Sterling Estates Concord

Type of visit: Required - 1 Year

On 04/29/26 at 9:15 am Licensing Program Analysts (LPA) J. Clancy-Czuleger arrived unannounced to do an annual inspection. LPA meet with Administrator Valerie Sergey and explained the purpose of the visit. LPA inspected the facility inside out. There is no body of water. Physical plant is consistent with the facility sketch received by Central Application Bureau (CAB) and approved by the fire department. LPA inspected the living room, dining area, kitchen, bedrooms, hallways, bathrooms, side and backyards. Bedrooms were observed appropriately furnished with adequate lighting and drawers. Facility has sufficient towels, extra bed sheets and comforters. Equipment and supplies for residents' personal hygiene are available and on site. Dinner and silver wares were observed sufficient for residents' use. Food supplies checked and observed good for seven days of non-perishables. Facility was observed equipped with refrigerator, microwave, dishwasher, washer and dryer. Cabinet for knives, cleaning supplies, and central storage for medications were observed with locks. Activity supplies were available. Outdoor activity space was observed furnished with tables, chairs and shade. The facility has a mitigation plan. At 10:20 am LPA reviewed 5 residents records. At 11:05 am, LPA reviewed 3 staff records and 3 of 3 were fingerprint cleared and associated to the facility. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.the state’s words, verbatim · CDSS document, Apr 29, 2026

Allegation investigated: Staff did not ensure that the facility is kept clean

On 1/4/2024 at 10:00AM, Licensing Program Analysts (LPAs) J. Clancy-Czuleger arrived unannounced to deliver findings for the above allegations. LPA explained the purpose of the visit with staff Irieanna Marshall. On the allegation: Staff did not ensure that the facility is kept clean: In interviews it was stated that R2 was sick about a week prior, but S2 explained that there was minimal mess in the bathroom after R2 used it. S2 stated that R2 was assisted back to their room before staff cleaned, but the bathroom was cleaned right after. Witness W1 confirmed that the bathroom which is also used by guests has not been in disarray. S1 and S2 both said that towels are cleaned throughout the week as needed, and the bathroom is deep cleaned weekly. S1 stated that there was a resent altercation with R1, where R1 started yelling at the staff for being bad at their jobs and was witnessed by W1 and W2. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided. Unsubstantiatedthe state’s words, verbatim · CDSS document, Nov 7, 2025 · control 15-AS-20250811145342

Type of visit: Case Management - Deficiencies

On 08/15/2025 at 09:06 AM Licensing Program Analysts (LPA) J. Clancy-Czuleger conducted a Case Management. LPA met with Shanta Council, Caregiver. Administrator Valerie Sergey was called and informed of the visit. While LPA J. Clancy-Czuleger conducted a complaint investigation (15-AS-20250811145342) on 08/15/2025, LPA requested to review resident records. LPA was informed that the staff at the facility do not have access to the resident records and are not able to provide them to the LPA. The deficiency was observed (see LIC809D) and cited from the California Code of Regulation, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided.the state’s words, verbatim · CDSS document, Aug 15, 2025

From the deficiency page — Deficiency type: Type B · Section cited: CCR 87506(a) · Plan of correction due date: Aug 22, 2025

The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff. This requirement was not met as evidenced by: The facility staff not being able to access resident records, and provide them to licensing agency staff.the state’s words, verbatim · CDSS document, Aug 15, 2025

Plan of correction: The facility agrees to review the regulation, and to relocate the resident records to where staff have access to them. Proof of correction will be sent to CCLD by POC date.

Type of visit: Prelicensing

Licensing Program Analyst (LPA) Jill Clancy-Czuleger, conducted an announced pre-licensing inspection. License application is for (6) total capacity, of which 5 maybe non-ambulatory. Fire clearance was granted on January 13, 2025. LPAs met with Valerie Sergey (applicant-administrator) and Sterling Jones (applicant-licensee). LPA inspected the facility inside out. There is no body of water. Physical plant is consistent with the facility sketch received by Central Application Bureau (CAB) and approved by the fire department. LPAs inspected the living room, dining area, kitchen, bedrooms, hallways, bathrooms, side and backyards. Bedrooms were observed appropriately furnished with adequate lighting and drawers. Facility has sufficient towels, extra bed sheets and comforters. Equipment and supplies for residents' personal hygiene are available and on site. Dinner and silver wares were observed sufficient for residents' use. Food supplies checked and observed good for seven days of non-perishables. Facility was observed equipped with refrigerator, microwave, dishwasher, washer and dryer. Cabinet for knives, cleaning supplies, and central storage for medications were observed with locks. Activity supplies were available. Outdoor activity space was observed furnished with tables, chairs and shade. Fire extinguishers were observed fully charge and tags showed purchased December 14, 2024. The two-in-one carbon monoxide and smoke detector tested and observed functional. First aid kit checked and observed complete with manual. Administrator is waiting to receive their renewed Administrator certificate and agrees to send it to CCLD once received. A exit interview was conducted, and a copy of this report has been provided. Accordingly, LPA will submit a copy of this facility evaluation report to the Central Application Bureau (CAB) for review. If the applicant has questions regarding the status of the application, they have been instructed to communicate with the CAB Analyst assigned to their application.the state’s words, verbatim · CDSS document, Mar 20, 2025

Type of visit: Case Management - Other

LPA conducted Component III with Licensee, Administrator during visit. LPA presented Component III Power Point and discussed the regulations embodied in the presentation. No issues noted during inspection. LPA observed that facility is ready to be licensed. This report will be submitted to the Centralized Application Bureau (CAB) and a final review of the application will be conducted. This facility is not yet licensed and is subject to final approval by CAB. Additional requirements may still be required. Exit interview conducted and a copy of this report will be emailed.the state’s words, verbatim · CDSS document, Mar 20, 2025