Charlie's Angels Care Cac

Type of visit: Case Management - Health Checks

On 09/11/2026, Licensing Program Analysts (LPA) Ahliah Sharp and Toni Nwala arrived to the facility unannounced to initiate Case Management health and safety check. LPAs Sharp and Nwala were greeted by Licensee Elva Rodriguez and explained the circumstances of the visit. Shortly after arrival, LPA Sharp was contacted by Licensee Berenice Yanez stating that she and her son were on the way to the facility and asked for LPAs to wait for them to arrive. LPA Sharp agreed to the time stated. LPAs Sharp and Nwala conducted a tour of the facility, gathered documents, and conducted interviews. During the course of the investigation, Licensee Rodriguez decided it was best to leave and have the remainder of the visit conducted with Licensee Yanez. LPAs conducted a case management visit to conduct a health and safety check. No immediate health or safety issues were observed during the time of the visit. An exit interview was conducted and a copy of this report was reviewed a provided to Administrator Berenice Yanez.the state’s words, verbatim · CDSS document, Sep 11, 2026

Type of visit: Office

On September 10, 2026, The Department Staff, Regional Manager, Reyna Lacey, Licensing Program Manager, Jacob Garber, and Licensing Program Analyst, Ahliah Sharp, met with Licensees Elva Rodriguez, Administrator Charles Parker, Licensee Berenice Yanez, and Assistant Oscar Yanez in person for the purpose of discussing current facility operations. Licensees reported the facility is a six (6) bed facility with one (1) bedridden and four (4) hospice residents currently in care. The Department Staff discussed and provided Title 22 Section 87211 Reporting Requirements and Health and Safety Code Section 1569.682 Transfer of Residents. The Licensee must send written notices to all required parties and provide residents with a 60-day eviction notice. The Licensee is not larger than seven (7) in capacity, so they are not required to request approval in advance. No deficiencies were issued at the time of this visit. An exit interview was conducted where a copy of this report was reviewed and provided to Licensee Rodriguez and Licensee Yanez.the state’s words, verbatim · CDSS document, Sep 10, 2026

Allegation investigated: Unlawful eviction. Staff did not treat resident with respect.

On April 9, 2026, Licensing Program Analyst (LPA), Jarred Torres, arrived at the facility unannounced to deliver investigative findings pertaining to the allegations listed above. LPA met with Licensee, Berenice Yaniz, and explained the purpose of the visit. LPA conducted an inspection of the facility. The investigation consisted of interviews with staff, Resident #1 (R1), and additional witnesses. The investigation also included a review of R1's admission agreement. LPA was unable to make contact with R1’s Power of Attorney (POA) to obtain additional information. On March 20, 2026, Community Care Licensing received a complaint alleging the facility unlawfully evicted a resident and staff did not treat a resident with respect. It was reported that R1 was unlawfully evicted and had their personal rights violated by being disrespected by facility staff. In regard to the unlawful eviction, it was reported that the facility refused to take R1 back as a client after a hospitalization due to needing a higher level of care. Continued on LIC 9099-C... Unfounded Information obtained from an interview with Assistant Administrator (AA), Elva Rodriguez, denied that the facility was contacted by hospital staff to transport R1 back to the facility from the hospital. AA stated two days after R1 was accepted into the facility, R1’s Power of Attorney (POA), contacted emergency medical services to have R1 transported to the hospital. AA stated R1 was not experiencing any medical issues at the time. AA stated due to a disagreement regarding hospice care, R1’s Responsible Party advised facility staff that R1 would not return to the facility. Information obtained from interview with additional staff corroborated the information. Information obtained from interview with R1 stated they did not feel they were illegally evicted from the facility. R1 stated that their POA decided to move them out of the facility. R1 corroborated that hospital staff did not contact the facility to pick R1 up from the hospital. Information obtained from additional witnesses indicated that no hospital staff contacted AA or any other facility staff to pick R1 up from the hospital. Additional witnesses stated that R1 advised hospital staff that they did not want to return to the facility. Information obtained corroborated that the unlawful eviction allegation was false. In regard to the allegation that staff did not treat resident with respect, information obtained from AA denied that R1 was treated without respect. AA reiterated that facility staff and R1’s POA had a disagreement regarding hospice care. It was stated that during the disagreement, everyone was treated with respect and professionalism. Information obtained from an interview with R1 stated that they did not experience any issues with the facility staff; however, there was an argument between R1's Power of Attorney (POA) and the facility staff about the hospice agency. R1 expressed that they felt the facility was providing adequate care during their placement. R1 stated that they felt safe at the facility and that facility staff were respectful. Information obtained from additional witnesses stated they did not have any further details regarding if staff treated R1 with respect. Based on information obtained regarding the allegations that R1 was unlawfully evicted and staff did not treat resident with respect, has been deemed unfounded. This means that the allegation is false, could not have happened, or is without a reasonable basis. An exit interview was conducted and a copy of this report of findings was provided to Licensee, Berenice Yaniz, whose signature on this form confirms receipt.the state’s words, verbatim · CDSS document, Apr 9, 2026 · control 18-AS-20260320132929

Type of visit: Prelicensing

On 09/29/2025, Licensing Program Analyst (LPA) Janette Romero made an announced visit at the home for a pre-licensing evaluation. LPA met with Applicants Elva Rodriguez and Berenice Yanez, and Administrator, Charles Parker. On 04/29/2025, an initial application was received by the Centralized Applications Bureau (CAB) to operate a Residential Care Facility for the Elderly in the home. LPA reviewed a signed Fire Safety Inspection Request (STD. 850) dated 07/25/2025, noting the home was granted a fire clearance for one (1) bedridden and five (5) non-ambulatory elderly residents, ages 60 and over. Administrator Parker's administrator's certificate expires on 08/03/2027. LPA toured the facility's interior and exterior with Applicant Rodriguez and Administrator Parker. The facility is made up on a one-story home with three (3) resident bedrooms, two (2) bathrooms, a kitchen, dining room, two (2) living rooms, and attached car garage. Indoor and outdoor passageways are free of obstruction. The facility has operating utilities and there are no bodies of water on the premises. Administrator tested one of the smoke alarms/carbon monoxide detectors and LPA heard them to be operational. LPA also observed a charged fire extinguisher mounted in the kitchen. The facility has a central heating and air conditioning system installed with a central panel located in the hallway to control the entire house. Resident bedrooms are adequately furnished with a bed, chair, drawer/closet space and functional lighting. Bathrooms have grab bars and non-skid mats in the showers. LPA tested the hot water temperature in each one of the restrooms, which initially measured at 140-degrees Fahrenheit. Administrator reported they lowered the water heater temperature. LPA then measured the hot water temperature a second time, which measured at 92.3-degrees F. By the end of the visit, LPA measured the hot water temperature a final time, which measured at 107.6-degrees F. LPA toured the living and dining room and observed the facility has a sufficient seating for the requested capacity. The living room fireplace is also adequately screened. LPA toured the kitchen and observed the facility has storage space for a two-day supply of perishable foods and seven-day supply of non-perishable food items. Knives and sharp instruments will be secured in a kitchen cabinet next to the refrigerator. Disinfectants and cleaning solutions are secured in a locked cabinet under the kitchen sink. Medications will be centrally stored in a locked cabinet near the resident bedrooms. The facility has a confidential storage area designated for staff and resident records. Emergency disaster plan, residents’ personal rights, complaint procedures, facility sketch, and Long-Term Care Ombudsman's information are visibly posted near one (1) of the living rooms. During today's visit, LPA did not observe any issues or concerns. Applicants were advised a licensing program manager will contact them to complete the COMP III requirement at the Riverside Regional Office. Final approval of licensure will be granted by the CAB analyst. An exit interview was conducted, and a copy of this report was reviewed and provided to Applicant Rodriguez.the state’s words, verbatim · CDSS document, Sep 29, 2025