Heirloom Gardens of Daly City

Type of visit: Required - 1 Year

On October 8, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced annual inspection. LPA called Administrator, Jocelyn De La Torre via telephone as she was unavailable during the visit. Due to the fire incident that occurred on March 16, 2025, the facility is currently closed and there are no residents or staff in the facility. LPA was unable to tour the inside and outside of the facility. According to the administrator, due to health and safety concerns, only construction workers are allowed inside the facility's premises. No citations are issued during the visit. Report will be emailed to administrator via email.the state’s words, verbatim · CDSS document, Oct 8, 2025

Type of visit: Collateral

On 6/20/2025 Licensing Program Analyst (LPA) Grace Donato conducted an announced collateral visit. LPA met with Administrator Jocelyn De La Torre and LPA explained the purpose of today's visit. LPA met with the administrator at a Starbucks in Daly City due to facility being repaired. LPA delivered an immediate exclusion letter to exclude two staff members. The letters were provided to the Administrator. Report is reviewed and copy is provided.the state’s words, verbatim · CDSS document, Jun 20, 2025

Allegation investigated: Facility staff restrained resident by tying resident's bedroom door to a handrail

On April 16, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the findings for the above allegation. LPA met with Licensee/administrator, Jocelyn De La Torre and explained the purpose of the visit. Regarding the allegation, facility staff restrained resident by tying resident's bedroom door to a handrail, according to the reporting party, on 3/16/25, there was a fire at the facility and it was observed that there was a tie on Resident 1's (R1's) door handle on one side and it was tied to stair railing on opposing side. During the investigation, LPA interviewed the administrator and interviewed staff. According to the administrator, she admitted that R1's room was tied by Staff 1 (S1), however does not know why. In addition, based on staff interviewed, S1 admitted that he/she did tie R1's room door because R1's room would not close all the way and to stop R1 from going downstairs all the time. Based on the information collected, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Licensee/administrator, Jocelyn De La Torre and a copy is provided with appeal rights. Substantiatedthe state’s words, verbatim · CDSS document, Apr 16, 2025 · control 14-AS-20250319150828

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(6) · Plan of correction due date: Apr 17, 2025

87468.1 Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (6) To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night... This regulation is not met as evidenced by: Based on interviews conducted, S1 admitted that he/she tied R1's door on 3/16/25, because R1's door did not close all the way and to stop R1 from going downstairs which poses an immediate health and safety concern to residents in care.the state’s words, verbatim · CDSS document, Apr 16, 2025

Plan of correction: Licensee/administrator shall submit a plan in writing on how to ensure CCR 87468.1(a)(6) will be met. This plan shall include staff training.

From the deficiency page — Deficiency type: Type A · Section cited: CCR 87468.1(a)(2) · Plan of correction due date: Apr 17, 2025

87468.1 Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This regulation is not met as evidenced by: 87468.1 Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This regulation is not met as evidenced by:the state’s words, verbatim · CDSS document, Apr 16, 2025

Plan of correction: Licensee/administrator shall submit a plan in writing on how to ensure CCR 87468.1(a)(6) will be met. This plan shall include staff training.

Type of visit: Case Management - Incident

On March 19, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced case management visit in regards to an incident that occurred on 3/16/25. LPA met with Administrator, Jocelyn De La Torre and explained the purpose of the visit. Daly City Fire Investigator also joined for the visit. The administrator reported on March 16, 2025, at around 1:20am, there was smoke observed on the roof of the house. Police, Fire Department and Paramedics arrived to the facility and all 5 residents and caregivers were immediately evacuated. No injuries were noted during the evacuation. Residents were relocated to new facilities at around 2:30am. Medications and personal belongings were provided to the residents and the new facilities they were relocated to. All required parties were notified. During the visit, LPA toured the facility inside and outside including all of resident rooms, common areas & kitchen with the administrator and fire investigators. No residents or staff members were observed during the visit. Daly City Fire Department will provide a fire investigation report to CCLD. LPA requested a plan from the administrator, including by not limited to: time-frame for restoration, communicating with the fire department for a new fire clearance, future operating plans, etc. No citations are issued during the visit. LPA reviewed report with the administrator and a copy is provided.the state’s words, verbatim · CDSS document, Mar 19, 2025

Type of visit: POC

On October 4, 2024, Licensing Program Analyst(LPA) Kiran Jain conducted an unannounced plan of correction (POC) visit to verify and to confirm that the facility is in compliance with the citations that were issued on 09/19/2024 during an annual inspection. LPAs met with Julieta Jornales Biagi, House Manager, and explained the purpose of the visit. On 09/19/2024, the facility was cited for California Code of Regulation (CCR), 87303(e)(2) Maintenance and Operation, 87309(a) Storage Space, 87555(b)(8) General Food Service Requirements, 1569.695(c) Other Provisions. On 09/27/2024, the facility was cleared for California Code of Regulation (CCR), 87303(e)(2) Maintenance and Operation, 87555(b)(8) General Food Service Requirements, 1569.695(c) Other Provisions. On 09/27/2024, chemicals and sharps were observed to be unlocked and accessible to residents in care. Due to the citation 87309(a) Storage Space, not being corrected by 9/20/24,the facility was assessed for Civil Penalty in the amount of $700, $100 a day from 9/21/24 through 9/27/24. During the visit, LPA observed that the dishwashing solution, knives, and other cleaning solutions were properly locked and inaccessible to residents in care. On 09/30/2024, Jocelyn De la Tore, Administrator provided photos and plan of correction to keep chemicals and sharps locked to LPA Jain by email. Deficiency for CCR 87309(a) Storage Space is corrected and deficiency is cleared. No deficiencies cited during the visit. Report is reviewed with Julieta Jornales Biagi, House Manager, and a copy is provided.the state’s words, verbatim · CDSS document, Oct 4, 2024

Type of visit: POC

On September 27, 2024, at 12:30 PM Licensing Program Analysts(LPAs) Komal Charitra and Kiran Jain conducted an unannounced plan of correction (POC) visit to verify and to confirm that the facility is in compliance with the citations that were issued on 09/19/2024 during an annual inspection. LPAs met with Julieta Jornales Biagi, House Manager, and explained the purpose of the visit. On 09/19/2024, the facility was cited for California Code of Regulation (CCR), 87303(e)(2) Maintenance and Operation, 87309(a) Storage Space, 87555(b)(8) General Food Service Requirements, 1569.695(c) Other Provisions. During the visit, LPAs measured water temperature throughout the facility. Water temperature measured at 109.8 degrees F. Deficiency for CCR 87303(e)(2) is corrected and deficiency is cleared. Refrigerator and pantry was observed to have 2-day perishables and 7-day non-perishables, all observed to be in good quality. Deficiency for CCR 87555(b)(8) is corrected and cleared. Emergency disaster drill log was provided to LPA Jain by email on 9/25/24. Health & Safety Code 1569.695(c) was corrected and deficiency will be cleared. Chemicals and sharps were observed to be unlocked and accessible to residents in care. Due to the citation 87309(a) Storage Space, not being corrected by 9/20/24, a civil penalty is being assessed in the amount of $100 a day from 9/21/24 through 9/27/24 and will continue to accrue until corrected. A civil penalty of $700 is provided during the visit. Report is reviewed with Julieta Jornales Biagi, House Manager at the facility and report was reviewed with the Administrator, Jocelyn De la Tore over the phone, and a copy is provided with the civil penalty.the state’s words, verbatim · CDSS document, Sep 27, 2024

Type of visit: Required - 1 Year

On September 19, 2024, Licensing Program Analyst (LPA) Kiran Jain arrived at the facility at 12:50 PM to conduct the Annual 1-year required inspection. LPAs met with Julieta Jornales Biagi, House Manager and Kervin Ong, Caregiver, and explained the purpose of the visit. LPA toured the physical plant and observed it to be clean and odor-free at a comfortable temperature. This is a two-story building with 5 resident bedrooms, 2 bathrooms, and a kitchen with dining on the first level. The second level has 1 resident room, 2 staff rooms, and 2 bathrooms. The attached garage on the first floor was observed to have a washer and dryer for laundry and extra food supply storage. 3 exit doors were observed at the facility. Auditory devices to monitor exits were observed to be operational. All exits and walkways were found to be unobstructed and clutter-free. No accessible bodies of water or fire safety/tripping hazards were observed. The fire extinguisher was fully charged and last serviced on 02/12/2023. The smoke detector and carbon monoxide detector were fully operational. All rooms were observed to be clean with the required furniture and sufficient lighting. At 1:26 PM, LPA observed a bathroom cleaner placed on a side table in Resident room #3, which poses immediate health risk to the person in care. The bathrooms were observed to be clean and equipped with non-skid mats, trash cans, grab bars, liquid soap, and paper towels. At 1:35 PM, LPA observed Toilet bowl cleaner was observed near the sink in resident's bathroom, which poses immediate health risk to the person in care. At 1:40 PM, the hot water temperature was measured in the residents bathroom sink at 131.9°F, which poses immediate health risk to the person in care. At 1:52 PM, LPA observed toxins, cleaning supplies, and sharp objects were not stored/locked properly in the kitchen and accessible to the residents, which poses immediate health risk to the person in care. At 1:58 PM, LPA inspected the refrigerator and observed expired milk dated 09/14, which poses immediate health risk to the person in care. The facility had the required 7 days of non-perishables and 2 days of perishables. LPA reviewed five resident records and four staff records. All were observed to be complete. At 2:50 PM, during the facility file/documentation review, there were no emergency drill logs available for LPA to review. Based on the interview with the staff, emergency drills are not conducted in the facility, which poses potential health risk to the person in care. The resident’s medications are securely stored in a locked cabinet. Medication administration records (MARs) were reviewed, and no expired medications were observed. The First Aid kit was checked and observed to be complete. The following updated forms are requested to be submitted to CCLD by 09/26/2024: · LIC 500: Personnel Report · LIC 308: Designation of Facility Responsibility · Administrator Certificate · First Aid Certificate(s) · Liability Insurance The deficiencies are cited under the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. An exit interview was conducted. This report was reviewed with Julieta Jornales Biagi, House Manager and Kervin Ong, Caregiver, and a copy of this report along with appeal rights was left at the facility.the state’s words, verbatim · CDSS document, Sep 19, 2024