Small home · Licensed for 6 · Chatsworth
Twin Palms
19929 Septo Street, Chatsworth, CA 91311Licensed since 2006
Overview
No openings reported
- Approved by the state: Wheelchair · HospiceState licensing record · October 26, 2026
- Licensed for 6: a small care homeThe state license record
Ask this home
Free for families. A home gets your number only if you say yes.
Care and support
- Wheelchair
- Hospiceup to 1 resident
Not on file: dementia and bedridden approvals.
Approved by the state · State licensing record · October 26, 2026. An approval may cover specific rooms or residents; it does not establish an opening.
Read the state’s own wording
LICENSEE PREFERS TO SERVE ELDERLY RESIDENTS 60 AND ABOVE. ROOMS #1, & #4 AREAPPROVED FOR UP TO TWO NON-AMBULATORY CLIENTS; ROOMS #2, #3, & #5 ARE APPROVED FOR ONE NON-AMBULATORY CLIENT EACH. LICENSEE MAY SERVE ONE HOSPICE CLIENT, AND THE FACILITY IS 87724 COMPLIANT.
985 - RCFE / HOSPICE
CDSS record, verbatim · October 26, 2026
Care services
These are the home’s own statements about its day-to-day practice — they are not part of the state licensing record, and the state has not approved or reviewed them.
Help with bathing or showering
Reported on jjpalms.com · source dated November 6, 2025.
Assistance with transfers
Reported on jjpalms.com · source dated November 6, 2025.
Therapies availablePhysical therapy · Rehabilitation · Therapy · Rehabilitation & Therapy Services
Physical therapy — reported on jjpalms.com · source dated November 5, 2025.
Rehabilitation · Therapy · Rehabilitation & Therapy Services — reported on jjpalms.com · seen October 27, 2026.
Diabetic / carbohydrate-controlled diet
Reported on jjpalms.com · source dated November 5, 2025.
Stroke care experience
Reported on jjpalms.com · source dated November 5, 2025.
Help with dressing and grooming
Reported on jjpalms.com · source dated November 6, 2025.
Building is wheelchair accessible
Reported on jjpalms.com · source dated November 5, 2025.
Works with residents’ own health care providers
Reported on jjpalms.com · source dated November 6, 2025.
Activities of daily living the home lists help withPersonal care assistance · Bathing · Dressing · Daily activities · Grooming · Personal care · and 3 more
Personal care assistance — reported on jjpalms.com · source dated April 27, 2026.
Bathing · Dressing · Daily activities · Grooming — reported on jjpalms.com · source dated November 6, 2025.
Personal care · Medication reminders · Mobility support — reported on jjpalms.com · source dated November 5, 2025.
Daily living assistance — reported on jjpalms.com · seen October 27, 2026.
Fall prevention program
Reported on jjpalms.com · source dated November 6, 2025.
24-hour supervision claimed
Reported on jjpalms.com · source dated November 5, 2025.
Licensed or certified staff
Reported on jjpalms.com · source dated November 6, 2025.
Training topics namedCognitive support (memory care) · Behavioral support (memory care) · Dementia · Cognitive support techniques · Behavioral support techniques · Cognitive and behavioral support techniques (memory care) · and 3 moreWe don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
Cognitive support · Behavioral support · Cognitive support techniques · Behavioral support techniques — reported on jjpalms.com · source dated November 6, 2025.
Dementia — reported on jjpalms.com · source dated November 6, 2025.
Cognitive and behavioral support techniques — reported on jjpalms.com · source dated November 5, 2025.
Safe transfer techniques · Adaptive equipment usage — reported on jjpalms.com · source dated November 5, 2025.
Compassionate personal care techniques — reported on jjpalms.com · source dated November 5, 2025.
Emergency call system
Reported on jjpalms.com · source dated November 6, 2025.
Safety and wellness checks
Reported on jjpalms.com · source dated November 6, 2025.
As needs change
Medicines
Who handles medications: Licensed professionals handle all prescriptions, timing, and coordination with doctors and pharmacies.
jjpalms.com · April 27, 2026
Staying through hospice
Hospice waiver on file · covers up to 1 — care may continue at the end of life
State licensing record · October 26, 2026
We’ll ask for you. Not on file for Twin Palms: two-person transfers or a lift, who is awake overnight and care if memory loss develops. When we check availability, we ask about these too.
Check availabilityWhat it costs here
Covelight estimate
$4,350a month to start
Likely $3,550–$5,350
From 13 nearby homes that publish rates · this home’s rate is not on file
Monthly cost breakdownWith a shared room and basic help · room, care and fees$4,350likely a month
Memory care is not priced here: a dementia-care designation is not on file for this home. Ask the home.
Starting monthly rate$4,350likely $3,550–$5,350
Covelight’s estimate starts from the rates 13 small homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Basic help with daily careUsually includedup to $600
Basic help is usually part of the starting rate. Homes that price care by level start around $600 a month (44 California homes publish a care-level range, seen in September 2026).
One-time move-in fee$2,500one time · likely $0–$4,000
Homes that list a one-time entry or community fee charge a median of $2,500 (133 California listings; middle half $1,000–$4,000). Many homes list none — ask.
- Likely monthly totalLikely $3,550–$5,550
- $4,350
- First monthWith a one-time move-in fee · likely $4,200–$8,750
- $6,850
How people payPrivate pay, Medi-Cal waiver, SSI/SSP, veterans, insurance
- MedicareDoes not pay for room and board in a care home. It can still cover hospice or home-health visits inside one.
- Private payMost residents pay from savings, a home sale or family help. Ask for the rate and what it includes in writing.
- Medi-Cal Assisted Living WaiverThis home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
- SSI/SSPCalifornia’s 2026 standard is $1,626.07 a month; $1,444.07 of it goes to the home and $182 stays with the resident. Whether this home accepts it is not on file — ask.
- VeteransVA Aid & Attendance can add to a veteran’s or surviving spouse’s pension. Ask whether residents here have used it.
- Long-term care insuranceMost policies pay for licensed care homes. Ask what paperwork the home provides for claims.
Rates at nearby homes13 nearby homes publish starting rates of $3,500 to $7,500
13 homes like this within 5 miles publish starting rates mostly between $3,500–$5,350.
- Agape Senior ResidenceChatsworth · 0.3 mi · Small home$3,500Listed on Seniorly · seen September 9, 2026
- A Caring Touch Board and CareChatsworth · 0.6 mi · Small home$4,500Listed on Seniorly · seen September 9, 2026
- Lily of the ValleyNorthridge · 1.7 mi · Small home$3,800Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Topanga Gardens Residential Home CareCanoga Park · 2.7 mi · Small home$4,000Listed on its own website · shared room, starting rate · seen October 5, 2026
- Grant Serenity of Granada HillsGranada Hills · 3.5 mi · Small home$7,500Listed on Seniorly · assisted living private room · seen September 9, 2026
- Breath of Sunshine PlusNorthridge · 3.7 mi · Small home$3,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Wholesome Life Senior LivingCanoga Park · 3.8 mi · Small home$5,000Listed on Seniorly · assisted living private room · seen September 9, 2026
- A Paradise in the ValleyNorthridge · 4.1 mi · Small home$5,000Listed on Seniorly · assisted living one bedroom · seen September 9, 2026
- Alaga HomesNorthridge · 4.2 mi · Small home$6,000Listed on Seniorly · assisted living private room · seen September 9, 2026
- Balboa Senior LivingGranada Hills · 4.3 mi · Small home$5,000Listed on Seniorly · assisted living private room · seen September 9, 2026
- Liebelove CareWoodland Hills · 4.4 mi · Small home$5,500Listed on Seniorly · assisted living shared bedroom · seen September 9, 2026
- Blue Skies RanchTarzana · 4.9 mi · Small home$4,500Listed on Seniorly · seen September 9, 2026
- Alalik Care HomeGranada Hills · 5.0 mi · Small home$3,500Listed on Seniorly · seen September 9, 2026
How this estimate worksWithin 25% for 7 in 10 homes in testing
Covelight’s estimate starts from the rates 13 small homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
- Only prices a home put out itself count: its own website, a listing it supplied, or a price Seniorly says the home confirmed. Prices a listing site shows without saying where they came from are left out.
- Nearby homes are the nearest of the same size that publish a rate, widening from 3 to 40 miles until at least 8 do. The estimate starts from what they charge, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices.
- Room, care-level, second-person and move-in lines come from what California homes publish on listing sites. Memory care uses Covelight’s researched premium over assisted living.
- Totals add each line’s figure and combine the lines’ ranges as separate charges, because a home is rarely at the top, or the bottom, of every line at once.
- We tested this estimate on 1,546 California homes that publish their own starting rate. It was within 10% of the real rate for 3 in 10 homes and within 25% for 7 in 10; the likely range held the real rate for 6 in 10 (September 12, 2026).
- It cannot see this home’s specials, how it assesses care, or which rooms are open.
Avoid surprises on the billWhat changes the price, and what to ask
- The care level
Some homes charge one all-inclusive rate. Others add levels or points as needs grow. Ask how the level is set, who decides, and what the next level costs.
- What is billed separately
Medication management, incontinence supplies, transportation and a second person in the room are often extra. Ask for the list in writing.
- Move-in costs
A one-time move-in fee or deposit is common. Ask what it covers and whether any of it comes back if the stay is short.
- Increases
California requires at least 90 days’ written notice, with reasons, before a rate rises (Health & Safety Code §1569.655). A change in the resident’s care level is the section’s own exception and can be billed sooner.
An estimate for planning, not a quote. A home sets the price after hearing about the care needed.
Daily life
Rooms, meals, activities and house rules, in the home’s own words. Open any detail to see where it came from.
Rooms & the spaces they will use (8)Shared / companion rooms · Common areas · Residents may bring their own furniture
Shared / companion rooms
Reported on Caring.com · seen September 9, 2026.
Common areasSafe, secure facility with memory-friendly design elementsMemory careWe don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
Reported on jjpalms.com · source dated November 5, 2025.
Residents may bring their own furniture
Reported on jjpalms.com · source dated April 27, 2026.
LaundryDone by staff
Reported on jjpalms.com · source dated November 6, 2025.
Emergency call system in the room
Reported on jjpalms.com · source dated November 6, 2025.
Housekeeping frequencyDaily
Reported on jjpalms.com · source dated November 6, 2025.
AmenitiesMobility aids · Ramps · Adaptive features · Adaptive equipment · Complete accessibility features throughout all living areas · Accessibility features accommodating wheelchairs · and 2 more
Mobility aids · Ramps · Adaptive features · Adaptive equipment — reported on jjpalms.com · source dated November 6, 2025.
Complete accessibility features throughout all living areas · Accessibility features accommodating wheelchairs · Accessibility features accommodating walkers · Accessibility features accommodating other mobility devices — reported on jjpalms.com · source dated November 5, 2025.
Housekeeping
Reported on jjpalms.com · source dated November 6, 2025.
Meals, preferences & familiar food (6)Residents choose between options at each meal · Special diets supported · Meals provided
Residents choose between options at each meal
Reported on jjpalms.com · seen October 27, 2026.
Special diets supportedAllergies · Diabetes · Other special dietary needs · Heart conditions · Heart-healthy · Condition-specific · and 8 more
Allergies · Diabetes · Other special dietary needs · Heart conditions — reported on jjpalms.com · source dated April 27, 2026.
Heart-healthy · Condition-specific · Allergy accommodations · Diabetes management · Specific dietary needs · Other dietary restrictions · Food allergies — reported on jjpalms.com · source dated November 6, 2025.
Medical dietary restrictions — reported on jjpalms.com · source dated November 5, 2025.
Condition-specific dietary requirements · Other special dietary requirements — reported on jjpalms.com · source dated November 5, 2025.
Meals provided
Reported on jjpalms.com · source dated April 27, 2026.
Cultural cuisine regularly servedCultural food preferences
Reported on jjpalms.com · source dated November 5, 2025.
Dining atmosphereShared meals in Chatsworth's welcoming climate create social connections that improve nutrition and mental well-being.
Reported on jjpalms.com · source dated November 6, 2025.
Food allergy management
Reported on jjpalms.com · source dated November 5, 2025.
Activities & the rhythm of a day (6)The shape of an ordinary day, as the home describes it · Activity types offered · Activities tailored to the individual
The shape of an ordinary day, as the home describes itDaily programs include games, arts, music, and group outings.
Reported on jjpalms.com · source dated November 6, 2025.
Activity types offeredMemory-stimulating activities · Gentle exercises · Music programs · Social interactions · Community celebrations · Holiday events · and 33 moreWe don’t have this home’s dementia-care disclosure. California requires a home that advertises dementia care to describe that care in writing when you ask.
Memory-stimulating activities · Gentle exercises · Music programs · Social interactions — reported on jjpalms.com · source dated April 27, 2026.
Community celebrations · Holiday events · Birthday events · Cultural occasions · Resident hobbies and passions · Social and recreational activities · Meaningful connections · Personal growth · Enjoyment · Games · Arts · Music · Group outings · Special events · Hobbies · Passions · Gentle chair exercises · Memory games · Art projects · Live musical performances — reported on jjpalms.com · source dated November 6, 2025.
Social interaction · Structured daily routines · Therapeutic activities · Behavioral support — reported on jjpalms.com · source dated November 6, 2025.
Outdoor activities — reported on jjpalms.com · source dated November 5, 2025.
Therapeutic activities designed to stimulate memory · Therapeutic engagement programs — reported on jjpalms.com · source dated November 5, 2025.
Music therapy — reported on jjpalms.com · source dated November 5, 2025.
Social activities · Programs designed to maintain cognitive function and social connections · Recreational activities · Activities · Social · Recreational · Programs — reported on jjpalms.com · seen October 27, 2026.
Activities tailored to the individual
Reported on jjpalms.com · source dated November 6, 2025.
Exercise or fitness programGentle exercises · Strength-building routines · Strength-building exercises · Guided exercises · Customized strength-building routines
Gentle exercises — reported on jjpalms.com · source dated April 27, 2026.
Strength-building routines · Strength-building exercises — reported on jjpalms.com · source dated November 6, 2025.
Guided exercises — reported on jjpalms.com · source dated November 6, 2025.
Customized strength-building routines — reported on jjpalms.com · source dated November 5, 2025.
Trips outside the home
Reported on jjpalms.com · source dated November 6, 2025.
Activities coordinator on staff
Reported on jjpalms.com · source dated November 6, 2025.
Pets, routines & independence (1)Residents may bring a pet
Residents may bring a pet
Reported on Caring.com · seen September 9, 2026.
Visiting & staying involved (9)Family notified of changes in condition · Office or phone hours as published · Setting
Family notified of changes in condition
Reported on jjpalms.com · source dated November 6, 2025.
Office or phone hours as publishedOpen 24 Hours
Reported on jjpalms.com · seen October 27, 2026.
SettingResidential neighborhood
Reported on jjpalms.com · source dated November 5, 2025.
Care conferences with the family
Reported on jjpalms.com · source dated November 6, 2025.
- Open on the website
Contact form
Reported on jjpalms.com · source dated August 11, 2026.
Notes on visiting accessEasy access for family visits and local medical appointments
Reported on jjpalms.com · seen October 27, 2026.
Staff help with video calls
Reported on jjpalms.com · source dated April 27, 2026.
Events the home invites families to
Reported on jjpalms.com · source dated November 6, 2025.
Support services for families
Reported on jjpalms.com · source dated November 6, 2025.
Where it is
19929 Septo Street, Chatsworth, CA 91311Address from the public record · October 26, 2026. Confirm the entrance with the home before visiting.
Opening the neighborhood map…
- Northridge Hospital Medical CenterHospital · General acute care, on the state’s list2.9 mi
Straight-line distances; check the drive or the walk. Hospital: the nearest general acute care hospital on the state’s list (CDPH, September 16, 2026).
Open directionsThe state record
California inspects every licensed home and publishes what it found. A citation does not make a home unsafe, and an empty file does not make a home good.
CDSS public record, read October 26, 2026 · License #197606838 · See the state’s own record
The last 36 months — 7 of 10 documents
Complaint outcomes in these 36 months, in the state’s words: 2 “Substantiated”.
20262 state visits · 2 documents
Aug 3, 2026Facility evaluation reportCase Management - OtherReport on file
Type of visit: Case Management - Other
Licensing Program Analyst (LPA), Angela Panushkina, arrived on August 3rd, 2026, for an unannounced inspection to follow up on substantiated allegations. On February 2, 2024, the Department concluded a complaint investigation regarding the following allegations: a resident sustained a burn in care due to lack of supervision and facility staff did not seek timely medical attention for the resident. The Licensee was cited for California Code of Regulations (CCR) Section 87465(g) Incidental Medical and Dental Care and 87411(d)(5) Personnel Requirements. At the time of the complaint visit on February 2, 2024, an immediate civil penalty of $500 was issued, and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code §1569.49(f). The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. The Welfare and Institutions Code Section 15610.67 defines serious bodily injury as “an injury involving extreme physical pain, substantial risk of death, or protracted loss or impairment of a function of a bodily member, organ, or mental faculty, or requiring medical intervention, including but not limited to, hospitalization, surgery, or physical rehabilitation.” This is evidenced by the facility not providing proper supervision and delayed medical treatment for Resident 1 (R1). R1 sustained 4% total body surface area third-degree burns to the left thigh that required surgical intervention. Continue on LIC9099-C Today, August 3rd, 2026, the Department will be issuing a civil penalty per Health and Safety Code § 1569.49(f) for a violation that the Department constitutes as serious bodily injury in the amount of $10,000. However, since an immediate civil penalty of $500 was previously issued on June 2, 2024, the amount of the civil penalty issued today will be $9,500. Exit interview conducted. A copy of the report was issued. Appeal rights were provided. John Mallon and signature on this report acknowledge receipt of the appeal rights, found on page two of LIC 421D.the state’s words, verbatim · CDSS document, Aug 3, 2026
Feb 14, 2026Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
On 2/14/2026 at approximately 10:00 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced annual visit to the facility. LPA was greeted by staff member (S3) and stated the reason for their visit. The Administrator, John Mallon arrived shortly after to assist with today’s visit. Upon arrival, LPA observed two (2) staff members (S2-S3). assisting residents with their aspects of daily living. LPA observed S3 to be wearing Personal Protective Equipment (PPE) gloves while cleaning the facility. S3 stated their first day of employment was 2/14/2026 and they help lift and transfer residents. LPA’s record review of the California Department of Social Services Guardian Background Check revealed S3 to have background clearance as of 1/26/2025 but was not associated with this facility. Additional record review of the Licensing Information System (LIS) confirmed S3 was not associated with the facility. Further record review of the facility’s file revealed on 1/17/2024 they were cited for failure to associate/transfer another staff member. LPA informed the Administrator that all staff members must be fingerprint cleared and associated prior to employment. LPA asked for the census, Staff/Resident Roster and Liability Insurance. LPA conducted a physical plant tour at approximately 2:00 PM and the following was noted: The facility is a single-story building with five (5) bedrooms and three (3) bathrooms. The facility is currently occupying four (4) residents. There is a designated staff room. The facility has an approved fire clearance for six (6) non-ambulatory residents. Hospice waiver approved for one (1). (Continue to LIC 809-C) Common areas: The living room and dining room were observed to be neat, clean, and organized. The rooms were observed to be properly furnished and in good repair. The facility maintains a comfortable temperature at 70°F. LPA observed a fire extinguisher to be located near the kitchen and dated 06/28/2025. LPA observed required postings such as Long-Term Care Ombudsman, Emergency Disaster Plan, and Personal Rights to be located alongside the common areas. A working telephone was observed. LPA observed the fireplace to be covered and inaccessible to residents. Kitchen: The kitchen was observed to be clean and free from pests. Sufficient supplies of seven (7) day nonperishable foods and two (2) day perishable foods were observed. Knives/sharps were observed to be kept in a locked kitchen drawer. The cleaning solutions/toxins were observed to be kept locked underneath the kitchen sink. Kitchen appliances were observed to be working and in proper condition. Laundry Room: The laundry appliances were observed to located near the kitchen. LPA observed cleaning solutions and toxins stored appropriately within the laundry room and inaccessible to residents. The laundry appliances were observed to be in proper condition. Garage: The garage can be accessed from inside of the facility. The garage was observed to be kept locked and used for storage purposes. Extra refrigerator and freezer with additional food for residents was observed. Bedrooms: The residents’ rooms are adequately furnished with appropriate furniture and lighting system. Hallways/passageways are lighted appropriately. Extra linens/covers were observed to be stored in cabinets located within the hallway’s passageway. Staff Room: The staff room was observed to be kept locked. Bathrooms: The bathrooms were checked for cleanliness and proper operation. The hot water temperature was measured. LPA observed appropriate grab rails and slip-resistant mats to be in proper condition. Backyard: The backyard of the facility is equipped with a designated shaded area with outdoor furniture for residents. LPA observed there to be a locked non-operational pool properly fenced. (Continue to LIC 809-C) Medications: The medications along with staff and residents’ files were observed to be kept in a locked filing cabinet located in the staff room. First-aid kit observed. Smoke detectors and carbon monoxide observed to be working properly and were tested. Residents/Staff Records: LPA conducted a complete file review of resident records. Resident records appeared to be complete. Staff records: LPA conducted a complete file review of four (4) staff records. Staff records were not complete and updated. Citations issued, please refer to LIC 809-D. A civil penalty for $100 per day for a maximum of 5 days in the amount of $500 for criminal record clearance/transfer violation is being assessed on the attached LIC 421BG. There were no other immediate health and safety hazards observed during the day of inspection. Exit interview was conducted, appeal rights given and a copy of this report was provided to the Administrator.the state’s words, verbatim · CDSS document, Feb 14, 2026
The state marks this report as 7 pages; the online copy we transcribed has 6. You can request the full file from the county licensing office.
20243 state visits · 5 documents
Nov 13, 2024Facility evaluation reportRoutine visitReport on file
Type of visit: Required - 1 Year
At 8:30am, Licensing Program Analyst (LPA) Angela Panushkina arrived at the facility to conduct an unannounced annual inspection. Upon arrival, LPA met with Staff #1 (S1), who granted access to the facility. Administrator arrived shortly after and LPA explained the reason for the visit. At 8:45am LPA conducted a tour of the physical plant and observed the following: Kitchen: At approximately, 08:40am LPA toured the kitchen area and observed enough supplies of staple non-perishable for minimum 1 week and perishable for 2 days at the facility. All knives and sharps are observed to be locked in a kitchen drawer and inaccessible to residents. Laundry: Laundry area is located by the kitchen and all detergents were kept locked and inaccessible to residents. LPA also observed a fire extinguisher that was last purchased on 06/24/24. Medications: At approximately, 09:00am LPA observed medications are centrally stored and locked in the cabinet, in the kitchen and staff room and inaccessible to residents in care. The garage: Facility has an attached garage that can be accessed from the kitchen. LPA observed the door kept locked and inaccessible to residents. Extra supplies and food were also observed. Bedrooms: There are five (5) bedrooms designated for residents use and have sufficient lighting. All bedrooms are properly furnished, clean and have appropriate bedding and linens. Auditory alarms were tested and observed to be operational. Facility also has one (1) bedroom for live-in staff. Bathrooms: At 09:20am LPA observed all bathrooms are clean and in good repair. Properly supplied with toilet papers, soap and paper towels. Continue on LIC809-C LPA observed appropriate grab bar and had non-skid mat. All trash cans in bathrooms had fitted lids to protect from cross contamination. Common Areas: The facility maintains a comfortable temperature at 75°F. The living room and dining area appeared clean and were properly furnished. No obstructions and or tripping hazards throughout the facility. Smoke detectors/carbon monoxide. Dual smoke and carbon monoxide detectors were located throughout the facility, and at 9:25am they were tested and observed to be operational. Outside areas: At approximately, 09:30am LPA toured the outside area of the facility. LPA observed appropriate outdoor furniture, with a covered shaded area for clients. LPA discussed the importance of maintaining the care and supervision to meet the needs of residents. There are no bodies of water. Between 09:40am to 11:00am, LPAs reviewed records of five (5) clients and two (2) staff. Client and staff records appeared to be complete and updated. Administrative: LPA collected Certificate of Liability Insurance, Administrator Certificate and LIC500. No citations issued during this visit. Exit interview conducted. Copy of report emailed to Licensee.the state’s words, verbatim · CDSS document, Nov 13, 2024
Nov 13, 2024Facility evaluation reportCase Management - Legal/Non-complianceReport on file
Type of visit: Case Management - Legal/Non-compliance
At 08:30am, Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced Case Management Visit. LPA met with Staff #1 (S1), who granted access to the facility. Administrator arrived shortly after and LPA explained the reason for the visit. On 02/29/2024, a Noncompliance Conference was held at the Regional Office (RO) with the Administrator and concerns from Complaints #31-AS-20240110162135 and #31-AS-20230605162033 were addressed. At that time, Regional Manager (RM) and Licensing Program Manager (LPM) advised the Administrator to conduct thorough pre-admission appraisals and complete staff training. The purpose of todays visit is to review all resident and staff files for an accuracy. LPA was informed that the facility currently has five (5) residents. Facility also has two (2) staff members and LPA checked the Licensing Information System (LIS) and observed that both staff members are associated with this facility and the fingerprints are cleared. Resident Files: At 9:45am team conducted resident and staff records review. The following was observed. Five (5) out of five (5) resident file were available and LPA observed all files were signed and complete. Staff Files: Administrator stated that the facility currently has four (4) staff members. LPA observed two (2) out of four (4) staff members present during today's visit. LPA conducted review of staff records and observed all required training along with staff signed and complete records on file. No deficiency cited. Exit interviewed conducted and copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Nov 13, 2024
Feb 2, 2024Complaint investigation reportSubstantiated
Allegation investigated: Resident sustained a burn in care due to lack of supervision. Facility staff did not seek timely medical attention for resident.
Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with Amorlina Comedia, Staff #1 (S1), who granted access to the facility. S1 contacted the Administrator and LPA explained the reason for the visit. Administrator was unable to come to the facility and designated S1 to sign the report. On 06/05/2023, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegations, “Resident sustained a burn in care due to lack of supervision" and "Facility staff did not seek timely medical attention for resident." The complaint was referred to Community Care Licensing Division’s Investigations Branch. The complaint was assigned to investigator Dennis Douglas. On 06/06/23, LPA Panushkina initiated the complaint. LPA conducted tour of the facility and obtained copies of pertinent information which include but not limited to Physician’s Report (dated 08/24/2022), Continue on LIC9099-C Substantiated Admission Agreement (dated 09/18/2022) and Appraisal Needs and Services (dated 05/01/2023). LPA conducted interviews with Administrator, one (1) out of two (2) staff members and two (2) out of four (4) residents. Investigator Douglas conducted interviews with Medical Social Worker (on 07/19/23), R1, Administrator and two (2) staff members (on 07/28/23). Moreover, on 08/23/23 the Investigator visited “West Hills Hospital Burn Center” and conducted an interview with the Chief Medical Officer and obtained Medical Records for R1. Lastly, the Investigator conducted an interview with a witness on 08/28/23. Allegation: Resident sustained a burn in care due to lack of supervision The investigation findings revealed that R1 had been living at this facility since September 18th, 2023. Although, R1 was able to communicate his/her needs and feed self, due to R1’s physical condition, R1 required assistance with the Activities of Daily Living (ADL). On 05/26/23, R1 was in bed, watching TV and facility staff served very hot soup (requested by R1) for lunch. S2 placed the hot soup on the “over the bed” tray/table (on wheels) next to R1’s bed and left the room. No staff made sure that the table was stable and R1 was in a position in which they were able to prevent the spill. When R1 went to grab the soup from the table it spilled on his/her thigh causing the burn. It was revealed that the tray/table was loose causing it to wobble, which contributed to the soup spilling. When R1 called for help, Staff #1 (S1) and Staff #2 (S2) went to R1’s room, placed R1 on a wheelchair and then cleaned the bed. Immediately, after R1 was changed/treated, the facility staff contacted the Administrator and notified of an incident. Administrator instructed them, via telephone, to put ice and ointment (aloe vera) on the wound. After the Administrator arrived to the facility and observed R1’s burn did not appear to be blistering and R1 did not complain of any pain, Administrator determined to wait for a Home Health agency that was already scheduled to come to the facility in the coming days. However, the Home Health agency did not come on their scheduled treatment date and even then, R1 was not taken to the hospital. Since R1 had also already been scheduled to see his/her primary doctor in the coming 5 days, the Administrator made a decision to wait, although by the 2nd or 3rd day, the burn began to blister. On 05/30/23, during the scheduled doctors appointment, the doctor recommended R1 be transferred to the burn center because they did not have a burn unit at that particular Kaiser facility. Once admitted to the hospital (on 05/30/23) R1 was diagnosed with large 2nd/3rd degree burn to his/her left thigh. Interview with the Chief Medical Officer revealed that R1 needed to be hospitalized for 16 days as a “skin graft” was needed to repair the damage done to R1’s thigh as a result of the burns. Continue on LIC9099-C Per the medical report, it was noted that on, 06/01/23, a debridement was performed down to the deep dermal tissue and an application of homograft cadaveric skin to the left thigh. Allegation: Facility staff did not seek timely medical attention for resident. On 05/26/23, R1 was in bed, watching TV and the facility staff served very hot soup (requested by R1) for lunch. S2 placed the hot soup on the “over the bed” tray/table (on wheels) next to R1’s bed and left the room. No staff made sure that the table was stable and R1 was in a position in which they were able to prevent the spill. When R1 went to grab the soup from the table it spilled on his/her thigh causing the burn. Immediately, after R1 was changed/treated, the facility staff contacted the Administrator and notified of an incident. Administrator instructed them, via telephone, to put an ice and ointment (aloe vera) on the wound. After the Administrator arrived to the facility and observed R1’s burn did not appear to be blistering and R1 did not complain of any pain, Administrator determined to wait for a Home Health agency that was already scheduled to come to the facility in the coming days. However, the Home Health agency did not come on their scheduled treatment date and even then, R1 was not taken to the hospital. Since R1 had also already been scheduled to see his/her primary doctor in the coming 5 days, the Administrator made a decision to wait, although by the 2nd or 3rd day, the burn began to blister. Even then, the Administrator did not call 9-1-1, instead the facility staff simply treated R1’s injury with over-the-counter ointment for 4 or 5 days. When R1 was ultimately taken to the hospital, R1's wound was classified as a 2nd or 3rd degree burn to 4% of R1's body. Based on the information gathered, there is sufficient evidence to conclude that the above allegations are Substantiated. A $500 immediate civil penalty is assessed today for a violation resulting R1's serious bodily injury. The Licensee/Administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) or (f). Deficiencies/civil penalty were issued per CA code of Regulations Title 22 on LIC-9099D Exit interview conducted, appeal rights explained and a copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Feb 2, 2024 · control 31-AS-20230605162033
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(g) · Plan of correction due date: Feb 3, 2024
87465(g) Incidental Medical and Dental Care. The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health.... This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above, as staff did not seek medical attention for R1 in a timely manner, which poses/posed an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Feb 2, 2024
Plan of correction: The Administrator has agreed to do the following: Submit a Statement of Understanding, and the steps the facility will take to avoid similar issues from happening again and to ensure compliance to the cited regulation This is a zero tolarance and an immediate civil penalty of $500.00 will be assessed
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87411(d)(5) · Plan of correction due date: Feb 3, 2024
87411(d)(5) Personnel Requirements – General: (d) All personnel shall be given on the job training... This training and/or related experience shall provide knowledge of and skill in the following... (5) Knowledge necessary in order to recognize... the need for professional help. This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above, as the facility staff walked away and left a hot soup on an unstable table and failed to provide an appropriate supervision. Although, the staff was trained with all the required basic services, the staff did not immediately call 911. Instead, they contacted the Administrator who made a decision to wait for R1’s doctors appointment that was already scheduled on a 05/30/23 (5 days after the incident), which poses/posed an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Feb 2, 2024
Plan of correction: Licensee agreed that all personnel (current and or future) will receive the required training. A verification of staff training will be submitted to CCLD by POC date.
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87405(b) · Plan of correction due date: Feb 3, 2024
87405(b) Administrator - Qualifications and Duties: (b) The administrator of a facility or facilities shall have the responsibility and authority to carry out the policies of the licensee. This requirement is not met as evidenced by: Based on the investigation, the Administrator did not comply with the section cited above, failing to follow and carry out an emergency policy, which poses/posed an immediate health and safety risk to residents in care.the state’s words, verbatim · CDSS document, Feb 2, 2024
Plan of correction: Licensee agreed that the facility Administrator, designee and all staff will be trained on 911 situations and emergency step-by-step procedure for the residents. Proof of training will be submitted to CCLD by POC date.
Feb 2, 2024Complaint investigation reportSubstantiated
Allegation investigated: Resident sustained pressure injuries while in care.
This is an Amendment to the original report issued 02/02/2024. Additional information was added to clarify the investigation. Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced subsequent visit to this facility to deliver the final report. LPA met with Amorlina Comedia, Staff #1 (S1), who granted access to the facility. S1 contacted the Administrator and LPA explained the reason for the visit. Administrator was unable to come to the facility and designated S1 to sign the report. On 01/10/2024, the Woodland Hills South Adult and Senior Care Regional Office received a complaint regarding the allegation, “Resident sustained pressure injuries while in care.” On 01/17/2024, LPA Panushkina initiated the complaint. LPA conducted tour of the facility and obtained copies of pertinent information which include but not limited to Physician’s Report (dated 08/24/2022), Admission Agreement (dated 09/18/2022), Appraisal Needs and Services (dated 05/01/2023) and Facility Policies and Procedures (Assessment and Retention). During the visit LPA was informed that R1 was receiving Physical Therapy. Continue on LIC9099-C Substantiated However, R1's file was not available and or missing and LPA was unable to confirm the name and contact information of the agency, frequency of the visits conducted, services provided, etc. LPA also conducted interviews with the Administrator, one (1) out of two (2) staff members and two (2) out of four (4) residents who were able to communicate. On 01/24/2024, LPA Panushkina Subpoenaed R1’s Medical Records. LPA received all requested Medical Records on 01/31/2024. Allegation: Resident sustained pressure injuries while in care The investigation findings revealed that Resident #1 (R1) had been living at this facility since September 18th, 2023. Interview with the Administrator revealed that R1 was in bed, most of the time, and the facility staff would reposition R1 every 2 hours. Administrator informed LPA that R1 didn’t like to lay on a side and would always turn to his/her back. Interview with the Administrator also revealed that he was not aware of R1 having any pressure injuries until R1 was taken to the hospital on 01/09/24. Moreover, interviews with two (2) staff members confirmed that R1 had been repositioned every two (2) hours while living at the facility. Both staff members also informed LPA that no pressure injuries were observed on R1’s body. In addition, interview with S2 revealed that he/she provided bed-bath to R1 every day and on 01/09/24, right before R1 was taken to the hospital, S2 noticed a redness around R1’s coccyx area. Review of R1’s Medical Records revealed that R1 was admitted to the hospital (1st time) on 12/22/23 and got discharged on 12/26/23. “Summary of Patient Progress” notes revealed that no skin injury was noted on R1 until 12/25/23 at 2:48pm. As for the type and location it was described as: blanchable redness on buttocks/sacrum/coccyx. Prior to re-admitting R1 back to the facility, facility staff failed to do a re-assessment for R1 prior to discharge on 12/26/23. Therefore, the Administrator failed to get R1 on Hospice, Home Health or obtain a Wound Specialist to address this issue. Subsequently, on 01/09/24, R1 was re-admitted to the hospital, and a review of hospital records revealed that R1 had multiple pressure injuries, from redness, various stage three (3) open injuries and one unstageable injury were discovered.Based on the information gathered, there is sufficient evidence to conclude that the above allegation is Substantiated. A $500 immediate civil penalty is assessed today for a violation resulting R1's serious bodily injury. The Licensee/Administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) or (f). Deficiencies/civil penalty were issued per CA code of Regulations Title 22 on LIC-9099D Exit interview conducted, appeal rights explained, and a copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Feb 2, 2024 · control 31-AS-20240110162135
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87465(a)(1) · Plan of correction due date: Feb 3, 2024
Incidental Medical and Dental Care: (a) A plan for incidental medical and dental care shall be developed by each facility... (1) The licensee shall arrange... for medical and dental care appropriate to the conditions and needs of residents. This requirement is not met as evidenced by: Based on interview and record reviews, licensee did not comply with the section cited above by providing care to R1 without hiring a Wound Specialist and or a medical professional from 12/26/23 to 01/09/24, which poses/posed an immediate health and safety risk to resident in care.the state’s words, verbatim · CDSS document, Feb 2, 2024
Plan of correction: The Administrator has agreed to do the following: Submit a Statement of Understanding, and the steps the facility will take to avoid similar issues from happening again and to ensure compliance to the cited regulation This is a zero tolarance and an immediate civil penalty of $500.00 will be assessed
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87463(a) · Plan of correction due date: Feb 9, 2024
Reappraisals: (a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical, medical... This requirement is not met as evidenced by: Based on interview and record reviews, licensee did not comply with the section cited above. Adminsitrator confirmed that upon R1's discharge from the hospital on 12/26/23, R1's reappraisal was not updated, which poses/posed a potential health and safety risk to resident in care.the state’s words, verbatim · CDSS document, Feb 2, 2024
Plan of correction: Administrator agreed to submit a statement of understanding on how all residents will have a proper reappraisal when changes occur and coming out of the hospital to ensure their needs are met. Proof of statement shall be submitted to LPA by POC date.
Jan 17, 2024Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type A, Type B
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA) Angela Panushkina conducted unannounced visit to this facility in conjunction with a complaint control #31-AS-20240110162135. LPA met with the Administrator and explained the reason for the visit. During the visit, S1 informed LPA that S2 started working at this facility on 01/13/2024. LPA conducted review of Licensing Information System and did not observe S2's association to this facility. LPA informed the Administrator that all staff members must be fingerprint cleared and associated prior to employment. Moreover, S1 informed LPA that R1 was hospitalized in December 2023 (discharged on 12/26/23) and hospitalized again on 01/09/24. LPA reviewed all incident reports on a system and did not observe an Incident Report regarding R1. In addition, the Administrator admitted that no incident was submitted to the Community Care Licensing Department (CCLD) in a timely manner. Based on Title 22 Regulation: a written Unusual Incident / Injury Report shall be submitted to CCLD within seven (7) days of occurrence. LPA informed the Administrator that all staff members are mandated reporters and they are all responsible for reporting. LPA informed the Administrator to submit the following two (2) incidents that occurred on: 12/21/23 01/09/24 Per the California Code of Regulations, Title 22, Division 6, Chapter 8, deficiencies are cited and noted on LIC 809D. Exit interview conducted, appeal rights and copy of report signed and delivered.the state’s words, verbatim · CDSS document, Jan 17, 2024
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87355(e)(2) · Plan of correction due date: Jan 18, 2024
87355 Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified... This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above. S2's first day of work was on 01/13/24 and as on 01/17/24 S2 is not associated to the facility which poses an immediate health, safety risk to persons in care.the state’s words, verbatim · CDSS document, Jan 17, 2024
Plan of correction: Administrator has agreed to either have the staff get fingerprinted or submit the request for transfer. Administrator will provide an updated LIC500 to reflect new staff.
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87211(a)(1)A,B&D · Plan of correction due date: Jan 24, 2024
Requirements: (a) Each licensee shall furnish to the licensing agency such reports... (1) A written report shall be submitted to the licensing agency and to the person... ... any of the events specified in (A), (B) & (D)... This requirement is not met as evidenced by: Based on interviews and record reviews, conducted by LPA, the licensee did not comply with the section cited above by failing to notify CCLD regarding the two (2) incidents that occured between December 2023 to January 2024, which poses a potential health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Jan 17, 2024
Plan of correction: Licensee shall ensure a written report is submitted to the licensing agency and to the person responsible for the resident within seven (7) days of the occurrence of any of the events. Copies of two (2) incidents for R1, shall be submitted to LPA by POC date.
Earlier years2022 to 2023 · 3 documents
20231 state visit · 1 document
Jun 6, 2023Facility evaluation reportCase Management - DeficienciesDeficiency pages: Type B, Type A
Type of visit: Case Management - Deficiencies
Licensing Program Analyst (LPA), Angela Panushkina, conducted a CASE MANAGEMENT visit at this facility to issue deficiency in conjunction with complaint control no.: 31-AS-20230605162033 and met with Amorlina Comedia, Staff #1 (S1). Administrator arrived shortly after and LPA explained the reason for the visit. LPA conducted a physical plant walk through, at approximately 8:20 AM, to ensure that the facility is in compliance with rules and regulations under California Code of Regulations, Title 22, Division 6. At 8:50 AM, LPA conducted an interview with one (1) staff members and two (2) out of four (4) residents. LPA also requested five (5) resident files, and three (3) staff files and obtained copies of pertinent documents relevant to the investigation. Upon review of documents LPA observed the following: Incident occurred with R1 on 05/25/23 and an Incident Report (LIC624) was never submitted to the Community Care Licensing Department (CCLD) in a timely manner. Based on Title 22 Regulation: a written Unusual Incident / Injury Report shall be submitted to CCLD within seven (7) days of occurrence. Facility is approved for one (1) hospice waiver and there are currently three (3) hospice residents One (1) hospice resident has (3) 1/2 bed rail and one (1) non-hospice resident has full bed rail. LPA did not observe doctor orders on file for the bed rails. A Staff #2 (S2) was hired to work today without having proper documentation and or fingerprints. Per the California Code of Regulations, Title 22, Division 6, Chapter 8, deficiencies are cited and noted on LIC 809D. Exit interview conducted. Appeal rights explained. Copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Jun 6, 2023
From the deficiency page — Deficiency type: Type B · Section cited: CCR 87211(a)(1)A,B&D · Plan of correction due date: Jun 13, 2023
87211(a)(1) A,B & D Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports... (1) A written report shall be submitted to the licensing agency and to the person... ... any of the events specified in (A), (B) & (D)... This requirement is not met as evidenced by: Based on interviews and record reviews, the licensee did not comply with the section cited above by failing to notify CCLD regarding the incident that occured om 05/25/23, which posed/poses a potential health and safety risk to persons in care.the state’s words, verbatim · CDSS document, Jun 6, 2023
Plan of correction: Licensee shall ensure a written report is submitted to the licensing agency and to the person responsible for the resident within seven (7) days of the occurrence of any of the events. Copy of the training materials and certificates, for all staff members, shall be submitted to LPA by POC date.
From the deficiency page — Deficiency type: Type B · Section cited: CCR87632(a)(1) · Plan of correction due date: Jun 13, 2023
87632 Hospice Care Waiver: (a) In order accept or retain terminally ill residents and permit them to receive care from a hospice agency... (1) Specification of the maximum number of terminally ill... This requirement is not met as evidenced by Based on record review the licensee did not comply with the section cited above by addmiting three (3) hospice residents, when theh facility is only approved for one (1). This poses/posed a potential health, safety or personal rights risk to persons in carethe state’s words, verbatim · CDSS document, Jun 6, 2023
Plan of correction: Licensee agreed to submit a hospice exception for two (2) residents. Proof of the exception letter will be emailed to LPA by POC date.
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87608(a)(5)(B) · Plan of correction due date: Jun 7, 2023
Postural Supports: (B) Bed rails that extend the entire length of the bed are prohibited except for residents who are currently receiving hospice care and have a hospice care plan that specifies... This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by admitting a non-hospice resident (R4) and providing a full bed rail without a doctors approval, which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jun 6, 2023
Plan of correction: Licensee agreed to remove R4's bed rail immediately, and proof of picture will be submitted to LPA by POC date.
From the deficiency page — Deficiency type: Type A · Section cited: CCR87355(e)(b)(1) · Plan of correction due date: Jun 7, 2023
Criminal record clearance: (e) All individuals subject to a criminal record review...(b) shall prior to working, residing or volunteering in a licensed facility: (1) Obtain a California clearance... This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above by hiring one (1) staff member (S2) on 06/06/23 without fingerprint clearance, which poses an immediate health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jun 6, 2023
Plan of correction: Licensee agreed to complete S2's fingerprints and associate a staff member to the facility. Copy of proof will be submitted to LPA by POC date. Civil penalty assessed.
20222 state visits · 2 documents
Nov 2, 2022Facility evaluation reportRoutine visitDeficiency page: Type A
Type of visit: Required - 1 Year
On 11/02/22 Licensing Program Analyst (LPA) Joscelyn Martinez conducted an unannounced annual inspection. Upon arrival LPA met with staff and the purpose of the visit was explained. LPA contacted administrator and explained the purpose of today's visit. A physical plant tour was conducted at 10:10 a.m and the following was observed: Infection Control: Covid-19 infection control signage were observed outside of the facility. Proper signage was also observed inside in the common areas. Staff screened LPA for covid symptoms and took LPA’s temperature. Facility has sufficient PPE supplies for more than 30 days. Food Inspection/Kitchen: LPA observed there to be sufficient stock of one-week non-perishable foods and two-day perishable foods. Food storage and preparation areas are clean and inaccessible to pests. Garbage cans have tight fitting covers in the kitchen. Sharps are centrally stored in a locked area. Medication are centrally stored in a locked cabinet. Chemicals were observed under the kitchen area and were unlocked. Staff immediately removed the chemicals and stored them in the garage. Smoke detectors/carbon monoxide are located throughout the facility and are dual hardwired. Smoke detectors and carbon monoxide detectors were tested at approximately 10:31a.m. and appear to be functional. Fire extinguishers were observed throughout the facility and are charged. Common Areas: All common areas were observed to be clean and properly furnished. Facility’s temperature at the time of the visit was 72 F. Laundry area is located near the kitchen area and. Laundry chemicals are kept locked inside the cabinet. Resident Rooms: Facility has six (6) bedrooms of which one is designated for staff use. Facility has two live-in staff. All six (6) bedrooms were toured and appear to be clean and properly furnished. LPA observed additional bedding and linens sufficient for all of the residents. All rooms have adequate lighting and furniture. Bathrooms: There are three (3) bathrooms in the facility. LPA observed all bathrooms to be cleaned. The hot water was tested and measured 116.7 F, which is in regulation. Grab bars and non-skid were observed. Cleaning chemicals were observed under the bathroom sink adjacent to room number three (3). (Continue on 809-C) Garage: There is a garage attached the the house that is accessible through the kitchen. Garage is kept locked and is used for storage, chemicals storage, and contains two fridges with additional food. Outside: LPA toured the outside area and observed appropriate outdoor furniture with a shaded covered area for residents. There is a pool that is drained and contains no water. Pool has a gate that is kept locked. Deficiency cited on 809-D. Exit interview conducted. Report signed and delivered. Appeal rights issued.the state’s words, verbatim · CDSS document, Nov 2, 2022
From the deficiency page — Deficiency type: Type A · Section cited: CCR 87705(f)(2) · Plan of correction due date: Nov 2, 2022
87705(f)(2) Care of Persons with Dementia Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants. This requirement is not met as evidenced by: Based on observation, staff did not ensure that cleaning chemicals were inaccessible to residents in care which poses an immediate hazard to the health, safe and personal rights to the residents in care.the state’s words, verbatim · CDSS document, Nov 2, 2022
Plan of correction: Cleaning chemicals were removed during the inspection and stored in the garage that is locked. Licensee is to conduct training to all staff on how to properly store and maintain cleaning chemicals inaccessible to residents in care. Training is to be submitted by 11/04/22.
Feb 2, 2022Complaint investigation reportUnfounded
Allegation investigated: Neglect resulting in unwtiness fall and bodily injury.
At 10:00 a.m. Licensing Progam Analysts (LPAs) Joscelyn Martinez and Melissa Ruiz conducted an unannounced initial complaint visit to this facility to investigate the above allegation. LPAs were met by staff and later spoke to Administrator John Mallon telephonically. At 10:30 a.m., LPAs requested facility documents relevant to the investigation such as a current resident roster and LIC500. LPAs telephonically interviewed the Administrator and upon doing so, it was revealed that Resident #1 (R1) is not a resident at the facility nor has ever been a resident at this facility. Due to this information, the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have dismissed the complaint. Since Administrator was not available at this time, Administrator designated staff Amorlina Comedia to sign the report. Report delivered. Exit interview conducted. Unfoundedthe state’s words, verbatim · CDSS document, Feb 2, 2022 · control 31-AS-20220201133520
The state marks this report as 3 pages; the online copy we transcribed has 1. You can request the full file from the county licensing office.
5 of 6 beds were occupied at the February 2, 2024 state visit — a count on that day, not an opening.
License holder
Jj Palms, Inc., licensed since 2006.
Operates 2 licensed homes in California. Running more than one home is common and is neither good nor bad on its own.
- Royal Palms · Chatsworth
The state’s totals for this licenseSince 2006, as the state’s facility page counts them
- State visits on file
- 10
- Total complaints
- 3
- Substantiated allegations
- 3
- Type A citations
- 4
- Type B citations
- 1
These are the state’s own totals for this license since 2006, per CDSS records. The state counts them apart from the documents above, and they can differ from what those documents show; the documents say what each visit found. One complaint can contain several allegations.
Compare with homes the same size
| This home | Typical | |
|---|---|---|
| Type A citations | 4 | 0 |
| Type B citations | 1 | 0 |
| Substantiated allegations | 3 | 0 |
| Total complaints | 3 | 0 |
“Typical” is the statewide median for licensed homes this size. It does not adjust for years licensed, and older licenses have had more visits and reports. The median is across the 6,916 licensed small board-and-care homes (6 or fewer beds) in the state record. The figures compared are the state’s totals, not the documents.
What the state’s words mean
CDSS citation definitions (PDF) ↗ · CDSS complaint outcomes ↗
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record, and we publish no reviews — the state’s dated documents stand in their place.
Frequently asked questions
A citation does not make a home unsafe, and an empty file does not make a home good.
Quick answers about Twin Palms
Is Twin Palms licensed?
The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
How many residents is Twin Palms licensed for?
6 residents — a small home, per CDSS records as of October 26, 2026.
Has Twin Palms been cited?
4 Type A and 1 Type B citations since 2006, per CDSS records as of October 26, 2026. Those records count 10 state visits over the same years.
Is Twin Palms still open?
This license was on the CDSS roster as of November 10, 2026.
What does Twin Palms cost?
$4,350 a month to start is a Covelight estimate, likely $3,550–$5,350. This home’s own rate is not on file. Ask: “What is the all-in monthly rate, and what would push it higher?”
Covelight’s estimate starts from the rates 13 small homes within 5 miles publish, then adjusts for this home’s size, state care approvals, Medi-Cal waiver participation, years licensed and the area’s prices. In testing, the likely range held the real rate for 6 in 10 homes. This home’s own rate is not on file.
Among 232 other homes of a similar licensed size across Los Angeles County that publish a starting rate, the middle half runs $4,000 to $6,151 a month, and the middle figure is $5,000 (n = 232 other homes publishing a starting rate).
Each of those is a home’s own published figure, gathered on its own date between September and October 2026 — not an average of ours, and not a survey. Similar size means small and mid-size homes counted together, and large communities counted on their own, because they are different markets.
A home outside the band is not overcharging or underpricing: a starting rate covers different things in different homes, which is the first thing to ask about.
The price is made in the phone call. Nothing here is a quote, an offer or a discount.
A starting rate is the room and the base care. California homes commonly bill care levels, medication management, supplies, transport and a second person in the room as extras. Many also charge a one-time fee at move-in. Ask for that list in writing before anything is signed.
Only prices a home put out itself count here: its own website, a listing it supplied, or a price a listing site says the home confirmed. Prices a site shows without saying where they came from are left out.
Does Twin Palms take Medi-Cal?
On Medi-Cal’s Assisted Living Waiver: this home is not on the DHCS participation list dated October 1, 2026. Ask the program about current options. The waiver pays for care services, not room and board.
Who holds the license?
The license is held by Jj Palms, Inc., per CDSS records as of October 26, 2026. See the homes licensed to Jj Palms, Inc. — at least 2 on the state roster.
Is there a hospital nearby?
Northridge Hospital Medical Center is 2.9 miles away in a straight line, per the CDPH licensed-hospital list dated September 16, 2026. See licensed care homes near it.
Can Twin Palms keep a resident on hospice?
Hospice care is approved on this license, covering up to 1 resident, per CDSS records as of October 26, 2026.
Twin Palms license and inspection record
- Name on the license: “TWIN PALMS”, per the CDSS roster as of May 25, 2025.
- License #197606838. The state lists this license as “Licensed,” per CDSS records as of October 26, 2026.
- Licensed for 6 residents — a small home, per CDSS records as of October 26, 2026.
- Licensed to Jj Palms, Inc., per CDSS records as of October 26, 2026.
- First licensed in 2006, per CDSS records as of October 26, 2026.
- 10 state inspection visits since 2006, per CDSS records as of October 26, 2026.
- 4 Type A and 1 Type B citations on file since 2006, per CDSS records as of October 26, 2026. The same records count 10 state visits in that period.
- 3 complaints and 3 substantiated allegations on file since 2006, per CDSS records as of October 26, 2026. One complaint can carry several allegations.
- The most recent state visit on file is August 3, 2026, per CDSS records as of October 26, 2026.
California writes these definitions for every licensed home, not for this one. CDSS citation definitions (PDF) ↗
Nearby
Other homes nearby
Licensed homes near this one in Los Angeles County, most information on file first. Every listed home appears on the same terms.
- Map
Starting rate
$3,500 a month to start
Listed by the home on Seniorly · September 9, 2026On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,800 a month to start
Covelight estimate · likely $3,950–$5,950On the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,800 a month to start
Covelight estimate · likely $3,950–$5,900On the state record
- Wheelchair: on the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,600 a month to start
Covelight estimate · likely $3,800–$5,700On the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,550 a month to start
Covelight estimate · likely $3,700–$5,600On the state record
- Wheelchair: on the state record
- Hospice: on the state record
- Bedridden: on the state record
- Map
Estimated starting rate
$4,850 a month to start
Covelight estimate · likely $3,950–$5,950On the state record
- Dementia: on the state record
- Hospice: on the state record
- Bedridden: on the state record
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