to complete the visit. At 10:20am LPA, with the help of the Caregiver and Administrator, began a physical plant tour of the facility and the following was observed: This is a single-story building with four (4) bedrooms, and all rooms are designated for residents’ use only. There are two (2) bathrooms, a kitchen, common areas: living and dining rooms, and an outdoor area. Facility has an approved fire clearance for six (6) Non-ambulatory residents, all of which one (1) may be bedridden for bedroom #4, and a Hospice waiver for five (5) residents. Kitchen: LPA observed a seven-day supply of non-perishable food, and a two-day supply of perishable food properly stored and labeled. No expired food was observed. Facility stores knives and sharps inside the locked kitchen cabinet. Sufficient amount of emergency supply of food / water was readily available. Food storage and preparation areas are clean and inaccessible to pests. LPA observed one (1) fire extinguisher located on the kitchen wall. The fire extinguisher was last serviced on 12/4/2025. Dish soap and other chemicals were observed to be stored inside the locked cabinet and inaccessible to residents in care. Continue on LIC809-C Bedrooms: LPA observed bedrooms to be properly furnished with beds, linens, night stands, chairs, drawers, closets, and adequate lighting. All bedrooms appeared organized and clean. Residents have enough personal hygiene products. Common Areas: These include a den, living and dining areas. LPA observed dining, living areas clean and clear of clutter. Furniture is generally new and in a good repair. Dining and living room furniture sits at the capacity of the facility. Walls, floors, windows, screens, and blinds were clean and in good repair. At 10:40am, LPA measured the room temperature to be 70 degrees Fahrenheit. There is a linen closet with an adequate supply of fresh linens ready to use. No obstructions and or tripping hazards found inside the facility. Facility has landline, LPA checked it was operational. Bathroom: The bathrooms contained hand soap, paper towels, toilet paper and trash bins with lids. The hot water temperature was measured at approximately 11:15am to be 116.1 degrees Fahrenheit. The bathrooms were checked for cleanliness and proper operations. Towels and washcloths are not shared. LPA observed non-skid mats and grab bars inside the bathrooms. Smoke and Carbon Monoxide Detectors: The smoke and carbon monoxide detectors were tested by staff at approximately 11:35am and were observed to be operational. Garage: There is no garage in the property. Laundry Room: Functioning washer and dryer is located in the separate locked room adjacent to the small living room. Laundry detergents and other chemical supplies observed locked inside the laundry room. Backyard/Front yard: LPA observed sufficient yard space and fenced backyard with appropriately covered shaded area available for residents to rest. There is outdoor furniture under the shaded area. LPA discussed the importance of maintaining care and supervision to meet the needs of clients. During the physical walk through LPA observed all exit areas to be free of clutter and obstruction. There is no body of water. Staff/Client File review: Facility records are kept inside the locked commercial cabinet located in the office area. Between 11:50am -1:00pm LPA conducted records review of two (2) staff files and three (3) residents’ records. Files were complete and updated. Continue On LIC809C Medications: At approximately 1:05pm, LPA reviewed Centrally Stored Medication Destruction Records for proper documentation. The facility also maintains Medical Administration Records (MAR). LPA observed centrally stored medications locked inside the kitchen cabinet and inaccessible to residents in care. Complete First-aid kit is also available and placed in the common area. No potentially dangerous items were found in the facility. The facility operates with two (2) shifts and has one to two (1-2) staff members for each shift. LPA conducted interviews with the Administrator, one caregivers and two (2) residents who were able to communicate and answer questions. Facility plan/sketch is posted on the wall along with other posting requirements. LPA collected LIC500, LIC9020, and copy of Liability Insurance (ex 6/14/26), and copy of Administrator certificate at the time of the visit. The Administrator certificate will be expiring on 1/23/2027. The facility has no outstanding balance of licensing fees. No Deficiency issued during today’s visit. Exit interview conducted, a copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Apr 1, 2026

Allegation investigated: Staff yell at residents in care.

On 7/14/2025 Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted an unannounced 10-day complaint visit at this facility to investigate the above allegation. LPA met with the Caregiver Hasmik Mkrtchyan who granted access to the facility, entrance interview conducted. Shortly after Administrator Agaronyan Liana arrived and LPA diclosed the purpose of the visit. LPA requested resident and staff rosters, Also collected copies of Physician’s Report, Admission Agreement, Appraisal Needs and Services Plan, and potential documents relevant to the investigation. At approximately 10:00am, LPA conducted a physical plant walk through to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22. LPA did not observe any immediate health and safety issues during the visit. Between 10:00am to 11:00am, LPA conducted interviews with the Administrator, one (1) staff/Caregiver, and one (1) out of one (1) resident residing at the facility. Continue on LIC9099-C Unsubstantiated Allegation: Staff yell at residents in care. It was reported that staff yelled at Resident #1 (R1) to get on his/her bed. To investigate this allegation, LPA conducted interviews with the Administrator and one (1) staff/Caregiver who denied the allegation. LPA was informed that all staff working at the facility are trained and are aware of R1's health and mental condition and would not yell/scream as it will only escalate the situation to worse. LPA was also informed that on 7/6/2025, R1 had an episode of behavioral tantrum. R1 was agitated, throwing items throughout the facility and breaking the furniture. The administrator called paramedics; however, the paramedics did not transfer R1 to hospital advising to administer PM medications, monitor R1 throughout the day, and report to the physician. Furthermore, LPA conducted an interview with one (1) out of one (1) resident – R1 and he/she confirmed that staff/caregiver is always nice to him/her, caring, and he/she was not yelled or screamed, but was directed to get to his/her bed for some rest. LPA did not observe staff yelling at residents during today’s visit while in the facility. Based on interviews and observations, staff do not yell at residents in care, this allegation is deemed Unsubstantiated at this time. No immediate health or safety hazards observed during this visit. Exit interview conducted. Copy of report provided.the state’s words, verbatim · CDSS document, Jul 14, 2025 · control 31-AS-20250710150708

Type of visit: Prelicensing

On 12/27/2024 at 10:00AM Licensing Program Analyst (LPA), Perchui Milena Khurshudyan conducted an announced Pre-Licensing visit to the above facility and met with facility Licensee/Administrator Liana Agaronyan. Fire Clearance was approved on 09/05/2024 for a maximum capacity of six (6) residents, of which six (6) can be Non-ambulatory and one (1) Bedridden resident. Facility has Dementia Care Program. The purpose of today’s visit is to inspect the facility to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22. The facility is a single-story building. Today's site visit consisted of LPA touring the physical plant inside and outside and observed the following: KITCHEN: The facility has a Kitchen area that is equipped with a new refrigerator, microwave oven and sink. At 10:15AM, LPA observed adequate supplies of nonperishable food properly stored in the cabinets and inside the supply room. Perishable food items are not required at this time as there are no residents in the facility. Licensee will supply sufficient amount of perishable food upon arrival of the residents. LPA observed dining ware to accommodate a maximum capacity of six (6). All knives and sharps are observed to be locked in a kitchen cabinet and inaccessible to residents in care. The facility has one (1) new fire extinguisher, appeared to be full and serviced and were last purchased on 09/02/2024. BEDROOMS: There are four (4) bedrooms designated for residents’ use. All bedrooms are furnished with beds, dressers, chairs, nightstands and required bedding and linen. The bedrooms have sufficient closet space and have sufficient lighting. Auditory alarms were tested and observed to be operational at 10:30AM. There is no bedroom designated for staff use. Facility will have awake staff at night. Emergency call buttons are available and will be provided to residents. Continue on LIC809C LAUNDRY ROOM: The laundry room is located next to the entrance door, LPA observed the door was properly locked. The washer/dryer appear to be new and in good condition. Laundry supplies along with other chemical items are kept locked inaccessible under supervision when not in use. BATHROOMS: Facility has two (2) bathrooms. At 10:45AM LPA observed all bathrooms are clean, in good repair and properly supplied with toilet papers, soap, and paper towels. LPA observed appropriate grab bars and non-skid mats in all bathrooms. Trash cans had closed tight fitting lids throughout. Water temperature was within regulation, and it was measured by an LPA at 10:45AM to be at 113°F degrees. Bathrooms #1 is designated for Staff and residents’ use. COMMON AREAS: The facility maintains a comfortable temperature at 70°F. The living room and dining area appeared clean and were properly furnished. Puzzles, coloring books, crayons, board games and other activity supplies are available for residents. No obstructions and or tripping hazards throughout the facility. An emergency exit plan/sketch is posted along the hallway with other posting requirements. No fire-arms observed or will be maintained on the premises. MEDICATION ROOM: The medication will be centrally stored in the locked kitchen cabinet. Facility staff/resident files will be kept centrally stored and locked in the cabinet located next to the dining room. First-aid kit was checked to be complete and has the new manual available. Facility will have three (3) staff members, for each shift (AM and PM). SMOKE DETECTORS/CARBON MONOXIDE. Dual smoke detectors and carbon monoxide were located in the bedrooms and throughout the facility. At 11:00 AM they were tested and observed to be operational. Continue on LIC809-C SURROUNDING GROUNDS: The facility has sufficient yard space. LPA observed appropriate outdoor furniture, with a covered shaded area for residents. The backyard is fenced. There is no garage in the property, it has been converted to an ADU. LPA discussed the importance of maintaining the care and supervision to meet the needs of the residents. No bodies of water were observed. The facility has land line LPA checked to be operational. Component III was conducted with the Administrator. Based on inspection and observation, the physical plant is in compliance with Title 22 Regulations at this time. This report will be forwarded to the Centralized Application Bureau (CAB) and the applicant will be notified by the CAB Analyst when the license has been approved.the state’s words, verbatim · CDSS document, Dec 27, 2024

Type of visit: Office

Facility Type: RCFE Application Type: Initial Capacity: 6 Method: Telephone call with CAB COMP II Participants: Petrosyan, Anna & Agaronyan, Liana On 11/21/24, the applicant/administrator participated in COMP II at CAB via telephone call with analyst at CAB. Identification of the applicant and administrator was verified by confirming driver’s license number. During COMP II, applicant and administrator confirmed the understanding of Title 22. Component II was successfully completed. Applicant and administrator were advised to email/fax signed LIC 809 with copy of photo ID to CAB. During COMP II, CAB analyst confirmed Applicant/Administrator’s understanding of following areas: 1. Facility operation: License type, client/resident populations, and program 2. Admission Policies 3. Staffing requirements & Training 4. Restrictive/Prohibited Health Conditions 5. General provisions 6. Emergency Preparedness 7. Complaints & Reporting 8. Pre-licensing readinessthe state’s words, verbatim · CDSS document, Nov 21, 2024