Sunrise at Lindley I

Allegation investigated: Staff are not providing resident's authorized representative with a refund

At 12:00pm, Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced visit in response to the above-mentioned allegation. LPA met with the Staff 1 (S1), who granted access to facility. The Administrator, Lusine Meliksetyan, arrived shotly after and LPA explained the reason for the visit. At 12:05pm, LPA requested resident and staff roster. At 12:10pm, requested copies of pertinent information which include, but not limited to facility's Admission Agreement, Copy of Invoice/Check, etc. relevant to the investigation. At approximately 12:20pm, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 12:30pm - 1:00pm, LPA conducted an interview with the Administrator, one (1) staff and conducted review of facility Admission Agreement. Continue on LIC9099-C Substantiated Allegation: Staff are not providing resident's authorized representative with a refund The Administrator, Lusine Meliksetyan, accepted a $1,000 deposit check for R1 on February 13, 2026. R1’s representative planned for R1 to move into this facility on March 1, 2026, but R1 passed away on February 21, 2026 before the move. No belongings were brought in and no admission contract was signed, yet the representative did not receive a refund. Between April 10 and June 10, the representative repeatedly attempted to contact the Administrator by phone and text with no response. During the investigation, the Administrator stated that personal and medical issues prevented her from addressing the matter but said she was willing to issue the refund. LPA conducted review of the facility’s Admission Agreement and observed Refund/Proration Policy section on page 6 indicating the following: Fees paid in advance must be refunded within 15 days... Therefore, based on interviews and facility Admission Agreement review, this allegation is Substantiated. Deficiency will be issued on LIC9099-D. Exit interview conducted. Appeal rights explained and copy of this report signed and delivered.the state’s words, verbatim · CDSS document, Jul 8, 2026 · control 31-AS-20260706150401

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87507(g)(5)(E)(1)(a) · Plan of correction due date: Jul 15, 2026

Admission Agreement: (g) Admission agreements shall specify the following: (5) Refund conditions. (E) Preadmission fees shall be refunded... 1. A 100 percent refund... shall be provided to an applicant or the applicant’s representative if: a. The applicant decides not to enter the facility... This requirement was not met as evidicence by: Based on interviews licensee did not comply with the section cited above by failing to refund $1000 to R1's authorized representive after R1 passed away. This poses a potential health, safety or personal rights risk to persons in care.the state’s words, verbatim · CDSS document, Jul 8, 2026

Plan of correction: The Administrator agreed to Zelle $1000.00 to RP's authorized representative. During today's visit the transaction was complete and LPA obtained copy of proof.

Allegation investigated: Staff did not ensure resident was fed Unlawful eviction

On 02/23/26, at 9:40am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Caregiver, Charles Mulenga. The designee administrator Ruzanna Manukyan was called and arrived shortly after. The LPA explained the purpose of this visit was to gather information, interview staff and residents and deliver findings for this complaint. On 02/23/26, LPA Saucedo asked for the census, staff, and resident rosters. On 02/23/26, at 9:50am, LPA Saucedo conducted a physical tour. On 02/23/26, at 10:15am, LPA Saucedo started to conduct resident and staff interviews. LIC 9099C-continued Unsubstantiated Regarding the allegation: Staff did not ensure resident was fed. It is being alleged that resident #1 (R1) did not eat for twenty-four (24) hours. LPA interviewed one (1) of R1’s daughter and they stated, “R1 did not eat while at the hospital" and also that "R1 was on a pureed diet at the facility which they did provide because R1 had problems with aspiration." During LPA’s interview with staff #1 (S1), they stated, "that R1 did eat but in small portions." During LPA's interview with staff #2 (S2) they stated, "that R1 ate but blended foods only because they had problems swallowing." LPA interviewed two (2) residents that stated, "they get all their meals, they have no issues eating at this facility." LPA attempted to interview three (3) other residents but to no avail did they understand what the LPA was asking." LPA reviewed and obtained R1’s physician’s report that confirms R1 was on a dysphagia diet. Furthermore, R1’s preplacement appraisal and Admission Agreement also confirms that R1 was on a diabetic menu pureed food. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time. Regarding the allegation: Unlawful eviction. It is being alleged that due to behavioral issues, resident #1 (R1) was not being accepted back to the facility leaving the resident without placement. LPA interviewed one (1) of R1’s daughter and R1’s daughter stated, “that R1 was only at facility for about nine (9) days and they did not like how R1 was being treated so when R1 was taken to the hospital on 02/10/26, the social worker agreed to help them fine another place for R1." R1’s daughter also admitted, "that R1 was a wanderer and had aggressive behaviors." LPA asked R1’s daughter if the facility was communicating with them about R1’s behavior and R1’s daughter stated, “yes, and we agreed on finding R1 another place to live that this place was not working for them.” R1's daughter also clarified that R1 was now at another facility and doing well. LPA interviewed staff #3 (S3) and S3 stated, “R1 was not evicted, R1 was taken to the hospital for aggressive, uncontrolled behavior on 02/10/26 when R1 tried to enter another resident’s room and R1 hit me when I tried to block R1 from entering the other resident’s room.” S3 also stated, “R1 behavior was changing quickly, was becoming out of control since their arrival at the facility and I told one (1) of R1's daughter that R1 would eventually require higher level of care and/or R1 may require a change of medication." S3 continued to say, "on 02/03/26, R1 did not want to be touched and declined all help from staff including showers. On 02/04/26, R1 entered another resident’s room without permission causing an argument. LIC 9099C-continued On 02/07/26, other residents complained of unpleasant odors and R1 declined to shower again.” S3 continued to say, “I communicated with R1’s daughters and one (1) of R1’s daughter agreed to fine another place for R1 to live. In addition, R1' family came to pick up R1's personal belongings and requested their admission fee back which I returned to them via zelle. I also updated all of R1's changing behaviors." LPA did obtain all unusual incident reports that were sent to Community Care Licensing in regards to R1. LPA interviewed two (2) additional staff that agreed R1 was yelling, trying to fight other residents and would enter other resident's room without their permission." LPA interviewed two (2) residents that stated, "R1 was unstable, R1 entered their room several times and tried to fight one (1) of the them." LPA attempted to interview three (3) other residents but to no avail did they understand what the LPA was asking. LPA reviewed and obtained R1’s admission agreement which was 01/31/26 and R1's admission agreement Pre-placement Appraisal, Physician's Report and Appraisal Needs and Services Plan. LPA also obtained, R1's updated resident appraisal and Needs and Services Plan that was explaining the new behaviors that R1 was showing. Therefore, based on the record review and interviews conducted the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.the state’s words, verbatim · CDSS document, Feb 23, 2026 · control 31-AS-20260213161642

Type of visit: Required - 1 Year

On 11/24/25, at 11:16AM, Licensing Program Analyst (LPA) Gina Saucedo conducted an unannounced Annual Required visit to this facility. LPA met with Charles Mulenga, Caregiver and the administrator arrived shortly after. LPA asked for the census, staff and resident rosters. KITCHEN: LPA observed that kitchen maintains sufficient food supplies for five (5) residents: seven (7) days of perishable and non-perishable foods. The kitchen was observed to be clean and sanitary. Laundry washer and dryer in hallway storage closet observed to be in good repair. Cleaning detergents were kept locked and inaccessible to residents. There is a supply of canned foods, dried foods, extra water and sufficient emergency food stored in pantry area. Knives/sharps are locked and in the kitchen drawer to the right of the large sink and toxins locked in cabinet underneath large sink. Both observed to be inaccessible to residents. Medication: are stored in a locked file cabinet which were locked and inaccessible to residents. Medications are listed on the centrally stored medication and destruction record log. First Aid kit was found in living area. BEDROOMS: There are six (6) bedrooms designated for residents. All bedrooms were clean, properly furnished and had sufficient lighting. Linen storage observed to have adequate supply of linen and towels. LIC 809C continued LIVING ROOM: LPA observed the living area. Adequate furnishings, sufficient lighting is maintained and was found to be clean with adequate seating for residents. BATHROOMS: There were six (6) bathrooms designated for residents. Each bathroom has grab bars, towels, mats. Water temperature for each restroom was recorded at a range of 112.6-113.5 F. Smoke alarms and carbon monoxide detectors were present and function properly. There is one (1) fire extinguisher attached to kitchen wall was observed to charged. Extinguisher purchased on 3/25/2025. The other fire extinguisher is located at the entrance of the facility on your left-hand side. OUTDOOR AREA: In the backyard, a patio table, umbrella and sufficient number of chairs observed with adequate seating for residents. There is no bodies of water present in the facility grounds. There is no garage to the facility. Staff/Resident Files: LPA reviewed five (5) resident files and three (3) staff files. Disaster drill was conducted in 10/2025. Administration: Personal Rights, Emergency Disaster Plan, Infection Control, Ombudsman, Insurance was up to date with other postings and is displayed properly at the facility on your left hand side. Exit interview conducted and a copy of this report was provided to Administrator with no citation(s) issued.the state’s words, verbatim · CDSS document, Nov 24, 2025

Type of visit: Required - 1 Year

On 11/18/24, at around 9:41AM, Licensing Program Analysts (LPAs) Angelica Segovia and Gina Saucedo conducted an unannounced Annual Required visit to this facility. LPA's met with Charles Mulenga, Caregiver and they called the designee administrator whom arrived later. The facility is licensed as a single-story residence 6 Non-Ambulatory, of which one (1) may be bedridden. Hospice Waiver For two (2). The facility has six (6) bedrooms and six (6) bathrooms currently occupying Six (6) residents. There is no staff room. LPA's conducted a physical plant tour to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. KITCHEN: LPA's observed that kitchen maintains sufficient food supplies for the six (6) residents: seven (7) days of perishable fruits, vegetables, milk, and eggs observed. The kitchen was observed to be clean and sanitary. Laundry washer and dryer in hallway storage closet observed to be in good repair. Cleaning detergents were kept away and inaccessible to residents. There is a supply of canned foods, dried foods, extra water and sufficient emergency food stored in pantry area. Knives/sharps are locked and in the kitchen drawer to the right of the large sink and toxins locked in cabinet underneath large sink. Both observed to be inaccessible to residents. Medication and associated records stored in a locked file cabinet which were locked and inaccessible to residents. Medications are listed on the centrally stored medication and destruction record log. First Aid kit was found in living area. BEDROOMS: There are six (6) bedrooms designated for residents. All bedrooms were clean, properly furnished and had sufficient lighting. Linen storage observed to have adequate supply of linen and towels. LIC 809C continued... LIVING ROOM: LPA's observed the living area. Adequate furnishings, sufficient lighting is maintained and was found to be clean with adequate seating for residents. RESTROOMS: There were six (6) bathrooms designated for residents. Each bathroom has posted “wash your hands” signs and were clean, properly supplied and maintained functional fixtures. Water temperature for each restroom was recorded at a range of 109.8-113 F. Smoke alarms and carbon monoxide detectors were present and function properly. There is one (1) fire extinguisher attached to kitchen wall was observed to charged. Extinguisher purchased on 4/20/2024. The other fire extinguisher is located at the entrance of the facility on your left-hand side. OUTDOOR AREA: In the backyard, a patio table, umbrella and sufficient number of chairs observed with adequate seating for residents. There is no bodies of water present in the facility grounds. There is no garage to the facility. RECORDS: LPA conducted a complete file review of staff and resident records. Both Staff and Resident records appear to be complete and updated. Disaster drills were conducted. Required posting such as Administrator License, Personal Rights, Emergency Disaster Plan, Infection Control, Insurance was up to date other postings and displayed properly at the facility on your left hand side. There was no immediate health and safety hazard observed during the day of inspection. Exit interview conducted and a copy of this report was provided to facility representative, Ruzanna Manukyan, no citation(s) were issued.the state’s words, verbatim · CDSS document, Nov 18, 2024

Type of visit: Required - 1 Year

On 03/18/24, at 10:00AM, Licensing Program Analysts (LPAs) Raymond Comer and Gina Saucedo conducted an unannounced Annual Required visit to this facility. LPA'S met with Charles Mulenga, caregiver and they called the designee administrator whom showed up like twenty-minutes (20) later. The facility is licensed as a single-story residence 6 Non-Ambulatory, of which one (1) may be bedridden. Hospice Waiver For two. The facility has six (6) bedrooms and six (6) bathrooms currently occupying 6 residents. There is no staff room. LPA's conducted a tour at 11:55 am of the physical plant to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. KITCHEN: LPA's observed that kitchen maintains sufficient food supplies for the six (6) residents: seven (7) days of perishable fruits, vegetables, milk, and eggs observed. The kitchen was observed to be clean and sanitary. Laundry washer and dryer in hallway storage closet observed to be in good repair. Cleaning detergents were kept away and inaccessible to residents. There is a supply of canned foods, dried foods, extra water and sufficient emergency food stored in pantry area. Disaster drills were last conducted on 1//29/2024. Knives are locked in kitchen drawer to the right of the large sink and toxins locked in cabinet underneath large sink. Both observed to be inaccessible to residents. Medication and associated records stored in a locked file cabinet which was locked and inaccessible to residents. Medications are listed on the centrally stored medication and destruction record log. First Aid kit was found in living area. BEDROOMS: There are six (6) bedrooms designated for residents. All bedrooms were clean, properly furnished and had sufficient lighting. Linen storage observed to have adequate supply of linen and towels. LIC 809C continued... LIVING ROOM: LPA's observed the living area. Adequate furnishings, sufficient lighting is maintained and was found to be clean with adequate seating for residents. RESTROOMS: There were six (6) bathrooms designated for residents. Each bathroom has posted “wash your hands” signs and were clean, properly supplied and maintained functional fixtures. Water temperature for each restroom was recorded at 117.0 F. Smoke alarms and carbon monoxide detectors were present and function properly. There is one (1) fire extinguisher attached to kitchen wall was observed to charged. Extinguisher purchased on 7/11/2023. The other fire extinguisher is located at the entrance of the facility on your left-hand side. OUTDOOR AREA: In the backyard, a patio table, umbrella and sufficient number of chairs observed with adequate seating for residents. There is no bodies of water present in the facility grounds. There is no garage to the facility. RECORDS: LPA conducted a complete file review of four (4) staff records and six (6) resident records. Both Staff records and Resident records appear to be complete and updated. Required posting are observed to be complete and current and displayed properly at the facility. There is no annual fee owed at this time. There was no immediate health and safety hazard observed during the day of inspection. Exit interview conducted and a copy of this report was provided to facility representative, Ruzanna Manukyan.the state’s words, verbatim · CDSS document, Mar 18, 2024